Recurly's Backup Mess Takes Days to Clean Up

A cascading hardware outage struck subscription payment provider Recurly last week, and that started a long example in how not to manage critical infrastructure. From the article: "Last Monday, the payment provider suffered an intermittent hardware failure, which prevented the company from processing either payments or refunds. The company says it serves over 1,000 customers, including Adobe, BrightCove, and Fox News Radio, processing recurring payments for subscriptions. By Friday, the company still hadn’t completely straightened out the mess, providing updates to customers using payment gateways such as Authorize.net and LinkPoint/First Data."