Sprint Drops Customers Over Excessive Inquiries

theodp writes "The WSJ confirms earlier reports that Sprint Nextel is terminating the contracts of subscribers who call customer service too much (registration required). The 1,000 or so terminated subscribers called an average of 25 times a month — 40x times higher than average — according to a company spokeswoman, who also noted that a large number of calls from these customers were related to billing issues."

So that's how we do it...

[BulletMagnet]

I maintain a +/-100 phone account with Nextel and probably call 20 times a month (Contruction laborers are notoriously rough on their handsets - even the hardened phones don't do so hot when they get run over by an excavator)

I guess I need to call 5 more times a month....

Dilbert moment

[Anonymous Coward]

Scott Adams 1996/01/25

PHB: I've asked Dogbert to help us get rid of our most troublesome customers.

Dogbert: Ten percent of your customers account for ninety percent of your service costs. They must be eliminated.

Alice: Is that the same group of customers who actually use our product?

Dogbert: Plus the ones who were injured unpacking it.

Re:What is wrong with calling if it is justified?

[modecx]

If you've ever had to deal with a phone company, you'd of course realize that even 25 calls a month will be completely ineffectual, from a problems solving standpoint. The process is, however, very effective therapy for hypotension.

*subscription* required

[vic-traill]

It's not registation required, it's *subscription* required - $79 annually or monthly payments $9.95.

Man, 59 comments and counting - I'm just so impressed that so many /. readers are paid up subscribers to the WSJ.

What a way to ensure that no-one reads TFA - it's the declaration of a new epoch at /.

Comment removed

[account_deleted]

Comment removed based on user account deletion

Re:wow

[Anonymous Coward]

Is this the first time "First post" has been modded to +5? This company must really suck.

Hmmm... How could we sink the company?

[Futurepower(R)]

Before you laugh, this action was the result of intense research by the managers of Sprint. They thought, "How can we get ourselves on Reddit and Digg and Slashdot as a mean, ugly company, without paying advertising costs?" And they found an answer!

If Only I had Heard

[Derosian]

If only I had known about this before I killed my Contract with Sprint. I paid 200 to get out of my contract. The problem was I was paying 90 dollars a month. After I switched, I now pay half of that with my current company, and pretty much have all the same features. In my opinion Sprint is NOT a very good company.

Re:wow

[Anonymous Coward]

Did Sprint pay the poor fella a $200 early termination fee?

Re:wow

[AoT]

Thats because Sprint uses trucks instead of tubes.

Re:wow

[Anonymous Coward]

I can start talking in my office on K street in DC

I stopped reading here, dirty lobbyist.