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EMusic Acquired, Halting Unlimited Downloads

Posted by michael on Thu Oct 09, 2003 08:17 AM
from the pray-i-do-not-alter-it-any-further dept.
wallabywatson writes "EMusic.com have announced that they are cancelling their $9.99 a month unlimited download service after being acquired by Dimensional Associates LLC. Instead, subscribers will be limited to 40 downloads (ie 3ish albums) per month. A new premium $50 a month service will allow 300 tracks (~25 albums). The service details have been released as have new terms and conditions. If, like me, you think this sucks and want to cancel your subscription go here before November 8, 2003."
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  • Link... (Score:5, Informative)

    by herrvinny (698679) on Thursday October 09 2003, @08:19AM (#7171140)
    The link provided is to UPGRADE your account, not delete it. Someone get a real deletion link.
    • Re:Link... (Score:5, Informative)

      by supabeast! (84658) on Thursday October 09 2003, @09:42AM (#7172008)
      To cancel your emusic subscription, click here. [emusic.com] I already canceled mine. One a related note, as of today the emusic downloader is unable to retrieve more files after ten consecutive downloads, and must be restarted to work.

      I not sure whether or not users will be committed to pay until the end of the account's three-month or one-year term, however. I recommend that anyone charged beyond October dispute the charges.
  • I agree (Score:5, Funny)

    by 91degrees (207121) on Thursday October 09 2003, @08:19AM (#7171145) Journal
    By the way - When will /. offer a subscription with an unlimited number of pages?
    • I was so busy laughing up chocolate milk through my nose that it took me a few seconds to realise that I wasn't even drinking chocolate milk.

  • Don't go "there" (Score:5, Informative)

    by hrbrmstr (324215) * on Thursday October 09 2003, @08:20AM (#7171148) Homepage Journal
    The "go here" URL takes you to the upgrade account page.

    Just login to EMusic and stop your subscription if you want to cancel. I just did.

    Darnit, no more all I can download cheesy sound effects MP3's...
    • If you liked the service so far, it seems waiting till next months deadline would have been a more logical time to cancel... Get all you want until then, and then get out.
  • by YrWrstNtmr (564987) on Thursday October 09 2003, @08:22AM (#7171180)
    I wonder if their catalog will be changing/expanding.

    If not...bye bye emusic. It was nice knowing ya.
  • I got their email. Ten minutes later I cancled my account.
    • It took me two minutes to find the credit card I signed up with and cancel it. I have wanted to cancel since they changed to that shitty download manager that does not let you queue more than 40 mp3s. I was never a huge downloader but I liked the fact that I could queue up 10 albums once every two months and listen to them. They totally screwed my user experience with that stupid limitation. So, yes, I am very sad to stop being their customer since I learnt of artists there was no way I could find out about
  • It's not that bad (Score:5, Insightful)

    by lazyl (619939) on Thursday October 09 2003, @08:25AM (#7171195)
    It's not nearly as good as it used to be, but it's not bad. It's way cheaper than buying music in the store. Everyone is always saying that if CD's were $5 that they'd buy them all the time; well, here they are less than $5 so what's the problem?
    • by VertigoAce (257771) on Thursday October 09 2003, @08:32AM (#7171271)
      The thing is, they aren't CD's for that price. They're mp3 files which are worth less than the CD tracks themselves. With a CD I can re-rip the tracks if a better music format comes along.
        • I was actually thinking along the lives of wav or a lossless encoding. You get the advantages of having a digital copy, but you can then encode it in other formats without stacking the loss of quality. If your music is in 128kbps mp3, you aren't going to get a better sound if any new format comes along. You'll just get smaller file sizes with equal or lesser quality.
  • bad news (Score:5, Insightful)

    by archen (447353) on Thursday October 09 2003, @08:25AM (#7171197)
    40 downloads? That's a joke right? The main reason I even subscribed in the first place is so I could just browse around and FIND music I liked. And no, Kazaa dos not make music (ie music you've never heard) easy to find, it only finds things that you already want. At a mere 40 I doubt I'll find much of anything. Hell by the time I did find an artist I liked I'd probably be at my cap anyway. It's really sad considering how much I've been preaching about emusic.com and now it's been completely fucked up.
    • Re:bad news (Score:4, Interesting)

      by pavon (30274) on Thursday October 09 2003, @09:26AM (#7171846)
      I have been contemplating joining eMusic for the exact same reason. I haven't because I had a hard time justifying the cost when I would end up buying CD's from all the bands I liked anyway.

      I strongly believe that the ability to easily FIND NEW music is the biggest gap in digital music right now, and a huge lost opportunity for independent labels. What I would love would be a subscription based unlimited download service, like eMusic was, that also sold CD's and gave you download credit for everything you purchased. Then people who bought CD's would have a convient venue to discover new music - downloading mp3's for free, and the ones that didn't would have a convient venue for paying for downloaded music.

      If you were to integrate (cross link) this with a nice online radio site, like live365.com, then I would be in music heaven.
  • ITMS (Score:3, Interesting)

    by Arkham (10779) on Thursday October 09 2003, @08:26AM (#7171207)
    For people who download a lot of music, EMusic might have been a good deal before (not so much now). But for those of us who buy less than 10 songs a month, Apple's iTunes Music Store (ITMS) is a much better deal.

    The rumors suggest that it will be out on Windows before the end of October. I'll play with it on my Windows box, but I'll still do all my purchasing on my Macs.
    • Re:ITMS (Score:3, Informative)

      >I'll play with it on my Windows box, but I'll still do all my purchasing on my Macs.

      What purchasing? You're renting. It's DRM crippled encrypted data, and your license to decrypted it is revokable. You'll be paying them money to the day you die.

      • Re:ITMS (Score:3, Informative)

        by Anonymous Coward
        You can burn it to a CD. Vola no DRM. Then you can do whatever you like with it.
  • by media_Assassin (176375) on Thursday October 09 2003, @08:26AM (#7171208)
    For those who don't want to RTFA, there's actually two plans, plus a third for subscribers who signed up before 10-8-2003:

    EMusic Basic: $9.99 per month/maximum 40 downloads
    EMusic Plus: $14.99 per month/maximum 65 downloads

    EMusic Premium: $50.00 per month/maximum 300 downloads*

    *Only for members who signed up before October 8th, and only if you sign up for Premium by November 8th.
  • by toupsie (88295) on Thursday October 09 2003, @08:27AM (#7171217) Homepage
    Post your predictions when this company goes belly up. My guess is March 12, 2004.
    • by Zigg (64962) <matt@zigg.com> on Thursday October 09 2003, @08:32AM (#7171264)

      Well, now they can make guaranteed payouts to rights holders; I'm not so sure this is a death knell. Probably an intense metamorphosis in subscriber base.

      We've been saying it on the currently-dead message boards [emusic.com] for months -- if all of Emusic's subscribers downloaded as much as we did, they'd expire overnight, taking in less than a penny per track.

      It was only a matter of time before they had to revamp their pricing structure. I just didn't expect so drastic of a change.

  • So, lets just work this out in our heads... how does this end up earning money for them? They won't be getting any NEW subscibers, right? (Nobody I know was saying, "Man, i'd love to sign up for that service, but darn it, it's just not nearly limited enough!")

    And it's not like there are no alternatives where unlimited music downloads are available, right?

    Right now thier customers are those people who are kind enough to give them a break and not go and download thier songs from kazaa. How does kind of a
    • >how does this end up earning money for them?

      Pyramaths. You just need to keep squeezing. Here's how it works.

      You crank your prices by 5%. For one month, you're making 105% of what you were making before.

      At the end of the month, 10% of your customers leave. No problem, you crank your prices by another 10%, to 115.5% of your original price. With 90% of the customers, you still make 103.95% of what you were making before you started squeezing.

      The next month, another 10% of your customers leave

  • by no_demons (602587) on Thursday October 09 2003, @08:31AM (#7171259)
    The word is out! I'm sure you'll all get this eventually - but here is the full text of today's email announcement. To cut to the chase and cancel your account, the link is:

    Cancel link [emusic.com]

    ----

    Dear EMusic Subscriber,

    Over the past several years, EMusic has stood alone in its commitment to providing digital music consumers a service that offers flexibility and portability. We remain the ONLY service offering downloads in the standard MP3 format.

    We are also unique in our focus on music from the leading independent labels. Unlike other services, we understand that many music consumers want to go beyond the Billboard charts. We remain firmly committed to continuing to provide avid music fans an alternative to the mainstream.

    The digital music industry continues to change rapidly, and EMusic also continues to evolve. The purpose of this letter is to inform you of a number of important changes that will affect EMusic Subscribers.

    First, we are pleased to inform you that EMusic.com Inc. is being acquired by Dimensional Associates LLC ("Dimensional"), a private equity group focused on providing innovative online music distribution services. Dimensional shares EMusic's consumer focused philosophy of providing low cost, convenient access to great music. Dimensional plans to continue enhancing the EMusic service with new features and content and you can look forward to hearing more once the acquisition has been completed.

    Although our current privacy policy remains in effect, http://www.emusic.com/help/privacy_policy.html, when the acquisition is completed, EMusic's privacy policy will be changing to reflect Dimensional's ownership and your Personal Information (as defined in the privacy policy) will be transferred to Dimensional. Please take a few moments to review this our new policy which will take effect around
    October 30, 2003.

    http://www.emusic.com/help/privacypolicy. html

    As always, EMusic is firmly committed to consumer privacy and we believe the new policy continues to reinforce this.

    As an avid digital music fan, you are also aware that the music industry continues to suffer under intense financial, legal and technological pressure. As a provider of music downloads, EMusic is subject to a complex system of intellectual property rights and technological challenges that impose high costs and often uncertain risks on the company.

    In order to respond to these ongoing challenges and maintain a compelling service for our valued customers, EMusic will be making a number of significant changes in the coming weeks and months. As part of these changes, we will be discontinuing the unlimited service plan and replacing it with a new service offering.

    Unless you visit the link below: http://help.emusic.com/cu/index.cgi?cmd=step2&st=1 &categoryID=1198 and notify us of your intention to cancel your subscription prior to November 8, 2003, your EMusic subscription will convert into EMusic Basic. Under EMusic Basic, you will be billed $9.99 per month for access to the service with no minimum monthly commitment, but you will be limited to no more than 40 downloads during your monthly billing cycle.

    In addition, EMusic is pleased to present a special, limited time offer available exclusively to current subscribers - EMusic Premium. Designed for our most active subscribers, this plan allows you to download up to 300 tracks per month (approximately 25 albums) for a monthly charge of $50.00 - a price of just 16 cents per track - with no minimum monthly commitment.

    If you are interested in registering for this subscription plan, you must complete the EMusic XL registration form no later than November 8, 2003.

    http://help.emusic.com/cu/index.cgi?cmd=s tep2&st=1&categoryID=1998

    You will still have unparalleled access to the best MP3s available from independent mu

  • I read the email from emusic as soon as it had landed in my inbox, and the change did annoy me, especially the fact that they buried it 3/4ths of the way down, where presumably they thought folks weren't going to read it.

    Still, I think I'm probably going to keep the subscription since I average about 3 albums a month anyhow. I just wish they would let unused downloads accrue.

    The really annoying thing for me about Emusic is that I can't access certain albums from Europe, and I'm too lazy to change my bill
  • Big deal, no one will ever need more than (6)40 songs(K).


    -Bill

  • People who missed the article about a week or so ago should check out magnatune.com. I'm _not_ affiliated or anything, and it is a new-ish service (read: needs artists, but needs customers, but needs artists...), but as the artists retain copyright and share profits 50/50 with magnatune itself, and as you can pretty much name your own album price (well, $5 and up), it seems like it solves a lot of problems many /.'ers complain about w.r.t. digital music pay/download sites. I believe Wired has/had an article
  • by rjforster (2130) on Thursday October 09 2003, @08:35AM (#7171302) Journal
    The problem is I don't know what I want. I already have every CD by every band that I know that I like. As I can tell from a 56kbit mono OGG file whether I like the music or not I can then either buy the album or not, my choice.

    Small files. Fast downloads. Free advertising for the bands, rather than 'digital pillaging on the cyber-high-seas'. Lets you 'try before you buy'. etc etc.

    That's what I want. I'll pay for it by buying more regular CDs if it recommends some good stuff to me.

  • I might be offtopic because it doesn't seem to apply to this particular service, but this problem applies especially to stores like the Apple online music store. Songs are sold at 1$ a song. That seems pretty reasonable in the US, where an 12-13 songs album is sold 15-16US$.

    (Of course you might want to say the price in kinda inflated compared to the price the music industry sells their CDs to the store. Especially if they sell it for 8$ and the middle man adds 9$ for shipping, paying it's workers, etc. But
  • by Uncle Dick (534747) on Thursday October 09 2003, @08:39AM (#7171336)
    Despite repeated attempts to characterize it as such, Emusic has never been an unlimited download service. An arbitrary limit of 2000 songs per month was established on every account. Of course, Emusic never bothered to tell anyone about this limit until they actually went over, at which point their account was cancelled and money refunded.

    With a business strategy like this, it's not hard to see why Emusic is being acquired. Unfortunately, it's hard to see how this new pricing structure will work any better with a music catalog that is decidedly obscure.
  • If I subscribe at the monthly rate $9.99, then over the course of a year, I'll pay $119.88 and download 480 songs.

    If I opt for the $50/month subscription and CHOOSE to subscribe twice a year, every SIX months, then I'll pay only $100 and be able to download 600 songs. I can use the time lag to see if they can indeed add to their song catalog in the meantime and wait for something worth downloading (good music, good quality files, etc) to be added.

    Not only that, but the time lag ALSO allows me to go elsew
    • by Zigg (64962) <matt@zigg.com> on Thursday October 09 2003, @08:59AM (#7171519)

      You can't do the $50 thing twice a year. It's a once-in-a-lifetime opportunity to subscribers that opened their accounts before October 8, and it's only good till November 8. You cancel it, it's toast.

      As a current subscriber, I'm not so convinced it's the olive branch they intended it to be. Maybe at $25.

  • NOOOOOO!!! (Score:3, Insightful)

    by peter_gzowski (465076) on Thursday October 09 2003, @08:52AM (#7171452) Homepage
    This is the worst news of the week. EMusic was the site I pointed everyone to to say, "look, there is a service offering high-quality, no-DRM restricted mp3s with unlimited downloading for a (more than) fair price." The unlimited downloading is the ENTIRE POINT of EMusic. This gives you the freedom to discover new artists without fear of being charged for it. This more than made up for the fact that they didn't have major bands, as the had an entire system in place for music discovery (their My List feature was ingenious). Where else would I have found Reggie and the Full Effect, or St. Thomas? Arrrrggghhh! I'm so mad I could go on, but I have to go download as much as possible right now!
  • First you said that iTunes' $.99 per download was unreasonable, and now you're saying that $.25 per download is unreasonable. What is it you want? How cheap is cheap enough? Should these musicians (indie or otherwise) be allowed to make ANY money from their work at all??

    Really folks, I can't figure some of you out. People who are cancelling their subscriptions over this are being unreasonable.

    • nobody is saying that $0.25/download is unreasonable. I'd like you to find one post that says so.

      The problem is that you are paying the full price wether or not you actually download 40 songs. Being a mostly indie site, you may rarely have any idea what you are downloading. You may download 40 songs before you even find one group that interests you (unless you only stay with groups you aleady know).

      Another problem is that it's subscription, unlike iTunes. That is, if I downloaded 12 song's in three mo
    • now you're saying that $.25 per download is unreasonable

      It's only 25 cents if you download the max. Even if the service had every track you want there's only so long you could sustain that price point. Given that the music in question is not going to all appeal - entire genres might not interest you - then the base cost of $50 per month, if you only download 5-10 songs is way too high.

      TWW

    • iTunes gives me better options. I have used emusic a lot, and I can honestly say that most of what they carry is music by the minor indie labels selling albums that even Tower Records doesn't carry. Most of what I find on emusic is bad classical recordings, novelty DJ recording that get boring after a few listens, and noisy old jazz recordings from companies that got rights to shitty old recordings after the artist died. At least with iTunes I can pick *good* music.

      Along with the selection, at least iTunes
    • by pwtrash (593047) on Thursday October 09 2003, @10:09AM (#7172400)
      You do not get the point of eMusic. The catalog is such that you have to invest time in it by downloading a lot of stuff you're not sure about (and :30s samples are not enough to judge). Quick - name 10 bands you really like. Unless you're already an indie freak, I'm willing to bet you will not find 2 of them on eMusic, and certainly not their new stuff.

      The reward, though, is getting turned onto bands that you would have never found out about otherwise. You download 20 CD's in a month, and out of those you find 2 new bands that you think are really cool. You can then check the "you might like" links and branch out from there. Over a couple of years, you wind up with a pretty good education in indie music. It had the potential to really elevate indie music to a new level of acceptance (like IFC & Sundance try to do for indie film).

      but not anymore. That's what people are complaining about. I'd be willing to pay more per month, but I won't pay to lose the joys of exploration. The reason eMusic will hurt from this is that their catalog is really not strong enough in mainstream music selections to provide a compelling value proposition other than the joy of exploration. Of the 400-500 CD's (not tracks) I've downloaded, there are probably 100 that I think are really good. That's 20%. At 40 tracks a month, that means I'll average out 8 really good songs a month; if I'm lucky, those will be on one CD & I'll discover - when I'm lucky - 1 new band I like a month.

      It's not about the cost per song I like. It's somewhat about the cost of songs I don't like, but moreso about the loss of exploration. It's the same reason people want to hold onto Kazaa, but we were exploring legally & in a socially responsible manner. It's the loss of discovery that's killing me, not the price per song.

      Before eMusic, I was not even familiar with Mogwai(!), much less bands like Wheat, South San Gabriel, Mark Eitzel, or Claire Voyant. I'm not in college anymore - eMusic was my connection to new, non-corporate album-oriented music. And now that connection is lost.

  • music in America (Score:3, Insightful)

    by cetan (61150) <cetan_post@yahoo.com> on Thursday October 09 2003, @09:26AM (#7171844) Journal
    "The music business is a cruel and shallow money trench. A long plastic hallway where thieves and pimps run free, and good men die like dogs. There's also a negative side."

    -- Hunter S. Thompson
  • by Perianwyr Stormcrow (157913) on Thursday October 09 2003, @09:31AM (#7171894) Homepage
    Oh well. Back to kazaa.
  • by KrispyKringle (672903) on Thursday October 09 2003, @09:32AM (#7171909)
    That's hilarious. I stumbled across EMusic (thanks to a mention of it in Zinf) at about the end of last week. I tried out the free demo, and figured $45 for three months of downloading was worth it. After all, I could only get about 3 albums for that price on CD; here I could find easily 10 or 20 good ones and tons more I wouldn't mind, so I figured it would pay for itself.

    So I registered for the 3 month service ($15 a month) last Sunday and started downloading. Now, you only can queue 45 tracks at any given time, which is a real pain (I considered scripting something to aid me on this, but never got around to it). But whenever I was at my machine, I'd click on new albums to download. Finding good artists was easy--EMusic doesn't have the absolute widest selection--so I just started at CCR, downloading every single album, and went right through 'till I realized on Tuesday that I had nearly 4000 tracks. W00t.

    Well, on Teusday, when I was sorta coming off that initial orgy of downloading, I got the following e-mail from EMusic:

    NOTICE OF SUBSCRIPTION TERMINATION

    Your EMusic.com subscription has been permanently terminated pursuant to sections 5.3 and 7.1 of the EMusic.com Subscription Agreement due to account activity in violation of the terms and spirit of the EMusic service.

    The monthly subscription fee collected by EMusic.com with respect to the current period shall be reimbursed to your credit card account and EMusic.com will not bill for those months remaining of your subscription commitment period.

    Now, just to make it clear to anyone who missed the implications: my usage patterns apparently matched those of a 'bot (and why not--I was a machine!). So EMusic cancelled my subscription and refunded my service fee. I got 4000 MP3s, legally, for absolutely free. So as I said, w00t. Too bad this service isn't around any more.

  • by thisissilly (676875) on Thursday October 09 2003, @09:40AM (#7171985)
    Someone decided to kill emusic.com, apparently. "Unlimited" used to mean "under 2000 tracks a month". For $10, it was a good deal. Now I'm being told as a subscriber, I have the privilege of paying $50/month to be able to download 300 tracks. That's more than a thirty-fold price increase! It's the same as saying my subscription cost is going from $10/month to $333/month. Not going to happen. I would have put up with a 2x or even 3x price increase. But not this. I also see the emusic message boards have been shut down, another bad sign. At $10/month for a measly 40 tracks, I be going back to buying used CDs instead. I suspect their customer base will be leaving in droves, and undoubtedly some of them will go back to running p2p apps they had shut down when they discovered emusic. Emusic.com: it was too good, so it had to be killed.
    • YES! MICROSOFT! +30943047)&$&097340734 EXCELLENT

      You do not deserve instant karma for simply turning every negative concept and applying it to Microsoft. Of course they're not going to start charging timed licenses for their OS. It's not clever, and it's not funny. Stop cheating at life and think of something clever to say.

    • If you subscribe to the $9.99 plan and max it out monthly you're getting tracks for 25 cents. Not bad, but nothing like what we were getting.

      My year was just about up, and I've got some pretty cool stuff. But I just don't know if it's worth it. Their $50 "olive branch" to subscribers certainly isn't.

      • you're getting tracks for 25 cents

        In that context perhaps it isn't that bad. Although now I feel like I'm waisting a quarter every time I download and will feel Obligated to download 40 a month reguardless of if I want them or not. Maybe I'll wait it out for a month or so and see if I have problems with the cap. The main issue for me is that I'm a binge downloader. I might download 100 songs in a month, then nothing for 3 months. Now I'm probably just going to end up pissed off that I can't download
    • The difference is that EMusic doesn't carry mainstream stuff; it's good music, but it simply isn't worth as much money.

      Hmm. Time to change my sig...

    • by Zigg (64962) <matt@zigg.com> on Thursday October 09 2003, @09:01AM (#7171544)

      To bring you up to speed:

      • The format is MP3 and they say they're keeping it that way. So, no DRM. (That's why Emusic is the only non-CD PC format I get my music in; the CDs are only un-"protected" ones btw. I listen to my music my way, thankyouverymuch.)

      • They are available around the world but licensing agreements do require them to keep certain tracks available to i.e. North Americans only. Mostly foreign stuff that's supposedly selling well in foreign countries.

      • Finally, part of the reason Emusic is still cheaper is that their catalog is largely eclectic and indie stuff, with a sprinkling of "sampler" albums from a sprinkling of "popular" artists. That stuff goes cheaper, so it can be sold cheaper. I don't know how much this trend will continue.

      • I agree with you that they did need to change to be profitable. I just think they made too drastic of a change here.

    • It's 'bad' because now you get less for the same money.

      I've been with them almost a year. My sub runs out in Nov. (Now...it's Nov 7 to be exact)

      In that time, I've grabbed about 130 cd's. So maybe 12 cd's per month. 120 tracks on average. Often, I might go a month or two without anything, and then go get a bunch all at once.

      With this new d/l limit, I'd have to cut back to 1/3. About 4 cd's per month, for the same price. And no month to month carryover of unused tracks.

      Plus, now you'd have to be MUCH mor
    • So, let me get this straight. Some months, you don't download anything. So you're paying US$9.99 for nothing. And yet some months, as you say, you average 3 albums. That's within their parameters.

      Why are you going to cancel? Just because they eliminated the "unlimited" downloads?

      That makes absolutely no sense.

      People should still be keeping their accounts and *encouraging* this type of non-DRM service. It's still cheaper (much!) than the next-best alternative, iTunes. Although I understand that their n