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Education

Chatbot Helps Students Choose Courses (bbc.com) 20

An anonymous reader shares a report: Leeds Beckett University has launched a chatbot to help prospective students find the right course. It follows the publication of A-level results in England, Wales and Northern Ireland. Using Facebook Messenger's chatbot technology, students would be able to "assess their suitability" for different courses, the university said. But if they would prefer to speak to a human, "phone lines will continue to be open throughout the clearing process." The university's head of digital experience and engagement, Dougal Scaife, said: "We know that our prospective students already use lots of messaging software for communicating with their friends, such as Snapchat, WhatsApp, as well as texting, so developing a chatbot was a natural evolution in order to engage with our prospective students in a medium that is ubiquitous, familiar, and comfortable for them."
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Chatbot Helps Students Choose Courses

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