Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 



Forgot your password?
typodupeerror
×
Microsoft Books Media Businesses The Almighty Buck Book Reviews

Microsoft in the Mirror 265

Like any large enterprise, Microsoft is an aggregate, not a monolith. This is true not only of the company as a massive business entity made up of various committees, departments and divisions operating out of multiple campuses around the world, but also as a company in the original sense, a group of people working for a common purpose. Countless analysts have dissected Microsoft's corporate culture to figure out Microsoft's financial success. Karin Carter, an ex-Microsoftie herself, decided instead to write about how mid-level Microsoft employees view the place; there are programmers, middle managers, and handful of others here -- just 19 Microsoft employees (some, like Carter, former employees) with a range of academic and social backgrounds who ended up working for Gates and Ballmer's software company in "that drippy upper-left corner of the map." The result is Microsoft in the Mirror; read on for my review.
Microsoft in the Mirror
author Karin Carter
pages 246
publisher Pennington Books
rating 7
reviewer timothy
ISBN 097252990X
summary Revealing look at Microsoft from its employees, including war stories from the company's early days.

Microsoft in the Mirror is written for a general audience, though some of the stories it contains are probably going to draw grins or nods only from readers interested in software and programming.

The collection of employee portraits -- first person, no last names -- starts with Carter's account of being hired (as an admin), then promoted over the course of years at the company to Editorial Assistant and eventually into management. Carter joined Microsoft when the company had a few hundred employees and called itself MicroSoft. Working in multiple divisions and levels of employeedom gave her a chance to see more of Microsoft than many employees see of the companies that employ them. (The book continues with a chapter apiece for the others; Carter's account is actually split into two, bookending the 18.)

Mirror is a breezy, personal self-portrait -- maybe too breezy and personal for some tastes; just a few pages into her text, Carter has already been through one boyfriend (her initial draw to Seattle), and a 9-year marriage (maybe I should be surprised that she mentioned it at all), and several job titles. Given the company's growth rate in its early years, perhaps this compression is necessary, but I would have enjoyed finding out more about the early days in detail, a Microsoft equivalent to the way Steven Levy describes an important stretch of computer culture in Hackers.

Though Carter's is a complete and interesting Microsoft experience (complete with sudden, transient wealth), most of the best content in this book comes from the other employees she prompted to share their stories. They speak with their own voices, in a range of prose styles and breadths; they range from chatty to Garrison Keillor-style droll, and though many of the employees' responses overlap (for instance, nearly all of them talk about their Microsoft stock options, either because those options made them rich, or because the shares and options they mishandled still haunt them), each one adds to the picture of Microsoft -- the corporation -- as a complex and demanding employer, and Microsoft -- the workplace -- as one where dress is casual, coworkers are (mostly) respectful and friendly toward each other, and office pranks are mostly good natured and elaborate.

(A few of the programmers profiled had their offices remodeled by coworkers: Peter's floor was covered with sod, complete with instructions to water it by activating the room's sprinkler head with a helpfully supplied lighter, and Stewart arrived for his second day of work to find his office occupied -- completely -- by an inflated pink weather balloon.)

Carter (and her respondents) don't try to separate the personal from the corporate: at a company where perqs like windowed offices for programmers and well-stocked snack rooms for everyone are tradeoffs for long days and nothing-is-impossible project schedules, that would be impossible. This is refreshing at first, but after several chapters I found some of the stories mixing in my head.

The first chapter I read was written by Yoshi, an ambitious and confident former Adobe employee, who engineered his way into a job at Microsoft when he saw Microsoft's development of TrueType looming ominously on Adobe's future -- and cutting the value of his company stock in half. So he jumped ship.

"I figured that if I took a project at Adobe that was directly relevant to MS, I would have a good chance of landing a job. So I did that, and we subscribed to the Seattle Times Sunday edition to start scoping out places to live."

Unlike some of the profiled employees, Yoshi didn't leap to Microsoft to enjoy intellectual freedom to explore abstract problems, or because the management and dress code was looser than elsewhere. Those things may be nice, but Yoshi did it for the money, including 3,000 shares of MSFT, with no apologies. His story, and tough-guy cynical attitude, also made me think of the contractor fired over a blog posting. He sums up his attitude like this:

"So I am a software mercenary. The old style of work and pensions in extinct. You get compensated if you work hard but it is merely a long contract. I am loyal as long as I am paid for my time and effort. I am a hired gun. I believe there is no dishonor to this view. In fact, I think it is more realistic and closer to how MS thinks of its people."

By contrast, Stewart's stretch at Microsoft paints a far rosier picture of Microsoft's management as well as the company in general. Stewart started out as a summer intern, profiling the Xenix kernel ("hog heaven" for a college student), and programmed in a string of other jobs throughout Microsoft, including a mid-career stint on liason duty with IBM in Boca Raton, Florida. Clashing corporate cultures in the shared office space meant that "Microsoft employees racked up more security violations per day than an IBM employee would have in a year because we didn't follow the dress code and we didn't care about tailgating through the door." Microsoft is thought of today as the stodgy company in some quarters; 'twasn't always so, and the rest of Stewart's Boca Raton story makes this even clearer.

Stewart's Microsoft story is also one of the more challenging to Microsoft critics; he describes the Microsoft managers under whom he worked as supportive, hands-off and efficient, and Microsoft's coders as anything but sloppy or lazy. That "Microsoft doesn't care about security" is a casualism that many outside Microsoft have come to accept because of the confluence of Windows security flaws, simple repetition of the allegation, and (as I see it) envy. According to Stewart,

"One of the thing I liked at Microsoft was that most of the programmers there, in addition to being very bright, cared about writing quality, robust code. ... People cared about their code being as bug free as possible and were willing to sacrifice their weekends and social lives in order to write the best code they could. It was an attitude I saw throughout my twelve and a half years at Microsoft."

It's not surprising that people within the organization see Microsoft so differently; after all, the employees profiled come from different backgrounds and worked at different jobs within the company. More interesting to me is that in so many ways they agree with each other. Nearly all of them maintain that Microsoft is or was a rewarding place to work, and nearly all of them caution against something that may make recent CS graduates wince -- letting too much money go to your head. People who retired, or could have retired, in their mid-30s, really do have to ponder the problems that come with having too much money. (Mainly, that it can change your relationships to other people in unpleasant ways.)

The other employees profiled include Gerhardt (who arrived in Seattle on one week's notice from Germany, straight out of graduate school) and Ian, University of Waterloo graduate who was pushed to Microsoft in part by a Canadian recession. Work weeks of 120 hours, and sometimes only 80 (he "thought he was on vacation" when that happened) eventually led to chronic fatigue and insurance problems for Ian. In those days, he says, "Microsoft was still small enough that that once you were in, you were really in." Microsoft short circuited his insurance policy's depletion by giving him a job that he could do even while weakened, so he could remain covered by the company health plan while he recovered -- in other words, the sort of thing that a Big Faceless Corporation might not be expected to do.

Anne's is one of the shorter chapters, written with seeming restraint (and relief to be an ex-Microsoft employee) as she describes a work environment with mostly good relations between immediate coworkers and a fair amount of job satisfaction, but acrimony and bitterness between groups doing similar tasks, and "silly politics" surrounding the company's constant reorganizations that led to unnecessary stress.

Reading lightly, it's easy to get the impression that Microsoft hires only smart, competent people. Less-than-stellar managers and co-workers are mentioned in here, but mostly they're summed up with short, dismissive descriptions. I wonder whether this is more out of a good-natured desire to accentuate the positive or an illustration of our litigious society and fear of professional retribution. I would have enjoyed reading much more about what made them so awful, not out of shadenfreude, but out of simple curiosity, and to know how the vaunted Microsoft management machine dealt with them in the long term.

A three-part appendix rounds out the book. There's a short glossary of terms reflecting the book's general audience, defining abbreviations like DEC, HR and IT. A few Microsoft-specific ones are on the list too; can you guess what "calling in rich" means? A three-page timeline traces Microsoft's history from 1975 nearly up to the present day; since this book isn't about the details of Microsoft's history or its interaction with the U.S. federal court system, it's no crime that this timeline ends in 2002 and glosses over legal clashes. I'm most grateful for Carter's third appendix, which is a list of the prompts she sent to elicit the employee responses this book contains.

Since the computer industry in young (in all respects, but in particular the business of selling packaged, ready-to-run software), it's also changing rapidly. That means that even though the stories in Mirror reflect the recent past, they show how fast companies' relative fortunes shift and how quickly reputations change. A book like this -- mostly sympathetic to Microsoft, written by insiders -- doesn't pretend to be objective or to present a complete picture of the company, but it makes thought-provoking background reading if the word "Microsoft" makes you see red.


You can purchase Microsoft in the Mirror from bn.com. Slashdot welcomes readers' book reviews -- to see your own review here, read the book review guidelines, then visit the submission page.

This discussion has been archived. No new comments can be posted.

Microsoft in the Mirror

Comments Filter:
  • Par for the course (Score:5, Insightful)

    by Space cowboy ( 13680 ) on Tuesday November 11, 2003 @02:47PM (#7446419) Journal
    Despite Microsoft's vaunted hiring interviews and techniques, it sounds like they have exactly the same problems managing people and peer-groups as every other large company.

    Perhaps geeks ain't so different after all :-)

    Simon
    • by Anonymous Coward on Tuesday November 11, 2003 @02:56PM (#7446503)
      It's just one more reason I'm becoming completely unmotivated to work in corporate I.T.

      I've been an "I.T. guy" ever since my first job, and frankly, I banked on "PCs and DOS/Windows solutions" as the stuff one needed to keep up with to retain a decent job.

      Somewhere along the way (I think roughly around the time Microsoft started pushing Active Directory integrated with Exchange 2000, but that's far from the ONLY factor), I started becoming disillusioned with the whole thing. I had always tinkered with Linux as a curiousity and fun "alternative OS" to use at home - but couldn't spark any interest in it where I worked.

      I decided to "rock the boat" a little bit, building Linux-based thin clients PCs out of old, depreciated systems being taken out of service, and asking employees to try using them on a "trial" basis. I had few complaints, and got most of the ones I did have ironed out in short order. (Mostly, people whining about needing support for their scroll wheel mice, stuff like that.)

      I think it threatened my co-workers though, who were die-hard "MS only!" people. My boss was "on the fence" about the whole project, basically not wanting to stop me from experimenting - yet uneasy about it disrupting his little "happy family" of I.T. employees.

      Next thing I knew, I was let go. By this time, the job market was quickly drying up, and I spent a long time collecting unemployment checks, and trying to find another, similar job to no avail.

      I finally found work with Apple Mac systems. Wow, what a difference! Problem is, it's a small mom and pop place that's hanging on by a shoestring. My hours got cut back to part-time recently, because he couldn't make ends meet otherwise. It's really disappointing more folks haven't yet discovered the things Apple has done/is doing with OS X.

      But anyway, here in the present, I see the I.T. job market SLOWLY starting to open back up, but when I read the job descriptions, my stomach churns. I don't even want to apply for most of them! It just seems like signing up to administer hundreds (or thosands?) of users on Exchange email while helping develop roll-outs of the latest MS technologies is like signing one's death warrant.

      This DRM garbage is just another nail in the coffin, the way I see it. I can just imagine the fun it'll be explaining to the higher-ups why everyone's locked out of hundreds of important documents because Joe Schmoe encrypted them and then got laid off/fired/took a vacation/whatever. It's already insane enough trying to keep up with all these security fixes (and fixes for broken fixes!), stop the floods of email from woms/virii, and all the other MS headaches.

      Obviously, there are still plenty of I.T. folks out there happy and willing to take on these jobs, risks and all. But maybe all my experience has made me too jaded? I'm about to throw in the towel. I don't have nearly enough "real world experience" using the OS's I see as superior solutions (Solaris, Linux, BSD, etc.) to get a decent paying job supporting/administering them. I spent too much time in the MS camp for that. I think I can handle the Mac OS X support quite well, but nobody's hiring for that. MS's current offerings give me the creeps....

      • I got out of the Windows world roughly the same time you did. I've been involved in IT just the same as you since high school. All my jobs, school, work has revolved around that, except that I've always been working for myself rather than in any corporate environment.

        It sounds like you just need some confidence. You won't learn Linux without needing to use it and putting it to use. If you think Linux (or Solaris or BSD or whatever you consider a worthy OS) is what you need to know to get a job, then us
      • by Stinking Pig ( 45860 ) on Tuesday November 11, 2003 @04:42PM (#7447598) Homepage
        I hear similar stories from most of my MS-admin'ing friends. I felt the same way until I slogged up the learning curve into Linux.

        IMHO, Linux is not about better code at all, it's about personal sustainability. Sometimes the code is better, sometimes it's worse, but the OSS / Unix way of doing things emphasizes people doing things rather than people buying products. When my job is to fix problems using judgement, skills, and as little cash as possible, I'm going to be happier than if my job is to buy and integrate black box products.

  • Needed. (Score:5, Insightful)

    by ActionPlant ( 721843 ) on Tuesday November 11, 2003 @02:50PM (#7446442) Homepage
    This book seems to let us see a side of the company I've often wondered about but rarely seen. Amid all the hype, lawsuits, and more, I've often wondered who the guys in the cubes are; what are they like, what do they think of their employer, how do they live.

    This looks to provide a great picture of the people who make the corporate giant run. I'm not entirely anti-MS...they DO have some friendly, intelligent people working for them.

    It's nice to see this side of things. Great looking book, good review.

    Damon,
    • Re:Needed. (Score:3, Informative)

      by 6 ( 22657 )
      > I've often wondered who the guys in the cubes are

      Actually we don't have cubes at Microsoft, just offices. Oh and some of us aren't guys either ;)

    • And, wow, big surprise, they're just like us. Just like in any other company.

      Kinda reminds me of a quote from some movie I don't recall the title of... 'there's no good guys chasing bad guys... it's just a bunch of... guys!'
  • by Tsali ( 594389 ) on Tuesday November 11, 2003 @02:51PM (#7446448)
    ... Michael Bolton's take on the company in Appendix C.

    It's stapled on.
  • Calling in rich (Score:5, Interesting)

    by prostoalex ( 308614 ) on Tuesday November 11, 2003 @02:57PM (#7446517) Homepage Journal
    I keep a collection of Microsoft Jargon [moskalyuk.com], the MSFT equivalent of the Jargon File. Many words and phrases are so commonday right now, that it's hard to consider it jargon anymore. Many terms are adopted at other corps as well, like BizDev and config.

    Among my favorites are Buzzowrd Bingo and FYIV.
    • Btw, "stake in the ground" comes from an old horse shoe throwing game. You placed the stake and then threw horse shoes or rings over the stake. The stake was then moved further away. Where you placed your "stake", was the defined objective. Buzzword bingo came from a number of places, around the time that management consultants and MBAs started to obsess people.
  • Hmmm (Score:5, Interesting)

    by Cyno01 ( 573917 ) <Cyno01@hotmail.com> on Tuesday November 11, 2003 @03:01PM (#7446552) Homepage
    Is it just me or does this sound like a nonfiction version of the first couple of chapters of Microserfs? That was a great book(along with all of copelands), i may have to check this out.
  • by ConceptJunkie ( 24823 ) on Tuesday November 11, 2003 @03:04PM (#7446581) Homepage Journal
    So, based on the review the employees of Microsoft seemed to be of the opinion that Microsoft was good at a local leve but not good at a global level.

    This is consistent with my long experience with Micrsoft development... some piece of Microsoft's software and tools are really good, others are bad, but never is there any kind of overarching consistency and philosophy. Even parts of Win32 itself aren't consistent with other parts... everything seems to be developed in a fairly isolated environment and crammed together at a higher level into a final product.

    My own experience with an ex-Microsoft employee was very telling. I worked with him only briefly, and he was a really sharp guy who had worked on the NT kernel and SQL Server for several years. He had good ideas and a penchant for simplicity that seemed very un-Microsoft-like.

    Interestingly, I learned some really interesting things about the Microsoft environment. The first was when I asked why "Internet Connection Sharing" and "RAS" were so buggy and bad. His reply was that the good people were all working on NAT for the server OS's. We repeated this conversation on several topics.

    The other thing that was very telling was that MS does not use Source Safe in-house. No wonder... it's awful. Apparently thay have an in-house source control/configuration management solution which works much better... and yet they sell Source Safe.

    From what I can tell as an outsider, the real genius of Microsoft is at these lower levels (and places like Microsoft Research) and that genius gets diluted or corrupted at a higher level of trying to integrate all the pieces of the world's largest software monopoly ^h^h^h^h^h^h^h^h company.

    This sounds like an interesting book.

    • Yeah, nobody uses Source Safe at MS, not even the Source Safe team. Source Safe isn't designed to handle hundreds of thousands of file, with hundreds of developers checking in all over the tree.

      When I started, the source code control system I saw was SLM a.k.a. slime, the source library manager. It sucked hugely, doing stuff like locking whole directories for updating one file, leaving hidden files around, basing configuration info on the label you gave a local volume, etc.

      AFter Win2000, they switched t
      • Source Depot isn't available to the general public though, correct?

        Source Safe's real failure, in my experience, was that if you ever renamed or moved a file it would often completely lose the history for that file, often to the point of giving you garbage errors when you tried to get old versions.

        • Never saw that error... rename never caused us issues in VSS. Moving files is done via share / delete, which retains the history.

          The problem with VSS is:

          - Doesn't work well over a WAN, have to purchase a 3rd party product like SourceOffSite. (Which, while pretty darn good, isn't keystroke compatible with VSS... which is annoying).

          - Storage system is horrid... hundreds of thousands of little files, with little to no anti-corruption measures (such as storing CRCs of the revision or cross-linking thing
    • Even parts of Win32 itself aren't consistent with other parts... everything seems to be developed in a fairly isolated environment and crammed together at a higher level into a final product.

      Which dosn't stop the MS marketing department from going on and on about "integration" though...
  • "One of the thing I liked at Microsoft was that most of the programmers there, in addition to being very bright, cared about writing quality, robust code. ... People cared about their code being as bug free as possible and were willing to sacrifice their weekends and social lives in order to write the best code they could. It was an attitude I saw throughout my twelve and a half years at Microsoft."

    Which raises the big, big questions: Why is it that they are writing all this great, quality, robust code, but releasing/selling all these crappy, bloated, consistently insecure products? Are they hiring good programmers and keeping them working on stuff they'll never release just to keep them off the market?

  • by DunbarTheInept ( 764 ) on Tuesday November 11, 2003 @03:06PM (#7446603) Homepage

    Microsoft's coders as anything but sloppy or lazy. That "Microsoft doesn't care about security" is a casualism that many outside Microsoft have come to accept because of the confluence of Windows security flaws, simple repetition of the allegation, and (as I see it) envy.

    If you think the allegations of bad security of Microsoft are all about sloppy coding, then you haven't been paying attention. You can have the best checking for coding flaws, check the bounds of all input buffers and all that, and still have horrible security. The bad security of Microsoft products comes from decisions that are out of the coders' hands. The basic design decisions are where the flaws start - like choosing to make the running of attachments the default setting in an e-mail client - which is mainly a problem because the macro languages of content viewers like Word and Excel allow people to do things a macro language for an office tool should never be able to do - like open and write files to the disk in a manner outside the document's normal File/Save method. The decision not to sandbox the office tool macros is not a coder's fault. It's a very high level design decision, and one that's fed by marketting - it makes the tool more powerful at the expense of security.

    The ugly truth about computer security is that it's a pain in the ass. It gets in the way of making programs be easy and intuitive. Microsoft consistently chooses to place the glitter and showoff factor at a higher priority than security. If something is insecure, but it makes the system seem nifty, they'll put it in.

    • by fermion ( 181285 ) on Tuesday November 11, 2003 @03:20PM (#7446731) Homepage Journal
      but many problems do occur because of bad management of the programmers. Multiple routines to do the same basic functionality lead to more code that must be validated and increase possibilities for buffer overflows.

      For instance it is often helpful to have one place and only one place where credentials are verified. Likewise, there needs to be one place and only one place where external data is verfied or data is truncated to fit in a buffer. We have seen some evidence that MS still has basic functionlity spread over a much too large area. These issues have nothing to do with external user experience.

      • For instance it is often helpful to have one place and only one place where credentials are verified. Likewise, there needs to be one place and only one place where external data is verfied or data is truncated to fit in a buffer. We have seen some evidence that MS still has basic functionlity spread over a much too large area. These issues have nothing to do with external user experience.

        This does make it much harder for some third party to easily replace some section of Windows though.
      • But "sloppy coding" can == "bad security". The consistent appearence time and time again of buffer overflow expliot is constant with bad, bad programming practices that were mentioned in 1970 for Christ sakes.

        "On Our Inability To Make Much", indeed!

        Does anyone know what I am talking about? Any ever HEARD of the book called "Structured Programming"??????
    • You're overestimating the involvement of software development management in software design.

      They get a software architect (a mid-level techie) to write a software spec, and if it weighs enough and they're burning cash, they approve it.

      There's no way to do exhaustive security testing on a word doc with eight dozen TBDs in it.

      You're right if you think management was too busy shilling for options to prioritize security considerations in the minds of the architects, but you're wrong if you think they were pr
    • The basic design decisions are where the flaws start - like choosing to make the running of attachments the default setting in an e-mail client [...]

      Which version of Outlook - *by default design* - runs attachments without user intervention ? All the ones I've used have _at least_ popped up a dialog to confirm the action (with the text inside it getting more and more alarming over the years).

      I'm aware some of the earlier versions had *coding bugs* that could be exploited to launch attachments without use

      • You misunderstand me. Yes, there's a popup that asks if you want to view the attachment in another program. But that popup doesn't know the difference between "view this Word document" and "run this macro inside this Word document". The 'without user intervention' refers to the fact that the user cannot tell if the attachment is really a "passive" one or not - he doesn't know if he's "viewing" or "running" it.
        • Yes, there's a popup that asks if you want to view the attachment in another program. But that popup doesn't know the difference between "view this Word document" and "run this macro inside this Word document". The 'without user intervention' refers to the fact that the user cannot tell if the attachment is really a "passive" one or not - he doesn't know if he's "viewing" or "running" it.

          This is part of a more general issue of bluring the distinction between "code" and "data". There is also the problem th
        • Exactly. The design error is that Outlook doesn't contain its own viewer code to render data (i.e. a safe operation) it simply tells the OS to "open" the file, so the user uses the same operation to view a photo as to execute an application. Adding to the danger, Outlook by default hides file extensions, so users have to know how to recognize which icons are "safe" to open and which are not. For example, it's "safe" to open a text file, and "dangerous" to open a screen saver file, but they act and look quit
    • The ugly truth about computer security is that it's a pain in the ass. It gets in the way of making programs be easy and intuitive. Microsoft consistently chooses to place the glitter and showoff factor at a higher priority than security.

      Thing is that "bells and whistles" don't really do much to aid ease of use anyway.
      Even to the point of there being Windows "features" which are almost exclusivly used by malware.
  • by beacher ( 82033 ) on Tuesday November 11, 2003 @03:08PM (#7446626) Homepage
    I could have sworn Microsoft was a monolith... It said "All These Architectures Are Yours, Except x86. Attempt No Landing There."
    -B
  • by A nonymous Coward ( 7548 ) * on Tuesday November 11, 2003 @03:14PM (#7446673)
    I have worked with people who thought 80 hours a week made them better programmers, but from my perspective, they were so worn out that they got less done. Managers saw the long hours and were impressed by their dedication and loyalty, but all I saw was people spending hours on trivial problems because their brains were so fogged they were incapable of the five minutes of thought that would have pointed out a better solution.

    I have no doubt all these Microsoft people thought they were hotshots, and thought all their coworkers were hotshots, but they define hotshot by long hours, and that only impresses clueless managers and other long hour hotshots.

    When the only tool you have is a hammer, every problem looks like nails. Screwdrivers -- who needs 'em?

    When the only capability you have is long hours of coding, every problem looks like a long slog of coding. Thinking and designing -- who needs it?
  • by Sloppy ( 14984 ) * on Tuesday November 11, 2003 @03:22PM (#7446738) Homepage Journal
    Countless analysts have dissected Microsoft's corporate culture to figure out Microsoft's financial success.
    It only takes one analyst to hear about preloads and see the network effects that result from it. After that, there's hardly any mystery. Wake me up on the day that Microsoft ever has to contend with something called a "market."
  • That Microsoft is staffed by excellent developers and generally run by excellent managers is evident from books like Code Complete, which has some fun stories about the development of Excel.

    The fact is that this does not appear to be enough to make really good software.

    Microsoft's software has certain specific issues. First, it is too monolithic: it consists of large vertical packages. There are horizontal layers - like Win32 and .Net - but they are not abstract enough to build sophisticated applications on without large amounts of reinvention. This was explained to me by a project manager at a large bank in Brussels who had seen 150m Euro spent trying to build a web application using MS technology (MSQ, MTS, COM+, etc.)

    The second problem is that Microsoft make their software too complex. Complexity is fun for technicians and programmers and marketing people, but it's a serious handicap in real life: what succeeds is simplicity, but the kind of simplicity that comes from honest and determined removal of functionality. A good example: I plug a USB mouse into my Win2k system, and see 5 dialog boxes appear before it works. Indeed, I even get to confirm the download of a digitally signed driver. On another system (Linux), I plug it in, the mouse cursor appears, and it works.

    Large, over complex pieces of software is a serious problem. Intelligence and hard work are effectively wasted, because they are spent managing the complexity that results, instead of creating real value (namely good abstracted horizontal layers and excellent designs).

    The reason for these two issues comes, I believe, from the fact that the company is too large and wealthy, ironically. It can afford to throw unlimited numbers of the best developers at problems. It can afford to feel the pain of writing millions of lines of code when a hundred thousand would be possible.

    The best software comes from small, starving teams, who have to scrape the last bit of ingenuity from their brains to turn that million-line problem into a 10k problem.

    Software is my business, and this is my opinion based on 20 years of writing the damn stuff. Just my 2c.

    Ps. "Code Complete" was the best book on programming ever written. It almost made me send my CV to Microsoft.
    • "A good example: I plug a USB mouse into my Win2k system, and see 5 dialog boxes appear before it works. Indeed, I even get to confirm the download of a digitally signed driver. On another system (Linux), I plug it in, the mouse cursor appears, and it works."

      How about this example: I plug my USB Wingman Rumblepad into my WinXP box, and it works. I plug in my EasyDisk 64MB USB KeyDrive and it works. I plug in my USB cordless Logitech optical mouse and it works. I plug in my HP 842C Deskjet printer and i

      • Ah, but with windows 2000 I can plug in an ATA Maxtor HDD, it works, replace with Seagate HDD it works, replace with WD HDD, it works (I use HDD trays and stuff).

        Try that and similar stuff with WinXP and you may risk having to go through "Product Activation".

        I'd rather click 5 dialog boxes than risk having to call a call centre.

        I'd avoid an O/S that refuses to work just because it thinks it is not supposed to. I can understand an O/S that doesn't work because something went wrong and it can't. The two ca
  • Thank you Timothy for a very nice review, which gives a really good feel for what the book contains. (Maybe it should be held as an example to future reviewers?)

  • Case (Score:3, Funny)

    by Frank of Earth ( 126705 ) <frank AT fperkins DOT com> on Tuesday November 11, 2003 @03:35PM (#7446859) Homepage Journal
    "Carter joined Microsoft when the company had a few hundred employees and called itself MicroSoft"

    Probably the only thing belonging to MS that was ever case sensistive.

  • Sounds nice. (Score:3, Insightful)

    by Geek of Tech ( 678002 ) on Tuesday November 11, 2003 @03:37PM (#7446880) Homepage Journal
    I'm usually not pro-Microsoft. In fact, normally, I'm biased against them. But, it's good to occasionally be reminded of the way things are up there. Kinda brings me back to an almost neutral point. Sometimes I just get the wrong picture in my mind. It's nice to have that picture changed.

  • Deliver 60%, make up for the remaining 40% with marketing, doublespeak, and lies.

  • Like any large enterprise, Microsoft is an aggregate, not a monolith.

    Actually, they are an aggregate of monoliths. Jupiter is doomed.

    Yeah, offtopic, but I'm tired today, and it's just friggin' Microsoft, for Cliff's sake.

  • by Saint Stephen ( 19450 ) on Tuesday November 11, 2003 @03:44PM (#7446970) Homepage Journal
    1. It ain't "Office Space": people really do address issues properly, at the level of the issue, no fakey-fake bullshit.

    2. There's a real "Rosemary's Baby" thing going on: everybody sorta knows they company is increasing the quantity of Evil in the world. We just liked it. I think a lot of companies are like that, but the difference is Microsoft is highly successful at it.

    3. It is better to have shitloads of money than almost anything else. Loads of stuff is de rigeur. You cannot underestimate the effect this has on your daily psychology - everyone has an Amex with no limit, unlimited cell minutes, lots of travel.

    4. The evil that is produced does not occur at the individual level, somehow, it's just a product of everybody or somebody I didn't meet. I saw Whistler become XP and Server 2003, and I saw NGWS become .NET. At no point did anyone ever say: "hey, our plan is to fuck everybody else up and line our own pockets." (Well, I heard a mid-level manager and Gates say once that the explicit goal is for people to *ONLY* think of Microsoft when they think of XML). People sincerely try to produce good but the end result is always the same: same old evil shit.

    To sum up: "Evil" is another word for "money". And it's better to have money than not to have money. And it's more fun to be evil than to be a saint. But the final check is a bitch :-)
  • Salon Article (Score:3, Informative)

    by Target Drone ( 546651 ) on Tuesday November 11, 2003 @03:55PM (#7447070)
    Salon also has an article [salon.com] from 1997 written by a former Microsoft contractor. My favorite line from the article is

    Introduced to a full-timer with relative power whose star would crash and rise again before I left, I stuck my hand out to shake his. He ignored it, gave me a sideways glance and said, "Do I need to know you?" I laughed nervously and returned to my den.
  • 120 hr weeks? (Score:3, Insightful)

    by butane_bob2003 ( 632007 ) on Tuesday November 11, 2003 @04:10PM (#7447225) Homepage
    I would need a lot more than stock options and a relaxed atmosphere to work 80-120 hours a week. Thats seriously bad for your health. I could do that for a few months, if I was going to make a few hundred thousand in the end. I'd have to live in the office, so it had better have a health club with swimming pools and all the works, good food (not well stock snacks, I'm talking about a real kitchen with chefs and stuff) and I would definately take lots of breaks to visit the 'entertainment complex'. I work around 40 hours now, I'm getting burned out on that.
  • Mirror? (Score:2, Funny)

    by panxerox ( 575545 ) *
    I thought that things like microsoft don't have a reflection ?
  • always a mixed bag (Score:5, Interesting)

    by sunswallower ( 666304 ) on Tuesday November 11, 2003 @04:17PM (#7447298)
    I had an internship at the Redmond campus in the mid 90's. The perks are good, the pay was good, the food was cheap and pretty good, the free arcade games were great, the facilities of course were great. I even loved the weather. But the Bill-devotion was really spooky. People talked about 'when Bill first came into my life', kinda like he was J.C. And these were program managers who had only met him briefly. The other thing that bugged me: calendar devotion. It was clear that we were to ship ON TIME, this meant agressively dropping any and all features that got in the way. Even pretty key features could be dropped. "Shipping on time, shipping often" was the way to get more people to "throw their wallets at us". The quality of the software not central. I think this really makes a lot of business sense. But what I learned is, this perpective takes some of the joy out of creating software.
    • It was clear that we were to ship ON TIME, this meant agressively dropping any and all features that got in the way. Even pretty key features could be dropped. "Shipping on time, shipping often" was the way to get more people to "throw their wallets at us". The quality of the software not central. I think this really makes a lot of business sense. But what I learned is, this perpective takes some of the joy out of creating software.

      Deadlines are the only way anything ever gets finished.

      Aim for the stars,
  • On campus atmosphere (Score:3, Informative)

    by Zamfir ( 585994 ) on Tuesday November 11, 2003 @04:18PM (#7447313)
    i had the pleasure of spending a week on the main redmond campus this year. some of the more publicized elements of the culture were evident from the start: refreshments, flip flops, ping pong, late hours.... the people i met (dozens of mid-managers and developers) had an obvioulsy honest passion for what they were working on. development, not sales people, would routeintly take an hour out of their day to expound of the virtues of release X, or ask about the problems my company was facing and what we would like to see change in product X. /.ers like to generalize MS to windows, office and their monopoly as if that makes everything easy. MS has many, many products that have to compete directly with competitors. the people building these products are behind them with an almost fanatic, cult like zeal. would kill for that kind of allegience.
  • Apparently timothy hasn't visited the upper left corner of the map in the past 6 months.
  • by dcmeserve ( 615081 ) on Tuesday November 11, 2003 @04:52PM (#7447725) Homepage Journal
    ...By contrast, Stewart's stretch at Microsoft paints a far rosier picture...

    ... a mid-career stint on liason duty with IBM in Boca Raton, Florida. Clashing corporate cultures in the shared office space meant that "Microsoft employees racked up more security violations per day than an IBM employee would have in a year because we didn't follow the dress code [etc] ...

    I might know who this is. I did an internship at MS in '93, and remember a guy who told this story (among quite a few others; he was quite a character). "Stewart" does sound familiar...

    Anwyays, this was on the Excel team. And that could explain this other part:

    Stewart's Microsoft story is also one of the more challenging to Microsoft critics; he describes the Microsoft managers under whom he worked as supportive, hands-off and efficient, and Microsoft's coders as anything but sloppy or lazy. ...

    "One of the thing I liked at Microsoft was that most of the programmers there, in addition to being very bright, cared about writing quality, robust code. ...
    From what I remember, at that time Excel and Word were pretty much the "elite" teams within MS. The design teams were extremely well respected and I think could get whatever they wanted in terms of resources they thought they needed to get their jobs done. For example, they were still using a Borland software development platform to develop Excel, at a time when Borland was a bitter enemy to MS overall.

    So Stewart's description may well be accurate for his experience, but it may not be the typical or even average case.

    And of course, since then, I have to wonder if the quality has been maintained. Sure, the actual programmers really gave a damn about quality, and poured their heart and soul into the product, but they still lived a the mercy of -- what were they called -- the "program directors"? These were non-programmers whose job was to hand papers to the developers telling them what features to implement. Doesn't sound like the best long-term prospect for quality, does it? Furthermore, at the time I was there, they were just finishing up the OLE integration -- which my mentor on the Excel team described as "the worst thing that ever happend to Excel"...

  • "dissected Microsoft's corporate culture to figure out Microsoft's financial success."

    This is Ground Control to Major Clue.

  • by Anonymous Coward
    Reading lightly, it's easy to get the impression that Microsoft hires only smart, competent people. Less-than-stellar managers and co-workers are mentioned in here, but mostly they're summed up with short, dismissive descriptions. I wonder whether this is more out of a good-natured desire to accentuate the positive or an illustration of our litigious society and fear of professional retribution. I would have enjoyed reading much more about what made them so awful, not out of shadenfreude, but out of simple
  • Wow! I knew the Gerhardt mentioned in the review when I contracted at MS for MSN 1.0! He seemed a cool guy, though his health problems at the time kept him away more than he was there.

    Small world... Perhaps I do have to read the book?
  • observe [yahoo.com] how microsoft's stock has significantly diverged from the nasdaq index
    since they reported their last quarter results

UNIX was not designed to stop you from doing stupid things, because that would also stop you from doing clever things. -- Doug Gwyn

Working...