WheezyJoe writes: The Verge reports on leaked training manuals from Comcast, which show how selling services is a required part of the job, even for employees doing tech support. The so-called "4S training material" explicitly states that 20 percent of a call center employee's rating for a given call is dependent on effectively selling the customer new Comcast services. "There are pages of materials on 'probing' customers to ferret out upsell opportunities, as well as on batting aside customer objections to being told they need to buy something. 'We can certainly look at other options, but you would lose which you mentioned was important to you,' the guide suggests clumsily saying to an angry customer who doesn't want to buy any more Comcast services." Images of the leaked documents are available on the Verge, making for fun reading.

mpicpp sends word of a $125,000 settlement for a man who was arrested for photographing members of the New York Police Department. On June 14th, 2012, the man was sitting in his car when he saw three African-American youths being stopped and frisked by police officers. He began taking pictures of the encounter, and after the police were done, he advised the youths to get the officers' badge numbers next time. When the officers heard him, they pulled him violently from his car and arrested him under a charge of disorderly conduct. The police allegedly deleted the pictures from his phone (PDF). Rather than go to trial, the city's lawyers decided a settlement was the best course of action.

Several readers sent word that Android Police has leaked details about YouTube's upcoming subscription service, Music Key. The benefits for users will include ad-free music, offline playback, and audio-only streams. It's expected to cost $10 per month. "Of course, one of Music Key's major value propositions is that users will have access not just to official discographies, but to concert footage, covers, and remixes. Play Music already houses some remixes and covers, but YouTube as a platform is significantly more open and workable for derivative content — the platform is much easier to add content to, and user discoverability is substantially different from Play Music." Others note Google still has to negotiate terms with many independent musicians, who could subsequently see their work blocked if they aren't willing to play by Google's rules.

jones_supa writes: After leaving his position as CEO of Microsoft a year ago, Steve Ballmer has still held a position as a member of the board of directors for the company. Now, he is leaving the board, explaining why in a letter to fresh Microsoft CEO Satya Nadella. "I have become very busy," Ballmer explains. "I see a combination of Clippers, civic contribution, teaching and study taking up a lot of time." Despite his departure, the former-CEO is still invested in the company's success, and he spent most of the letter encouraging Nadella and giving advice. Nadella shot back a supportive, equally optimistic response, promising that Microsoft will thrive in "the mobile-first, cloud-first world."

Wikipedia says Tim O'Reilly "is the founder of O'Reilly Media (formerly O'Reilly & Associates) and a supporter of the free software and open source movements." And so he is. O'Reilly Media is also the company from which Make magazine and the assorted Maker Faires sprang, before spinning off into an ongoing presence of their own. (This year's Solid conference, as well as the confluence of hardware and software at OSCON demonstrate O'Reilly's ongoing interest in the world of makers, though.) O'Reilly has been a powerful force in technical book publishing, popularized the term Web 2.0, and has been at least a godfather to the open source movement. He's also an interesting person in general, even more so when he's hanging out at home than when he's on stage at a conference or doing a formal interview. That's why we were glad Timothy Lord was able to get hold of Tim O'Reilly via Hangout while he was in a relaxed mood in a no-pressure environment, happy to give detailed responses based on your questions, from small (everyday technology) to big (the Internet as "global brain").

We've run a few two-part videos, but this is the first time we've split one video into six parts -- with two running today, two tomorrow, and two Thursday. But then, how many people do we interview who have had as much of an effect on the nature of information transmission -- as opposed to just publishing -- as Tim O'Reilly? We don't know for sure, but there's a good chance that O'Reilly books are owned by more Slashdot readers than books from any other publisher. That alone makes Tim O'Reilly worth listening to for nearly an hour, total. (Alternate Video Links: Video 1 ~ Video 2; transcript below covers both videos.)

Along with the rest of the mix that makes this site work, Slashdot has nearly two decades now of spotting and showing off interesting projects, inventions, technologies, and hobbies. Some of them are strictly personal, some are frankly commercial, and some are the fruits of ambitious organizations (or tiny teams) motivated by curiosity and passion (or even politics, or just plain fun). As outlined earlier, we've been gathering a lot of these into our new Build section; read on to learn a bit more about what that includes. (And watch out later today for the first part of our conversation with technology-inspiring Rennaisance Man Tim O'Reilly, and later in the week for answers to the questions you asked Bunnie Huang.)

In 2010, ash spewed into the atmosphere by the volcano beneath Iceland's Eyjafjallajökull glacier grounded European air traffic for days (and, partially, for weeks). As reported by The Guardian, a series of similarly situated earthquakes may herald a similar ash-ejecting erruption, and the country has raised its volcano risk to its second-most-severe rating (orange). From the article: Iceland met office seismologist Martin Hensch said the risk of any disruptive ash cloud similar to the one in 2010 would depend on how high any ash would be thrown, how much there would be and how fine-grained it would be. Bardarbunga is Iceland's largest volcanic system, located under the ice cap of the Vatnajokull glacier in the southeast of Iceland. It is in a different range to Eyjafjallajokull. The met office said in a statement it measured the strongest earthquake in the region since 1996 early on Monday and it now had strong indications of ongoing magma movement. "As evidence of magma movement shallower than 10km implies increased potential of a volcanic eruption, the Bardarbunga aviation colour code has been changed to orange," it said. "Presently there are no signs of eruption, but it cannot be excluded that the current activity will result in an explosive subglacial eruption, leading to an outburst flood and ash emission." ... Hensch said the biggest risk in Iceland itself was from flood waves from any eruption under the glacier. He said the area of Iceland mainly at risk of flooding was mostly uninhabited but that roads in the area had been closed.

itwbennett (1594911) writes In a follow-up to yesterday's story about the Chinese hackers who stole hospital data of 4.5 million patients, IDG News Service's Martyn Williams set out to learn why the data, which didn't include credit card information, was so valuable. The answer is depressingly simple: people without health insurance can potentially get treatment by using medical data of one of the hacking victims. John Halamka, chief information officer of the Beth Israel Deaconess Medical Center and chairman of the New England Healthcare Exchange Network, said a medical record can be worth between $50 and $250 to the right customer — many times more than the amount typically paid for a credit card number, or the cents paid for a user name and password. "If I am one of the 50 million Americans who are uninsured ... and I need a million-dollar heart transplant, for $250 I can get a complete medical record including insurance company details," he said.

An anonymous reader writes The news aggregator Fark is ancient in dot com terms. Users submit news links to the privately run site and tear it — and each other — to pieces in the discussion threads. (Sound familiar?) While the site isn't as popular as during the early 2000s, the privately run discussion forum has continued and has its champions. site operator Drew Curtis announced today that Gifs, references, jokes and comments involving sexism will be deleted. "Adam Savage once described to me the problem this way: if the Internet was a dude, we'd all agree that dude has a serious problem with women. We've actually been tightening up moderation style along these lines for awhile now, but as of today, the FArQ will be updated with new rules reminding you all that we don't want to be the He Man Woman Hater's Club. This represents enough of a departure from pretty much how every other large internet community operates that I figure an announcement is necessary."

Given how bare-knuckled Fark can be, is it time? Overdue?