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Comcast Is Raising Its Data Caps From 300GB To 1TB (arstechnica.com) 145

An anonymous reader writes: Comcast has announced today it will be raising its monthly data cap of 300GB to 1TB beginning June 1st. They will however charge more to customers who want unlimited data. After June 1st, less people will need to buy unlimited data from the company. Previously, users were charged an extra $30 to $35 a month for unlimited data but now they will have to pay an additional $50 for unlimited data. "All of the data plans in our trial markets will move from a 300 gigabyte data plan to a terabyte by June 1st, regardless of the speed," Comcast's announcement today said. The reason for the change? Customers are exceeding the 300GB cap. In late 2013, Comcast said only 2 percent of its customers used more than 300GB of data a month. That number was up to 8 percent in late 2015.
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Comcast Is Raising Its Data Caps From 300GB To 1TB

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  • by jxander ( 2605655 ) on Wednesday April 27, 2016 @07:25PM (#52001547)

    If broadband ISPs insist on having data caps (which they really shouldn't), they need to adopt a schedule like the old cell plans. Not necessarily the same "night and weekends" model ... but that old jingle was stuck in my head

    People who shape their traffic and plan large downloads at overnight aren't clogging up the lines. Why punish customers who are making their best efforts to not impact other people? We should be rewarding that behavior.

    • by Lumpy ( 12016 ) on Wednesday April 27, 2016 @07:29PM (#52001565) Homepage

      Comcast hates giving you what you paid for.... Comcast rewarding customers? HA!

      • by Wycliffe ( 116160 ) on Wednesday April 27, 2016 @09:45PM (#52002195) Homepage

        Comcast hates giving you what you paid for.... Comcast rewarding customers? HA!

        They aren't rewarding customers. Having a nights and weekends policy would only benefit them. The extra capacity is free and being wasted at night. Yes, they might lose a small amount of money from overage fees or people that don't pay to upgrade to unlimited but this should be more than compensated for if even a small percentage of their customers scheduled their large downloads for after hours. This would increase their capacity and improve their performance instantly without them spending a dime. I'm very surprised that noone who is considering caps in the first place hasn't already done this.

    • Re: (Score:3, Interesting)

      People who shape their traffic and plan large downloads at overnight aren't clogging up the lines. Why punish customers who are making their best efforts to not impact other people? We should be rewarding that behavior.

      Because they'll clog the lines during the overnight. Comcast has a ton of money. They can afford to install fatter pipes. If people only made a stronger demand for municipal service, the threat of actual competition would make pricing and service much more reasonable.

      • by unrtst ( 777550 ) on Wednesday April 27, 2016 @07:55PM (#52001695)

        For the extreme users, you both may be right, but that's still just the 1% - 2% of top users.

        300gb/month is approximately 5.5 hr of HD streaming from netflix per day (http://www.apartmenttherapy.com/how-much-monthly-bandwidth-doe-136401)

        That may seem like a lot for one person, but it wouldn't be very difficult for one person to use that and hold down a normal job.
        If you consider a household, which both the comcast and netflix subscriptions allow, then you could easily burn through that much, as at least 8% of their customers are doing now (according to TFS).

        That's just legit streaming, with no torrents or other large downloads, nor any intensive work stuff, and completely ignoring all other internet usage. I doubt those users are going to schedule their streaming TV/movie watching for off peak hours. There's a reason the peaks are where they are now, and it's damn near all streaming video.

        IMNSHO, I think:
        * they shouldn't be allowed to charge per GB without offering better tools for their users
        * once they do though, they should offer a base package (300-1000gb seems fine for that), and then a flat per-GB fee above that.
        * get rid of speed restrictions if they use caps or charge per-GB (if everyone is paying same price per-gb, everyone should get the same bps)

        • by Shadow99_1 ( 86250 ) <theshadow99@gmai l . com> on Wednesday April 27, 2016 @08:16PM (#52001789)

          Looking at my usage in the TWC control panel, I regularly use 300 GB+ almost every month. All of which is streaming from Twitch or Youtube, web surfing, and gaming. Most of my entertainment is from those sources.

          • My usage is very similar (streaming, youtube, twitch), and in April I'm well past 600GB - actually, that's for two people in my apartment. To be fair, I do feel like I've been hogging bandwidth this month, and making it past 1TB seems unlikely with anything I do now, but if Twitch or Netflix started streaming in 4K, I'd be over that cap every month.
        • The best way price the service is by content agnostic simple bandwidth with guaranteed minimums (not the phony *Up to* a gazillion MB/s). Rationing data is not needed. Pay for the pipe, not what goes through. You can still offer incentives for off peak usage. The American consumer fell down in not demanding it be done that way. We really need muni-fiber to put up some real competition against these people.

          • The American consumer fell down in not demanding it be done that way.

            Sorry, not all of us are rich enough to pay off every legislator down the chain to oppose Comcast's government-enforced monopoly.

            • Just stop reelecting the ones that are bought off. Don't blame them for winning. The power comes from the voters' preference. They are the ones selling out to the highest bidder.

              • Sure, because the next guy will be squeaky clean of course.

                Look, you can always tell that a politician is lying because his lips are moving. Pick this thief or the other thief, your choice.

                • Re: (Score:3, Insightful)

                  You take your chances on the first attempt. But why in the world would you reelect him or the party when he screws up? And then you got these kind of guys in there for five or six terms, what is up with that? The problem is now self inflicted. It's not even politics anymore, it's a pathology.

                  • But why in the world would you reelect him or the party when he screws up?

                    Presumably because he hasn't screwed up on other issues that are important to other voters. For example, a lot of voters think increasing or decreasing a woman's right to choose to kill her unborn child outweighs numerous sins in other areas.

                    • Regardless, my whole point has always been that it is not the "system's" fault. All choices are still personal no matter what the motivation.

        • I thought the whole point of the data caps was to compete with Netflix and other streaming services. Obviously their services would get a free pass on the limits.
        • by tlhIngan ( 30335 )

          * they shouldn't be allowed to charge per GB without offering better tools for their users

          "they" shouldn't provide the tools at all.

          NIST or equivalent body should be generating the standards for measuring traffic use, and if Comcast wants to charge per-GB, they need to provide everyone with a NIST-calibrated and certified meter. Just like your water meter, your gas meter, your electric meter has calibration stamps and seals to indicate that yes, what they measure is accurate.

          That meter should have a 0-cost

          • by unrtst ( 777550 )

            Blah, semantics on "they", but I agree 100%.
            You noted some of the questionable areas, such as headers, DOCSIS, DDoS's, etc.
            For all header stuff, I'm fine with or without it included, and it's easier to include it, so that's fine - as long as it's sold that way.
            For DDoS's, there would have to be some way to work with them on that, similar to getting SMS spammed on a cell phone with a limited plan - they'll work with you, and block that stuff. If they can't block it, that's at least partially their fault. Poi

          • Metering the content instead of the bandwidth is completely ass backwards. "Saturation" is a purely bandwidth issue. The "content" doesn't change, it is merely copied into memory/cache/storage. And what's the deal? I thought "broadcasting" should make it a non issue.

      • Then pick a different time.

        The 8% of users who are exceeding 300gb per month simply should not be able to saturate the lines. If 8% of users can create a traffic jam, we've got bigger problems.

        Meanwhile, Comcast can see their own metrics, even if they don't release that info publicly. So they can pick a time-frame that's currently underutilized, make that the "unlimited" time, and the big-downloaders will adjust accordingly.

    • Comcast does not have caps in all locations. [xfinity.com] I have uncapped bandwidth on Comcast in Portland, OR.

      • I recently switched to Comcast from ATT Uverse, and the 300GB cap says it's not 'in force' on my account page. I have a 200mbps plan, and they offer faster than that, I think up to 400 or so at least. What areas do not have at least 100mbps plan on cable? Is that rare or a lot of places?
      • I signed up for the Comcast business internet. There is no caps on their business internet.
    • "back in the day" (1990s) I had a dialup provider who fingered me for "violation of the TOS" unspecified infraction, and terminated my account - which was fine since their 14.4Kbaud dialup service was delivering about 100 baud of actual throughput during prime time hours after they signed on more customers than they could service.

      I'm pretty sure they didn't like the fact that I used to download usenet newsgroups 8 hours a night, and since most people didn't do that, they just jettisioned the 2% of their cus

    • by The Raven ( 30575 ) on Wednesday April 27, 2016 @08:08PM (#52001747) Homepage

      They can't. Even if they thought it was a good idea systemically.

      • What's sucking most people's bandwidth? Streaming.
      • What can't you timeshift? Streaming.
      • What can you timeshift? Torrenting.

      So if they implemented time based data surcharges, they would drive users to piracy. Since Comcast and Time Warner both have significant media holdings, any policy that incentivized piracy (would be a non-starter.

      • by Ichijo ( 607641 )

        What can't you timeshift? Streaming.

        Yes, you can [arstechnica.com].

        • I hadn't heard about this, thanks... but until it supports HBO, Hulu, Twitch, YouTube, and a dozen others I'm not remembering off the top of my head it's close to irrelevant.

    • Comment removed based on user account deletion
      • The number of people who want to download huge files for offline use and who are willing to stay up until a particular time of night to start the download

        You don't have to stay up if cron or Task Scheduler stays up for you.

        is similarly tiny,

        When Microsoft is pushing out a new 3 GB "build" of Windows 10 to hundreds of millions of Windows Update clients, that's certainly not "tiny".

    • by Anonymous Coward

      The lines aren't clogged up an any time. As soon as you realize this is a move to monetize bandwidth rather than congestion control, it makes more sense. If it really was about congestion they would just throttle everyone equally during heavy congestion to keep the links from saturating.

  • by crow ( 16139 ) on Wednesday April 27, 2016 @07:32PM (#52001575) Homepage Journal

    If I'm doing my math correctly, 1TB is about 4Mb/s over a month. Or closer to 3, depending on the definitions they're using (base-2 TB vs. base-10, etc.).

    I run a tor relay at over 1MB/s, so that alone would more than double the new cap. I've very glad I'm on FiOS. Though I suppose I'm at the mercy of Verizon if they start doing the same thing.

  • In the past Comcast has never specified what the caps were. And I am talking about residential plans. They were only reporting top 5% users (or in their thinking abusers). Theoretically in the past you could have used 2TB. They would have included you in the shitlists, but that would have been it if you only were flamboyant for one month.

    Right now it is a cap that been added. Some might think it is yuge, that they will never use it.

    Several things will happen:
    - More people will switch to Netlfix and

    • by Burdell ( 228580 )

      Comcast has had defined caps (250G then 300G) in some markets as a "test" for a while (including mine, for 3-4 years now IIRC).

      • Correction. Comcast has defined caps in ALL markets, however, only in a select few trial areas have they actually been enforcing them. I'm currently in one of the areas not in the so called trials, but I do have a cap -- they just don't squat about it if it I exceed it (which I do every month). The 1TB cap I can almost live under.

      • I've been dealing with Comcast caps since 2008. Started at 250GB and then moved to 300GB a while back. At least 1TB is better than 300GB but they will probably stay at 1TB until the FCC does something else that makes Comcast nervous.
  • So Netflix has equipment inside the Comcast network and works fine, but as of a few weeks ago my connection is completely useless for regular non-text based use. I don't come anywhere near even the 300Gig transfer. What is up with that? I've complained but nothing happens.
    I can't stream Linux Action show from Jupiter Broadcasting.
    I can't stream twitch.tv (I find geek and sundry, kerbals, and others as excellent background noise similar to talk radio...but not enraging like talk radio)
    I can't even stream

    • When comcast did this to me several years ago, I moved to at&t. I recently moved from at&t to google fiber after they doubled the bill to penalize us for not ordering their uverse thing and just have them as an isp.

    • by Nutria ( 679911 )

      but as of a few weeks ago my connection is completely useless for regular non-text based use

      When this happened to me, I logged into my cable modem (SB6141) and looked at the signal strength status page. It was waaaaaayyyy down, so I called Cox -- on Saturday afternoon -- and they came out Monday morning. After replacing a bunch of cable and connectors from the pole to the corner of my house, the signal is much better and speeds are greatly improved.

    • Last time this happened to me, YouTube was throttled so much that it was faster under TOR than under the normal unadulterated connection. Granted, while you probably shouldn't use TOR for streaming videos... you can.

      If you have VPN access to your work network, that'll work a lot better. I did a lot of that once I was given access.

  • by brennz ( 715237 ) on Wednesday April 27, 2016 @07:43PM (#52001649)

    Comcast needs to have its own service, Stream TV, imputed against Comcast's own data caps. This will ensure that Comcast does not gain a corporate advantage via exploiting data caps in a monopolistic fashion.

    Then, every other ISP needs to have the same thing occur to prevent the same malfeasance by Comcast from spreading further.

    However, fundamentally, I think the definition of wired broadband need to change to assume the following.

    Wired bandwidth you are provided is a constant stream.

  • It literally costs $7 bucks a month to provide service (including support). Cox themselves admitted this in their SEC filing last year. You don't even get to ask (in a whiny voice) "well who's gonna pay for it?". They're charging 10 times the going rate. The existing subscriber base could pay for everyone and their dog and their dog's squeaky toy to have unlimited internet and we'd _still_ come out ahead. Christ, what is it with this country and it's dread fear of public utilities? People, outside of the so
    • by qzzpjs ( 1224510 )
      I've heard this number before but that number is actually $7/month per 1 mbit/s. Multiply that by the amount of mbit/s they get from their upstream connection. That said, it's still probably far far less than the total number of mbit/s they sold each of their users so they are making a huge profit.
      • Well, if an earlier poster got his/her math right, then it costs $28/mo for everyone to average 1TB/month (4Mbps average). I'd be willing to be metered at double that rate, to be honest, and I'm a pretty big bandwidth user for a 3 person house (~400-600GB/mo). It would still cost me 1/3 of what Comcast charges me (And I've never been charged for cap-exceedence).

      • I've heard this number before but that number is actually $7/month per 1 mbit/s. Multiply that by the amount of mbit/s they get from their upstream connection. That said, it's still probably far far less than the total number of mbit/s they sold each of their users so they are making a huge profit.

        I don't understand how the cost can be related to the maximum throughput. The major expenses are infrastructure and personnel (and I bet payroll is the biggest). For a given infrastructure over a given geographic area, there's a max supportable bandwidth, then you have a big infrastructure cost to support anything higher. Once you pay that, though, you have another maximum bandwidth (say 10 or 100 times the previous)

        So, to say it's linear ($7/mbit/s) doesn't seem right. It's more a function of populatio

        • by pnutjam ( 523990 )
          To be fair, it's probably saturated on one port, wherever they want to gouge someone like Netflix.
    • by John Smith ( 4340437 ) on Wednesday April 27, 2016 @08:11PM (#52001763)
      Y'know, I'm a small government fan but also an aggressive anti-truster. Seems to me that we should just start threatening to smash the ISPs into tiny little pieces if they don't improve.
      • by Anonymous Coward

        We have FTTH municipal broadband in Longmont Colorado. Speed is 1Gbps (that's 1000 Mbps for you comcast folks) Up AND down for $49/Month. Forever. No stupid "specials" that eventually expire. No data caps either! And yes we stream HD all time.

        If our small city can do it, so can yours. The city only recently rolled out this service, and hundreds of residents have ditched comcast and centurylink for service that is more than an order of magnitude faster, at a much lower price. Local competent customer service

        • [nice story omitted] This is the future.

          I'm not sure. With the mergers, the lobbyists, wholly owned legislators, content provider-ISP relationships, etc., I think that it may not be the future. They are doing everything they can to reduce the community broadband competition, like they did everything to gain monopolies in their service areas. A lot depends on who runs the FCC. The decision to override the state laws against community broadband (see this [arstechnica.com]) could easily be overturned by the next administration. It could easily kill your service.

  • While I'm not thrilled with the concept of traffic limiting in general, this is an amount of data that will easily accommodate a full family of average users, or even a couple of power users.

    I've been keeping track of my bandwidth usage for 5 years, even though I've always had true-unlimited plans via business class service. My absolute highest month, ever, was 670 GB. Most months are around 250 GB, and I consider myself a power user, like most people on this site probably do.

    Sounds like they've found a rea

    • Family of 4 on Comcast here.
      We did 1.4TB in January, and 1.2TB in Feb.
      667GB in March, but we went on vacation for 14 days.

      We don't torrent. We don't have cable TV service, we use Netflix, Hulu, and Amazon Prime.

      We may be the exception, but I see more families heading my direction rather than ours.

  • I use less than 30 GB a month. That's a tenth of the old limit and less than a thirtieth of the new limit. Instead of paying my $50 a month bill as usual, can I return my unused portion for a $45 discount? Odds of that ever happening are of course zero.

  • Turns out I've had the same router since 2013, which keeps bandwidth logs.

    With one rare exception (where I managed to blow through 150GB in a single day??) I've never exceeded more than 200GB, that exception month being 227GB. I consider myself a power user, but in reality most months floated around about 120GB/mo.

    300GB sounds fine for most users, I have to really push it to try and burn up 250GB, let alone four times that amount. Maybe I need to upgrade to a 4K display to stream 4K netflix?

    • Yeah, with wife and kids, and them all streaming netflix an hour or two, my work from home (and having to transfer imagery, docker images, etc.), plus gaming (Eve, roblox, minecraft server), it's easy to blow through 300GB in a month. Not every month, but enough.
      • See, that's when you're supposed to buy multiple connections. You know, like how you're required to get multiple otherwise-useless TV set-top boxes now to access basic cable.

        I remember when they switched over. I had a TV card that was compatible with the digital cable signal. It was great. I could tell the software to record something at a specific time, just like a DVR. Then the signal became encrypted and the card became less useful. I could hook up the set top box to the computer, but the computer couldn

        • You know, like how you're required to get multiple otherwise-useless TV set-top boxes now to access basic cable.

          Who requires you to get multiple STB just for basic cable access? I can see "one", but not "multiple". And even "one" probably isn't required. Comcast would have been happy to let me turn mine in -- it means one less OnDemand user.

          I had to rent a Comcast DVR if I wanted that feature again.

          There are other, non-Comcast options. SiliconDust sells them, for one.

  • Just like being force fed fewer bricks: http://ars.userfriendly.org/ca... [userfriendly.org]
  • Finally enough bandwidth for a Steam sale!

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