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Whatever the cause, the timing is obviously terrible: Plenty of people surely received one of the two consoles as Christmas presents today, while many more gamers would have happily spent the afternoon in front of the TV. In the meantime, both Sony and Microsoft have acknowledged the problem, with Sony issuing a tweet and Microsoft posting a message on its support website: "We're working to address this as quickly as we possibly can," reads its status website. "Thanks for your patience, Xbox members." In an email, a Microsoft spokesperson declined to comment further or say when the company expects to restore service. We've also asked Sony to comment and will update this post if and when it does. The Xbox Live status page says service remains "limited," and the Playstation Network is listed as offline.