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A Contrarian View of Open Source

Posted by michael on Tue Aug 06, 2002 01:52 PM
from the open-arms-and-a-threadbare-tank-top-and-unbuttoned-jeans dept.
Bruce Sterling's OSCON speech is now online - fun, light reading. And a reminder: the Global Civil Society design contest (which we mentioned before) is ending soon.
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  • I can't believe people could go that long without refreshing /. or checking email.
  • This gem (Score:5, Insightful)

    by Otter (3800) on Tuesday August 06 2002, @02:13PM (#4020190) Journal
    In general, if there's a point in here beyond the Eric Raymond-ish hand-jobbing of the audience, it was entirely lost on me. This chunk particularly stood out, though:
    So, I let Cory convince me and I installed Mozilla on my Mac. And its bug-track completely wrecked System 9. So I stopped fighting with Cory Doctorow. Not because he was winning the argument, but because his fucking Open Source solution cost me three days of desperate effort to restore my files! So I took the further trouble to install System X, and I backed up everything of course, but I still don'tget it about System X quite frankly, and neither does System X. It never knows what it's running. There are chunks of Microsoft code in there like giant lumps of black putty just lying to you about what they are doing on the Internet. It's like trying to wade through drilling mud running this thing. It steers itself by committee.

    You know, there's not even a pretense of sense there. It's purely words strung together for effect.

  • mussolini (Score:5, Funny)

    by sfraggle (212671) on Tuesday August 06 2002, @02:24PM (#4020277)
    quote: "The result is 95% market domination by Microsoft. But that's not a market economy. That's not even capitalism. That is a state-capitalist, state-sanctioned monopoly that Mussolini would have smiled on."

    Carefully using a comparison to Mussolini to avoid Godwins Law [godwinslaw.com] I see :)
    • You just demonstrated Miller's Paradox.
    • Carefully using a comparison to Mussolini to avoid Godwins Law

      Or perhaps he was simply more knowledgable about history than the average usenet poster/slashdot reader:
      "Fascism should more appropriately be called Corporatism because it is a merger of State and corporate power."

      -- Benito Mussolini
      Fascism wasn't limited to just Germany then, and though it is largely absent from Germany today, it is most definitely not absent from the world now.
  • I wouldn't have called it "contrarian", as I personally agree with most of what he was saying, and I know a lot of people who work with me would as well.

    What I found interesting was his comparisons of both Microsoft and of the Linux community as a whole. Granted, they were both skewed to the extremes, but I did notice something that I think applied to most people.

    I consider myself a relative above-average user. I understand how to set things up, and general low-level techie questions about certain things are no problem, but anything more technical than that confuses me, and what's scary is that the average user is worse.

    However, the average computer user really doesn't have a choice between the two. Microsoft runs most all the software (both apps and games) that anyone is familiar with. Sure, there is FreeCiv, the now-defunct Loki, StarOffice, and so forth, but in the end, it comes down to brand names, and people don't know Red Hat, or StarOffice, or anything. They know Windows and Office.

    The other side of the story is that most Linux users I know are extreme power-users. They tend to get so wrapped up in their exploits of compiling the latest distros that they tend to talk over everyone's (including myself) head. Even though computers are complicated by nature, that's not what sells, nor will it ever sell. Look how complicated the RIAA/MPAA is trying to make digital downloads. They're getting no where fast that way.

    The only other thing that this article brought to mind was a question about what the Linux community wants to do with Linux. Say it upseats Windows. Say it takes over on both the server and the desktop. Say that 95% of all computers now run some distro of Linux...

    Haven't we then just painted ourselves into the same corner that Microsoft is in, and wouldn't Linux receive the same amount of critisism for a variety of other things?

    Just a thought. I'm sure it's been mentioned on here.....but just in case.....and I knew I was going somewhere with this......oh well.

    • > Haven't we then just painted ourselves into the
      > same corner that Microsoft is in

      Nope. The corner that MS finds itself in is the diminishing returns associated with a saturated market. Linux as a "dominant" platform would not suffer from this as it does not require that a particular patron survive. If MS goes belly up, WinDOS will likely go with it. If Redhat goes belly up, all the other distribution vendors would just carry on.

      Eventually, the common consumer will realize that they don't need to pay for this week's version of Office or Windows. Once this occurs, Microsoft will be in a very "interesting" situation.

      "Software is a tool" is as relevant to business models as it is to the end user interface design.
    • Haven't we then just painted ourselves into the same corner that Microsoft is in, and wouldn't Linux receive the same amount of critisism for a variety of other things?

      Don't forget, Microsoft appears to do things for the benefit of Microsoft, not for its customers. This generates a lot of ill will.

      The open source model has the users making the changes. Granted if everyone used Linux the percentage of users who also code will go way down. But the ability to make the changes that you want, even if you have to hire someone to do it, will alleviate the feelings helplessness and of lack of control. And this will help keep complaints to a minimum.

      Steve M

    • The problem with calling this "Dennis-Miller"-ish is that Bruce often knows what he's talking about, and certainly more often sounds like he knows what he's talking about, than Dennis Miller, who seems to use 'big words'(for his studio audience) for effect, and not to better explain any concepts he might be trying to put across.

      Besides, Dennis Miller is like that annoying guy you knew from college, who dropped out because he couldn't handle "The Man" telling him what to think, and who comes over, drinks your coffee while telling you how evil you are for being a consumer, makes lame (and obvious and/or misguided) cracks about current affairs and celebrities, flirts with your girlfriend (or boyfriend) and then tries to sell you some weed. Bruce Sterling, briefly, is like a friend you like to go visit, because sometimes he'll show you some new toys, and he usually has cool stories to tell.
  • by SideshowBob (82333) on Tuesday August 06 2002, @02:33PM (#4020334)
    Go ahead and mod me to hell, it has to be said: that was the stupidest thing I've ever read.

    It was the weirdest mish-mash of mixed up metaphors I've ever seen. Did it even have a point? Was this man high as a kite at the time he gave this speech?

    If this is the best contrarian viewpoint on open source that the convention organizers could rustle up, then they're either myopic to the point of blindness or intentionally self deluded.

    Why couldn't they get someone who was serious to provide the oh so important counterpoint? Someone who would actually, you know, talk about real stuff like open source economics and how I'm going to make a living if the world ever does move to 100% open source software?

    What a waste of (my) 15 minutes.
    • Thank god it wasn't just me -- it was the dumbest thing I have seen in some time. I hope people don't tie this jackass to open-source in any way, shape or form.
    • Well, hmmm. I thought the speech was actually fairly poetic. And I thought it was what I would expect from a self-admitted novelist and a self-deprecating non-programmer-type.

      As I read and re-read the speech text, I noticed a parallelism in his metaphors. He compared Open Source with nearly everything:

      Open Source And Religion

      Open Source And Microsoft

      Open Source And Politics

      Open Source And Sex

      Open Source and Noam Chomsky

      The last comparison is particularly revealing, since Noam Chomsky is a linguist and political dissident. And he's an MIT professor. Perhaps the speech was more of a rhetorical homage to Chomsky rather than a relevant discourse on the state of Open Source. The title of the speech does mention contrarianism.

    • (And I won't bother pointing out that it's not a "speach" either. Oops! Just did.)

      It was an entertaining, thought-provoking rant. Did he offer an executive summary, or action items? Nope. He made some colorful comparisons.

      What was his point? Other than to entertain -- which BTW seems to have been the first, second and fourth priorities -- it looks like he wanted people to question the assumptions that have taken root in the OSS community. Some people apparently don't want to question those assumptions.
      • (And I won't bother pointing out that it's not a "speach" either. Oops! Just did.)

        Ahh well.. its hard to not have typos every now and then.. I did spell it correctly in the body of my post, you will note... But thanks for pointing that out, it really added weight to your argument.
    • by MadAhab (40080) <(moc.baha) (ta) (rehsals)> on Tuesday August 06 2002, @03:40PM (#4020948) Homepage Journal
      "Stupidest speach ever" gets modded to 5? OK, here's a contrarian viewpoint, then: you are too illiterate to offer a legitimate opinion of the speech. Not that I rest my case on your spelling; not that I need to when you offer up this gem:
      Someone who would actually, you know, talk about real stuff like open source economics and how I'm going to make a living if the world ever does move to 100% open source software?
      What, first you insult him, now you want him to give you a job?

      The entire speech is about the economics and politics that arise from open source! First he said that traditionally, we've been working with bad metaphors. Cathedrals and bazaars make some kind of sense, but a real writer would never choose those metaphors because so many of the resonances of the symbols are just plain wrong. So he talks about closed-source software and users like it's a really bad girlfriend/boyfriend relationship - you know, where each person has something that the other one wants (hint: one of those things is wealth). Then he talks about the VALUE PROPOSITIONS that keep these bad relationships together. Go back and read those value propositions again if you seriously want to know the answer to your question. Remember that everyone has flaws, so which flaws are you willing to live with?

      See if you can use your little noodle and work it out from there what he was talking about. Yes, the metaphors are free-form. That shouldn't be surprising, given that this is roughly the outline of the speech:

      "I don't code, but here's a couple things to let you know that I understand how the world looks to people who do... It's not easy to communicate, and that's why people are using some crazy metaphors. The one that is best well known doesn't even work very well, and here is why... Now let's try some new metaphors and see if we can use them to get at what's really going on here..."
      Man, there's not much hope left if y'all don't want to think.

      • The entire speech is about the economics and politics that arise from open source! First he said that traditionally, we've been working with bad metaphors. Cathedrals and bazaars make some kind of sense, but a real writer would never choose those metaphors because so many of the resonances of the symbols are just plain wrong. So he talks about closed-source software and users like it's a really bad girlfriend/boyfriend relationship - you know, where each person has something that the other one wants (hint: one of those things is wealth). Then he talks about the VALUE PROPOSITIONS that keep these bad relationships together.

        Actually, I think the speech was more of a Rorschach test. He basically repeated all the arguments and open source cliches that you hear bandied about on Slashdot all the time, like "information wants to be free" and "Microsoft is a monopoly" and "The Cathedral and the Bazaar", all the time subtlely poking fun at each of them. Since he talked about everything, and you only remember one thing, the speech works like a Rorschach test for what you were focusing on. You didn't even notice that he wasn't even arguing for or against anything in particular. I, for one, thought the first half of the speech was very entertaining, although the second half was boring and I scanned over most of it.

        -a
  • I don't know Mr. Sterlings' theological leanings but this part of his speech struck me as interesting.

    I read a some writings by a Biblical scholar Hyam Maccoby (who incidentally is Jewish) which argue quite convincingly--to me anyway, though as I'm a Hindu that may not mean much--that Jesus far from being a rebel against the establishment was a mainstream Jewish Pharisee. The view we have of him today and for that matter the entire religion of Christianity, was largely the invention of St. Paul

    Judaism has never been a particularly otherworldly religion and even ascetic sects like the Essenes were not against commercial activity. The whole reason there were moneylenders in the temple in the first place is that Jews were required to make donation on certain occasions such as the birth of a firstborn son (pidyon haben) and pay taxes for the upkeep of the temple. The moneylenders changed secular coinage into special temple shekels. So it seems pretty unlikely that Jesus the Pharisee would be aghast at such activity.

    Another theory is that the High Priest and his followers were Saducees (a rival sect) and collaborators with the Romans. The crime of the moneylenders was supporting foreign occupation and as "King of the Jews" Jesus would want to have none of that.

    By this reading, Jesus's political views were more Peoples Front of Judea (or Judean Peoples Front) than Bolshevik.

    • One correction: they weren't moneylenders, they were moneyCHANGERS. They did currency conversion, for a fee. Other commercial activities (such as selling animals for sacrifice, saving the trouble of dragging your own along to the Temple) also took place around the Temple; if you wanted to buy a sheep for the slaughter, you would need the right currency to do so.

      -jon

    • To offer a different reading on this topic, which assumes that the story presented in the Bible is factual, -

      I think that Jesus was rather disgusted at the layers of elitism that the moneychangers were putting between the common folk and God. First, the moneychangers and other merchants there were also "inspectors" that looked over the animals that the Jews would bring to sacrifice, to inspect that they met ceremonial laws. They would then deny the animal a passing status, and would offer to buy the animal, and sell an acceptable sacrifice for an extra fee. Then, they would turn around and sell the animal that they had just denied was an acceptable sacrifice as an acceptable sacrifice. Secondly, they were set up in the court of the Gentiles, taking it over, which basically denied the non-Jewish God-fearers a place to worship.

  • But please. I understand he's gotta be snappy, he's gotta be interesting, or they'll start booking Scott Adams instead, but still...

    Comparing coding to the life-shortening, near-slave labor of diamond mining? I'm thinking the guys down in Windhoek don't GET a choice fat-free lattes, or bitch because they have to walk all 50 steps to the Pepsi machine.

    And then it must be comedic genious for him to then castigate people for then coming up with "farfetched, elegant, literary metaphors to describe this process." Like, I don't know, comparing it to diamond mining maybe?

    I actually LIKE what he has to say in the majority of the speech, but to me he starts on such a bitter and weak note that it distracts from his message.

  • As a quote: "venting my ever-growing fury!"

    As a paraphrase: The whole computer scene just stinks.
  • by eaeolian (560708) on Tuesday August 06 2002, @02:38PM (#4020391)
    ...that Sterling's consistent. None of his novels ever really get to the point, either - they just spend all their time trying to dazzle you with imagery, while he desperately tries to find a way out of the corner he's just painted himself into.

    Nothing like being a Troll at a conference, though - I'm sure he was bought a beer or two by some Linux geeks that didn't realize he was cracking on them harder than he was on Gates.

  • by mir (106753) <mirod@xmltwig.com> on Tuesday August 06 2002, @02:40PM (#4020404) Homepage

    I actually really loved this speech, as I think did the packed room, including larry Wall and half of his family [perl.org].

    Of course it was over the top, of course it was sometimes cruel and mean to Open Source, of course it made fun of OSX, of course it compared Linux to a trailor park hippie, but it was also twice as mean to Microsoft, it raised some good points, and why couldn't we just appreciate a good rant? It was funny and hit home quite a few times.

    And frankly the end of the speech, which predicts that geeks will be the next dissidents, sounds like a distinct, and scary, possibility.

  • Have you ever seen a cathedral? Cathedrals are medieval religious centers where people do penance and take vows of poverty.

    That sounds about right. I'm sure that penance and poverty come into it, somehow. Not necessarily in that order...

    Sorry Bruce, I think you called this one wrong.
  • It would seem that the view expressed is certainly contrarian- but to what, exactly, eluded my reading of it (title notwithstanding).

    If Slashdot really does want to post a contrarian view to open source, it seems to me that a suitable article ought to be found.
    The benefit of this forum is that it allows a diverse group of opinions to be expressed. That all goes for naught, however, if the subject matter is not worthy of the discussion.

    A solidly written article that runs counter to the open source viewpoint could stimulate not only a great discussion, it could also help to hone the arguments that folks would use in their support of open source.
  • by frank_adrian314159 (469671) on Tuesday August 06 2002, @02:52PM (#4020485) Homepage
    After reading the initial criticism of Bruce's talk here, I am amazed. Wow! How dare an artist take some of our precious geektime to explain things in a different context! Doesn't he understand that Open Source is serious business? My God, next thing you know, we might actually have to learn that the rest of the world doesn't think like we do and that's OK.

    I really get tired of a bunch of whiney geeks bitching because people want to sully their precious, insulated geekspace with cultural issues (outside games and anime and Libetarianism, which, for some unfathomable reason, seem to be perfectly OK). Is that the key item to being a geek? A uncontrolled but always frustrated little ego that says "Bow down before me in my magnificent geektitude and don't ever mention the outside world because I can't handle that!"? Sheesh...

    Grow up.

  • I'm a big fan of Bruce Sterling, I'm even a big fan of his free-wheeling public speaking gigs like this, but this is just not that great a Sterling rap. He just doesn't know enough about what he's talking about, and -- a rare event, for Sterling -- hasn't suceeded in coming up with any unusual insights into the subject.

    By all means, read it for fun... e.g. note Sterling's attempt at categorizing proprietary software company strategies as relationship headgames, where Linux comes in as this weird hippie chick that likes doing geeky guys... just don't expect too much of it.

    Sometimes I think Slashdot may have painted itself into a corner... they ended up running a link to *this* Sterling rap, because it's about the sterotypic concerns of slashdot, not because it's a particularly interesting one. Try this one: Without Vision, The People Perish [well.com]. There's at least a chance that he's on to something there.

  • by freality (324306) on Tuesday August 06 2002, @04:23PM (#4021326) Homepage
    I found it refreshing because it's very easy to get down, or confused, about the state of affairs today. A maniacal humorous take is just the right subjective approach. In Terry Gilliam's Brazil, there's like 10 lines of serious social criticism.. but the whole work is extrememly effective as a warning.

    I think the people here, esp. the coders, didn't like the message because it involved so many threads that they can usually ignore. The idea that the inequity of software relationships can be seen from a much larger perspective, and somehow tie in with all of this messy political stuff, like diamond miners in South Africa... well, it's just frightening. Coders aren't diamond miners, after all! We're powerful important people. We aren't used by the man! The man loves us.. he gives us better TV to watch and dental plans.

    Just this weekend on /. a great piece was posted, called "Reclaiming the commons" [mit.edu]. It was long and mainly about non-geek issues. Yet one of the /. editors highly recommended it. Why? It's not News for Nerds. It wasn't about the Sony P3's new chip. Why was it posted?

    Bruce Sterling hit the nail right on the head. The geeks, he is telling us, along with everyone else are going to have to become dissidents, and then activists.

    Because this is a real time of reckoning about freedom and how we may want to change the way we govern ourselves; we all should be prepared. Bruce Sterling's speech is a humorously contrarian introduction, aimed at geeks. But don't stop there.

    Go and eat at an urban McDonalds, get a copy of US News & World Report, watch some MTV skin-flick or FOX News, or try not using your ss# for a while, or try tracking your vote to any actual political action (or comparing your vote to a company dollar), and top it all off with a visit to the local garbage dump, 'cause it's gonna smell better there.

    Then go and read the commons article. Then read opensecrets.org, or cryptome.org, or the books "Understanding Power" (Chomsky) or "Empire" (Hardt & Negri) or the Declaration of Independence. Not that you have to sign-up with any political party, but these things will change your mind about how the world works, and your role in it.

    At the end of doing all of this myself, I didn't needed to be preached to anymore. It's not just the software debate. It's not just the music debate. It's not just the accounting debate. It's the way of the world that is systematically confused. "The American Dream": this Ad sponsored by Pepsi and Brittney Spears' bouncing boobs. Is this really what it's supposed to be like?

    I'm reading all I can and planning for a better way of life.
  • by tim_maroney (239442) on Tuesday August 06 2002, @05:20PM (#4021757) Homepage
    I'm surprised by all the comments that Sterling's speech was devoid of substance. His verbal pyrotechnics may have gotten in the way at times, but that's Sterling's schtick and he's awfully good at it. Any reasonable person ought to have been able to see through the fireworks to his many substantial points, among which were:

    Open source and free software are largely about their own subculture and the social aspects of that subculture rather than about software per se.

    Software written by and for programmers is unlikely to have mass appeal, but it has powerful appeal to programmers.

    Free software and open source will only become relevant to the average user when they start to take users' tastes and concerns into account.

    The cryptic and balky nature of current open source and free software is a draw to programmers not only because it reflects their values, but because it's in such a sorry state that there is a trenchant humanitarian appeal to help out. (By implication, better software might reduce the amount of help available, and the movement might become a victim of its own success eventually.)

    Another factor drawing programmers to this development model is the lack of responsibility, since they can quit at any time.

    Raymond's cathedral/bazaar metaphor does not seem to apply very well, and on examination, it's unclear what he even meant by it. Microsoft is a bazaar company, not a cathedral company. So are most software makers.

    People feel increasingly oppressed by commercial software, particularly Microsoft's. They are waking up to the way the software manipulates them against their own interests.

    Viruses have in particular been a wake-up call.

    Free software and open source are largely imitative rather than innovative, or "piratical" rather than "creative".

    Free software and open source have hidden costs, including the cost of needing to become part of a particular subculture to use them effectively.

    Information is not free. Information has intrinsic costs deriving from the social context of the information. Information merchants use particular strategies to make it difficult to change established relationships. Among these are restrictive contracts, brand-specific training, search costs, proprietary formats, durable purchases, and loyalty programs.

    The open source and free software community is facing a social transition from a small geek subculture to a significant dissident standing. This is going to present serious challenges.

    That's scarcely a complete list of the points of substance in this talk. It may not be Sterling's finest hour -- his forte is fiction, after all -- but it is by no means a bunch of insubstantial blather. In fact he touches on many neglected but important issues.

    --
    Tim Maroney tim@maroney.org
      • Cathedrals were built in public, not in secret. In fact the whole life of a community would often revolve around the proiject while it was going on.

        As for the characterization of the Linux project as decentralized and self-assembling, that's been known to be false for years. Linux is tightly held by a strong central control group, in contrast with the development model expressed in Raymond's essay.

        --
        Tim Maroney tim@maroney.org
              • That doesn't say anything about cathedrals having been designed in secret, and it interprets the metaphor in terms of centralization, not secrecy:

                "Eventually, Raymond would convert the speech into a paper, also titled 'The Cathedral and the Bazaar.' The paper drew its name from Raymond's central analogy. GNU programs were 'cathedrals,' impressive, centrally planned monuments to the hacker ethic, built to stand the test of time. Linux, on the other hand, was more like 'a great babbling bazaar,' a software program developed through the loose decentralizing dynamics of the Internet."

                Since we all know now that any successful software project on the medium or large scale requires centralized control, and that Linux and Mozilla are examples of that, it doesn't seem much is left of Raymond's metaphor. You can no more build a serious program without making a plan and enforcing it than you could build a house that way.

                --
                Tim Maroney tim@maroney.org
    • The funny thing about the "Linux Girl" line is that there was indeed a little slip of a hippie girl (wearing the requisite Birks), who does indeed attend MIT, sitting two seats to my left.
      -russ
        • Exactly: This is an example of typical natiocentricical thinking. This even trickles to the state level, i.e., californitinos, louisiajuns, and canaminesottians to name a few.

          The USian reference is a deunificating process by which the majority befog political borders.

          Be sure to visit Bruce at his site [texas.net]. He is a Texican. :)
        • I may be mistaken, but I think that people from the UK prefer to be called British, Irish, Scottish (etc) and actually take offense to the term "English." Personally, I could care less what people in other countries call me, and aside from the horrible spelling and grammar implicit in the abbreviation "USian," I'm fine with that.

          And, on a side note, I believe that the portion of the continent upon which the U.S. sits was originally dubbed "America" (after some cartographer, I believe), and the term was later extended into Canada and the southern continent. So I guess maybe technically (and out of simplicity) we could call ourselves Americans.
        • that the citizens of the USA don't have a name that uniquely identifies them - "Canadians" come from Canada, "New Zealanders" come from New Zealand ... but "Americans" come from America which happens to be a couple of continents containing dozens of countries ALL of whom can and do identify themselves as "Americans" - and in fact many are offended when citizens of the USA claim that title for just themselves - it's sort of the worst sort of cultural imperialism - taking someone's identity.

          So, since the people from the USA wont come up with their own name for just themselves, the rest of the world has to do it for them, be it "USAians" or "Yanks" or "Starbucks" (I actually heard that one a while back) or "'merkins". The problem is that if you don't come up with the name yourselves there's a good chance you'll get saddled with one you don't like

            • I think it's "Her Majesty's United Kingdom of Great Britain and Northern Ireland", encompassing England, Wales, Scotland, and Northern Ireland.
      • One who takes a contrary view or action, especially an investor who makes decisions that contradict prevailing wisdom, as in buying securities that are unpopular at the time.

        Those wouldn't happen to be VA investors would they?
    • i used to work in desktop support for my university, back in my college days. after a couple of years or really trying to help people, i started testing limits. like...
      student comes in: "My teacher says my engineering ID should work to get me into the general PC labs..."


      me: "your teacher is on crack. NEXT!?"
      after a few talking-tos by supervisors, but no real punitive damages, it just got worse. i became a jerk. still am a jerk. and i was a nice guy before working there. a really, really nice guy. the kind of nice guy that never got the girl. so i became a self-centered, stupid-people-hating jerk. and got the girls.

      god, i don't miss college.
        • Any sysadmin ever gets uppity with me over a simple question

          A simple question would be one thing, a simple question repeated over and over again by the same person could be seen as a sign of insanity. I.e.

          3 a : extreme folly or unreasonableness b : something utterly foolish or unreasonable
          *taken from websters*

          The folly being, the user just relies on the support personal to do the thinking for them on the most basic of computer functions.

          Take for example, someone that asks too many questions about M$ office suites.

          There are many small schools out there inside of places like staples that can provide the *proper* enviroment for training in these softwares. Yet most people tend to rely on their internal support staff for things like changing the color and size of fonts.

          Since learning is important to a support person, and not a user, then wouldn't the support persons time be better spent learning how to lessen their own load? Simple things like having time set aside to lay out templates, use the answer wizard for office installs to create better automated installs (with said included templates) Create documentation (which is useless because lazy people would rather ask questions)

          Thing you don't realize is if you quit wasting all the admins time on your patheticly stupid simple questions, he, she, they would have more time to make your life easier and simpler.

          I've yet to walk into a company who's management want's to take this type of proactive support because most upper management relies very heavily on this "just in time" support model. It sucks, I've been through it enough. I think the whole MS product line is a complete waste of time for IT departments because ultimately it is the users and upper management that fuck it up... Not the admins.

          So next time you ask your sysadmin a stupid word question, better hope it's not me, cause i'm a 190lb lean mean gorrilla now that I go out and exercise daily. We'll see who tosses who out the window OK?

          --toq