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Media Music

Real Launches New Player, Music Store 632

kforeman writes "You may have heard Real's many announcements today, including the release of RealPlayer 10 with vastly improved codecs, as well as our new Music Store. As a result of the player engine being developed in the Helix community, we're able to offer the benefits of the new RealAudio and RealVideo in in the Helix Player for Linux. We read Slashdot here at Real, especially when the subject of our company or technology comes up, so we know some of you may not have liked recent versions of our player. This release represents a much friendlier direction for us; more options that were 'opt-out' are now 'opt-in'. In developing RealVideo 10, our codec team has been working closely with the Doom9 community, and has been posting updates to that forum (look for references to RV9-EHQ). The tests that have been performed by that community show RealVideo doing quite well against the competition." There's a CNET News article discussing the announcements, including the jukebox's ability to play "secure downloads from the iTunes store", for those looking for another point of view.
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Real Launches New Player, Music Store

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  • by ad0gg ( 594412 ) on Thursday January 08, 2004 @12:57AM (#7911887)
    But all the page said was "Buffering..."
  • by epiphani ( 254981 ) <epiphani AT dal DOT net> on Thursday January 08, 2004 @12:57AM (#7911888)
    my problem isnt in the "opt-out" issues in your player. I've gotten used to having to opt-out of just about everything. My problem is with its chronic takeover of my media, inherent bloat and general slowness, and its over-affinity for my ram. Though I cant say that many other windows-based media players are better.
    • by Osty ( 16825 ) on Thursday January 08, 2004 @01:18AM (#7912033)

      Regarding the opt-out issues, Real's biggest problem was not so much that most of the items were opt-out, but that they hid the real opt-out items in a scrollable form where the visible options on the top were already unchecked. Unless you paid attention and made sure you scrolled through all the options, you may think you were opting out because everything you could see was unchecked, but there were 9 or 10 more nasty items checked below that.


      The takeover issue is another big problem, which neither WMP nor Winamp have. Overall, Real has honestly earned their terrible reputation, and I for one will never trust them. Goodbye, Real.

      • by djupedal ( 584558 ) on Thursday January 08, 2004 @01:29AM (#7912104)
        While we're listing real's faults, let us not forget the neverending updates....week after week, they rolled thru like waves on the beach.

        This endless delivery could only mean they were tapping into our systems, and selling everything in sight to anyone in sight.

        Now we're supposed to open the door again? Friendly faces and promises to behave? Either they've run out of things to steal and sell, or they're no better now than they were then.

        Real...listen up. This time it is our turn to ignore you. Go away.
      • by Anonymous Coward
        I just installed v9 yesterday, doh. my nitpick, this really pissed me off, was the real player plugin takes over "rpm" for "realplayer metadata", so I was in konqueror trying to click on an rpm package and instead it tried to load realplayer and then crashed. I tried in mozilla and it shows the helix icon, but doesn't crash. This was on kde-look.org so when I tried to save-target from the link, it wants to save a .php file rather than the rpm I intend to download.

        That is really lame. All this hassle for wh
      • by mixmasta ( 36673 ) on Thursday January 08, 2004 @01:49AM (#7912228) Homepage Journal
        It was even worse than that. I think they pioneered the 'scumware' field, getting out in front of the internet revolution early. Demanding registration, hiding the free player, skinz, popups... don't get me started.. whew. I often wish microsoft had targeted them for termination before netscape, it used to be in my .sig.

        That said, I'm willing to give them another chance.... in about 5 years when they have earned it by going legit and start donating to charity, and maybe even donating some to open source.

        I'll believe it I see it.
      • Their other major problem (at least in their older players...I haven't gone past 8) is that you couldn't permanently turn off auto-update...after 30 days, it switches back on and starts screaming that YOUR PLAYER IS OUT OF DATE. IT IS TIME TO UPGRADE. OR ELSE.
    • by Anonymous Coward
      You might want to give RP10 a try... I can assure you that there is no longer any problem with "chronic takeover of media" any more.
    • by Nogami_Saeko ( 466595 ) on Thursday January 08, 2004 @01:36AM (#7912150)
      Let's try an install of this new version (10b). I'll document my install for the benefit of slashdot users:

      -Doubleclick the .exe and hit "accept" on the agreement without reading it :)
      -Set connection speed - Fair Enough
      -5 clicks under "desktop settings" to deselect every additional option for more icons, extra search features, and including a nice "OPT-OUT" with free offers from Real.com. I just want the player and the codec, nothing else.
      -Had to close webbrowser windows to continue.
      -Install takes about a minute on a fast PC.
      -Deselect every filetype that it wants to steal to play. I want it to play realmedia files, nothing else!
      -Click "finish".
      -Player connects to internet connection to "continue setup"
      -Disable addon "Real Internet Toolbar" for IE.
      -Asks to create an account with username and password to continue the install.
      -Hit cancel to finish install without creating an account/signing in - sets player for "basic" version.
      -Finished (when player starts)

      So, the install is IDENTICAL to previous versions, so far as I can tell, and that's what turns most people off.

      Just install the damn thing without ANY additional options or ANY additional media type playback selected. I do not WANT any "free media toolbars for IE installed". Do NOT prompt me to connect and create an account for a full version - if I had wanted the "pay" version, THAT's what I would've downloaded!
      • by mcc ( 14761 ) <amcclure@purdue.edu> on Thursday January 08, 2004 @02:01AM (#7912291) Homepage
        How was actually locating the exe to install? In my past experience with installing RealPlayer, the install was the minor part, and 99% of the bother consisted of trying to navigate Real's labyrinth-like frequently-changing website to find the series of three tiny links in successive pages that would take you to the page where you select your platform and download an installer, while huge, deceptive buttons that make you think they lead to the free version try to lure you off path and into whereever it is that Real sells you their Super Premium Ultra products which requires a credit card number to continue.

        Really, this is the part that made me get to the point that now, if someone gives me a media url, if it can't be played in Quicktime or VLC I just don't bother.
        • by Nogami_Saeko ( 466595 ) on Thursday January 08, 2004 @02:06AM (#7912316)
          It's not too hard to find - you just need to keep your eye open for the small text without any graphics.

          It's easier to find than it used to be.

          It's kind of stupid really, because the player itself includes BOTH versions and you can activate the "pay" features by using the player software itself to register an account and upgrade.

          The only difference is that the website leads you through creating an account and paying for the player to get a registration before downloading the same .EXE
        • by solprovider ( 628033 ) on Thursday January 08, 2004 @03:53AM (#7912820) Homepage
          I found a program called "Real Alternative" that plays Real video files on MSWindows. I think I first found it from another Slashdot post. It works well without any of the bad stuff of the official players from Real.

          From the installer notes:
          ---
          More information and updates can be found on the following websites:

          http://www.freecodecs.com
          Now a "Coming Soon. But domains from us" page
          http://mirror.edskes.com [edskes.com]
          Redirects to http://home.hccnet.nl/h.edskes/mirror.htm [hccnet.nl] that has downloads available

          Real Alternative will allow you to play RealMedia files. This way you can play RealMedia files without having to install RealPlayer/RealOne Player. You do need a player that is capable of playing RealMedia. The included Media Player Classic supports it and works very well.

          Supported:
          - RealAudio (.ra .rpm)
          - RealMedia (.rm .ram .rmvb .rpx .smi .smil)
          - RealText (.rt)
          - ReadPix (.rp)
          - RealMedia embedded in webpages .smi and .smil files only play the first part of a clip. This is a limitation of the current Media Player Classic.
          ---

          The player says it is GPL by "Gabest". He has programs at http://sourceforge.net/projects/guliverkli/ [sourceforge.net]. He wrote the "Media Player Classic" that RealAlt extends.

      • by quintessent ( 197518 ) <my usr name on toofgiB [tod] moc> on Thursday January 08, 2004 @02:05AM (#7912309) Journal
        Click on Free Player.
        View page about the non-free player.
        Find hidden link for Free Player.
        View another page advertising the non-free player.
        Find hidden link for Free Player...
      • by Nailer ( 69468 ) on Thursday January 08, 2004 @03:22AM (#7912656)
        • Went to the Helixplayer site
        • Worked out which version was right for me
        • Agree to both the GPL license (for the player) and the proprietary real license
        • Decided I'd rather have RPMs, so spent a couple of minutes packaging it


        Clicked the button in my freedesktop.org KDE/Gnome menu and it worked.

        No spam, popups, system tray crap, or anything else in the Linux version. Though they should
        • Provide packages
        • Pick an extension other than .rpm for their Linux files


        Here's the package [cyber.com.au], by the way, for Fedora Core 1.

        Here's the source package [cyber.com.au]

        If the files aren't there right now, they will be soon.
        • by Haeleth ( 414428 ) on Thursday January 08, 2004 @07:34AM (#7913587) Journal
          Agree to both the GPL license (for the player) and the proprietary real license

          Eh? Why did you have to agree to the GPL?

          I really do not understand why so much free software uses the GPL as a click-through license. It specifically states, in the GPL text, that "You are not required to accept this License, since you have not signed it", and that the GPL only applies to the act of distribution - it has nothing to do with your use of the software!
    • But a few are... (Score:5, Informative)

      by Burning1 ( 204959 ) on Thursday January 08, 2004 @01:47AM (#7912213) Homepage
      There are good media players out there, you just need to know what to look for and where.

      Media Player Classic [sourceforge.net] (MPC) is a shining example of a solid, simple player with a good feature set.

      Since you're probably interested in being able to play most video formats, you'll want to download Real Alternative and Quicktime Alternative [hccnet.nl] to save you the hassle of installing the invasive Quicktime and Real players. Both QT and Real alternative are codecs rather than full blown players, and allow you to view their respective video formats in MPC.

      Top it off with the DivX [divx.com] and XviD [hopto.org] codecs, and you should be able to play pretty much anything under the sun with the exception of DVDs.

      Unfortunatly I don't know of a free codec that can play DVDs, thanks to the RIAA's work on DeCSS. If you have a registered DVD decoder package, you'll probably be able to use MPC with it's supplied codec.

      You can now play all your videos in a single place without sacraficing your privacy.

      I hope that helps.
    • Why should I pay for the right to use a media player which I dont even need?
  • Any spyware? (Score:5, Insightful)

    by RyanFenton ( 230700 ) on Thursday January 08, 2004 @12:58AM (#7911895)

    Put any software that can be labelled as spyware in your product, become an instant pariah. I'm already VERY wary of any Real-player-related product.

    Ryan Fenton
    • Re:Any spyware? (Score:4, Interesting)

      by the-build-chicken ( 644253 ) on Thursday January 08, 2004 @01:17AM (#7912020)
      So, just out of interest...a free player, without spyware...how are they supposed to make money to pay their developers?

      hey, I hate spyware as much as the next guy, and actually, because I don't run windows, I don't see it...but these guys that give away software need to fund development some how (yes, I know free software blah blah...but a guy hacking code at night for the love of it is a world away from a corporation that answers to a board and shareholders).
      • Re:Any spyware? (Score:5, Informative)

        by timeOday ( 582209 ) on Thursday January 08, 2004 @01:48AM (#7912217)
        So, just out of interest...a free player, without spyware...how are they supposed to make money to pay their developers?
        Simple, RealPlayer may be free but RealServer is expensive.
      • Re:Any spyware? (Score:5, Informative)

        by arth1 ( 260657 ) on Thursday January 08, 2004 @02:16AM (#7912360) Homepage Journal
        So, just out of interest...a free player, without spyware...how are they supposed to make money to pay their developers?


        Simple enough -- make a free version that lacks nifty but not critical features of the pay version.

        However, Real does it the other way around -- they add the loathed features even to the pay version. I complained and finally received a refund(!) because there was no way to turn off the bugging in the pay version, asking me to update. I didn't want to update -- I wanted to continue to run the version I had, which I had already paid for.

        Real is, if you'll excuse the American, the worst piece of proprietary shit I've ever encountered, bar none. It's intrusive, bloated, buggy, and highly incompatible even with itself (try mixing versions). It makes Microsoft Windows Mediaplayer look good!

        Remember Xing? Already 8 years ago or so, they made a streaming mpeg server (for multiple platforms), which actually worked quite well. So well that Real bought it. They took the free player, added their intrusive "features", made it Windows only, and now charge $30 for it. The encoder, they split into two, and charge $250 for each part. The StreamWorks server probably competed too much with their own software, cause it's nowhere to be found.
        So much for open standards.

        Regards,
        --
        *Art
      • Re:Any spyware? (Score:3, Insightful)

        by mcc ( 14761 )
        So, just out of interest...a free player, without spyware...how are they supposed to make money to pay their developers?

        To be brutally honest, my answer is: That's not my problem.

        The question here OUGHT to be, why on earth should I, the customer, be expected to go to the bother of downloading and installing their product (which, historically, has been an ordeal, and always ends with me worrying their installer covertly snuck in something nasty) when QuickTime is already on my computer and serves all of R
  • Real (Score:2, Interesting)

    Sorry. Quicktime offers better quality. WMP just works better. Real needs to serious innovations to get back in the race. They still completly throw interface standards out the window. Even iTunes, with all its quirks, still sort of maintains standards.
    • Re:Real (Score:2, Funny)

      by FuegoFuerte ( 247200 )
      Did you try the new player/codecs? If you didn't notice, they said they vastly improved the codecs. That would probably fall into the category of "serious innovations." I haven't personally tried out the new player, but then I'm not bashing it either. All I'm saying is try it before you bash it. There was a time when Real was king. As long as Real remains, that time could return.
    • Re:Real (Score:5, Funny)

      by RajivSLK ( 398494 ) on Thursday January 08, 2004 @03:24AM (#7912663)
      The key to the video codec market is pr0n. The don't need to innovate they simply need ensure that most pr0n is in realmedia format.

      Seriously, how many people downloaded their first media program to view porn?? Hands up.

      Step 1) Hop on fast track and download loads of pr0n.
      Step 2) Re-encode into realmedia format.
      Step 3) Upload on a big fat pipe.
      Step 4) $$$ Profit $$$

  • Does anyone know if they provide some sort of access to the listening stats ala iTunes xml files? It would be nice to have so third parties could tie into the app.
  • by ashitaka ( 27544 ) on Thursday January 08, 2004 @01:01AM (#7911913) Homepage
    I am forced to install Real Player (Free version) on our workstations since some of the resources our lawyers access requires it.

    I do *NOT* like this situation. Real has caused us more headaches than any other app we use.

    What, besides the "options" being opt-in, would make me *want* to install RealPlayer for our users?
    • by robla ( 4860 ) * on Thursday January 08, 2004 @03:35AM (#7912727) Homepage Journal
      I work at RealNetworks, but I'm running Linux on all of my desktops, so I'm not speaking from a lot of personal experience of running RealPlayer 10. What I can say is been a ton of bug fixing and performance optimizations that have gone on. The same client core used by RealPlayer 10 is also used by our Helix Client for Symbian [helixcommunity.org], for example, and a large team of engineers has spent a lot of time tuning the performance.

      But I shouldn't assume too much. What problems are you having?

      If you find that RealPlayer 10 still isn't solving your problems, you've got two options for a fully legal way of giving your end users what they need beside using our consumer edition of RealPlayer:

      • RealPlayer Enterprise [realnetworks.com] - This is a paid product which lets you control what features you deploy to your end users. It's not a free product, but you can download a free trial
      • Work with us on developing a Win32 version of the Helix Player (currently only for Linux, soon for Solaris) [helixcommunity.org]. Given that the Helix Player uses Gtk, and there's a Gtk for Win32, it may not be that tough to port. Not an instant gratification solution, but one which gives you maximum control.
      It sounds like you're using a free consumer product in an enterprise setting. It should work (which is why I want to know what problems you're having), but it may be that mismatch is where your problems lie.

      Rob Lanphier
      Helix Community Coordinator
      RealNetworks

      • by 13Echo ( 209846 ) on Thursday January 08, 2004 @09:35AM (#7914295) Homepage Journal
        Rob,

        On the RealNetworks website, I see no indication that your RealPlayer 10 is available for Linux. All I see is that the "community supported 7/8" player is available. Please correct me if I am wrong. It's always so difficult to navagate the mess of links on the Real.com page to find information.

        I've considered the Helix player, but what will it do on Linux for me that MPlayer doesn't already do? If it merely plays Realmedia files, then do I really have a use for it? I'd almost rather download media in WMV format instead. There is very little RealMedia content on the web anymore. What of other codecs on Linux? Sure, Windows users have the capability to play any format with your player. Linux users must resort to using Windows DLLs with MPlayer and XINE (and derivatives), and some people even question the legality of redistributing such codecs alone, on platforms other than Windows. There is so much WMV content on the web, as well as MOV, and DiVX AVIs, that any player that cannot play these is essentially useless.

        In addition, I *really* want a player that allows me to access your new song library. I would love to be able to buy songs online, and play them with a stable and feature-rich player on Linux. Even if they are in an AAC format with Real's DRM, it doesn't matter. I want to be able to buy songs without having to resort to getting WMAs from Walmart.com, only to have to play them with MPlaer and a hacked WMV codec, or convert them to raw WAV-->MP3 and suffer a substantial quality loss. Can your Linux player do this for me? Can I buy songs online and play them through your player with efficient playback and high quality sound?

        Frankly, until someone writes a player that can do all of these things, only the current top-tier opensource players will suffice. MPlayer and XINE are the way to go, in my opinion. I can play all sorts of content, including RealMedia. The only thing that is lacking for us is an easy and effective method of buying songs online. Can the "new" RealNetworks be up to these tasks with the new player and Helix technology? Please let us know, because I can't find substantial information anywhere.
  • by bsharitt ( 580506 ) * <bridget AT sharitt DOT com> on Thursday January 08, 2004 @01:01AM (#7911914) Journal
    Real's actions seem to be mirroring Netscape's very closely. FIrst in order to compete with Microsoft, the go open source. Next they sue Microsoft for antitrust violations. Now they are in a fighting for survival in a market dominated by others. Hope fully this will turn out better for them.

    Does anyone know if they updated the Mac version, and if so, does it play iTunes Store files there?

  • by frovingslosh ( 582462 ) on Thursday January 08, 2004 @01:01AM (#7911921)
    We read Slashdot here at Real

    Then I hope you read this. RealOne was one of the most offensive pieces of software I've ever installed on my system. I eventually managed to get rid of it and put on an older player, but some Real content just doesn't play without the new player. As a result, I simply avoid content for Real Player. Haven't really missed it. I rather expect that many Slashdot readers feel as I do.

    • I second this emotion, though frankly I found Realplayer G2 to be more offensive than RealOne. I really didn't see any difference between RealOne and RealPlayer 10 though; I installed them on consecutive days, so RealOne was still fresh in my mind when I installed 10.

      See, the standard browser where I work (a community college) is Netscape 4.72 (I know there is a newer 4.7x but for some reason 4.72 is still our standard - Never mind the existence of Mozilla) and it comes with RealPlayer G2. We use RealVide

    • by ad0gg ( 594412 ) on Thursday January 08, 2004 @01:24AM (#7912067)
      Problem is the coders/techies may read slashdot at real but the execs who make the decission to put all that crap in don't
      • by kforeman ( 596891 ) on Thursday January 08, 2004 @02:45AM (#7912470)
        Not true Kevin Foreman GM, Helix RealNetworks
        • by Anonymous Coward on Thursday January 08, 2004 @04:11AM (#7912904)
          Then read this:

          enough already. I went to real.com and I couldn't find a download link that didn't require an account (creditcard info - cancel within 14 days OR ELSE).

          On a hunch I clicked on service (it's your core business, not some cuddly extra!) and there I could download realplayer 10. Of course, a crappy installer which first decompresses files ("preparing to install") which later need to be decompressed, but that's about standard on windows. So the installer finally pops up with a license agreement. Pretty preposterous terms, including "delete this in 120 days" and "we can revoke your license with 14 days notice" bullshit, and that's even disregarding whole sections on DRM and autoupdates. Not very open-sourcy!
          Then I have to remove checks from checkboxes because you want to give me a zillion shortcuts (including Free Offers? v.iagra?)..
          Then it won't let me unselect all filetypes except real, unless I click advanced.. Sure, that's not pushy AT ALL..
          Then a fucking toolbar.. Then I have to creat an account?? WTF?? fake@example.com is already registered, damn it.. Then another ad.
          Only NOW do I get the UI of real player itself. And another ad! Close it down, start it again. Another ad (realguide)!
          I notice MessageCenter (SPAM) is still there, and enabled by default. Fucking spamware.

          MediaPlayerClassic install: download. Run. If I like it, register the filetypes in the options menu (perhaps a bit leet for newbies, but doable).
          No bloat. No ads. No built-in spammy shortcuts. No stealthily installed and enabled popup ads. No non-standard confusing and icky looking non-themed widgets. A tenth the size. Just add codecs. Give Mplayerc.exe and a decent codec pack and three lines of instructions to my mom, et voila, even she can install it.

          MediaPlayerClassic is GNU GPL. How about real patch it up with some real streaming, release some codec, and ok, make an installer for it (a NON-hijacking one).

          The ONLY thing I like about this realplayer is the page with a lot of radio stations (kind of like shoutcast, AHEM).. The thing I don't like is it loading some stupid webpage when I click on a live365 feed (with NO warning).

          Even windows media player and iTunes are better behaved than Real, and the open source players beat it hands down for being polite and respectful.

          And you sir, lured me into downloading a spammy ad-laden piece of hijacking crap under the pretense that it was finally cleaned up. I'm not calling you a liar, but I was mislead by statements you represented as factual truths, which are not.

          That's me (and anyone who listens to me) done installing anything from Real.com for the next five years, unless I hear from 3 independent parties that it doesn't suck anymore.
    • If it is in some .rm .ram .rmvb format I say it's just not worth viewing.
    • by Concerned Onlooker ( 473481 ) on Thursday January 08, 2004 @01:59AM (#7912277) Homepage Journal
      Same here. Besides disliking the quality of the playback I hated the spyware component. I decided more than a year ago to stop viewing any Real content at all. I've missed it about as much as I miss not having a TV, which is to say not at all.

    • We read Slashdot here at Real

      I actually find that very hard to believe, seeing that they're still releasing that complete garbage that they dare to call software
  • by Black Hitler ( 687112 ) on Thursday January 08, 2004 @01:02AM (#7911923)
    I'll just stick to RealAlternative [reformed-theology.org], thanks.
  • According to the free basic player [real.com] (Windows and Linux), v10 player is still in beta.
  • by fname ( 199759 ) on Thursday January 08, 2004 @01:06AM (#7911945) Journal
    As a proud Treo 600 owner, the press release that got my attention was this one [yahoo.com] that describes the availability of Real tunes on Treo. This could be really cool if I can actually access the Real store from my Treo 600. Then I could be anywhere in the country, buy a song, download it and listen to it on the spot. Could come in real handy on road trips.

    Anyone know if this will be the case, or will it just support playback on the Treo after you buy them on your PC?
  • Beware Realplayer... (Score:5, Interesting)

    by John Seminal ( 698722 ) on Thursday January 08, 2004 @01:07AM (#7911949) Journal
    As a result of the player engine being developed in the Helix community, we're able to offer the benefits of the new RealAudio and RealVideo in in the Helix Player for Linux. We read Slashdot here at Real, especially when the subject of our company or technology comes up, so we know some of you may not have liked recent versions of our player. This release represents a much friendlier direction for us; more options that were 'opt-out' are now 'opt-in'.

    We, we, we? Who are you? Who compromises the "we"??

    BTW, I was unable to see the helix website because my browser said the security certificate did not match the name of who it was granted to.

    So how many more hidden things are "opt-in". If you hear us, then why hide spyware?

    • They want you to get an account to be able to download the Helix Player binaries.

      (Call me paranoid, but I'm just not sure I trust a project which claims to be OSS and then wants me to tell them who I am before I d/l their software)
    • by robla ( 4860 ) *
      Kevin Foreman (the original poster), myself, probably at least 20 or 30 others on a regular basis, not to mention the many people who read when we point something out to them. At least a couple of the 20 or 30 regulars are in non-tech positions, even marketing. That's at least what I know about.

      Sorry about the browser cert thing...it's a little weird right now due to some funky wildcard cert stuff (for *.helixcommunity.org). Some browsers are just fine with it (my Mozilla on Linux never prompts me...YM

  • HOLD THE PHONE (Score:5, Interesting)

    by gnu-sucks ( 561404 ) on Thursday January 08, 2004 @01:08AM (#7911960) Journal
    Wo wo wo wait a sec. Real releases a new player and a new codec. That works on linux, developed in the helix community. That might not suck. And it plays iTunes encrypted songs.

    Will it do my laundry as well?
  • Is this new player going to annoy me with constant reminders to update (which I've been ignoring so far since every update is even worse and more bloated, and the update process takes over my file associations)?
    • Good question. It got to the point that I felt like they were purposely "breaking" earlier versions of their RealPlayer so they could force you to "upgrade" and get another chance to spam you (to get you to buy their player) and take over as player for other formats (hence more opportunities to spam you when you start up their player).

      Also, they really try hard to "hide" the link to their "free" player on their site to try and get you to buy it.

      The fact is, if nobody upgrades, their revenue stream withers
  • Saturated market (Score:3, Insightful)

    by SamBeckett ( 96685 ) on Thursday January 08, 2004 @01:08AM (#7911966)
    I don't think the "sponge" can hold any more water. Real doesn't exactly have a positive consumer outlook with *anyone* and that is what is needed to survive. Perhaps they should concentrate and using their talent to develop a player people want to use (and pay for.. how do you comptete with WinAmp or iTunes which are free....) before worrying about this extra crap.

  • Suggestion to Real (Score:5, Insightful)

    by Anonymous Coward on Thursday January 08, 2004 @01:09AM (#7911968)
    I am glad to see that the Windows real player is taking a more "player" like stance, not a big billboard that happens to include video. It has been putting off our adoption of realplayer. I'd suggest elimination of the "marketing blitz" on the player, as websites don't want viewers to have to view 50 popups and various registration just to play our content! It's bad enough to ask them to download a player, but to ask them to be subjected to that? People don't want to buy "Pro", they don't want viagra, they don't want more spam, they don't want to be forced to register the player... all they want to do is to be able to view our content! Although we hate windows media, it is installed on much more of our viewers than realplayer and generally just acts as a player... which is leaning us that way.
  • by wurp ( 51446 ) on Thursday January 08, 2004 @01:11AM (#7911986) Homepage
    I see a lot of people posting negative comments about the Real player and policies. I'm not much of a windows user, so I can't really judge. I also haven't thoroughly tried out the new Real release, so I can't tell you if they're doing what they say they're doing. On the other hand, I don't think anyone posting about how awful Real is has done so, either.

    As far as I'm concerned, it's your actions now and the trust you can give me for your future actions that affect my opinion of you. If Real is really changing their ways, going for faster and more open codecs, and moving away from forcing me to sign my life away to install a media player, is that something we want to discourage?

    The jury is still out on what the new player and registration scheme is like. But as far as I'm concerned, if Real can learn from their mistakes and bad PR to turn around and do the right thing, they should be proud of what they're doing, the editors of Slashdot should be proud of having made a positive difference, and we should be applauding them, not denigrating them.

    So let's wait to see their new stripes before we go hunting them.
    • by Creepy Crawler ( 680178 ) on Thursday January 08, 2004 @01:17AM (#7912026)
      New stripes? I'm just attributing to the prior business decisions of Real.

      Real Player went as far to collect your name/dob from web fields.
      R. Player gave full stats about your sustem to real.com websites.
      Real Downloader gave full download stats to real.com (including filename , size, MD5, time).

      And those are just a few I can think of.

      Point is a company can be ethical and make money. They CHOSE NOT to be ethical. So I CHOOSE NOT to utilise anything that relates to their service... Player, OR codec.
    • "Well sure, the last twelve times they sold me a bridge it turned out to be a scam. But I'm sure this time they're telling the truth!"
    • by bbdd ( 733681 ) on Thursday January 08, 2004 @01:32AM (#7912123)
      this parent comment and some of the child comments bring up two sides of an interesting argument, namely:

      what does a software company who has lost your trust in the past have to do to regain it?

      for example, i am curious to see how well the intuit tax software does this season due to last year's debacle [slashdot.org]. what would they have to do [slashdot.org] to get you to switch back?

      in this case, how far would real have to go to make people interested again?
      • by Erik Fish ( 106896 ) on Thursday January 08, 2004 @02:06AM (#7912318) Journal
        What would Real Networks have to do to regain my trust? First of all, they need to stop talking about how they're going to regain my trust and start doing it. Talk is cheap.

        Secondly they need to start distributing either a codec-only version of their software or include something entirely benign (like Media Player Classic) if they must include a player. This needs to be their PRIMARY distribution -- not something buried deep in the bowels of their site.

        Third, their software needs to:

        1. Assume that users ONLY want to play Real files with the included benign player and associate ONLY those extensions with said player.

        2. Have no "registration" features what-so-fucking-ever.

        3. Never, ever phone home.

        4. Never, ever ask users if they want to upgrade or buy anything. This wouldn't be a problem with most software, but Real Networks has shown that they can't behave responsibly so I have zero tolerance for them now.

        5. Always assume that the user does NOT want ANY part of it in memory unless they have manually started the program.

        6. Always unload all components from memory when the user closes it. Yes, this means staying the hell out of the system tray.

        7. Not include anything that could even remotely be considered advertising. For Real Networks, AOL or anything else. Again, not something that would be a big deal with most software but most software doesn't behave like RealPlayer has in the past.

        All I'm asking for is a little respect -- something that MOST software gives me. Real needs to remember that their software is a guest on my hardware. They need to start ensuring that it behaves like a guest and not a fucking home invader.
  • by Anonymous Coward

    "We think the legal online distribution of movies is going to be a big business sooner than a lot of people think," said Real's senior vice president of marketing Dan Sheehan. "With today's bandwidth via broadband, that can be a reality."

    Other things Real's senior vice president of marketing Dan Sheehan thinks are going to be HUGE in the coming years:

    fresh drinking water in every home - "With today's underground pipe system, that can be a reality."

    horseless carriage or "automobile" - "With today's i

  • by TomatoMan ( 93630 ) on Thursday January 08, 2004 @01:18AM (#7912035) Homepage Journal
    I was going to take another look at your license agreement to see if it was any less preposterous than the previous one, which basically wanted admin privileges on user's machines so it could shoehorn in all kinds of DRM crap and all the usual garbage. After supplying the usual fake information in order to access the download (following links from the "version 10" announcement on the front page), what came down for OSX was labeled version 9, beta.

    You should put the license agreement somewhere obvious on the site so people can inspect it before downloading. And maybe don't have links to version 10 until version 10 is really there?

    Glad you're reading slashdot. I'd take careful notes on the comments in here to learn why most slashdotters can't abide Real, and make whatever changes you can make.
  • whining (Score:4, Insightful)

    by Phroggy ( 441 ) * <slashdot3@@@phroggy...com> on Thursday January 08, 2004 @01:20AM (#7912046) Homepage
    Everybody seems to be whining about what a bloaded piece of crap the current RealPlayer is, how it eats system resources, changes your settings, can't be gotten rid of, and installs a pile of spyware. I don't know how much of that is true of the Windows version, but the Mac version is pretty benign. It doesn't change system settings I don't want it to, it doesn't run automatically in the background, uninstallation is as simple as dragging the single icon from the Applications folder to the Trash, and it uses less RAM than AIM, Safari, Mail, iTunes or even Terminal.

    The most annoying thing is that it requires you to sign up for an account on real.com with an e-mail address and password. What's the point of this? It's a hassle, the first time you set it up.

    Another minor annoyance is that the application quits when you close the window, and you can't have more than one window open simultaneously, but that's forgivable.
  • Since we're talking about Helix does anyone have any clues about software that will parse and build reports out of the Helix server logs?

    Yeah I could write my own but it'll take me a thousand years with the size of my to-do list ATM so looking for an easy way out.
  • Or do I still have to use mplayer for that?

    If it can't save the streams, it's basically worthless...
  • I have not tried Real's new player yet, and I may not try it at all.

    Most people have given up on Real and won't be going back. And with good reason. Real not only got passed in the streaming media format wars, they got lapped like four times.

    I gave up on Real years and years ago. Nowadays, if a site requires me to have Real-anything to view their content, I go to another site instead. RealOne was the last straw. Hell, Real 7 was bad enough not to use it, Real 8 made it worse, and RealOne clenched it.

    You
  • hazah for real! (Score:5, Interesting)

    by the-build-chicken ( 644253 ) on Thursday January 08, 2004 @01:30AM (#7912110)
    going against the grain here...I quite like real player for linux...and their media format. Their media format has always been (in my humble view, and I'm just a viewer not a media expert) a good trade off between compactness and quality. I haven't used a windows system for years, so I can't really comment on the spyware stuff...however, for a long time it was almost impossible to play real files on linux...Real publishing a linux player was just one more nicety that made a full transition away from windows possible.

    so hazah to the guys at real networks...well done you, I hope you get to read this post :)
  • You guys should really all stop holding grudges against Real. Sure, back in the days of 1998-2001 they were all about making money off of advertising, but who wasn't? It's their fault for not reacting quickly enough to fix this, but they're obviously working on doing things right.

    RM9 was actually a pretty damn decent codec and was pretty good at doing video at reasonably small file sizes. Quicktime is really bad at resizing its size (try downloading a trailer from Apple's website on "large" and then cli
  • by Idou ( 572394 ) * on Thursday January 08, 2004 @01:35AM (#7912144) Journal
    Has always been a MUCH better experience for me than on Windows. Maybe it is because all those things people really hate about realplayer can only occur in a Windows environment or maybe they just figure the community wouldn't stand for it.

    Anyway, it doesn't seem to make sense ranting and bashing Realplayer when you have partially already decided to be treated like a mindless consumer by your choice in operating systems.

    Before you flame me, tell me that all adware or nasty take-control-ware would disappear from Windows if Realplayer were to suddenly disappear.

    Face it, it is like spam. For every one of you who got sick of it and just figured a way to uninstall it, 10 other windows users just gave up and decided to live with it.

    Maybe if you want software companies to behave differently, you should come to terms with what REALLY is most important about the software you use.

    'cause it seems more and more that Microsoft is the only company these days that can make money off of software the good ol' fasion way.
  • by Grey Ninja ( 739021 ) on Thursday January 08, 2004 @01:51AM (#7912237) Homepage Journal

    I used RealPlayer when I first got my PC WAAAAY back in the day. I was unimpressed with the average video quality, and I was unimpressed with the clunky interface in the player. As a result, it didn't last out the week on my PC. I never reinstalled it for years afterward, as I never saw a need to.

    Last year, someone gave me a CD with a bunch of movies in .RM format on it, and me and my roommate at the time watched them together. I was forced to watch them with RealOne, as I didn't know about RealAlternative at the time. The movies would freeze at times, the player was a miserable experience. I would be doing whatever on my PC, and an ad would pop up advertising something I didn't want (at least you had the balls to admit that it was RealOne displaying the ad. Kudos for that.) The player was clunky, and although better than previous versions, my roommate was well used to me swearing at RealOne every time it froze, crashed, or even just hit the end of the current movie.

    The point I am trying to make here is that I have had nothing but bad experiences with RealPlayer. With RealAlternative, I can watch .RM files in Windows Media player without issue, and WMP is one of the few Microsoft products that I have to give kudos to. There just aren't many out there that are any better.

    The sad fact of the matter is that I do not feel like I SHOULD give RealPlayer 10 a chance. I don't like the .RM format, and I dislike the player. All the previous versions were horrible, and WMP does the job fine for me.

  • by SmallFurryCreature ( 593017 ) on Thursday January 08, 2004 @01:57AM (#7912268) Journal
    I think we found the one company to get even nastier reactions then SCO. At least people tend to remain polite when telling SCO what to do.

    Now I have a dislike for apps like RealOne as much as the next person BUT all the media players do the same thing. WMP and Quicktime all make programs that don't follow interface standards try to make it so that for viewing movies you need different players. (imagine needing different browsers for different sites or different image viewers for different codecs)

    Real is accused of phoning home but so did WMP when you played DVD's. WMP has the same bloat.

    So considering they are all equally bad why is real getting all the flak? I think that MS does have the winning strategie. People put up with bloat just as long as it comes pre-installed. Quicktime and Real you have to jump through hoops to add to a windows machine (linux to for that matter) and this puts people in a bad mood even before the program is launched. If then even the tiniest mistake like taking over existing extensions is made people will be pissed off wich is reinforced everytime they are forced to launch your program.

    Moral, perhaps release a codec only install that simply allows every player to play your movies. Make your money on the creator side and let the player be as unobstrusive as possible. Of course this carries the risk that your name will disappear. Then decision makers will simply presume that MS is the only codec maker and that everyone runs windows, oh wait. They already do that.

    Never mind.

  • Wow... (Score:5, Funny)

    by lewp ( 95638 ) on Thursday January 08, 2004 @03:09AM (#7912583) Journal
    We read Slashdot here at Real, ... so we know some of you may not have liked recent versions of our player.

    That's the euphemism of the decade.

  • HelixPlayer (Score:3, Informative)

    by burtonator ( 70115 ) on Thursday January 08, 2004 @04:18AM (#7912923)
    Quit your bitching ...

    It's FREE!

    If you don't want to run RealPlayer run HELIXPLAYER.

    It's Open Source and runs on Linux!
  • Please read the EULA (Score:5, Informative)

    by Quixote ( 154172 ) on Thursday January 08, 2004 @08:14AM (#7913747) Homepage Journal
    Here are some choice snippets from the EULA:
    • You may: (i) use the Software on any single computer; (ii) use the Software on a second computer so long as the first and second computers are not used simultaneously...
      (you can't install it on more than 2 machines?)
    • Any direct use of Plug-Ins through a non-RN proprietary application, including a custom or user-written application is prohibited by this Agreement
      (you can't call the plugins via, say, mplayer?)
    • The Software embodies a serial copying management system required by the laws of the United States. You may not circumvent or attempt to circumvent this system by any means.
      (DRM, yummy!)
    • AutoUpdate: The RealPlayer, using AutoUpdate, automatically communicates with RN's servers on the Internet to check for updates to RN's and RN partner's software, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions.... If you prefer to be notified when an auto-update is performed, follow these steps: On the Tools menu, select Preferences, AutoUpdate, and then de-select "Automatically download and install software updates." However, as we describe above, certain updates to RealPlayer functionality will happen automatically and without advance notification.
      WTF?
    • Message Center: The RealPlayer software, using Message Center, automatically communicates with RN's servers to check for new important messages, including software updates and service bulletins.... You can change the way Message Center displays messages and the frequency with which it checks for new ones by following these steps: on the View menu, select 'Message Center', then within Message Center, select 'Options', select 'Preferences' and set your desired preferences.
      Note: you can't disable it: only change the frequency
    • Secure Content Consumption: The RealPlayer client may be required to send anonymous statistical data to servers regarding the consumption by an end user of content secured using the digital rights management technology contained in this Software to protect the integrity of the content ("Secure Content"). ... and you can't disable this!

    No thank you.. I'll pass!

  • Review of Helix (Score:3, Informative)

    by MoogMan ( 442253 ) on Thursday January 08, 2004 @08:24AM (#7913800)
    Ok, so im willing to give RealNetworks a chance. Heres my take on Helix.

    I downloaded and installed the rpm with no problem.

    Clicking Applications->Sound and Video shows an icon in the expected place (a lot of programs dont bother to put icons in the gnome/kde menu).

    Clicking the icon brings up the Helix Player almost instantly. I must admit, it doesnt *look* like Real Player, which is definitely a Good Thing(tm).

    The interface is clean.

    Help->Contents doesnt work, neither does Help->Search or Help->Accelerators. (But who actually asks for help in linux eh? ;))

    Im kinda doubting that there is any spyware in the program, since the source code is available. But if someone else could shed some light on this, it'd of course be helpful.

    So, jokes aside Helix Player works and works as i'd expect a music player to work. A *HUGE* improvement from the old Real bloatplayer.
  • past sins (Score:3, Informative)

    by karl_lillevold ( 738589 ) on Thursday January 08, 2004 @12:13PM (#7916039)

    I work for RealNetworks, and I am the first to admit RealPlayer is not my favorite media player. For video, Media Player Classic (MPC) is, and yes, I use MPC to play my RV9-EHQ aka RV10 content.

    Previous RealPlayers have been pretty impolite to put it mildly, and along with so many other computer users, I have been ticked off by its behaviour in many ways. It has been possible to make it well mannered, but it has included being forced to delete certain files to prevent that annoying Message Center. However, it has not been spyware in a long time, even though one old player did send back some usage information. That's long gone, but it's hard to be forgiven for that mistake.

    Considering how past players have created such a bad reputation, this post is probably futile, but anyway... Thanks to those few positive posts though, especially for the Linux and OS X players. It is nice to see someone taking the time to give it a another chance.

    This RealPlayer 10 is better than before, it is fast, small, and does not run +10MB services in the background, like one well known example, name withheld. However, this post is not really about performance, even though a lot could be said about improvements in this area. More importantly in this discussion, it is also better in terms of its behaviour, albeit less better than me, many of my co-workers, and all of you, had hoped for.

    Here's what you need to do when installing:

    • Choose Custom Install
    • Uncheck all the boxes you don't like for stuff on the desktop and quicklaunch bar. There is nothing hidden by a scroll bar, at least not with my computer screen size.
    • Check only the media types you want it to play. This is the only time you will be asked this, it will never try to take back any media types. Now, is this really so bad compared to other software, in regards to media types? It's not as polite as MPC, but I have other media players which take over media types, and there is not even an option to customize this..
    • Start RealPlayer, you may have to create an account. Everybody hates this, and wish it would go way. Agreed, but RealNetworks has to make money somehow, and the number of users is a needed measure to document. So use fake information if you like.
    • Then go to Tools->Preferences->Automatic Services, Click Configure Message Center, then uncheck "Check for new messages". Click OK on the "warning" that comes up. Now you will never be bothered by the Message Center. In previous versions, you could not disable the Message Center completely, without deleting certain files. Minor improvement, it's still opt-out, but at least it's possible. Check or uncheck Auto-update in its sub-menu as well.
    • Go to Tools->Preferences->General and set On startup display to "Player only". That way, no browser, and it starts much quicker.

    So to summarize, a few clicks are needed to opt-out, you have to "sign in" the first time. Yes, somewhat annoying, but that's about it. It could have been better, but compared to many other examples, it's not that terrible. Since it has been so very bad in the past though, it clearly should have changed more to make a shining example, but since it is RealNetworks' main vehicle for generating revenue, there is a lot of nervousness about changing things too quickly.

    Download the free RealPlayer 10 Beta here, with no re-direction or sales tricks:

    http://www.real.com/freeplayer/?rppr=slashdot [real.com]

    And you can find me the forum below with more information about all the gory technical details about what's new with the Real 10 Platform, including RV 10, and RA 10 (AAC!):

    http://forum.doom9.org/showthread.php?s=&threadid= 68245 [doom9.org]

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