writes "According to an article in the New York Times, documents revealed in a lawsuit against Dell show that the computer maker hid the extent of possible damages due to a faulty capacitor in the ocmputers it shipped from 2003 to 2005. Dell employees were told "Don’t bring this to customer’s attention proactively” and “emphasize uncertainty.”
"As it tried to deal with the mounting issues, Dell began ranking customers by importance, putting first those who might move their accounts to another PC maker, followed by those who might curtail sales and giving the lowest priority to those who were bothered but still willing to stick with Dell."
--in other words, the most loyal customers got shafted first."Link to Original Source