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The Almighty Buck Businesses Technology

Under Pressure, Amazon Plans To Accept Cash at Cashierless 'Go' Stores (cnn.com) 171

Bowing to growing pressure from opponents who say that cashless stores leave out low-income Americans, Amazon plans to take cash at its 10 cashierless "Go" stores. From a report: Amazon Go stores, located in San Francisco, Chicago and Seattle, use AI and cameras to check out customers. Amazon reportedly is considering opening up to to 3,000 by 2021. "We are working to accept cash," a spokesperson for Amazon said Wednesday. "Paying cash at Amazon Go will work as you would expect: you'll check out, pay with cash, and then get your change." Amazon did not say when Go stores will begin accepting cash. Amazon also said its bookstores will start taking cash, but did not share any details.

Steve Kessel, Amazon's senior vice president of physical stores, told employees last month that Go stores would add "additional payment mechanisms," CNBC reported earlier on Wednesday. Kessel was responding to a question about how Amazon plans to address "discrimination and elitism" at cashierless stores, according to the report.
Further reading: As More Retailers Ban Paper Money, It's Making Things Awkward For Customers Without Plastic.
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Under Pressure, Amazon Plans To Accept Cash at Cashierless 'Go' Stores

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  • Prevasive tracking (Score:5, Interesting)

    by sinij ( 911942 ) on Wednesday April 10, 2019 @03:04PM (#58416938)
    This is not about low-income, rather about keeping alternative to payment processors widely accepted and available.

    Just consider the power VISA would have if there was no ready alternatives to paying with VISA. Without alternatives they would have an effective power to implement VAT-like tax on everyone worldwide. At least for now, ability to pay with cash keep them in check - if they get too greedy merchants would stop accepting plastic.
    • by Anonymous Coward

      If Visa (or MasterCard for that matter) become too greedy, merchants will simply only accept bank cards (as many already do). A credit card transaction can cost upwards of 2%. Bank card transactions are almost free these days (and have always been cheaper than credit cards).

    • by Cyberax ( 705495 )
      VAT is paid by merchants. It's just a form of the sales tax and it works just fine with cash.
    • by Ranbot ( 2648297 )

      I agree with the "pervasive tracking" sentiment but not for the same reason... I suspect Amazon doesn't like that it's harder to track cash-paying customers and any products they buy, touch or even pause near in the store... That sort of data on individual buying behavior is invaluable... especially if they connect individual in-store purchasing habits to their online purchasing habits.

      Also, I don't believe any excuses that technology to accept and dispense cash automatically is not ready. Most grocery stor

    • by PrimaryConsult ( 1546585 ) on Wednesday April 10, 2019 @06:42PM (#58418008)

      Japan did it right. For various reasons they were very, very slow to accept credit cards. It is not uncommon for people to spend the equivalent of several thousand USD in cash for large purchases. When convenience was desired for small purchases, prepaid cards came into the picture that had nothing to do with credit cards and could be refilled for cash at kiosks located in department stores, train stations, hotels, etc. They can be anonymous or registered with a protected balance, are tied to rewards programs, etc. The end result was the big credit card companies had to beg merchants to accept their cards, and you're still much more likely to find EDY or a transit pass accepted at a merchant or vending machine than you will a credit card.

    • Just consider the power VISA would have if there was no ready alternatives to paying with VISA.

      I do wonder what stretch of the imagination converts cashless to mean VISA, or even single company, or even single technology for that matter.

  • by geekmux ( 1040042 ) on Wednesday April 10, 2019 @03:10PM (#58416974)

    When a 16-year old with no more than a side gig cutting laws can obtain a free checking and savings account, to include the debit/credit card, can someone please explain this "low-income" excuse?

    Perhaps instead of "low-income" you call it what it is; Citizens wanting to hide their legal status by being paid under every proverbial table.

    Yeah, I like semi-anonymous transactions and privacy too, but they're not doing this for "high-privacy" Americans...

    • Re: (Score:2, Interesting)

      by sinij ( 911942 )
      Do you understand why "if you have nothing to hide..." argument is flawed? Well, your "Paid under every proverbial table." is exactly the same.
      • Do you understand why "if you have nothing to hide..." argument is flawed? Well, your "Paid under every proverbial table." is exactly the same.

        Do you understand that citizens living in a country illegally fail to meet the criteria of "nothing to hide"?

        No, not "exactly" the same. At all. There's a reason we're talking about a small fraction of society here.

        • by AvitarX ( 172628 )

          What about children getting their money from a side gig?

          Sure I guess they could file their taxes, but that's not usually how a side gig works.

    • same reason for claiming ID can't be required to vote, which makes me wonder if that's what this is really about...
    • I can (Score:5, Insightful)

      by rsilvergun ( 571051 ) on Wednesday April 10, 2019 @03:35PM (#58417136)
      it's fine for the 16 year old with no credit. Give that kid a few years. The car his mom & dad helped him buy will break down and his two $8/hr jobs won't be enough to get it fixed. He won't know how to fix it himself because we pay for schools with property taxes and Auto Shop was one of the first things cut when the property values in his neighborhood collapsed and his school district lost all it's funding. Kid now has a high interest loan over his head and very little money. So his credit's shot. One of these days he overdraws his account and the bank uses that opportunity to close it out and send him packing since he's all cost and no profit. The divorce he has in his 20s (along with child support) means no bank will touch him. Doesn't help that the mom cleaned out his account right before the divorce

      Once the world kicks down you it doesn't stop. Unless some outside force steps in you're pretty much done with. As for the illegals, they've got their own little world that still takes cash that they keep to. Everyone knows they're there but turns a blind eye because the local businesses want to hire them and the locals themselves want their lawns maintained and their houses renovated on the cheap. This has nothing to do with illegal immigration. We could stop that any time we want with stricter employer guidelines and by ending the drug war so the refugees would stop streaming in. But if we did that the right wing in America would lose yet another boogeyman to scare us with.
      • Yeah, there's a reason everything seems to be an endless battle - even when one party has total control and a concrete agenda, they blow it. An American politician can do too much and cause a disaster or do too little and say, "We'll get it right next time if you vote for me," thus it pays for them to be as ineffective as possible.

        We will never solve any issue that we care about. Instead, our politicians will continue to fight a forever-war over meaningless bandaids and half-measures while promising it will

        • Not exactly (Score:4, Insightful)

          by rsilvergun ( 571051 ) on Wednesday April 10, 2019 @10:42PM (#58418978)
          the problem isn't them blowing it, the problem is that a right wing, pro corporate and anti-worker regime has been in charge since Reagan. It's not about too much or too little, they've always done a lot, it's just mostly been bad. Tax cuts for the rich, attacks on Unions, deregulation (especially of banks who gamble with trillions knowing full well their losses will be covered by you and me) trickle down economics, austerity for the working class and opulence for the rich and endless war to support the military industrial complex.

          We've been trying right wing politics for decades, whichever party was in charge. Folks have been trying to replace "The Establishment" without being able to understand who the establishment is.

          Go look up opensecrets.org [slashdot.org]. That's a good place to start. Watch Secular Talk and Shaun [youtube.com]. Read A People's History of the United States [historyisaweapon.com]. Listen to what Bernie Sanders says about healthcare and what Liz Warren says about the banks. Do these things and it'll start to make sense. The problem is a wealthy elite who's greed and power hunger knows no bounds. You can't just look at parties or politician or who makes you feel good about yourself. What matters is policy and who does [commondreams.org] and doesn't [justicedemocrats.com] take corporate PAC money. Oh, and watch out for guys like Beto O'Rouke, who seems to have gotten his money from the wealthy and hide that fact by having them bundle small donations.
      • Cool story, but why would that situation mean he can't get a savings account with a debit/credit card?

        Do Americans actually charge for these? Do for some reason you need to have a good credit rating to pay with debit over VISA?

        If so the problem here isn't credit, the people or the cashless concept.

        • banks will not give you an account in America. It is very common for men post divorce to be unable to get an account. Alimony and Child support payments show up on your record and can hurt you because they are a debt that must always be paid before anything else. Also divorces are really, really difficult and expensive and you'll often be left in a bad spot financially.

          My understanding is large parts of Europe have "Postal Banking" where you can open a public bank account at a Post Office regardless of
    • Well, if it has the side effect of preserving privacy, that's a benefit. Besides, a lot of tax money is being wasted on military murder sprees and mass incarceration. Who gives a fuck if DC gets a few shekels less?
    • by AvitarX ( 172628 )

      My bank refused to give me a non ATM card until I was 18.

      Also, free accounts have been inching up their minimum balances since they've started consolidating.

      • by tsqr ( 808554 )

        Here's an idea: walk into a grocery store and buy an Amazon gift card for any amount from $25 to $500 (need one for $29.73? Yeah, you can do that). Now you don't need a credit or debit card at the Amazon store.

    • Strange how you qualified your statement so specifically.

      Yes, lots of banks offer "student" accounts with no monthly fee for young people, but it only lasts until a certain point.

      Meanwhile, the rest of us have to keep a minimum balance over a certain amount to get the monthly fee waived. More and more Americans can't maintain an average balance at that point, thanks to the growing wealth inequality in the country.

      So, not sure if you're trying to create a strawman or what. Or was this an anti-immigrant rant,

    • by pnutjam ( 523990 )
      Low-income is a thing. I'll break it down two different ways that I've experienced.

      scenario 1
      Not enough money coming in, account eventually gets overdrafted and closed. You owe the bank money. No other bank will open an account for you.

      scenario 2
      you make enough money, but can't afford the float. You don't have direct deposit. if you deposit your paycheck, it will take 2+ days to clear. That's business days, so Friday deposit shows up next Wed.
      Meanwhile, you can cash your check at the check wal-mart fo
    • Bank accounts require you to maintain a minimum balance, usually a few hundred dollars. If you go below that, they start charging monthly fees. For a 16 year old living with their parents, locking up a few hundred dollars where they can't touch it might not be a big deal. For a lot of people living below the poverty line, it's not an option. They don't have the money to put aside. That means no bank accounts and no debit cards.

  • It's $2500 a transaction if you want it. Mmm, that's a tasty -$2498 candy bar!

  • From watching a documentary last night, it seemed like many homeless in Seattle shoplift with impunity (and immunity) already. So it seems like they were already fine as they would just walk out of the store with items like every other customer.

  • You don't have to have much money to have a bank account.... hell, I was on the verge of becoming homeless some 25 or so years ago and I still had a bank account. Granted, not much money was in it most of the time, but it was still there... and when I got paid, the money went in, and I'd pay everything electronically up until the money ran out... wash, rinse, repeat, every pay cycle. I lived like this for years.

    I might carry cash maybe only one or two times a year today... but even back then I still ha

    • by Obfuscant ( 592200 ) on Wednesday April 10, 2019 @03:30PM (#58417102)

      You don't have to have much money to have a bank account....

      If you don't have much money and you have a bank account, pretty soon you will have no money.

      I got a "free" $400 offer from a local bank. Deposit X dollars and we'll give you $400 for opening the account. Great deal. Until you find out there's a fee every month that you don't do a certain number of POS transactions with their card. (Hmmm. Not processing transactions costs money that justifies a fee? No, not giving them consumer demographics they can sell costs them money.) There's a fee if you want a paper statement. After just a few months (like 6) without the appropriate number of transactions, your account is deemed "inactive" and ... you pay a fee for that. And after a few more, your account is dormant and can be turned over to the state.

      I needed an international money transfer, and did it through them. There was a $27 fee for that which nobody bothered to tell me about (I had to ask them multiple times for the secret codes so the other bank could send the money, so it's not like they didn't have a chance to tell me), and was not mentioned even on their international money transfer web information pages.

      Banks are a rip-off. Poor people and banks have no common ground.

      • by tlhIngan ( 30335 )

        Banks are a rip-off. Poor people and banks have no common ground.

        The days of a "simple savings account" are long over. There are fees for everything - just go to a bank's website and try figuring out their account plans. If you ever thought your mobile carrier's plans were complex, bank account plans are even more so.

        The cheapest of the cheap accounts (the ones with practically no monthly fee) only give you a pathetic amount of withdrawals - sometimes you can "earn" more if your company does a direct deposi

        • by pnutjam ( 523990 )
          Chase used to have a really good pre-paid debit, chase liquid. Looks like they discontinued it. Looks like 5/3 has a decent one still.
      • Two words: Credit Union. Low fees and good customer service.

        That said, just did a domestic wire and there was a $10 or $12 fee. They were up front about the fee, however.
      • by mark-t ( 151149 )

        If you don't have much money and you have a bank account, pretty soon you will have no money.

        Only if you are not very good at paying attention to exactly how your money is being spent.

        A funny thing about being poor is that you end up learning how to really make every dollar stretch as absolutely far as it will go... and whether currency might be purely electronic with direct payment does not have to impede that.

        • Only if you are not very good at paying attention to exactly how your money is being spent.

          You might note that all the fees I mentioned have nothing to do with spending your own money, it's fees imposed by the bank for the simple privilege of having an account with them.

          A funny thing about being poor is that you end up learning how to really make every dollar stretch as absolutely far as it will go...

          The only way to avoid the fees is to have a "minimum balance", in some cases. Poor people have a really hard time keeping a "minimum balance" because you need to be "not poor" to have that much money sitting in the bank unusable.

          For the person who provided "two words", yes, I spoke specifically about a bank because my normal CU h

          • by mark-t ( 151149 )
            You might not have noticed that I specifically said that I have an account that does *NOT* charge any usage fees per transaction... so there are no "hidden" charges.
            • You might not have noticed that I specifically said that I have an account that does *NOT* charge any usage fees per transaction...

              And you might not have noticed that I wasn't talking about your specific banking arrangements, and that I don't care about your specific banking arrangements. You might also not have noticed that I was not talking about transaction fees, but NON-transaction fees -- fees for NOT using a debit card. No, actually, it's not "might not have noticed", you completely ignored that.

              so there are no "hidden" charges.

              An "inactive account fee" that I was not told about when I created the account is both a "non-transaction fee" and hidden. While the tra

              • by mark-t ( 151149 )

                And you might not have noticed that I wasn't talking about your specific banking arrangements

                That's funny... I thought we were talking about people on low income and its impact on the ability to use banking.

                As I have definitely gone through a very long period of being low income, and this did not adversely affect my ability to use a bank, I figured that my experiences in the matter might be relevant. I watched how I spent my money, and I made sure to deal with insitutions that were favorable to my situa

    • by b0s0z0ku ( 752509 ) on Wednesday April 10, 2019 @03:42PM (#58417172)
      It's easier to pay cash -- I know exactly how much I paid, and they can't enter an incorrect "tip" amount later. Plus cash is good, cash is private, we should all be doing our part to keep the cash economy humming along. It's our duty to freedom from tracking and bank/government control. I carry and pay cash as a (small) revolutionary act.
      • by jwhyche ( 6192 )

        . Plus cash is good, cash is private, we should all be doing our part to keep the cash economy humming along

        I remember 20 years ago there was a tv special on about how the government is tracking you with your cash. There was a little metal strip in each bill, and the government was using that to tell how much you had on you when you went between those inventory theft detectors in stores.

        • by jwhyche ( 6192 )

          To the mod that labeled this as flamebait. There is nothing flamebait about this post. It is a simple statement of a story that I saw decades ago. In the figure you need to make sure you mod correctly for Slashdot moding system to work.

        • That's a lot harder to match to a face and identity than credit card transactions in a bank's database.
          • by jwhyche ( 6192 )

            One of the reasons I believe it is safe to call bullshit on this particular conspiracy theory. So what if they can tell that I walked past a scanner and have $200 in cash in my pocket. Unless.... they take my picture at the time, compare it to a database with facial recognition software, and then log it. I should run that by the tin foil hat group for shits and giggles.

      • by mark-t ( 151149 )

        I know exactly how much I paid with direct payment as well... as I said, my bank account has no hidden fees per transaction, with the benefit that I don't have to carry cash around everywhere. Direct payment is accepted virtually everywhere locally for me, as well as most of the other places I have occasion to travel to. The only time I find direct payment to be less convenient is is when I travel to another country, and only then do I either need to carry either currency local to where I am travelling

        • I know exactly how much I paid with direct payment as well...

          After it happens and appears on your statement. It's hard to be overcharged even by accident when you hand someone the exact amount to cover the payment in cash, and the overcharge is limited to the amount you hand them if you don't have exact change. You can also immediately reconcile the charges with the change and see if the change is correct.

          Also, I expect that the government and bank have more important things to do than monitor my pathetic spending habits anyways.

          You could be wrong, and you are absolutely wrong when you include the vendor to whom you have handed a handy account number they can use to track your every purchas

          • by mark-t ( 151149 )

            After it happens and appears on your statement.

            No... I know how much money I have because I can do math.

            As for being billed the wrong amount... first of all, the machine expects me to acknowledge the amount I'm paying before I do anything. If the vendor passes me the machine after bypassing this verification, I will hand it back to them and tell them to punch it in again, because I want to verify the amount I am paying myself.

            If I do not bother to ensure that they are billing me what I expect, how is t

            • No... I know how much money I have because I can do math.

              You don't know how much your payment actually turned out to be until you see the statement that tells you how much was taken out of your account. It has nothing to do with the ability to "do math". You can't do math on numbers you don't know.

              As for being billed the wrong amount... first of all, the machine expects me to acknowledge the amount I'm paying before I do anything.

              "Direct payment" covers a large number of operations. Not all of them include "machines".

              then I can show the receipt to my bank when I discover the discrepancy,

              And that's after the payment has been made -- which is what I wrote. And you claimed cannot happen.

              It's not worth their time to bother to try because all it takes is one person to complain and their business is over.

              Oh my God. You actually think an incorrect charge would be reason to close down a

              • by mark-t ( 151149 )

                Oh my God. You actually think an incorrect charge would be reason to close down a business. How naive.

                No, I think fraud would be a reason to press charges. If they claim to have charged me X, and the receipt shows X, but bank statement says that they charged me Y, I can show the receipt to the bank as evidence of deliberate fraud. In this case, it would amount to forging the receipt and tampering with the equipment that communicates with the bank to show something different than what is actually charged

                • No, I think fraud would be a reason to press charges.

                  And all errors on an electronic charge are fraud.

                  I can do math on the numbers I am told I will have taken from my account...

                  Of course you can. And then you find out that the number they told you wasn't the number that came out. Or they didn't tell you the number they took out until the statement arrives. You do realize that automatic payments are done that way, don't you?

                  and I'm not going to authorize someone to take money from my account unless they do tell me in advance

                  And now we're back at your specific banking arrangements and how smart you are. My comment was about generic banks and generic poor people, not you specifically. Go back and read what I first wrote and look for w

                  • by mark-t ( 151149 )

                    And all errors on an electronic charge are fraud.

                    No...

                    you find out that the number they told you wasn't the number that came out

                    THAT is fraud.

                    Or they didn't tell you the number they took out until the statement arrives

                    I don't authorize payments when I don't know the amounts ahead of time.

                    now we're back at your specific banking arrangements and how smart you are

                    Because, funnily enough, I though that my own experiences with being poor and having no problems dealing with a bank just might qualify me to have an

                    • by mark-t ( 151149 )

                      You must be young, or very, very lucky

                      I have teenage grandchildren, so I'm objectively not young, and I never would have thought of myself as lucky, while I have had no particular reason to think my situation is unusual. I do not procrastinate on financial matters, I have disciplined myself to be cognizant of and responsible for the transactions that I enter into, and I make sure to read the fine print of any agreements I enter into with institutions such as banks. I know that if I failed to do even one t

        • by dryeo ( 100693 )

          It's much simpler to stay on budget when you only have so much cash on hand to spend.
          Even more important are the physical affects. Spend cash, both the pleasure and disgust areas of the brain light up, that disgust part slows down spending. Use a card, only the pleasure part of the brain lights up, making it easier to spend money and even leading to an addiction.

          • by mark-t ( 151149 )

            It's much simpler to stay on budget when you only have so much cash on hand to spend.

            You have the same amount of money either way... what difference does it make if it's physically in your pocket or not?

            Use a card, only the pleasure part of the brain lights up

            Speaking for myself, I've noticed that usually when I use a debit card, as soon as I press "OK" to confirm and complete the transaction, I have the distinct sense of the money I've just made getting sucked away. There is definitely some "disgust" goin

            • by dryeo ( 100693 )

              For many people, it is easier to spend money with a card compared to watching cash disappear out of your wallet. It's going to vary by person.
              The pleasure disgust thing is from studies of watching brain activity. Once again, everyone is different.

      • and they can't enter an incorrect "tip" amount later

        I don't understand. What is this "later" thing you speak of? Do you not see the fixed price on your machine before you enter your PIN?

        • Credit cards in the US are generally run without a PIN. You write the tip amount on a receipt and they enter it after the card has already been run.
  • Cash is king (Score:4, Interesting)

    by cordovaCon83 ( 4977465 ) on Wednesday April 10, 2019 @04:14PM (#58417364)
    legal tender
    noun
    Denomination of a country's currency that, by law, must be accepted as a medium for commercial exchange and payment for a money debt.

    Sounds to me like Amazon is making the right move. I don't see much room for interpretation for the definition of 'legal tender' here.
    • by Anonymous Coward

      Denomination yes. Physical piece of paper or metal as a respresentation of that denomination, no.

    • must be accepted as a medium for commercial exchange and payment for a money debt. Sounds to me like Amazon is making the right move. I don't see much room for interpretation for the definition of 'legal tender' here.

      Someone else has already pointed out for another comment like yours that it is your definition of "debt" that is in error. If the vendor refuses to sell to people who don't have cash, then there is no debt to start with. You walking up to a cashier station does not create the debt; you waking out the door with the merchandise does. If you walk out without paying FIRST then you are shoplifting.

    • The dictionary is not a good source for determining the law. For that you could read the laws themselves, and no, legal tender does not need to be accepted as a medium for commercial exchange.

      Legal tender in the USA only needs to be accepted to pay debts, debts also has a very specific meaning, and no you're not in debt between eating a meal in a restaurant and paying. Unless that restaurant made you sign a long legal contract explicitly stating the terms of the debt and its resolution. Then they would need

  • Low-income shoppers steal. It's called shrinkage. They will thrive in a no-cash environment.

1 + 1 = 3, for large values of 1.

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