HealthCare.gov Can't Handle Appeals of Errors

PapayaSF writes "The Washington Post reports that roughly 22,000 people have claimed they were charged too much, steered into the wrong insurance program, or denied coverage, but the HealthCare.gov website cannot handle appeals. They've filled out seven-page forms and mailed them to a federal contractor's office in Kentucky, where they were scanned and entered, but workers at CMS cannot read them because that part of the system has not been built. Other missing aspects are said to have higher priorities: completing the electronic payment system for insurers, the connections with state Medicaid programs, and the ability to adjust coverage to accommodate major changes such as new babies. People with complaints about mistakes have been told to 'return to the Web site and start over.'"

in the private sector

[nurb432]

If you created this huge of a disaster you would have lost the contract, and most likely have to pay back any payments made. You would also be on a virtual blacklist as being completely incompetent.

But here in the federal government.. it doesn't work that way. You get rewarded.

Re:Coders

[Cryacin]

Accenture...

Yesterday's technology, tomorrow.

Re:Coders

[Anonymous Coward]

OK then:

Accenture...

Yesterday's technology, next month.

Re:No one should be surprised here:

[lgw]

Probably would have cost less money to just put up a web page that says; "We can't help you, but we will gladly take your money."

Not really, as the "take your money" part also doesn't work reliably.

Re:maybe they should of give the them time and oth

[nbauman]

Maybe if they got 9 women pregnant they could have had a baby in 1 month.

Re:Coders

[RightwingNutjob]

Design without code is masturbation. Code without design...well, it's not masturbation, it isn't exactly sex either, but something gets fucked up, that much is for sure.

Re: Coders

[Anonymous Coward]

Not with that attitude you can't.

Re:I have been advising

[drinkypoo]

I have my own insurance for the first time in my life because of the ACA and this site; for free. I couldn't be happier.

Maybe someday you'll have a name, and a personality. Then people can take your anecdotes seriously.