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United States Government Medicine

HealthCare.gov Can't Handle Appeals of Errors 208

Posted by samzenpus
from the that's-some-good-work-there-lou dept.
PapayaSF writes "The Washington Post reports that roughly 22,000 people have claimed they were charged too much, steered into the wrong insurance program, or denied coverage, but the HealthCare.gov website cannot handle appeals. They've filled out seven-page forms and mailed them to a federal contractor's office in Kentucky, where they were scanned and entered, but workers at CMS cannot read them because that part of the system has not been built. Other missing aspects are said to have higher priorities: completing the electronic payment system for insurers, the connections with state Medicaid programs, and the ability to adjust coverage to accommodate major changes such as new babies. People with complaints about mistakes have been told to 'return to the Web site and start over.'"
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HealthCare.gov Can't Handle Appeals of Errors

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  • Re:campaign trail (Score:2, Interesting)

    by Anonymous Coward on Monday February 03, 2014 @08:02PM (#46145867)

    Now tell us all how much you approve of the Patriot Act and Guantanamo.

  • Re:Coders (Score:4, Interesting)

    by sexconker (1179573) on Monday February 03, 2014 @08:09PM (#46145903)

    Don't hire a coder to do a software developer's job. Developers Developers Developers.

    Quite backwards, in my experience. The more shit you feel the need to add to your title, the less capable you probably are.

    If you're a programmer you can probably program.

    If you're a software engineer, you probably think you can program, but really rely almost entirely on other programmers, an IDE, someone else's libraries, tools, APIs, etc. to do the real work while you focus on promising users and PHBs functionality and changes without understanding how shit actual works or what the impact of those changes you promised will be.

    If you're a project manager, you probably programmed something a decade ago and have unrealistic expectations of how shit and people will and should work.

    If your title includes references to "as a service", "cloud hosting", "rich media", etc., then you're really nothing more than a middle man selling someone else's shit to idiots who don't realize they're buying marketing fluff they don't want or need.

    This applies to all sectors. You can be the regional head of marketing and development for social media by being a 38 year old overweight lumpus if you've been at the company a while and have a nephew who has a Twitter account.

    BTW, I thought I was making "lumpus" up. http://dictionary.reference.co... [reference.com] That shit just sounded right.

  • by Anonymous Coward on Monday February 03, 2014 @08:40PM (#46146071)

    Better care? People, such as myself, who had to sign up under Obamacare only have a small fraction of the doctors available to them compared to everyone else using regular insurance. 15% of the doctors in my county now take my insurance, down from over 70% that took my PPO before this law came into effect. And I'm paying 40% more than I was before with three times the deductible.

    Sure, I'm one person in a system of millions. But I'm one of the ones that got screwed and I know plenty of other people in the same boat. In time, the 'people you know' will come to find that their insurance isn't worth a sh*t, because only a small fraction of the doctors out there will even take it. On top of that, those probably aren't the best doctors to begin with, and they now have many more patients to treat.

    Things needed to change, but this whole thing is a sloppy scam with people pocketing money from both sides. Had I not fought cancer already I would go without insurance until it got cleaned up.

  • Re:Coders (Score:4, Interesting)

    by Maxo-Texas (864189) on Monday February 03, 2014 @08:50PM (#46146125)

    hehehehe.

    Laughed out loud. Very fresh and humorous.

    For a project this size, you really need multiple layers of architects and then multiple layers of coders.

    I'm sure this will be fine in another year or so. I'm amazed they got so much done under the conditions and constraints I've heard they worked under.

  • by roman_mir (125474) on Tuesday February 04, 2014 @12:21AM (#46147233) Homepage Journal

    Single-payer universal nationalized healthcare is right around the corner.

    Just a few more insurance rate hikes and government regulatory fiascos should do the trick.

    I used to be against it. Now it looks like a blessing.

    - which of-course is the entire purpose of the ACA, because ACA destroyed health insurance as an industry, that's what it means, to prevent companies from denying coverage based on existence of a pre-existing conditions to new clients.

    You can't have an insurance business, where your risks are nearly 100%, that is 100% of people that are signing up, who are there not because of a subsidy, are there because they actually need 'insurance' right NOW, this moment to pay for them. Health insurance, as an industry, was destroyed the moment ACA was signed and the obvious next step for the gov't would be to claim that it was the private sector that doesn't work and now gov't needs to step in some more, to turn things to government completely.

    So here is how gov't operates: apply gov't. If it doesn't work (obviously), apply more government. Repeat until the system crashes and gov't can no longer be maintained and the system is reset, which hopefully is soon now.

  • by Anonymous Coward on Tuesday February 04, 2014 @12:48AM (#46147329)

    Different AC who has also used the site to get coverage after being laid off. It worked as well as any modern moderately intimate "create an account" web experience. More used friendly (and less intrusive) than the average online job application.

    I happen to live in one of the Red states that had been trying torpedo "ObamaCare", fwiw.

    I hope you don't are never forced to resort to healthcare.gov, and I am sure there are plenty if people who have problems with it (like any other online or off line process), but it isn't the absolute failure that it is made out to be.

    I'd like to see any private project do better when 50% of both management and customers are hoping for failure.

What this country needs is a dime that will buy a good five-cent bagel.

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