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Twitter CEO Dick Costolo Secretly Censored Abusive Responses To President Obama, Says Report (buzzfeed.com) 308

An anonymous reader quotes a report from BuzzFeed: In 2015, then-Twitter CEO Dick Costolo secretly ordered employees to filter out abusive and hateful replies to President Barack Obama during a question and answer session, sources tell BuzzFeed News. According to a former senior Twitter employee, Costolo ordered employees to deploy an algorithm (which was built in-house by feeding it thousands of examples of abuse and harassing tweets) that would filter out abusive language directed at Obama. Another source said the media partnerships team also manually censored tweets, noting that Twitter's public quality-filtering algorithms were inconsistent. Two sources told BuzzFeed News that this decision was kept from senior company employees for fear they would object to the decision. According to sources, the decision upset some senior employees inside the company who strictly followed Twitter's long-standing commitment to unfettered free speech. A different source alleges that Twitter did the same thing during a question and answer with Caitlyn Jenner.
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Twitter CEO Dick Costolo Secretly Censored Abusive Responses To President Obama, Says Report

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  • First Post... (Score:4, Insightful)

    by bongey ( 974911 ) on Thursday August 11, 2016 @07:15PM (#52687701)
    The following account has been suspended for violating our terms of service of not agreeing with us politically.
    • Re: (Score:2, Insightful)

      by pr0t0 ( 216378 )

      I know you're being funny (it is funny), but in case anyone is thinking otherwise, I doubt this was politically motivated. It was probably just financial self-interest on the part of Twitter. Do you want to own the platform that allows for rational discourse between the leader of a nation and its citizens, or do you want to own the platform that's pretty much just a cesspool of profanity and vitriol?

      Hint: you get a lot more advertising revenue for the former.

  • Who Cares? (Score:4, Interesting)

    by amiga3D ( 567632 ) on Thursday August 11, 2016 @07:17PM (#52687709)

    As an avid anti-Obama person I can't say that I really care. As much as I think he's been a poor excuse for a president, almost as bad as his predecessor, he's still the President of the United States. I think the office deserves respect even if the person holding it doesn't. If people can't express their displeasure without nasty, obscene and abusive language then I feel Twitter should censor them. If they want to practice their first amendment rights it is not incumbent upon Twitter to allow them a platform for it.

    • Comment removed (Score:5, Insightful)

      by account_deleted ( 4530225 ) on Thursday August 11, 2016 @07:31PM (#52687785)
      Comment removed based on user account deletion
      • I don't think they are mutually exclusive are they?
      • Re:Who Cares? (Score:5, Insightful)

        by amiga3D ( 567632 ) on Thursday August 11, 2016 @08:27PM (#52688075)

        You can't scrutinize something without being respectful? Or at least civil?

        • by DaHat ( 247651 )

          If only we had an objective standard for "respectful" or "civil" that was applied equally.

          Alas there is a very clear double standard which our media helps enforce.

          • by dcw3 ( 649211 )

            Alas there is a very clear double standard which our media helps enforce.

            Great point. They go out of their way to create drama...without it, nobody pays attention.

      • by dcw3 ( 649211 )

        Intense scrutiny doesn't, and criticism doesn't require disrespect, or hateful language. Foulmouthed tweets and posts don't convince anyone who wasn't already in your camp. Point to evidence, explain your position, debate w/o a chip on your shoulder. Then you (not you specifically JCR) might be able to sway some opinions. I have several friends who I disagree with politically, and we have lively discussions, but at the end of the day, we can still be friends and respect each other because we're civil.

    • Re:Who Cares? (Score:5, Insightful)

      by rworne ( 538610 ) on Thursday August 11, 2016 @08:10PM (#52687975) Homepage

      This was for a twitter Q&A session?

      I also am no big fan of the POTUS, but if Twitter was filtering out trolls and other related crap to cut down on the noise, then so be it. I consider it more like moderation rather than censorship.

      As long as the filtering was only for "abusive and hateful" messages, I have no problem with it at all. If they were cutting out legitimate but potentially embarrassing questions based on a political agenda, then I do have a problem.

      The best way to handle this is to up-front disclose that submissions to the Q&A will be moderated and abusive/hateful messages will be deleted.

      • Re:Who Cares? (Score:5, Interesting)

        by Aighearach ( 97333 ) on Friday August 12, 2016 @03:29AM (#52689339)

        Yeah, very not news. IMO if you're doing a sponsored Q&A with a VIP and you don't moderate it, you're just trolling for trolls. And what VIP is going to say yes to you? Of course you better moderate.

        I'm not a VIP, and I wouldn't agree to something like that as a published event if they didn't even have ushers. Even a waiter in a restaurant is going to kick people out if they're hurtling abuse at other diners.

        Like at a baseball game; you can shout whatever you want at the umpire. If you're sitting near the front in an identifiable spot and you shout clearly offensive stuff at the VIPs during intermission events, you might very well get kicked out of the stadium. This is to be expected.

        And no, when you're providing a service you don't really need to warn people that if they're abusive or hateful to other participants, they might get kicked out. That is really basic and obvious.

    • by bongey ( 974911 )
      A quick google search of your comments really finds anything negative about Obama. Your sheepish belief that Obama is better than Bush raises the bullshit flag. He changed none of Bush policies in fact he made them worse. How many presidents spied on millions of americans, refused certain reporters based on party, went after whistleblowers as much and divided the country as much based on race? Answer None.
      • by amiga3D ( 567632 )

        I've listened to people rant and rave about US presidents since LBJ. Everyone of them had people that said they were "the worst ever." I mostly agree with you but seriously W. Bush was a bad leader. His response to almost everything was awful. I really resent Bush more because I voted for him the first time around. I hoped he would do better but he ended up being a disaster. How can someone claim to be a conservative and grow government like that?

    • The office has no respect for its duties, the nation, the nations citizens, or itself.
      Respect has to be earned.

    • by rtb61 ( 674572 )

      Uncle Tom Obama is far, far worse than the Shrub, the Shrub had no idea what he was doing and it was Darth Cheney that was the real president. Uncle Tom Obama knows exactly what he is doing and the real negative outcomes of those actions. So that actions are taken with full intent, with knowledge and understanding of how severe those outcomes really are, which makes him far, far worse than the Shrub. You are comparing an idiot drug addict to a constitutional professor, the greater your awareness of the out

    • Comment removed based on user account deletion
  • by Anonymous Coward on Thursday August 11, 2016 @07:19PM (#52687719)

    This way they can always point to the comments and say look how many people agree. It's part of a no-negativity culture. Helps hide the truth. Imagine finding out that your post with 1000 likes actually was hated by 100,000 people?

    They don't do this for donald trump or any other figures who don't fit he agenda.

    • Donald Trump isn't POTUS.

      He hasn't earned any respect at all.

    • If you can't tell the difference between being blatantly offensive, and a "no-negativity culture," then you're probably not adding anything of value that would be lost if you get tossed out for reasons you claim to not understand. There has to be a minimum bar where if you don't at least have enough "theory of mind" to understand why people don't consider shouting obscenities to be constructive, then they aren't going to want to listen to you anymore.

      You don't have any right for me to care what you have to

    • Oh my goodness.. can people really be this stupid.

      No where in the article (I know.. READING THE ARTICLE.. what a concept?) did they say anything about moving "negative" or "critical" comments to the president. They removed "abusive" and "hateful" speech..

      There is a difference between someone saying "Your policies are the worst and taking the country into the toilet" vs. "you f**king ni**er c**t, just die why don't you" One is being critical and complaining about the president.. and one is just plain rude

  • by bongey ( 974911 ) on Thursday August 11, 2016 @07:21PM (#52687731)
    Q: Do you filter out certain Tweets before they appear on Twitter? A: No
    Our users now send a billion Tweets every four days—filtering is neither desirable nor realistic. With this new feature, we are going to be reactive only: that is, we will withhold specific content only when required to do so in response to what we believe to be a valid and applicable legal request.https://blog.twitter.com/2012/tweets-still-must-flow
    • by bongey ( 974911 )
      Better link https://blog.twitter.com/2012/... [twitter.com]
  • by flopsquad ( 3518045 ) on Thursday August 11, 2016 @07:22PM (#52687741)
    I fail to see how silencing the GNAA trolls during a Q&A session is cause for great hand wringing. It didn't say they filtered "conservative viewpoints" or "reasoned criticisms"... they said "abusive responses." And it's Twitter's 1st amendment right to allow abuse (within the confines of the law) or not on their platform.
    • Given prior reputation with Twitter being aligned with the SOCJUS left, they'd let GNAA go nuts.

    • AC addressed it above in that it doesn't paint a realistic picture of how much folks approve or disapprove of the man in general. As stated, if your post is liked by 1000 people then you believe what you've said is popular and accepted. Without knowing that 100,000 absolutely loathe what you've said, you have no way of knowing that your " truth " is somewhat skewed.

      The same thing happens with MSM. Flavor X spends their entire time gushing over their candidate while bashing the opposition. Due to their

  • by sethstorm ( 512897 ) on Thursday August 11, 2016 @07:25PM (#52687753) Homepage

    They don't protect from abuse or harassment, they just protect the leftist narrative. Anything that challenges it, no matter how trivial, is deemed "abuse" or "harassment" for emotional appeal.

  • The word (Score:4, Insightful)

    by sphealey ( 2855 ) on Thursday August 11, 2016 @07:40PM (#52687831)

    I believe the word the linked poster was searching for was "edited", not "censored". When a private organization chooses what to print and what not to print on its platform that is editing.

    sPh

    • Re: (Score:2, Informative)

      by Anonymous Coward

      That tired old "it's only censorship when the government does it" nonsense is getting annoying. Private corporations can and do censor, too.

  • by 31415926535897 ( 702314 ) on Thursday August 11, 2016 @08:21PM (#52688039) Journal

    I used to think Quora was cool, but there was a day that they started censoring replies to Hillary Clinton's answers to question (well, probably her staff's answers).

    I read through her answers and found one of them to be particularly deceitful...beyond normal political spin. So I replied with a stern but thoughtful and truthful post. I did not engage in ad hominem or say anything derogatory. I was clearly not trolling and the follow-up discussion under my thread was outstanding.

    After about an hour, the post disappeared without a trace. No communication to say that the post was flagged or in violation of their terms of service. I've seen very edgy and far more provocative pieces stand in comparison to what I wrote.

    It's become clear that they were only interested in being a mouthpiece for Clinton and her platform. Quora was unwilling to communicate about the censorship despite my repeated attempts to contact them, even to employees who had previously reached out to me. It was utter silence. Since then, I've seen extended invitation to the liberal side of the political aisle to promote their "answers" (read: agenda) into the feeds of their readers. They're supposed to be interest and preference driven, but oddly enough I get all of Clinton's rhetoric despite having signed up for math and science subjects.

    Anyway, I know that Quora isn't Twitter, but it is alarming how hard these social media companies feel compelled to censor the dissent against their prospective. What are they afraid of? I also find it disgusting that they act so anti first amendment in the country and culture that allowed them to thrive. Flaming hypocrites, all of them.

  • by JustAnotherOldGuy ( 4145623 ) on Thursday August 11, 2016 @08:34PM (#52688109) Journal

    Actually, it seems reasonable to me to filter out abusive and hateful replies, since it's unlikely they'll add much to the discussion.

    Are people spouting racial epithets or hurling insults going to encourage any thoughtful responses or materially improve the Q&A session? No, probably not.

    I also think that general interaction with the president of your country should be conducted with some decorum by default, but maybe that's just me. Maybe I'm just out of touch.

    Even the presidents and politicians whom I can't stand would get some basic civility and respect from me, in some cases the bare fucking minimum. In terms of the president, whether or not I like whoever it is, if we ever meet he/she will get some respect and civility from me.

    • by jafiwam ( 310805 )

      Surely there were ways to run the same event without lying about what they were doing.

      Slashdot has it figured out, ask for questions, collect and collate them all, pick the best ones that the staff wants to have and then pose them to the guest.

      Twitter could do that with having a handful of people then re-post the questions so they are "live" and it's quick off the cuff answers not some cynical slick think tank response.

      They didn't. Not because they couldn't, but because they didn't want to. They CHOSE t

  • That's the problem.

    • From a moral viewpoint, agreed.

      From an entertainment angle, however, can we get one good day *without* news about 'twitter' or 'tweeting'? Seriously, Slashdot, I come for news that matters, not looney tunes news.

  • Normally I would go on a rant about how I am deleting twitter right now. But I am not even sure I still have it installed. I got a few dozen followers and then sort of found it all stupid. It was just "BUY MY CRAP" "I AM SO COOL" "BUY MY CRAP" "I AM SO COOL" "BUY MY CRAP" or and, "I am so witty"
  • We used to have a much freer and diverse web until about 7 years ago. We had separate social media platforms for everything from blogging to photo sharing to music. And we had (still have) the open RSS standard to combine feeds from various sources.
    And yet people voted for a monolithic, closed web with Facebook and Twitter. 2 easy chokepoints that can be shut down at a whim, as seen in Turkey with the recent coup. Even if Slashdotters personally don't use these services, the vast majority of people do, and

  • by nomadic ( 141991 )
    I am just utterly shocked that anyone would think that a public question-and-answer session for the President would not be censored, whatever media was used.
  • Can they apply this to everyone's account by default, with an opt out option? That would maintain freeze peach (everyone can see your tweets if they opt in) and make the platform nicer (people can avoid abuse trivially).

Keep up the good work! But please don't ask me to help.

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