Best Buy CEO Brian Dunn Resigns After $1.7 Billion Loss

An anonymous reader writes "Best Buy CEO Brian Dunn has resigned amid the big-box retailer's major financial problems. The announcement comes two weeks after Best Buy announced a $1.7 billion loss for its fiscal fourth quarter. Best Buy is trying to avoid the same fate as Circuit City, which went out of business in 2009, but the future looks grim." The article provides a reason not to trust middle-management: the company claims it had "no disagreements with Dunn about operations, financial controls, policies or procedures." Best Buy may not be Shangri La, but in many rural and semi-rural parts of the U.S., it's the nearest and best place to actually find a wide selection of electronics.

Re:Customer Service

[TWX]

This is common in all retail. Managers are under pressure from the people above, and many have their salaries tied in to sales from their store.

One of the best techniques I've found for getting rid of salespeople is to first ask them highly technical questions that I know they can't answer about their products, and if they still persist, I tell them to leave me alone while I shop or else I will leave the store without buying anything. That latter almost always works.

Only sales people that I've had trouble with past that generally are car salesmen, who've even tried the technique of blocking the exit driveway with staff so I couldn't drive off. I saw their block, and raised them a 4x4 through the hedge row. Shoulda seen the looks on their faces...

Re:Over priced and bad selection

[SJHillman]

Your boss must really hate you.

Re:They're doing it wrong...

[MarkGriz]

I understand from previous /. stories that this behavior is mostly the fault of the management, so apologies to the conscientious BB employees.

Both of them

Re:Over priced and bad selection

[vlm]

Then it would have been a walmart card

Re:Customer Service

[schlesinm]

Only sales people that I've had trouble with past that generally are car salesmen, who've even tried the technique of blocking the exit driveway with staff so I couldn't drive off. I saw their block, and raised them a 4x4 through the hedge row. Shoulda seen the looks on their faces...

Car salesmen do tend to get upset when you drive their car off the lot without paying for it.

Re:Customer Service

[Anonymous Coward]

Almost makes me want to go to a casino and pull the fire alarm, just to see all of that happen. I'm sure this would not end well for me.