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United States Government Medicine

HealthCare.gov Can't Handle Appeals of Errors 208

Posted by samzenpus
from the that's-some-good-work-there-lou dept.
PapayaSF writes "The Washington Post reports that roughly 22,000 people have claimed they were charged too much, steered into the wrong insurance program, or denied coverage, but the HealthCare.gov website cannot handle appeals. They've filled out seven-page forms and mailed them to a federal contractor's office in Kentucky, where they were scanned and entered, but workers at CMS cannot read them because that part of the system has not been built. Other missing aspects are said to have higher priorities: completing the electronic payment system for insurers, the connections with state Medicaid programs, and the ability to adjust coverage to accommodate major changes such as new babies. People with complaints about mistakes have been told to 'return to the Web site and start over.'"
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HealthCare.gov Can't Handle Appeals of Errors

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  • Coders (Score:5, Insightful)

    by Stolzy (2656399) on Monday February 03, 2014 @07:22PM (#46145589)
    Maybe they should have hired actual coders to do the job.
  • by DarkOx (621550) on Monday February 03, 2014 @07:23PM (#46145601) Journal

    I have been advising anyone who will listen to keep their personal information the hell away from that site. My assumption is the fraudsters that eventually got hold of it would be criminals, not the government and the insurers themselves.

    In retrospect I am really not surprised.

  • Re:Coders (Score:3, Insightful)

    by drpimp (900837) on Monday February 03, 2014 @07:32PM (#46145679) Journal
    Or instead, maybe they should have hired architects, engineers, and/or developers and not "coders" or "programmers".
  • by Daniel Dvorkin (106857) on Monday February 03, 2014 @07:45PM (#46145789) Homepage Journal

    ... I personally know several people, in several states that have not established their own exchanges, who have signed up for "Obamacare" using the federal site and are now taking advantage of much better coverage, at a much lower price, than they could have received before the ACA went into effect. The problems are real and clearly need to be fixed, but beware of confirmation bias--every single problem is going to get lots of press, while successes go unnoticed because they don't fit the "if it bleeds, it leads" paradigm.

  • Re:Coders (Score:5, Insightful)

    by lgw (121541) on Monday February 03, 2014 @07:45PM (#46145795) Journal

    It always seemed to me that people who insist on the distinction are missing the fact that it's the "coding" part of the job that matters in the end. Yes, it's good to have a sane design and so on, but that only has value because it makes for better code. And save me from architecture astronauts who don't write code any more, and so produce designs of no value whatsoever.

  • by Anonymous Coward on Monday February 03, 2014 @10:50PM (#46146789)

    Let's see here: massive, corrupt, inefficient and unaccountable bureaucracy fails to build and operate a website to manage ACCESS to health INSURANCE....not even ACTUAL HEALTHCARE......and YOUR solution is to say "let's put it in charge of providing the ACTUAL care"?????

    REALLY?????

    Can I please have the names of the drugs you are on? I'd love to see the utopia you are seeing, but I suspect those drugs kill IQ points, are highly addictive, lead to hallicinations and will eventually either be banned as "too dangerous" OR be mandated by the political class as a way to make all voters as stupid, docile, and gullible as Obamabots. Aldous Huxley, here we come...

  • by argStyopa (232550) on Monday February 03, 2014 @11:13PM (#46146923) Journal

    I'm curious by what criteria you actually distinguish criminals, fraudsters, and government? The distinction has grown increasingly fuzzy or, perhaps, irrelevant.

  • by Anonymous Coward on Monday February 03, 2014 @11:29PM (#46147021)

    I hate to feed a troll, considering how easy it is to unwind your political spin, but I just wanted to point out that we currently have death panels NOW. They are insurance companies, and the death toll they have amassed in documented neglect or denial of service absolutely dwarfs "thousands per year". There is abundant research on this; please do some.

  • Re:Coders (Score:4, Insightful)

    by superwiz (655733) on Tuesday February 04, 2014 @12:02AM (#46147159) Journal
    That's EXACTLY how you get to a disaster -- you hire people who get off on coding and write throw-away crap "because it works." It works once. And, usually, only on your desktop.

    On an unrelated note, your signature is unrelated to the argument it makes. Correlation is not causation. That's a truism. Correlation is correlation. The statement which actually says something is "correlation does not imply causation."

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