writes "The Washington Post reports that roughly 22,000 people have claimed they were charged too much, steered into the wrong insurance program, or denied coverage, but the website cannot handle appeals. They've filled out seven-page forms and mailed them to a federal contractor’s office in Kentucky, where they were scanned and entered, but workers at CMS cannot read them because that part of the system has not been built. Other missing aspects are said to have higher priorities: completing the electronic payment system for insurers, the connections with state Medicaid programs, and the ability to adjust coverage to accommodate major changes such as new babies. People with complaints about mistakes have been told to "return to the Web site and start over."
Earlier coverage of this saga includes Slashdot's discussion of the recent TheHill.com report that Accenture Faces Mid-March Healthcare.gov Deadline Or 'Disaster'."