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The Almighty Buck News

PayPal Preparing To Address Frozen Funds Policy 175

Posted by samzenpus
from the papers-please dept.
First time accepted submitter skywire writes "After years of forcing innocent customers to navigate a Kafkaesque process to unfreeze their funds, PayPal has announced that they are preparing major changes to alleviate the pain. From the article: 'The company routinely freezes funds for 21 days if it thinks there's a fraud risk, and its terms give it the right to extend the freeze for up to 180 days. To get access to their money, users are often asked to provide the kind of documentation that a product seller would have, like several months' worth of sales records. But if you're running a fundraiser or selling tickets to an upcoming conference, you don't have that paperwork. Even for those with extensive paper trails, the appeals process can take months to resolve. The Web is filled with enraged blog posts, websites like paypalsucks.com, and a Tumblr called "Conferences Burned by PayPal."'"
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PayPal Preparing To Address Frozen Funds Policy

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  • by Anonymous Coward on Monday January 21, 2013 @06:59PM (#42651863)

    >> They lost me 2 years ago and short of their entire executive team kissing my bare ass on national TV,

    Hi! I'm with customer relations at PayPal and we're working hard to restore our name and good will to our prior customers. Our new policy is to do everything within our power to help you view the new open PayPal in a better light. As such, your request for a public ass kissing has been reviewed internally and accepted.

    Please write back with your name, number and the nearest TV or film station so that it can be broadcast.

    Disclaimer: Note: All fees and expenses related to the round-trip ticket to your home town, purchase of air time, film crew and all misc and incidental fees will be applied to your paypal account.

    Thanks!

    Joe
    Paypal Customer Service.

  • by Anonymous Coward on Monday January 21, 2013 @07:33PM (#42652161)

    Why did your wife charge you? How much does she charge if you don't mind me asking.

IF I HAD A MINE SHAFT, I don't think I would just abandon it. There's got to be a better way. -- Jack Handley, The New Mexican, 1988.

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