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Canada Technology

Chatbot that Overturned 160,000 Parking Fines Now Helping Refugees Claim Asylum (theguardian.com) 90

Elena Cresci, writing for The Guardian: The creator of a chatbot which overturned more than 160,000 parking fines and helped vulnerable people apply for emergency housing is now turning the bot to helping refugees claim asylum. The original DoNotPay, created by Stanford student Joshua Browder, describes itself as "the world's first robot lawyer", giving free legal aid to users through a simple-to-use chat interface. The chatbot, using Facebook Messenger, can now help refugees fill in an immigration application in the US and Canada. For those in the UK, it helps them apply for asylum support. The London-born developer worked with lawyers in each country, as well as speaking to asylum seekers whose applications have been successful. Browder says this new functionality for his robot lawyer is "long overdue". He told the Guardian: "I've been trying to launch this for about six months -- I initially wanted to do it in the summer. But I wanted to make sure I got it right because it's such a complicated issue. I kept showing it to lawyers throughout the process and I'd go back and tweak it.
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Chatbot that Overturned 160,000 Parking Fines Now Helping Refugees Claim Asylum

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  • From what I understand of the current asylum interview process, the key question is "is your life in danger" followed by variations on "prove it." (Sometimes the proof is as simple as pointing to death threats on Facebook.) Does anyone know if coaching this process is what this bot is doing?
    • by ShanghaiBill ( 739463 ) on Tuesday March 07, 2017 @12:58PM (#53993185)

      Asylum applicants without attorneys are four times as likely to be rejected, so knowing the process is important. People that represent themselves tend to talk about how much they like and appreciate America/Canada/UK, that they are grateful for the opportunities, and how they are working hard to contribute. In an asylum hearing, that is pretty much the opposite of what you should say.

      • by AmiMoJo ( 196126 ) on Tuesday March 07, 2017 @01:04PM (#53993223) Homepage Journal

        Indeed, the focus has to be on proving that you are at risk where you came from. So proving you were a resident of Alepo, getting medical reports on scars from torture/beatings, that kind of thing.

        It's actually quite similar to the parking fine challenge process. Most of what you think is important isn't, it's really about making very specific points and demonstrating specific things that are well established.

    • by Shoten ( 260439 ) on Tuesday March 07, 2017 @01:06PM (#53993233)

      From what I understand of the current asylum interview process, the key question is "is your life in danger" followed by variations on "prove it." (Sometimes the proof is as simple as pointing to death threats on Facebook.) Does anyone know if coaching this process is what this bot is doing?

      Yes...but using that reductive approach, you can say that this is how almost any compliance/vetting process works.

      PCI DSS: "Do you handle payment card information securely," followed by variations on "prove it." Yet, accomplishing this is expensive and challenging.

      Tax audit: "Have you paid what you owe for taxes," followed by variations on "prove it." The visceral reaction of anyone who has been through a tax audit makes my point here.

      Security clearance interview: "Can we trust you with state secrets," followed by variation on "prove it." This gets even more interesting if you get a polygraph exam...which is essentially nothing more than a twisted, mind-fucky variation of the same.

      The trick is in the "prove it" part...or more specifically, the overlap between what actual means are feasible for providing proof combined with what the questioning entity defines as acceptable proof. In different situations, this overlap may be subject to negotiation as well (or not), and that is its own area of expertise unto itself in some cases. Almost all of these processes also involve setting legal precedents during their early days as well.

      In short: sure, you can use a verbal metaphor to represent the process in an oversimplified manner. But that doesn't make the actual process...as required by anyone who engages with it...simple or easy.

      • Process is oft times more important in legal situations than the facts... or the law. The single biggest reason to retain an attorney is to get someone who can navigate the process on your behalf.

        Applying for asylum isn't only about proving that your life is in danger; it's about proving it the right way, in the right terms, in triplicate (except when only in duplicate), while the moon is waxing. Get one step wrong, and you may well lose your case, regardless of the facts, the law, or the truth.

        After proc

    • That should be doable. Claim you're gay and that you're from some country where a religious nutjob is making the laws and your life is in danger.

    • by Anonymous Coward

      I practiced Asylum law in lawschool. It is never simple. The judges are moody and overworked, the results are sometimes arbitrary. There are lots of rules (some unwritten), and lots of strategies. Do you want asylum, or maybe the easier-to-get CAT withholding-removal? Perhaps try for a VAWA? U visa? T visa? It is very hard for an outsider to pick the right strategy. ICE, CBP and for-profit detention facilities add another element of unpredictability. Should you request asylum at the border (probab

    • Erm no. That would be an ideal - but it really is a lot more complicated than that - how complicated varies by country. Asylum laws vary by country.

      An asylum-seeker is never an illegal immigrant (contrary to how president Trump described the Australia deal) - it's legal under international law (As well as US and Australian domestic law btw) to show up at a border without a VISA or passport if you are a refugee. Of course, if your request for asylum is denied and you THEN go in you could BECOME an illegal i

  • by Anonymous Coward

    I think you mean "helping turn immigrants into asylum seekers"

  • by Anonymous Coward
    Maybe it's not good as a lawyer for a refugee. But if I were a refugee, I'd sure be using it. Asking it questions and copying the answer. There a quite a few idiot lawyers are out there who just care about collecting a pay check - Not defending you, or doing any research on your case. Use AI for questions you would ask a lawyer about your situation. Then ask the lawyer the same questions. If they don't line up with AI's answers go find another lawyer.
  • by bugs2squash ( 1132591 ) on Tuesday March 07, 2017 @01:33PM (#53993451)

    Every government form should have chatbot assistance available. The purpose of the government form is to convey information accurately so that help can be delivered to the people that qualify and rule out assistance to people that should be denied - that is the government's intent after all.

    If the chatbot helps imrorve the effectiveness of that process, and it seems there is evidence that it does as I have not heard that the 160,000 odd parking citations were overturned improperly, then all for the better.

  • by 4wdloop ( 1031398 ) on Tuesday March 07, 2017 @03:10PM (#53994195)

    ...and lawyers help created it? Hell must have froze over....or more likely I am missing something. Ok, I generalize, some lawyers may be good persons.

    Not that I personally am against it!

    • by TimSSG ( 1068536 )

      ...and lawyers help created it? Hell must have froze over....or more likely I am missing something. Ok, I generalize, some lawyers may be good persons.

      Not that I personally am against it!

      Of course Hell froze over; Did you NOT hear the Chicago Cubs won the World Series in baseball! Tim S.

  • How come the chatbot is this good - winning 16:25 cases?

    Will govs now produce their version of chatbot for enforcement or judges to use and fight back?

  • It sounds like he took a straightforward and simple solution like, a list of advice and rules, and turned it into a complicated guess the verb adventure.
    I cannot imagine any situation where simply providing a list of advice would not be easier to use.

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