Comcast Training Materials Leaked 251
WheezyJoe writes: The Verge reports on leaked training manuals from Comcast, which show how selling services is a required part of the job, even for employees doing tech support. The so-called "4S training material" explicitly states that 20 percent of a call center employee's rating for a given call is dependent on effectively selling the customer new Comcast services. "There are pages of materials on 'probing' customers to ferret out upsell opportunities, as well as on batting aside customer objections to being told they need to buy something. 'We can certainly look at other options, but you would lose which you mentioned was important to you,' the guide suggests clumsily saying to an angry customer who doesn't want to buy any more Comcast services." Images of the leaked documents are available on the Verge, making for fun reading.
McDonallds should sue ... (Score:5, Funny)
Re:McDonallds should sue ... (Score:5, Funny)
I've never had a Mc Donalds manager refuse to let me leave before finishing 20 questions because I changed my mind and decided on Burger King.
Um sir why are you leaving?
Are you not happy with our burgers?
What could we add to your burger to make you stay?
What if we come to your house at 3:00AM and break your fucking legs?
Would a knife in mother fucking head change your mind?
What if we give you a discount on your burger?
Explain to me again why don't you want this burger?
I got these cheeseburgers man. Please man... I'll suck yo DICK!