Netflix Changes Its Mind, Will Keep Profiles Feature 267
xChange writes "I too was disappointed at Netflix's decision to remove the Profiles feature, and let them know via email and telephone. I was surprised to find the following email in my inbox today: 'You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are. We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.' I thought that it sounded too good to be true, and went to their blog to confirm, finding this entry. Netflix decided to listen to its customers, and keep a feature that many of us find essential for our use of their service. I am surprised, and very pleased."
Re:Isn't it a little sad ... (Score:3, Informative)
Re:I think it's funny (Score:5, Informative)
I agree and would add that service for my Thinkpad via Lenovo was also outstanding. I erred when I filled out the online form, they called me within an hour to clarify (operator in Texas), offered to send me a part (!) for it or let me send the machine in, included a checkbox to NOT allow them to reformat it in the shipping box, and it was fixed FAST. The DHL driver actually picked up the box with the laptop in it within hours of my calling it in as ready to be taken - at like 7:00PM. I thought sure it would be the next day so his beeping the horn in my driveway was a pleasant surprise. Oh and the laptop was fixed on the first try and NOT formatted. Wow!
Likewise Amazon has been good. $50 coupon for my HD-DVD purchase, good service when things have gone wrong, they don't SPAM me to death, and in general do it right. Even their product recommendations are for things I might actually like instead of crap. not the cheapest but I like them - ordered a Kindle tonight actually.
I use AMX for corporate travel. Once when stranded due to an airline FUBAR I called them. The ticket guy told me, loud enough for the AMX guy to hear, that it was too late for the agent to book the flight. The agent said in my ear "watch this" and I was ON that flight - boy was the ticket guy pissed off! AMX ain't cheap but they DO customer service WELL.
So yeah, some companies do it right and those that do stand out and get talked about. I like many others was thrilled to see Netflix reverse on this - my SO doesn't lose her movie list as a result :-)
Re:Coke II (Score:5, Informative)
I thought the whole shebang was a Coke II ploy from the get-go.
I used to work there, and I assure you that that was not the case. Profiles caused pain with almost every product development / feature planning session we/they ever had, and I'm surprised that it got a reprieve given the tiny fraction of the customer base that uses/used it.
Re:So... (Score:2, Informative)
I love the feature, and like others, wrote to say I'd be canceling without it. Letting my wife and I keep separate queues and not constantly re-shuffle our lists is great as we have wildly different tastes in movies.
Re:Coke II (Score:4, Informative)
Lead was added because older engines benefitted from the lead coating. It had to do with high compression ratios and unhardened blocks. I found an article that seems to support my conclusion that lead was simply added, and not some necessary component for refining oil.
Tetra-Ethyl Lead: The End of an Era for a Well-Known Molecule [chemheritage.org]
But I also learned something new. I didn't know NASCAR was burning leaded gasoline as recently as last year.
Re:Coke II (Score:3, Informative)
I think he was modded troll because he was spreading a ridiculous urban legend [snopes.com].
Re:Kudos to Netflix (Score:4, Informative)
In a free market the economic profit should indeed tend toward 0% but the 7% you mention is accounting profit which doesn't include things like opportunity costs.
Also, "willing to pay" doesn't mean "the price you think is fair". It means "the price at which you stop buying". It would be better termed "willing to buy". But actually that doesn't matter since a true free market actually charges less than some people's "willing to pay" price and more than other people's "willing to pay" price because some people are willing to pay more than others even though the price the item is sold at is (usually) the same for everyone. (Exceptions include coupons, student discounts and a whole host of tricks known as price descrimination [tutor2u.net].)
ECON 101, possibly the most important course anyone who wants to have an informed political opinion could take.
Rather than reply individually to multiple posts.. (Score:5, Informative)
For those who have them already, the rest of us don't have an "Account Profiles" link in on our Your Account page. I guess we'll get one in a couple weeks.
Re:So... (Score:4, Informative)
Re:Never knew it existed, still can't find it (Score:3, Informative)
Stupid. (Score:5, Informative)
FAIL. You may now no longer claim that Linux or Mac marketshare is negligible.
Re:Kudos to Netflix (Score:4, Informative)
Re:Kudos to Netflix (Score:5, Informative)
I don't think anyone in America believes they are paying less than their "willing to pay" price.
There is no choice. We *must* drive to work, etc.
As I indicated in my post, if they are still buying the product then by definition they are willing to pay. It's called an inelastic demand and market forces work just fine there. Maybe you forgot that from ECON 101.
I never said that Petroleum is a free market, but rather that the GGP has an incorrect understanding of "willing to pay" (which you seem to share). Petroleum is indeed a prototypical example of an oligopoly based market. However, the reasons it is not a free market have nothing to do with whether you buy gas (i.e. elasticity) and everything to do with from whom you buy gas (i.e. oligopoly). The GGP is blaming the wrong cause which is no help to anybody.
Re:Coke II (Score:5, Informative)
It's all a database, right? How hard could it be?
Oh, if only there were a "+1, Sadly Hilarious" moderation. I'm guessing you're not a database programmer.
Re:Kudos to Netflix (Score:3, Informative)
netflix pop-ups (Score:1, Informative)