Best Buy Accused of Overcharging 301
An anonymous reader writes "Connecticut's Attorney General Richard Blumenthal has accused Best Buy of overcharging its customers. His accusation is that customers see one price on Best Buy's website, in stores salespeople would show them a different internal site from a kiosk. Best Buy denies the charges. 'Previously, the company confirmed that store employees have access to an internal Web site that looks nearly identical to the public BestBuy.com site, but the company's policy is always to offer customers the lowest quoted price unless it's specifically identified as a deal available only to online shoppers. Jerry Farrell Jr., Connecticut's consumer protection commissioner, said the lawsuit should be a warning to companies to be more transparent in their business practices.'"
Eh (Score:5, Funny)
Hmmm... (Score:5, Funny)
"The future of our company depends on our ability to build trusted relationships with our customers," Busch said.
Would that be with or without an extended warranty?
there's a reason it's called WorstBuy (Score:5, Funny)
Biggest laugh of the day: "The future of our company depends on our ability to build trusted relationships with our customers," Busch said.
I guess it's a form of trust when you trust Best Buy to always try to stick it to you.
Circuit City too (Score:4, Funny)
Re:Eh (Score:5, Funny)
Because you can get this great service plan, for only PENNIES a day! I'll sign you up for that, OK?
CAPTCHA: honest
Re:About damn time (Score:2, Funny)
Re:About damn time (Score:4, Funny)
Did they verify your printout? If not, I just had a great idea...
I can see a Best Buy Boy running to his manager waving a printout "Sir, a customer wants the $9.99 'Man Stretching His Backside Wide Open' but I can't find them on the shelves!"
Re:duh (Score:1, Funny)
Re:there's a reason it's called WorstBuy (Score:5, Funny)
My favorite was when I was looking for a new switch for my home network. The guy at the store (who I didn't ask for his help in the first place) tells me, "That one you're looking at is a switch. You won't get the full speed out of it because it splits the bandwidth. You want a router."
It's lucky for him that I was feeling a bit under the weather that day, or I would have given him a proper education in networking basics. (Hopefully keeping him away from the other poor customers in the process.)
Re:Hmmm... (Score:3, Funny)
Re:About damn time (Score:5, Funny)
I don't get the "online only" specials. If you pick them up at the same store, what's the point? A few months ago I needed a new keyboard. I saw a wireless mouse / keyboard combo reasonably cheap at Best Buy online, but didn't bother making the purchase online since I was going to pick it up at the store anyway. When I got there it was twice the price. I got the keyboard, told them the price I saw it online for. The clerk checked, and told me it was an online only offer. I asked her if I could still pick it up at the store if I bought it online and she said yes. So I asked her, why don't I just make the purchase at her computer then. She told me that she couldn't let me do that.
At that point, I told her to wait a few minutes. I stepped to the side, got my PDA out, checked to see if they had public wi-fi available and they did. I made the purchase with my PDA in front of her, then showed her the confirmation number and asked, "can I pick it up now?" She thought it was funny as hell :)
Re:About damn time (Score:3, Funny)
Re:About damn time (Score:5, Funny)
Re:About damn time (Score:3, Funny)
Re:$31.99 for a USB cable... (Score:5, Funny)
Scamming Best Buy (Score:2, Funny)
And, if that wasn't bad enough, my roommate took that same memory back to Best Buy a couple months later to return it for store credit (he had like 3 or 4 sticks of it). For some reason, the store credit value for each stick of memory was like $75 instead of the original $50 he "paid" for it. Long story short, he's now the owner of a $300 digital camera