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Corporations Fight Online Anticorporate Statements 254

TheLocustNMI writes "This is an interesting article at BusinessWeek about eWatch, a company that specializes in tracking the comments of, and garnering personal information about folks with a beef with a company. The service isn't cheap, upwards of $5,000 per "screenname". This was apparently used against Northwest Airlines sick-out employees last Christmas. The BusinessWeek article seems to hint that eWatch is used primarily to root out uncomplimentary messages on "rouge" web sites. So, should we be careful about what we post here, Usenet, or anywhere else? Especially if we post about our own companies? Interesting indeed..."
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Corporations Fight Online Anticorporate Statements

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  • One word: ZeroKnowledge [freedom.net]
  • So, should we be careful about what we post here, Usenet, or anywhere else? Especially if we post about our own companies? Interesting indeed...

    Let all start posting flames about slashdot and theogies on what time it started to suck. Wait a second batman, they are automatically inserted into this forum if you fiddle with the "Threshold: " drop down box. What is the deal with that?

    You know if you sign up with one of these accounts and search for say Slashdot, I am willing to bet that is a DOS right there. "Mmmm that is some heavy load there son"

  • Use of computers in libraries should not require sign-up sheets. That is the only way to be anonymous is to use someone else's computer without them knowing your identity.

    Refrag
  • by KingJawa ( 65904 ) on Monday July 10, 2000 @08:46AM (#945577) Homepage
    The First Amendment protects our right to say what we wish. It does not mean that we are to be held unaccountable for our words, but simply that we will not have our liberty or possesions taken away because of it. If you organize a "sick-out" and your employer finds out who you are, expect to be fired. If you complain about a company's product, the company has every right to track you down and convince you that the product is good -- they are also protected by the 1st -- but that doesn't mean you have to listen.

    Before anyone (else) claims that your right to free speech is being eroded, ask yourself from where you derive your right to unaccoutably.
  • Forgive me if I don't cry for the poor, abused shareholders. The products they invested in kill people.

    One of the problems at the root of our current cultural malaise is greed, which is exemplified by the corporation, an entity whose sole purpose is to make as much money as possible by any means possible. If they can break the law and get away with it, they will. If they can screw the consumer, they will.

    I'm not advocating a socialist state, because that won't work any better. But I do think there's a middle ground somewhere. Perhaps the size of the corporation could be limited somehow (For instance, AOL/Time Warner has _NO_ need to be that big. They were all making very tidy profits beforehand.). Corporations can be beneficial, and many are. Generally, though, there seems to be an inversely proportional relationship between a given corporation's size and its benefit to a given consumer.

    These days everything is an advertisement and you can't get a human on the other end of the phone. It's getting worse.

  • I would go and check out eWatch [ewatch.com] before formulating an opinion on this. Both the BusinessWeek article and Hemos's edit of my original post lean heavily on eWatch's product of "singling" out users, but according to eWatch's website, they seem to be more towards listening to the public. Methinks the singling-out service is more of a gimp in the dark closet they keep. It's not real sexy, ya know.


    Ham on rye, hold the mayo please.

  • Point One:

    This is odd. Why does the article refer primarily to "screen names"? Prices, for example, are quotes on a "per screen name" basis. There's also "aliases," "email addresses," "handles," "nick(name)s" and more. AFAIK, the term "screen name" is almost exclusively an AOL phenomenon. Do these guys just hang out in AOL chat rooms and scour the AOL home pages?

    Point Two:

    Are these folks even old enough to remember Kibo?

    I don't know about anyone else, but I began to assume many years ago that many postings come from corporate moles. After all, if Kibo can do what he did for his own amusement, how trivial would it be for a company that, say, makes canoes to send someone into rec.* to spend a little time, make some friends, then start posting positive stuff about their products? It would be exceedingly trivial.

    And I wouldn't be at all surprised to find out that it's been going on for years.
  • If a company were looking just for leads back to someone who had posted an annoying comment, an IP address and some other logged info would be a good starting point. No need to have it stand up in court, just enough to target the investigation on an individual. Other supporting evidence could then be collected, stuff that could stand up in court.

    the AC


  • Being a citizen of a non-lawyer-driven-country, I smell large profits here.

    Starting now, for a nominal fee, I will post anything, anywhere, on anyone, as long as it is not a Canadian citizen/corporation/entity.

    You can send all submissions to my attention, accompanied by your offshore bank account number, and I'll take care of the rest.


    I dont plan on going to the great U.S. of A. anytime soon, so that should keep me off the hook for a while.

    How does eWatch plan to catch non us citizen's ?
    For the humor and sarcasm impaired, this was a humorous sarcastic comment
  • Only if the suit has validity -- but that is simply to recompense the harmed people. See "accountability [dictionary.com]."

    One should be expected to be held responsible for harm caused by one's actions and by one's words; however, the government should take not be taking neither your liberty nor your property. Reimbursing those you have harmed is what accountability is all about.

    Freedom of speech does not make speech free in the sense that it comes without responsibility. Speech is to be free from government action, not all action.

  • Many people either complain that this is eroding their right to say what they want about a company or its products. Other complain and say, no, you have the right to say whatever you want, and the company has the right to track you down and tell you yyou are wrong, or in case of libel or such things, sue you. The thing is, they don't have to sue you. You can not just say even legal things. Because you won't have a economic situaition stable enought to get into a court-case. or you are just a normal human, afaraid of what they may be able to sue you for. To not be trackable is much easier than having to defend your (constitutionally protected) speech in court.
    --The knowledge that you are an idiot, is what distinguishes you from one.
  • by Kaa ( 21510 ) on Monday July 10, 2000 @09:31AM (#945585) Homepage
    If your /. handle isn't linked to anything with your name on it, there's just no way to track you through it unless people use your real name in responses to your posts, or you do.

    Court subpoena -> Slashdot server logs -> your IP address -> { ISP logs if necessary } -> your identity.

    This can be dealt with by accessing Slashdot only through an anonymizer (public access terminal, the Anonymizer, Freedom network, etc.) but it's waay too big of a hassle for most people.

    Kaa
  • As long as yer not planning some crime against one of these companies, this could actually be a good thing. It might mean that the companies will actually pay attention to what their customers are saying.

    If this is what was actually going to happen, then it probably wouldn't create any debate at all. But, as the article itself repeatedly states, this is to be used to "silence" and "re-educate" people that have disagreements with companies. It will be used to have negative postings removed and further harrass those that already have a problem with the company. See, the thing that kills me about this is that people are saying this will make people more responsible for what they say online and that isn't a problem. Well, what about making the companies in question more responsible for their actions?

    It is really depressing when you think about it. You used to be able to at least vent on the Internet when a company ripped you off. But now, thanks to this "great product for big business" you will be able to vent, but only if you don't want to be heard, and want to be sure that you will be harrassed constantly by a company that has already pissed you off. They will not use this to gain customer feedback. They will use it to gain power over those that disagree with them. As it will cost a virtual fortune to do so, only big business need apply. Perfect. One more way to make sure those with the money have the right to talk, while those in the middle and lower classes have to sit on their hands and say nothing.

    I'm not a doomsayer, I just think we need to be realistic about what companies are going to do with this. Companies take the path of least resistance. Whatever earns them money now. They are not going to fix a problem, because that fix will cost them money. But it won't cost nearly as much (for big businesses) to silence the person stating the problem openly. Great, I suppose that my previous posts about Gateway leave me in for a few problems if Gateway decides to use this....
  • I just checked over at register.com, and ewatchsucks.[com|net|org|ws] are still available. If I weren't a poor-assed-bastard, I'd get all 4 of them!
    "But, it's a site about "ewwwww... atch sucks!"

    This is disturbing. Let's see if they get me:
    HEY E-WATCH, I THINK YOUR COMPANY IS DUMB. I'M GOING TO TELL ALL MY FRIENDS AND ALL THEIR FRIENDS. COME AND GET ME!
  • It means eWatch will contact the maintainers of such sites and demand that the offending post be removed. Most of the time, the maintainers will cave in and comply.
  • Afterall only we dotcommunists would dare to use the internet to criticize the wonderful, self-sacrificing and just well.... all american corporate america. We're the dotRouge... beware we're out there and armed and we're dotcoming for your corporate asses!

  • votenader.org [votenader.org]


    Hmm. It seems like these abuses of corporate power are getting more and more. Maybe Nader has the right idea after all. I know who I'm voting for this election year.

    This may be rather against the prevalent libertarian sentiment of notables like ESR, but this story seems to me to be a result of the libertarian mindset.

    Given the choice of being bent over by a large inefficient government, or being bent over by a large efficient corporation, I chose government. Atleast I have the a _potential_ to make a difference in the government.

    -Peter

  • My company is a parter of Microsoft. I criticize Microsoft vigorously here, and elsewhere, on a daily basis.

    If I was "found out", all it would take is for some marketroid at MS to send an email to the right person, and I guarantee you I would be fired within the hour. There is no doubt in my mind.

    if it ain't broke, then fix it 'till it is!
  • So what happens when a person speaks out against a company that is willing and supposedly able to quash dissent... err, I mean, lies?
    --
  • Wow, this guy must be a riot at parties.
  • And what do you think VALinux/Andover/Slashdot's reaction to a court order would be? If someone knows what and when your IP address was, they can ask your ISP for your meatspace information.
    -russ
  • <RANT>

    Yea, why does Slashdot think it's such a good idea to fuck up urls (more precisely the anchor tag itself) in posts and the user-info? .. I like putting links to external sites with a target="_blank" attribute in them so it doesn't replace the page.. I do that for my own pages and with habit I do it in posts too .. plus wanting to make the average ./ers life slightly easier if they forget to middle-click the link (or right-button - new window in windows) .. It pisses me off that it gets all corrupted if you add these attributes .. it probably shouldn't annoy me but it does... must be one of those days.

    Maybe that bug is on a long to-do list of Rob's .. maybe.

    </RANT>

    --
  • It's a bit easier in holland. To be anonymous: sign up on a free ISP using an internet pillar in the street, or the amusement hall.
    Suppress display of your number when calling.
    And if you really would like to do bad things, buy a cheap pre-pay mobile phone, pay for it in cash, use a lap-top to connect to the internet, turn it on at a the scene of the crime, connect to the internet and do your thing, throw phone away. You won't be traced
  • ...we all turn into people from a bad MadMax/Water World flick.

    Were there any good MadMax/WaterWorld flicks?
    Better go buy a muscle car and start stockpiling dirt, I say.
  • Everyone moves their servers and hosting out of the states, the net economy within the states suffers and grinds to a halt, those tiny islands in the middle of nowhere become wealthy techno-states while America regresses into a puppy suckling at the teat of the the world's technology, and we all turn into people from a bad MadMax/Water World flick.
    ---
    seumas.com
  • No. Based upon the merits of the MP3s, I bought two Foo Fighters CDs and plan to buy a third.

    Refrag
  • Political food for thought: Nazi Germany was the first powerful
    nation to ban the private ownership of guns



    Britain banned all non-hunting private use of firearms in the 1671
    Game Act, though the act proved impossible to enforce. Emergency
    powers in 1914 banned all private use of firearms not explicitly
    authorised, and became part of statute in 1920. The advent of
    revolvers caused a wave of anti-firearm legislation to sweep Europe in
    the early 20th century, so while I don't know the details, I would
    expect a similar story in the rest of Europe.

  • by PopeAlien ( 164869 ) on Monday July 10, 2000 @08:38AM (#945615) Homepage Journal
    I'm glad *SOMEBODY* is looking out for all these poor corporate megaliths..
  • by mOdQuArK! ( 87332 ) on Monday July 10, 2000 @10:28AM (#945617)
    And, never forget that it's somewhat hard to hand out your log files if your disk has just crashed...

    Especially if it just crashed because you accidentally dropped it in a vat of molten metal while "taking it out to clean the connectors."

  • What about getting up between acts in a theatre and declaring that there are not enough fire exits?
  • by Slashdolt ( 166321 ) on Monday July 10, 2000 @08:39AM (#945621)
    I think you meant "rogue". Unless it only scans those pinkish-reddish web sites...

    I'd never put anything on a web site of that color, so I guess I'm safe.
  • Your questions are salient and need investigating further, but I think that there is a point to be made in opposition:

    What is worse, a patient initiating a relationship with his or her psychologist, or the psychologist initiating a relationship with his or her patient? Most of us would agree that the latter is reprehensible and, in most jurisdictions, this type of action would cost a psychologist his or her accreditation. The sole difference in this case is the differential in power. The psychologist has the power, the patient does not, or at very least the patient has less.

    This same situation arises in modern business. Large corporations have money, access to media, massive human resources and connections. Individuals have, likely, none of those advantages, putting corporate entities firmly in the position of greater power.

    With equal resources, this company's service would be a godsend to all involved. Corporations or individuals could investigate critics with an eye on preventing libel. Unwarranted criticism would likely be stopped dead after a few years of expensive lawsuits and critics would be far more sure of their facts before opening their mouths. Nonetheless, there is in no way equal access to resources.

    Corporate entities have already used their power advantage to sway the court process in favour of their deep pockets, thus creating a situation where individuals have a much greater time criticizing corporate actions than the reverse. Only those critics with time and money to spare, or with generous and idealistic friends willing to help out, can effectively counter the corporate legal machine. Is it a stretch for the readers of /., with a jaundiced eye on corporate abuse of power in the past, to see this service being potentially abused? I don't think so; historically, corporate abuse of power is almost a given.

    The company evidently considers corporations its prime customers, and the price alone would put most individuals out of the running for this service. That alone means that a probably worthy service will become the tool of those who can afford it. A tool unequally applied to the populace and yet another power discrepancy between those with capital and those without.

  • Why would a plaintiff with millions of dollars sue a person living paycheck to paycheck? For $200 a week?

    Either as punishment (they don't even have to win the suit to win the battle), or to shut him up ("OK, we know you can't afford a lawyer or time off, so just quit talking about how we're stealing pets for medical experiments and we'll drop the suit. Otherwise, you'll loose what little you do have").

  • "No one was ever forced by a tobacco company to start smoking. It has been widely known since the 1960s that cigarettes can kill you;"

    Nevertheless it does not absolve the CEOs and employees of these corporations from moral culpability. Knowingly making addictive lethal producs and marketing it to carefully chosen demographics to hook them is still immoral and reprehensible act. Preying on the stupid, young, mentally incompetent, and the ignorant to make money has never been a moral act.
    It's time these people faced up to their own personal responsibility in the deaths of millions of people. To say that it's totally the fault of the users is a cop out they shoulder a significant portion of the burden.
  • by Greyfox ( 87712 ) on Monday July 10, 2000 @08:53AM (#945639) Homepage Journal
    You can SAY all you want about them. What, might have to take responsibility for your words? Oh no!

    Not that I'm all for this, mind you. If you fear retribution for your words for whatever reason, you'll just have to be more sneaky. Currently the niche for corporations who want to be sneaky is paying more than the niche for their employees who want to be sneaky. Will this always be the case? Might be some money in hooking up with a union and investigating how to be sneaky back, for instance.

    As a friend of mine points out, there are some legitimate cases where a corporation should be able to find out the name of a person; for instance in the case of actual slander or manipulation of the stock market through fradulent information posted on the net. However, there are also times when an employee should have the right to privacy in his communications. And since the legal system seems to be lagging about a century behind current technology, the whole landscape has yet to be mapped.

  • "Let me tell you something, guns are the most regulated consumer product in the United States."

    This is an out and out lie. Your average automobile, bicyle, or even a god damned cigarette lighter is more heavily regulated then guns. How come we have child proof lighters and not child proof guns? Don't come crying to me when you have to fill out some paperwork to get a gun what did you do to get a drivers licence? A god-damned real estate licence is harder to get then a gun.
  • "Say one customer tells their bad experience to 20 other people, and then imagine 50 million people reading about it on the Internet," eWatch's marketing materials warn.

    I don't know about you, but I do not read a message on a board or newsgroup, and immediately file it under the "cold hard fact" column of my brain. Just because someone had a bad experience with a company does not mean that company is evil/uncaring. The benefit of having online discussion groups is the expression of many different viewpoints. I, for example, may have had a very favourable experience with the same company, and would wish to point that out so people don't get the wrong idea.

    But that is the problem isn't it? People absorb far too much information without analyzing it and perhaps questioning its validity. If I were to say "Company X sucks", there would undoubtedly be some people who would actually believe Company X sucked, even though their only exposure to Company X has been whatever I happened to say in my post. Companies like eWatch use the general gullability of the masses to their advantage, to say to companies "hey, look, if someone says something bad about you somewhere, someone else is going to believe it. And if one person can believe it, who's to say 50,000,000 won't?". As silly as this view seems, its scary enough to make companies cough up big bucks.

    Of course, if I happened to work for Company X and I say "Company X sucks", its a little different. Besides the obvious question of "Why am I working for Company X?", there are obligations when posting such a message on a public forum. I agree with companies pursuing employees who badmouth them. After all, I wouldn't want that kind of person working for me. If you have a criticism, you should discuss it internally, not shout it out for the whole world to hear.

    Kai
    Anonymous Forgot-My-Password
  • If it comes down to a REAL persons right to free speech vs. an entitiy that is nothing more than a legal fiction, anyone who hasn't sold their soul to the corporations is going to side with the rights of the person. I have no problem at all with protecting free speech by shutting down a companies supposed right to free speech. Corporations are NOT people, they do not deserve constitutional protections. In my opinion we need to amend the constitution to include protections FROM corporations.
  • I really don't *care* about the big corporations (except, of course, those I indirectly own, but I don't know which ones they are).

    I *do* care about not being able to get where I'm going because a big-labor leader who makes 20 times what I or the members will ever see engages in a power play.

    I *do* care about dying from a heart attack because all of cardiac OR nurses mysteriously were sick that day.

    Doing something to support a union should not be some kind of general exemption to the civil and criminal law, *especially* when it harms third parties.

    hawk
  • Please ignore the above post. I've finally realized the truth. I humbly apologize for defaming eWatch and for spreading such obvious lies.

    I hereby give Slashdot the right to remove my previous post.
    --

  • Be sure it is one that has REMOVED the HTTP X_Forwarded_For: header, which is normally enabled in caching programs like Squid.
  • Geez, doesn't this sound familiar. It looks like big brother isn't going to be the communists, or big government, or anything like that, it's going to be large corporations and other assorted big money players. Fucking nazis. They are a big fucking pain in the ass.
  • "I never had to purchase a car, bike, or lighter from someone who had to have a special license to sell them."

    Wrong car dealers are licensed and regulated ever try to buy a car on a sunday?. So are a slew of other products like alcohol, tobbacco. Not to mention just about any service you buy from outfitters to doctors and lawyers are licenced.
    When I was talking about regulation I was talking about manufacturing more then sales. A cigarette lighter is subject to more regulation and oversight then guns.

    "Also, the government organizations that regulate cars have never seriously suggested that american citizens do not have the right to own them"

    This is just your typical gun nut paranioa. Nobody is suggesting that you don't have the right own a gun. Only that guns be subject to the same kind of regulation that every other commodity is. Yes guns should be registered and licensed just like cars, yes the sale of the should be monitored just like tobacco or alcohol or prescription drugs. Be reasonable here will you, are you concerned that the government knows what kind of a car you drive? how much money you make? how you spent your money?. All these non sequiter arguments about police officers children only makes you guys look like idiots to the average American. Are these the same policemen you are so afraid will knock your door down and confiscate your guns? If so you should be happy their guns will misfire while you are shooting them. As G. Gordon Liddy said aim for the head they are probably wearing bulletproof vests.

  • "However, there is no required license to sell tobacco products"

    Wrong!. First of all you need a license to run just about any business. I have a consulting company and I had to register and get a business license just to give advice to people. Then when I incorporated I had to register with the state. Every business needs to be licensed no matter what you are selling. For some businesses this is simply a matter of filling out a form other business involve taking tests and jumping through hoops. Amongst these are outfitters, guides, real estate dealers, car dealers, factories and yes gun dealers.

    "He said (according to radio talk show host Tom Gresham's report):"

    You know I just turn off my mind when somebody lists a radio talk show host as a source. I am going to take the position that this is inaccurate until I see the transcript. It's up to the Supreme court the interpret the constitution and I presume they will. I also persume that you don't think felons ought to be armed. Of course my resding of the second amendment says that only those in the militia can own guns. If you want a gun join the military.

    "Why does the government need to know this? I'm not a criminal, I'm a law abiding citizen."

    Just because the government knows something about you it does not make you a criminal. DO you file taxes? What kind of information have you given the government? Ever buy a fishing license? Did you register your car, motorcyle, boat? Did you claim medical bills? Face it your government knows a TON about you including where you went to school, what grades you got, every job you have ever had, every car you have ever owned, when where and how you sold or bought a thousand and one things. That's what the government does it collects information.
  • Well it's obvious we will not change each others minds. But here are a couple of thoughts anyway.

    The second amendment starts with "A well regulated militia". Even if you were to accept the 1903 law as being still valid today (how many other 1903 laws are still valid?) you can not escape the fact the the government gave itself the right to regulate the militia and therefore the peoples right to bear arms. As I have stated before I am not trying to deny anyone the right to own a gun just that they accept a reasonable degree of regulation. IMO this means just like any other lethal substance.

    As for the declaration of independence it is not officially a part of our government. It is most probably one of the most dangerous documents ever written and no government would ever make it a part of it's constitution. I find it Ironic that the founding fathers esposed almost unlimited freedom when they wrote their declaration of independence but backed way off when they got around to forming their own government. The constitution seems dim next to that document especially considering the fact that the bill of rights came later.
  • That all products and services I have ever recieved from companies large enough to afford this service have been made with excellent workmanship and have all been vastly superior to all other products in their category.

    Uh... unless of course the competing products were made by another company that uses this service. In that case, the products are both of superior form and function in their own ways.

    Who knows? Being "economically correct" may be as important as "politically correct".

    -Ben
  • This is the reason why people need to hold their nose and vote for Democrats. Republicans are so much in the pocket of large corporations that they try to elminate all methods of redress that individuals have.

    Since I'm a Republican, maybe I should sue you for slander. The Democrats running my state were eager to sell out the average citizen by passing UCITA into law. The corporations say "jump!", they say "how high?"

    Gross generalizations are usually inaccurate. There are many different varieties of Democrats and Republicans. I used to have a Republican congresswoman who voted with the moderate wing of the Democratic Party. If you think that a Democratic (or Republican) politician is going to protect you from the abuses of corporations, you need to lay off the weed. Many politicians are more interested in campaign contributions, bread and circuses, and good P.R. than they are in principles and freedom.

  • But its much easier to publish a policy saying you don't keep any log files more than 24 hours. Even if you don't bother deleting them except once a month or worse. But when that lawsuit comes your way, suddenly you come into compliance with the judge and show them the last 6 hours worth of logs only. "sorry judge, we automatically purge our logs ever few hours, and we have never kept a backup".

    I don't have a vat of molten metal lying around in case law enforcement shows up at my door. Maybe next budget cycle :-)

    the AC
  • Only if the suit has validity -- but that is simply to recompense the harmed people. See "accountability."

    In a suit where the plaintif has millions of dollars to spend and the defendant is living paycheck to paycheck, the plaintif will win without ever going to court. The reason is simple:

    The defendant MUST settle by taking the material down since he can't even afford unpaid leave from work to appear in court, much less hire an attourney. Validity has nothing to do with it.

  • Um, it's not a violation of copyright to disclose information covered under a non-disclosure agreement. It may very well be a violation of the terms of the contract, in which case you can be sued for breaking the contract. However, it's contract law, not copyright law, that covers NDAs.


    ...phil
  • At an interesting Toronto LUG meeting a little while back, they had two presentations, one with the Ontario cybercrime police force (two guys) and a Zero Knowledge guy. Interesting contrast, the watchers and the anonymizers. The Freedom concept was explained and the Zero Knowledge guys said that there would be a linux version at some point. And that they were thinking about open source except that the code wasn't ready for release yet.
  • Most like fire you or sue you if you don't work for them. Free speach is really more of an illusion then reality right now thanks to corporate domination of our government. Go ahead and say what you want just be prepared to go broke or end up in jail.
  • Would you have a problem with this service if it went around sleuthing down every word Mr. Gates said? Or some other corporate shark? Would it bother you at all if eWatch went to work on them? Or is this only an invasion if it's carried out on the meeker citizenry?

    Does tracking what's done and said in public by frauds, liars, and criminals differ all that much from the Honeypot project [enteract.com] mentioned right here on Slashdot earlier?

    Does libel have a right to stay up? Does terrorism? If a Microsoft toadie went around posting lies about Linux on web discussions, saying blatant, fraudulent untruths to people who don't know better (and wouldn't listen to you anyway), would it worry you if eWatch went to work on them as well?

    If you had a company and someone trashed it on the net, saying it slaughtered innocent bunnies in its research (when in fact the only thing slaughtered was a lot of Jolt and pizza by the coders in the basement), would you look to see what they said elsewhere?

    You know, so far as the article goes, eWatch isn't doing any spying or invasion of privacy -- it's just tallying up what people see fit to say in public, and sending that information on to people who might be interested. This is a lot like filtering which is a lot like "Open Journalism", right? And free speech works both ways, I guess; if you say something, then someone who disagrees with you has a right to say that too. Or is that not if the other someone is a corporate? Does the bill of rights not apply to them?

    These are all questions, you know, not statements. Answers will have to come from you.

  • by Uruk ( 4907 ) on Monday July 10, 2000 @09:06AM (#945706)
    I can't believe that things like this happen and still we're going to be hearing people in the future talk about how people who speak anonymously are being irresponsible or childish.

    This type of thing only reinforces in my mind the need to have anonymous speech available as a tool for citizens to use, since you may want to be able to express your opinion without worrying about gestapo style tactics from companies who find out that you don't like their product.

  • There's nothing new here; cyberknowlegable private investigators have been doing this sort of stuff for years. And frankly, the service they are providing (connecting "rogue" web sites and postings with real names) can be done on most sites in a matter of minutes or hours. On other sites, it requires a court order--and a court order tends to require more than "he said something bad about me."

    While I have no problems with hanging someone out to dry who was passing bogus stock tips in violation of SEC rules, I have a hard time seeing the value of going after a disgruntled ex-customer.

    Anyways, this sounds like a great service--for separating paranoid companies from $5K...
  • When you think about it, there's nothing wrong with this, in itself. Firstly, it's not illegal.... They aren't hacking your computer and installing tracking software.

    Perhaps what they actually do isn't illegal, but look at the article's [businessweek.com] quote from eWatch advertising:

    How does it work? Partly, eWatch says, through a little info-cleansing. "We can neutralize the information appearing online, identifying the perpetrators behind uncomplimentary postings and rogue Web sites," the company's online promo material says. Then, eWatch can "remove offending messages from where they appear in cyberspace."
    This looks very much like an attempt to convince PHBs that eWatch will hack the "rogue Web sites" and remove "uncomplimentary postings". If this quote is as represented, it is another unethical act at the very least, and perhaps illegal (either as a solicitation to perform a crime, or as a form of false advertising).
    /.
  • I would be, shall we say, less than happy to receive my very own personalized spin doctoring from some corporate PR department. Much preferred would be for corporations to do a little self-examination and find out what it is about themsleves that has customers (or employees) so steamed up. These corporations should bear in mind that the ones who actually go to the effort to post a nastygram on a web site or even go so far as to create a web site pointing out the corporations shortcomings are only the smallest minority of their unhappy customers. Word gets out that they're going after their unhappy customers and they'll have a PR problem that they will can't even imagine. And nailing a disgruntled employee after they post complaints about or blow the whistle on their employer will do, um, wonders for their recruitment effort; especially in a labor market tilted in the employees favor like it is now (and is likely to remain, at least for high tech workers, for the foreseeable future).

    I would consider it an evening well-spent putting together a cover letter explaining how I really don't want to receive personal attention from their PR department and to please just spend more time cleaning up your act/image/products, etc. etc., and a mechanism for me to easily forward that cover letter (with their email as an attachment) back to them. If anyone out their develops such procedure, let me know about it.
    --

  • If you pick a vague enough screenname, then it becomes orders of magnitude more difficult to search for it. Take mine, for example. Just how many references for "/" do you suppose google will come up with? Answer: it won't even try. Heck, I can't even efficiently search for a comment I made on a thread where I know I posted without first going to my userpage.
  • I'm more than a little confused why anyone would make a post to an online area of any type which contained any sort of negative comments about the company for which they work. seems a litte retarded to sit around and complain about your job when you can just go get another one.

    I really don't have any pity for anyone who gets narked out via this service; if youre dumb enough to diss your employer online instead of just quiiting, you're... wel,, pretty dumb.
  • A note about the freedom server from the ZKS FAQ [zeroknowledge.com]:

    When do you plan to port the Freedom Server software to Windows NT, OpenBSD, FreeBSD or other operating systems?

    All efforts are currently being spent towards the development of the server software for Linux. Once this has been completed, we will begin developing versions for other operating systems.
  • by Malcontent ( 40834 ) on Monday July 10, 2000 @09:51AM (#945728)
    Those goddamned unionists. Who do they think they are asking for better wages or better treatment. They should just do what they are told and be glad they have jobs in the first place. Fire them all! Let's institute slavery again! cheap prison labor for the good of the corporations! Screw the people they are only resources to be used!
  • well, sorta. True things that you can back up are a lot easier to defend against. I mean, they may not try to nail you for libel, but it may come up in another case - as with old email records and such. Best to keep things clean and true, rather than to risk anything :)
  • by hawk ( 1151 ) <hawk@eyry.org> on Monday July 10, 2000 @09:01AM (#945736) Journal
    Let's suppose that you're an employer involved in contract talks with the union. Such talks are *heavily* regulated, with all kinds of potential nasty behavior made illegal under federal law.

    One of these illegal acts, under appropriate circumstances, is a strike. Another is a "sick-in".

    Let's further suppose that during bitter talks, half of your employees call in sick on the same day. Given that other employers, even those with employees working alongsideyours at the airport, didn't have abnormal sick counts, you suspect that it's the union's doing. Are you being unreasonable in thinking this? [And if you are, why would the union do it???]

    You lose hundreds of millions of dollars by being essentially shut down for the day with no advance notice. For some reason, this makes you unhappy. It would *easily* be worth $5k for you to do a search for any evidence showing who organized this criminal act against you.

    This is roughly what happened in the airline case; it wasn't a matter of general snooping about in employee's affairs, but a matter of routine discovery involving other parties (the employees) to litigation.

    Basically, faced with a sickout, you know that there's some organization going on; it's a matter of finding it.

    hawk, esq., not giving legal advice.

  • Exactly. I probably wouldn't write negative information with regard to my employer because I wouldn't want that known. I can and do say negative things about other businesses, but I restrict my statements to the facts and how I've chosen to respond.
  • by Russ Nelson ( 33911 ) <slashdot@russnelson.com> on Monday July 10, 2000 @08:40AM (#945744) Homepage
    This just means that you shouldn't trust your ISP not to fink on you. If you want anonymity, go through an anonymizing service.
    -russ
  • If you are the type to be concerned about such things, you should go create a new /. account with a new handle, and some bogus email address (Go create one on hotmail with a psuedonym like Charles Babbage.)

    If your /. handle isn't linked to anything with your name on it, there's just no way to track you through it unless people use your real name in responses to your posts, or you do. Otherwise it's too much work to seperate the wheat from the chaff. Maybe one day, with quantum computing and faster-than-light communications... ha ha.

  • But if a court (a government entity) cooperates with a corporation in unjustly silencing an individual, it is in violation of the 1st Amendment.

  • As a major corperation, you are probably concerned about the spread of truthful information on the Internet about your company. We understand. Thats why we provide quick and efficent finding of anyone who dares to oppose your control. You may have lawyers, but they can't do anything if you can't find out who doesn't like you! And remeber: The Bill of Rights was only ment for people like you!


    ------

  • Unfortunately we have this gret device in this country for shirking any and all accountibility and personal responsibility. It's called a corporation. Simply by incorporating you get be immune from the consequences of all your actions and decisions. Cool huh?
  • by WillAffleck ( 42386 ) on Monday July 10, 2000 @08:42AM (#945756)
    As the article says, if a corporation used this aggressively, this could create a /. effect of negative publicity. It is free speech, and censorship just creates a stronger backlash.

    That said, since I own stocks in a number of corporations, how would one suggest wording a shareholder proposal to stop the corporation from using this in an extra-legal or aggressive manner?

    Ideas?

  • How is it ...another instance of our first admentment rights getting trashed for a company (or for that matter an individual) to want to know what's being said about it?


    ...phil
  • by reptilian ( 75755 ) on Monday July 10, 2000 @09:54AM (#945759)
    Obviously companies aren't concerned that the information is correct at all; they're more concerned that it's true. That said, there are many *many* companies which routinely spread lies and misinformation (they call it marketing). Certain chemical companies, for example, have multimillion dollar PR campaigns to convince the public their products are environmentally safe, while at the same time spending a comparable sum in lobbying efforts to get environmental protections weakened.

    All these companies are doing the same thing as the tobacco companies have been exposed as doing for years, yet no one flinches when McDonalds blatantly breaks fair animal treatment laws, or when Disney blatantly breaks labor laws. Why? Advertising, PR, marketing. Tobacco companies have been restricted in their means of advertisment for a long time, which means any PR moves by them are ineffective. Plus, they're the perfect scapegoat. The horrible things that tobacco companies have done are so horrible that no one wants to believe Disney is just as, if not more, ethically suspect. Disney, the one who makes all those cute cartoons and owns mickey mouse.

    Anyway, I'm really not going off-topic. It's not about punishing libel or anything like that, it's about censoring the truth, it's about union busting, it's about maintaining control over the captive public whose wrath it seems has no (monetary) limit given the sums now expected in anti-tobacco cases. This is *exactly* the thing oppressive governments do. What you don't know can't hurt you, they say. Well, it's more like what your enemies (consumers) don't know can't hurt the companies.

    eWatch may have their nice little mission statement about "Stopping the spread of lies" but whatever their mission, the companies they serve have their own agenda.

    And I wonder, who decides what's truth and what is lies? Why, the lawyer with the biggest salary, of course.

  • by tensionboy ( 115662 ) on Monday July 10, 2000 @08:43AM (#945763)
    it is VERY necessary to have a place online to air grievances with companies, and companies are always invited to respond.

    I have received letters from attorneys in the past for content from my site (don't ask, long story) and posting the emails word-for-word seemed to ensure that i never received anymore from them.

    hmmm, if anyone wanted to DoS ewatch's network, it wouldn't bother me at all.
  • Newest customer: The Secret Service of the United States of America. Job description: Keep track of sites that President Clinton visits and repremand him for visiting sites with...er... obscene content. --- Iodine
  • How much reading did you do before posting?

    1) "Among other things", i.e. not limited to.
    2) Did you even read the rest of my post? Both the article and my post talked about the example where NWA employee's lost jobs because of the the Investigation. I would say that counts as using the report to determine continued employment. Although, as noted NWA probally already had written consent, the employee may still have had rights to see the report, and contest points on the report before termination took place under FCRA.
  • by isaac ( 2852 ) on Monday July 10, 2000 @09:03AM (#945768)
    And exactly what is the purpose of this information? Are they going to put a contract out on your head? Are they going to start harassing you? Black list you with employers? Threatening you? Subscribe you to dirty magazines and order pizzas to your house?

    If you're an employee, you could be fired. Maybe you're an employee of a subsidiary or company in a "strategic partnership" with the object of your complaints.

    Example: Bob works at Hughes as, say, a satellite broadcast technician in their DBS division. He's had several unfavorable experiences with Chevrolet cars, and posts them on his personal website and in several newsgroups. Some sharp-eyed soul at General Motors, parent of Chevrolet and Hughes, sounds the Independent-Though Alarm and Bob's boss makes it clear to Bob that continued employment or advancement in his position at Hughes is contingent upon his silence on the matter of his distaste for things Chevrolet. To make things more interesting, say Bob's finances aren't too great and he's got three dependent kids, so quitting is not an option. What does Bob do?

    One need not be affiliated with a company to be silenced, either. The object of your criticism could go to your ISP with a C&D for libel and have your critical website pulled w/o so much as a fare-thee-well. Of course, you could take the company you're criticizing to court to prove your statements to be true, if you could afford the time and legal fees. Most people can't. And if your ISP is in cahoots with or owned by the person you're criticizing (*cough*AOL Time Warner*cough*AT&T*cough*@home*cough* *wheeze* *splutter*), you're already scrood.

    The more people turn to the internet for product information, the more producers are likely to attempt to coopt the information sources. They're not after you for vengeance, they just want you to shut up so you don't drive other customers away.

    -Isaac

  • by Kagato ( 116051 ) on Monday July 10, 2000 @09:05AM (#945770)
    IANAL, however, the langauge that is used to describe what the company does such as "will receive a dossier detailing all information gathered about the subject during the inquiry." could classify them as a CRA (Credit Reporting Agency). This means that information they put into their report could be subject to the Fair Credit Reporting Act. If this is the case then it brings many consumer protections.

    William Haynes, Divison of Credit Practices (FTC) wrote in an opinion on June 9, 1998 :

    'The first issue is whether your company is a "consumer reporting agency" (CRA) for purposes of
    the FCRA. Section 603(f) of the FCRA defines a CRA as any organization which, for monetary fees, "assembles or evaluates" credit information or other information on consumers for the purpose of regularly furnishing "consumer reports" to third parties using any means or facility of interstate commerce. A "consumer report" is, in turn, defined in Section 603(d)(1) as a report containing information bearing on an individual's credit standing or his or her "character, general reputation, personal characteristics, or mode of living" that is used or expected to be used for the purpose of serving as a factor in establishing the consumer's eligibility for, among other things, employment, insurance, or credit.'

    I've never seen a report from this company however, if they have to comply to to the FCRA then some points of interest:
    1) Section 609 dictates for 2 years you have to record who's asked for the report. And disclose to the consumer the entire file to the consumer, including who has requested reports.
    2) Section 607(b) requires a CRA to maintain "reasonable" procedures to assure maximum possible accuracy. Which means a report can't contain "Probally". Just the facts ma'am.
    3) If the company happens to be an Employer then section 604(b) applies, which means they need written consent to conduct the investigation.

    In the case of the Northwest Employee I'm sure they had a background check claus in the contract, however, if an employer terminated an employee because of the report and they did not have consent then there may be grounds for a lawsuit, and possible FTC fines.

    Section 607(b) requires you to maintain "reasonable" procedures to assure maximum possible accuracy.

    Tons of fun FTC stuff located at: http://www.ftc.gov/os/statutes/fcra/index.htm
  • by anticypher ( 48312 ) <anticypher.gmail@com> on Monday July 10, 2000 @09:17AM (#945772) Homepage
    Va/handover/slashdot would immediately comply with a court order. They are a publicly held company. To do otherwise would open them up to being held in contempt of court, or under the new DMCA laws, held equally responsible for any criminal or civil charges brought against the anonymous coward once identified.

    That is why I never post anything objectionable, even using an alias pointing to a throwaway mail service. All along the way, websites are tracking everything they can about me, IP address, machine name, OS type, browser type, cookies. As a network guru, it is childs play to trace people on the net when they piss me off.

    Truly anonymising TCP connections is very difficult, so I save that for the really important rants.

    I'd like to see /. post a much clearer policy on how they purge web logs every day or so, and never make backups of the web log directories. This would make lawyers think twice about trying to subpoena the info if it is clearly stated it is deleted at the end of every day. As it stands, they are certainly collecting all the info they can on users, even anonCowards, to sell to their marketing masters.

    the AC
  • by StevenMaurer ( 115071 ) on Monday July 10, 2000 @09:18AM (#945773) Homepage

    SLAPP is an acronym for Strategic Lawsuits Against Public Participation - essentially corporations misusing the legal system by filing frivolous lawsuits against individual critics who don't have the means to defend themselves.

    This is not so much an online issue - most SLAPPs come from land-use issues.

    Some states have anti-SLAPP laws on their books, which make it much more costly for libel plaintiffs who loose in court. Others don't.

    Insert U.S. political flamebait here:
    This is the reason why people need to hold their nose and vote for Democrats. Republicans are so much in the pocket of large corporations that they try to elminate all methods of redress that individuals have.

    Technological fixes (such as anonymity) can't address a legal issue, because the bad guys can use technology just as well as the good guys. You actually have to have the law on your side. That means using the political process, no matter how little respect you have for it.

  • But.. Umm.. Adobe *knew* that *nobody* who hadn't signed an NDA should have copies of their software, and the fact that someone reviewed something that they *could not have legally had, in any way* means their copyrights *were* violated.
  • by hidden ( 135234 ) on Monday July 10, 2000 @08:43AM (#945783)
    I just want to see some stupid ass notice stuff about his company on slashdot & pay that company to research Anonymous Coward.
  • by matman ( 71405 ) on Monday July 10, 2000 @08:44AM (#945785)
    it's any individual's/corporation's right to have access to the same information that any other member of the public has access to. If they wana spend 5000 dollars to know that I said something unfavorable about them, then it's their loss. It remains legal for me to say anything TRUE about another person or individual. Just keep negative comments about others clear, well supported, and legal. If you dont want a company to know what you think about them, dont write your opionions down in a public forum. If you do, you're asking for it.
  • by Seumas ( 6865 ) on Monday July 10, 2000 @08:44AM (#945786)
    And exactly what is the purpose of this information? Are they going to put a contract out on your head? Are they going to start harassing you? Black list you with employers? Threatening you? Subscribe you to dirty magazines and order pizzas to your house?

    Damn. $5,000, eh? Someday, I'll be able to afford free speech.
    ---
    seumas.com

  • Well, I couldn't get their website to show me a sample report. I kept getting "Transfer Interrupted!" instead of the report. However, the following section seems to say that there are other kinds of information, besides "credit info" that could cause such a report to be classified as a credit report.

    A "consumer report" is, in turn, defined in Section 603(d)(1) as a report containing information bearing on an individual's credit standing or his or her "character, general reputation, personal characteristics, or mode of living" that is used or expected to be used for the purpose of serving as a factor in establishing the consumer's eligibility for, among other things, employment, insurance, or credit.'

    Like I said, I haven't seen a report, but it looks like they may have a pretty broad interpretation of what is considered a credit report. This is probably a good thing since many factors go into considering your credit-worthiness other than your account balances and credit history.

  • Escaping jail is precisely the kind of thing I am talking about. You can make a decision which results in the deaths of hundreds of people or the devestation of a coastline and walk away from it without even an apology let alone murder charges. Personal responsibility is completely bypassed by the simple act of forming a corporation. Pretty damned cool dontcha think.

    Besides the shareholders can go screw themselves. If they were stupid enough to invest in a company that dealt in death, misery and disease they deserve to go broke. Especially if they were too stupid to sell their stocks when they smelled trouble coming. What kind of a amoral stupid idiot would still own tobacco or gun stock anyways. Better put your money in safer companies.
  • Um, pardon my French, but who the fsck died and made them all gods of the Internet or something? Can someone please define the concept of a "rogue" website? As opposed to what, a nice corporation-controlled e-commerce site? And what do they mean by saying that they can "remove offending messages" from the net? Geez. I think we all need another look at both Fling [sourceforge.net] and FreeNet [sourceforge.net]. This sucks. I'm almost upset.
  • Looks to me like a pretty wide-open statement. They probably included the phrase "among other things" as a CYA clause so that any other onerous or potentially damaging purposes for the reports could be covered by their definition. Whether the courts will play along with this or not is anybody's guess.

  • >DOS is *not* another form of free speech. A DOS is more like me taping your mouth shut.
    >
    If you were actually intelligent, you'd come up with a better argument than this.

    So let's try a counter-example: if you caught some guy raping a child to make a porn film, would you resort to violence to make him stop?

    Sometimes the ends justify the means. And if you can't refute *that* assertion, then do us all a favor & either shut up or don't breed.

    >Y'all need to pull your head out of your ass.

    Mote & beam, dude. Pot, kettle, black.

    Geoff
  • Almost, but if you look at how the FCRA defines the report you'll see it's more than just credit.

    A "consumer report" is, in turn, defined in Section 603(d)(1) as a report containing information bearing on an individual's credit standing or his or her "character, general reputation, personal characteristics, or mode of living"

    If you read other opinions on the FTC web page they are pretty strict about this. In one case a company hired truck drivers to check people out in the city hall while they drive their route. In this case they were pulling public records on the target person. The copies of the records were sent to the agency and combined into a report. The FTC opinion states that this company is a CRA and is subject FCRA.

  • by cvd6262 ( 180823 ) on Monday July 10, 2000 @08:44AM (#945795)
    The objective? "To stop the spread of incorrect information and to ensure that what has already spread is eliminated," eWatch states.

    Wrong! I'd venture a guess that eWatch cares not of the validity of the information, but just that trademarks are being used. One of the greatest successes of the www._______sucks.com was a woman who took on a pest control company. Everything she said was true, but they still went after her for trademark infringement.

    eWatch will simply automate the process of serving a DMCA order to the ISP of sites which do not agree with their customers.

  • As the proprietor of Downside [downside.com], which reports on dot-coms in trouble, I wonder if I'll be hearing from these people. So far, no complaints.
  • You know, imagine if we rotated a few words around, how our government would respond...

    People Fight Online Statements They Don't Agree With

    This is an interesting article at Slashdot about eFU, a website that specializes in tracking the comments of, and garnering personal information about folks with a beef with another person. The service isn't cheap, upwards of $0 per "screenname". This was apparently used against anti-Microsoft people three months ago. The Slashdot article seems to hint that eFU is used primarily to root out uncomplimentary messages on "rouge" web sites such as itself.

    Businesses are getting away with things these days no person could ever have...

  • Those with very pointy haired management can't always discuss something interernally, and sometimes those are the only jobs in the area. I've had friends that worked places that were poorly run, inefficient, and treated their employees like shit, but they needed to eat, and in a college town where you can find an underfed grad student to design a nuclear bomb for $8/hour, one's lucky to come up with any job at all.
    So as a result, he bitches because his boss is an autocrat with no actual wisdom to justify his position, only seniority. So what if he vents his frustrations... I think that companies that treat their workers like shit just because the swing of the pendulum is towards a buyer's market in labor at the moment are digging their own grave. Loyalty works both ways. If you abuse your employees because you know they are scared to talk, and they can't find a way out, you'd better damn well believe that when they do find a way out they'll take it, and when they found a way to speak their mind it's human nature. It's like the people who beat their dogs, no wonder they get bitten.
  • by killbill ( 10058 ) on Monday July 10, 2000 @09:27AM (#945810) Homepage
    hmmm, if anyone wanted to DoS ewatch's network, it wouldn't bother me at all.

    So to protect "Free Speach" you would not mind somebody shutting down a companies free speach?

    Isn't this kind of like saying "We will not tolerate any show by Dr. Laura regardless of content because she is intolerant?".

    A first ammendment that only protects the speech you agree with protects little.

    (IMHO of course).

  • They would simply reply "screw you". Well, actually they would word it more politely, but it would just that. Don't believe me? Just look at this story [slashdot.org]. And, never forget that it's somewhat hard to hand out your log files if your disk has just crashed...
  • by hawk ( 1151 ) <hawk@eyry.org> on Monday July 10, 2000 @08:45AM (#945816) Journal
    Yes, those horrid rouge sites. We've all seen the garden variety office catfight, and the comments about weight. What is little known is that it's not because women behave this way, but because of the evil makeup industry and its rouge sites.

    At the departmental level, a whispered "she gained 10 pounds" may be sufficient. At the executive level, it's different. One snide post about "her pasty complexion" sells plenty of rouge, but not before her career is rouged, err, ruined . . .

    Hell, these aren't even *my* opinions, let alone my employer's . . .
  • More good info.

  • In an opinion written to Cargill Corp (The US's largest private company):

    "Private investigators and records search firms that Cargill hires to report on court rec-ords are CRAs under the definition set forth in Section 603(f); individual researchers hired by such firms are not. See the enclosed staff opinion letter (LeBlanc, 6/9/98), where we discuss the status of such parties in detail."

    Source: http://www.ftc.gov/os/statutes/fcra/slyter.htm


  • Wooo, lets all be afraaaaaid of the holding company! Gimmie a break. If you dont like a company, you have a constitutionally protected right to say whatever the hell you want about that company, provided you dont cross the line into slander. You can get up on a soapbox, but you cant yell "Fire!" in a crowded theater.

    Anyone who tells you otherwise is either ignorant, or is lying to you.



    Bowie J. Poag

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