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Bose Is Closing All of Its Retail Stores In North America, Europe, Japan, and Australia (theverge.com) 78

Bose plans to close its entire retail store footprint in North America, Europe, Japan, and Australia. The company announced the decision earlier today and pointed to the fact that its headphones, speakers, and other products "are increasingly purchased through e-commerce" as the reasoning. Hundreds of employees will be laid off as a result. The Verge reports: Bose opened its first physical retail store in 1993 and currently has locations in many shopping centers and the remaining malls scattered across the US. The stores are used to showcase the company's product lineup, which has grown beyond Bose's signature noise-canceling headphones in recent years to include smart speakers and sunglasses that double as earbuds. There are often similar demo areas at retailers like Best Buy, though Bose has plenty of competition to worry about in that environment.

The Framingham, Massachusetts-based company is privately held and is not revealing exactly how many workers are being impacted by its decision to pull out of physical retail. Bose is shuttering its retail presence in North America, Europe, Japan, and Australia "over the next few months." That adds up to a total of 119 stores, according to a spokesperson. "In other parts of the world, Bose stores will remain open, including approximately 130 stores located in Greater China and the United Arab Emirates; and additional stores in India, Southeast Asia, and South Korea," the company told The Verge by email. Bose says it's offering outplacement assistance and severance to employees that are being laid off.

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Bose Is Closing All of Its Retail Stores In North America, Europe, Japan, and Australia

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  • by Anonymous Coward

    The Dyson of audio.

    • Re:Ah yes, Bose. (Score:5, Insightful)

      by The Grim Reefer ( 1162755 ) on Wednesday January 15, 2020 @09:23PM (#59624836)
      Better sound through marketing.
        • They're still the kings of active noise cancelling.

          • by mssymrvn ( 15684 ) on Wednesday January 15, 2020 @09:47PM (#59624890)

            Yes! They do cancel good audio fidelity quite well.

          • I've ocassionly wondered if they are any good. So many of their past products and practices were so bad I haven't been able to bring myself to try them. But I'm not interested in noise canceling headphones either.

            The only time I would consider them is on flights. How well do noise cancellation head phones work for that? I have Klipsch earbuds with foam surrounds made of the same material earplugs are made of. They claimed a 28 or 30db reduction.

            • by tgetzoya ( 827201 ) on Wednesday January 15, 2020 @10:08PM (#59624942)
              I fly monthly, and I have the Quiet Comfort 35 II (the previous model before the current ones). I find them indispensable, the almost completely remove the engine noise without any audio. While watching a movie or listening to music I cannot hear the engines at all. I would happily buy them again.
              • This. I am a self proclaimed audiophile. I have spent many thousands on headphones. I would definitely buy another set of QC35s if my current ones broke. Their noise cancelling is simply phenomenal. The remainder of their audio quality ... has room for improvement.

              • As a general rule, I have disliked Bose products for decades. When I had to start flying a lot for work, I tried a number of competing headphones; some bought at those airport stores, and returned just as fast on the return trip. I finally gave in and bought a pair of the Bose QC 35s at the Bose store at the mall. I have been flying in comfort ever since. I use them at work a lot now, since the robotics and machine shop is right next door. I would also have zero issue buying them again.

            • by LynnwoodRooster ( 966895 ) on Wednesday January 15, 2020 @10:08PM (#59624946) Journal
              I design headphones for a living - including ANC units. Like you, I just go with a quality IEM with either double-flange silicone or memory foam tips. You'll get more isolation than the over-ears can cancel, it will be full range (as opposed to ~100 Hz to ~900 Hz like the ANC solutions), and much more comfortable to sleep in. Most good IEMs will offer 25+ dB of attenuation without worries.
              • by thegarbz ( 1787294 ) on Thursday January 16, 2020 @08:09AM (#59625866)

                Having both I have to disagree. My IEMs may make things quieter (more so than 25dB) but they are far from comfortable. I gave up on using IEMs and switched to QC35s with ANC. I don't need perfect silence to sleep, but I do need something not pressing the insides of my ears. After a good 10 hour flight with IEMs on I have a headache and earache that no amount of drugs could resolve.

                • Not if you sleep with your head tilted to the side. Good luck doing that with a huge pair of cans on your head!
                  • I think I'd sleep pretty well with a "huge pair of cans" on my head, actually...

                    Also, trying to rest on the side of your head with IEMs is like jamming a knife in your ear, so it's not like it's any better.
                • Then you had poor fitting IEMs, and probably the ear tips as well (lots of memory foam tips are too stiff - same with most silicones; it's why I tool and make my own). Most folks can wear them for 10+ hours a day, every day - if they fit you right. Not all shapes will fit everyone but when they do - they are super comfortable. And they won't slip around when you twist your head, AND they won't make your ears sweat.

                  My own brand of IEMs gets rave reviews from the press for the comfort and audio quality, an

                  • by beuges ( 613130 )

                    Would you mind sharing a link to your store? I'm in the market for a decent pair of earphones at the moment.

          • by LynnwoodRooster ( 966895 ) on Wednesday January 15, 2020 @10:06PM (#59624938) Journal
            Sony's MDR1000X and WH1000X are better. Attenuation over a wider range, to a deeper level. And they sound MUCH better from an audio quality perspective, a lot more natural tonality and THD is lower across the board. I still prefer IEMs, though - no need for ANC (and the audio problems it creates) if you just block the sound in the first place!
            • Sometimes it had more to do with fit. Some popular headphones, including expensive studio monitors, mash against my earlobes after 30-60 minutes, and end up being quite painful to use. I have some aftermarket pads on one pair, but they've crushed down after a while. I can say that the Bose QC35s have lasted a full flight to Japan, and not caused problems. The Sony might, but the large diaphragm Sony's I have for music work, sorry, I forget the number, are not comfortable for the long haul.

          • by diems ( 6396892 )

            Portable bluetooth speakers too. I checked out many different brands and models before settling on the Soundlink Mini 2 (now discontinued). Best speakers in that category with nice bass that doesnt muddy the music.

            My only complaint is the battery is difficult to replace after opening the case and the device needs a hard reset if you dont use it for a month or two. I'm not sure if it's crashing or it's a way to save power by not powering the power button but they have a FAQ for rebooting the device so it mus

            • by diems ( 6396892 )

              *if you dont use it every month or two

            • Portable bluetooth speakers too.

              My favourite are Logitech UE Boom serires (Mega Boom, Boom 2, etc. I have a couple of Mega Boom)
              - cheaper than Bose
              - still decent sound quality, including bass on the Mega Boom sub-serie.
              - decent battery times (unless you turn the "Always on BLE", but come on, is it so difficult to push a button)
              - can also be linked together (just like Bose) either for multiple output or for stereo, either with the app or with button presses. (Update is still pending for wonderboom :-/ )
              - good waterproofing (IPX7 or IP67, a

          • True.. only they have mastered the art of cancelling the Noise Cancellation via just OTA

        • Comment removed based on user account deletion
      • by diems ( 6396892 )

        Buy
        Other
        Sound
        Equipment :p

      • Re:Ah yes, Bose. (Score:5, Insightful)

        by UnknownSoldier ( 67820 ) on Wednesday January 15, 2020 @10:23PM (#59624988)

        Buy
        Other
        Sound
        Equipment

        All the highs,
        none of the lows,
        must be Blows!

        When a company intentionally REFUSES to list their technical specifications you know they are selling over-priced shit.

        • When a company intentionally REFUSES to list their technical specifications you know they are selling over-priced shit.

          Given the sheer uselessness of technical specifications in the audio industry, I can't fault them for this. Woow 20-35kHz amazing right? Am I talking about top of the line Grados or $5 garbage from China? You can't tell.

          At least the industry mostly got away from listing PMPO as a rated power output.

          • by aitikin ( 909209 )

            When a company intentionally REFUSES to list their technical specifications you know they are selling over-priced shit.

            Given the sheer uselessness of technical specifications in the audio industry, I can't fault them for this. Woow 20-35kHz amazing right? Am I talking about top of the line Grados or $5 garbage from China? You can't tell.

            At least the industry mostly got away from listing PMPO as a rated power output.

            This! I know guys who can design speakers that run on 1000 watts (never mind if that's peak (which it is, but the specs don't say that), RMS, continual, or program) and output 137 dB at 1 meter, but then there's people that design speakers that run on 1300 watts (I happen to know they're using peak as well), but happen to output 134 dB at 1 meter. But we only care about watts.

          • Some specs are better then no specs.

            Frequency range is only a starting point.

            What was the THD?
            Where is the THD+N graph?

        • When a company intentionally REFUSES to list their technical specifications you know they are selling over-priced shit.

          Many of the Bose speakers require the companion processor box for optimal fidelity. I speak from experience with the 802 speakers.

          In the used market these processor boxes are often sold separately or lost. So someone buys used Bose speakers then complains that it is "over-priced shit", and they don't even operate them correctly without the box. That's user error.

          A poor craftsman al

      • by NewtonsLaw ( 409638 ) on Thursday January 16, 2020 @12:58AM (#59625298)

        Until they offer headphones with cryogenically treated cables and a built-in valve amplifier I'm not interested. We audiophools have our standards you know! :-)

    • by PPH ( 736903 )

      Yes. They suck.

    • The proof that with the right marketing you can sell anything.

      • The proof that with the right marketing you can sell anything.

        Don't forget the weights.

        Remember the line from Jurassic Park: "Donald Gennaro : Are they heavy? Tim : Yeah. Donald Gennaro : Then they're expensive, put 'em back."
        https://www.techtimes.com/arti... [techtimes.com]

    • Re:Ah yes, Bose. (Score:5, Informative)

      by Carewolf ( 581105 ) on Thursday January 16, 2020 @04:23AM (#59625526) Homepage

      The Dyson of audio.

      The Beats of speakers.

      • This is unfair. Beats have a specific sound that they're meant to have. They might not sound good to you—and that's fair, they don’t sound good to me either—but at least they have a specific personality that they aim for and hit. I'm not going to claim that most of their appeal isn't fashion and hype, but at least they sound like SOMETHING.

        Bose? Man, just get anything else cheaper, and it will probably sound just as good. ANC aside, I’ve never met a Bose speaker that didn’t sou

        • This is unfair. Beats have a specific sound that they're meant to have. They might not sound good to you—and that's fair, they don’t sound good to me either—but at least they have a specific personality that they aim for and hit. I'm not going to claim that most of their appeal isn't fashion and hype, but at least they sound like SOMETHING.

          Bose? Man, just get anything else cheaper, and it will probably sound just as good. ANC aside, I’ve never met a Bose speaker that didn’t sound like just any random thing off the shelf.

          Beats "enhances" the bass by distorting the audio, Bose "enhances" the bass by distorting the audio. They are both distorting the input in the same way, and are both CRAP.

    • I disagree, my Dyson vacuum actually sucks well, whereas Bose sound quality just plain sucks.

  • by Rick Schumann ( 4662797 ) on Wednesday January 15, 2020 @09:38PM (#59624870) Journal
    Reading this news posting made me think about how brick-and-mortar stores are rapidly going the way of the dinosaurs, and how that's not necessarily a good thing.
    So I had an interesting thought: VR is becoming more and more of a Thing now; why not have Virtual Stores? Store employees could literally work remotely from home, in their pajamas if they really wanted to, because their avatars in the Store would look however they want them to look. People visiting the Store: likewise; no need to even get dressed if you don't want to. Perhaps a better overall expererience for the customer than just visiting a website, and the company doesn't have the expense of a physical retail location and all the trappings that go with it.
    • Or why not just use a web page?
      • You're missing the point of the idea.
        • by NateFromMich ( 6359610 ) on Wednesday January 15, 2020 @11:46PM (#59625166)

          You're missing the point of the idea.

          What was the point exactly? To simulate doing something that people have already demonstrated they'd rather not do in real life?
          Perhaps in your VR store you get stuck behind old people, or the fellow shoppers who know each other and insist that having a conversation in the middle of the virtual aisle is a great idea. This would be an immersive experience.
          You could even include virtual lines where you have to stand there while the cashier's avatar argues with the virtual belligerent customer in front of you.

          • Re: (Score:2, Interesting)

            Do you lack imagination, or are you just being a stick-in-the-mud jerk?
            A Virtual Store wouldn't have any size constraints. You wouldn't get stuck behind anyone, or smell their B.O. or bad breath, or even listen to them if you didn't want to; you could Mute other visitors to the Virtual Store if you didn't care to listen to them; by the same token you could have complete privacy speaking with a Virtual Store employee. You could even potentially walk right through other people. Go read Snow Crash or Ready, P
            • by o_ferguson ( 836655 ) on Thursday January 16, 2020 @01:17AM (#59625318)

              It's not that we can't visualize this idea. It's that it's a stupid fucking idea. How is a virtual store with some paid VR employee of the company harassing you to buy the wrong product better than a web page where you just order what you want? What benefit does a VR store offer over a brick and mortar that a web page does not offer even more of?

              • What benefit does a VR store offer over a brick and mortar that a web page does not offer even more of?

                All that time wasted, scanning the shelves for the product you are interested in?

              • It'd be a cross between a physical store and a webpage. Maybe you need help finding what you need and just trolling around a webpage isn't cutting it, and 'online chat' isn't going to quite cut it either. Maybe you'd like to see and examine what you're interested in buying with more than just static pictures; VR would allow you to do that more seamlessly. Some webpages come close to doing what I'm talking about already but it's your flat screen not VR, and there's no one there to help you if you need help.
                • I clearly lack the imagination to come up with whatever fantastical value proposition you have in your head because of a bunch of fiction you though sounded cool.

              • by Tora ( 65882 )

                The only benefit of the physical store is that you can actually try the headsets, physically.

    • Great so your VR would demonstrate the noise canceling. A loud noise then just turn the loud noise off when the customer turns on the headphones. All this technology would create nothing of value to a customer I believe, perhaps there is an example of a store that would work with this but I cannot think of one. Actually getting rid of lots of stores will hopefully help create better stores but less of them. Due to some customers insisting of visiting the store you can close all but one branch but it would b
    • I have some Bose wireless speakers. Have had no end of trouble with them. Its been nice being able to take them back to the store for one of their techs to investigate and convince themselves that I'm not an idiot.

      So much for that level of customer service.
    • Maybe that works for the cheap kind of in-app purchases that get peddled en masse where no one really bats an eye at getting nickel and dimed. However, Bose positions themselves as a luxury product and to sell that you need to be able to provide an experience or you're just another premium brand that's about to be hollowed out.
      • by Tailhook ( 98486 )

        Maybe that works for the cheap kind of in-app purchases that get peddled en masse where no one really bats an eye at getting nickel and dimed.

        I see the exact opposite. I'll go to a local store if I don't give a damn about quality; I know I'm going to find whatever bottom shelf SKU they can afford to keep in stock, and that's good enough in some cases.

        But when I care I go online. Had a set of mounted and balanced wheels and tires delivered two weeks ago. If I had tried a local shop they would have pushed their brands at me, try to make whatever they had in stock work and behave like ordering anything would involve an act of Congress. All the

    • Augmented Reality would be even better, because then I could virtually "test fit" speakers (or whatever) in my actual room.
    • by antus ( 6211764 )
      People wont pay for and bother with more complicated things. A web store with a text chat (which in all probability is a bot) is easy for customers. It doesnt matter what should happen, if people are not prepared to pay for the service, and dont, its a non-starter. How will you stop people just doing sort by price, buy boxed product with warranty for the cheapest? And consequently no margin for staff.
    • by rho ( 6063 )

      I think some eager beavers tried to do something like this on Second Life back in the day. It went really well, which is why you spend a lot of time thinking about Second Life these days. Way back in the 90s I worked a bit with VRML, which was also supposed to do this. I'm sure you hear about as much about VRML as you do Second Life.

      It's not a completely dumb idea, but it's hard to see how it works for either customers or the businesses. You still have to pay and train human beings, which is the really expe

    • And of course, selling speakers is a perfect example of why "VR stores" wouldn't work. There's really no point to having a "virtual store" if you can't see and touch and hear the actual objects you're shopping for.
      • by AmiMoJo ( 196126 )

        People just buy stuff with good reviews and if it's bad return it. Retail has come to terms with this and started designing products to be easily re-packaged and sold as "new" again, and factoring the return costs into the price.

        • by DogDude ( 805747 )
          People just buy stuff with good reviews and if it's bad return it.

          Jesus, that sounds exhausting. Ugh.
  • by DewDude ( 537374 ) on Wednesday January 15, 2020 @09:45PM (#59624886) Homepage
    Hooray.
    • There is a Bose store in a Mall near me. I have only been in it once, and I never bought anything when I was there. Their prices are too high, and there are never any discounts or sales.
  • Face it, its not e-commerce that ate your lunch - your overpriced crap products failed in the marketplace.
  • I have a number of BOSE products - Bluetooth speakers (two different models) - Batteries died way, way to early. A couple of BOSE iPod players - Virtually incompatible with anything else. BOSE Radio/CD Player - Lose the remote... and other BOSE remotes don't even work with it. Noise-cancelling headphones - rechargeable. Just fantastic. However, when you look at as a whole, I've maybe dropped $2,000 on BOSE and only one product out of five stood out. In short, BOSE need to up their game - or get out of the b
  • Or at best they hear somebody else's Bose gear, or maybe they've owned Bose in the past. Not necessarily a bad thing. It's a commodity. Bose has long been a marketing company, and an extremely litigious one at that.
  • They can all learn to code!

  • Then why would I order then online?

    There headphones are not cheap and I need to understand why I would pay that much for them. I only bought the Q35s online because I was able to listen to them in a Bose store. I heard their sunglasses headphones last week. I probably won't buy them but they sounded amazingly good for what they are.

    Bose are shooting themselves in the foot if they think that the number products sold over the shop counter is the only sales generated by their physical presence on the hig
  • Bose sport are most comfortable off the rack exercise earphones I have tried. The thin cable however deteriorated. Custom fitted IEMs silicon Sensaphonics better but more expensive and dog chewed them up. Shure IEMs good isolation and sound quality but not as comfortable with little IPX water resistance. If Bose can lower prices by cutting the heavy retail costs might help. PSaudio also going more direct. Audio products very crowded. Measurements starting to dispel the snake oil puffing hype. Bose style see
  • The naive interpretation is that this is somehow due to the internet killing retail stores. This is actually just incidental.

    The true reason for the closure of stores? Those countries have totally stagnated sales, and very little growth in the future. The Bose retail stores are not there to sell boxes and supply direct revenue (even if, incidentally, they do). They are just brick and mortar mechanisms of advertising, the real life version of a TV commercial. They are there to accelerate growth. Once the mar

  • When looking for noise cancelling headphones I figured I would use mowing the lawn as a good test.
    I found out that any noice cancelling headphone that I tried did squat on suppressing the noise a mower makes.
    This surprised me since it should have worked.

    Not sure why but for real noise suppression it's the foam inserts for me.

  • I didn't even know Bose had stores.

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