Store Says DRM Causes 3 of 4 Support Calls 155
Carter writes "Ars Technica is reporting that Musicload, one of Europe's largest movie stores, has found that 75% of its customer support problems are caused by DRM. Users have frequent problems using the music that they have purchased, which has led Musicload to try selling independent label music without DRM. Artists choosing to abandon DRM in favor of good old-fashioned MP3 have seen 40% growth in sales since December. Good to see someone in the business both 'gets it' and is willing to do something about it."
Re:These Are Desired Problems (Score:5, Informative)
From the Musicload site:
Auf Englisch (my translation):
IPod unfortunately does not support Microsoft's popular format, Windows Media Audio (WMA). Therefore, Musicload recommends that you buy a Mobile Player which can play WMA and MP3 formats.
Specifically, Musicload's offerings are in WMA unless they fall in the subset of non-DRM'd media now available -- so no iPods is right on the mark.
Re:used CDs work (Score:1, Informative)
Re:Apple iTunes (Score:2, Informative)
naw, must be some huge conspiracy.
If you note, the article says are pulling DRM from indie music. Apple wants to sell popular music. Two different beasts.
Steve Jobs had no reason to say he wants to get rid of DRM if it wasn't true.
I would also like to point out that any company that includes IN THE PRODUCT a way to bypass DRM really isn't a fan of DRM.
Re:These Are Desired Problems (Score:3, Informative)