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Books Businesses United States

Barnes & Noble's New Plan Is To Act Like an Indie Bookseller (bloomberg.com) 28

An anonymous reader quotes a report from Bloomberg: Last fall, during a visit to Barnes & Noble's flagship store in New York City's Union Square, the British bibliophile James Daunt strode about the ground floor in oxblood loafers deploring the bookshop's hideous appearance. The carpets were dusty, and the escalators had broken down. A cheap pine table was littered with trinkets and scented candles. A vase was wedged between new titles, its bouquet of sunflowers sagging in brown water. "I like the idea of the flowers, but you have to change the water," Daunt said. "And you have to put in decent flowers -- you can't just go down to the petrol station and grab a bunch. I mean, look at it." Daunt has opened about 60 bookshops in his three-decade career, every one of them profitable, making him one of the Amazon era's most successful booksellers. After founding Daunt Books, a popular, independent brand of stores in the U.K., he was credited with saving the country's largest chain, Waterstones, from ruin by giving managers more agency over their inventory. Those credentials impressed Elliott Management Corp., a notorious $40 billion hedge fund better known for seizing an Argentine warship as collateral and berating corporate governance at Twitter Inc. and AT&T Inc. It acquired Barnes & Noble Inc. last year for $683 million including debt and appointed 56-year-old Daunt chief executive officer, the man in charge of its rescue.
[...]
If Daunt succeeds in rescuing Barnes & Noble, it would earn Elliott a stellar return. In typical hedge fund fashion, it's already insulated itself against not earning anything at all from its bookstore empire. Corporate filings show that a $41,598,957 dividend was paid last year from Waterstones to Book Retail Holdco, an entity controlled by the firm and domiciled in a Channel Islands tax haven that indirectly owns the U.K. chain. Daunt says he's answering a higher calling. "There aren't remotely enough independents to maintain our industry. Publishers won't keep that infrastructure going, it will become a world completely dominated by Amazon, and the traditional bookshop will disappear," he says. His life's work now depends on saving the giants that were once the enemy. "If we can achieve that goal, the owner will also make a lot of money, so they'll be happy as well."

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Barnes & Noble's New Plan Is To Act Like an Indie Bookseller

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  • It seems that retailers are finally coming to realize again that retail success hinges in no small part on retailers actually going to their stores to see what the stores need. A lot of retailers are still in the Retail 2.0 mindset (which originated in the late 90s) where the top brass could just shout down orders from above and expect magical things to happen as a result. Now we see retailers are putting in time with the grunts to understand what is actually needed for success.
    • by cusco ( 717999 )

      It started earlier than that with the flood of MBAs in the late '70s and early '80s who came out of college with their shiny new degrees, six figure debt, and no actual work experience, and were put in charge of organizations of which their knowledge was theoretical at best. They then began to fail upward, until by the end of the '90s the last person in the executive suites at Target Stores who had ever worked on the sales floor retired. None of these bozos have even the vaguest clue what the jobs of the

      • China has been getting big on MBAs for over a decade now and we'll see how much good it does them.... Their government integration may keep it from going as badly as here.

        BTW, I have 2 MBA friends. The school changed them, they are more removed and like sociopaths when it comes to business. "It's not personal, it's business" is a real change of mood or alter-ego for them now. The concept of capitalism doing the most good for the most people (socialism) by exploiting greed and competition (cynical sociali

        • by cusco ( 717999 )

          Until the introduction of the 'Business Ethics' classes in the 1970s that proclaimed the Divine Revelation that a manager's only duty was to maximize shareholder benefits corporations were required by laws in almost all states to provide a net public good. That's why most cities had opera houses, parks, and libraries donated by and often maintained by companies like Carnegie Steel and Burlington Northern. Corporations were **required** under their state charters to be good citizens, but of course all of t

          • Re:China MBA (Score:4, Informative)

            by Zak3056 ( 69287 ) on Friday March 06, 2020 @01:49PM (#59803692) Journal

            That's why most cities had opera houses, parks, and libraries donated by and often maintained by companies like Carnegie Steel and Burlington Northern. Corporations were **required** under their state charters to be good citizens, but of course all of that is gone now.

            Andrew Carnegie believed the rich had a moral obligation to use their fortunes to improve society, he did not do so because the state demanded it. Indeed, he even wrote an essay on the subject [amazonaws.com] in an attempt (largely successful) to inspire others to follow his example.

            On the other hand, he believed that HE was the best person to decide just how to spend his money, regardless of purpose. There is a possibly apocryphal account about someone asking why he didn't spend his money on something that would be a direct benefit to the poor, and his response was along the lines of the libraries, concert halls, etc that I've built ARE a direct benefit, use them to improve and then spend YOUR money however you want, and don't expect anything else out of me.

            His example DOES live on (Bill Gates is probably the best modern example I can think of as a Carnegie analogue--and you'll note that the Gates Foundation aims to achieve what it believes are the best benefit to society, rather than simply do what other people tell it to do).

  • Then they'll get bankrupt as one.

  • Hope they succeed (Score:4, Informative)

    by timeOday ( 582209 ) on Friday March 06, 2020 @10:09AM (#59802834)
    My 14 y/o daughter loves books and wanted us to take her to Barnes & Noble on black friday to get some deals on books. The store was like in this article - a bit depressing, and under-stocked - especially when it comes to books. It is very difficult to maintain an air of positivity in a long and probably inevitable decline, but that's what's needed to slow it down.
    • by geek ( 5680 )

      My 14 y/o daughter loves books and wanted us to take her to Barnes & Noble on black friday to get some deals on books. The store was like in this article - a bit depressing, and under-stocked - especially when it comes to books. It is very difficult to maintain an air of positivity in a long and probably inevitable decline, but that's what's needed to slow it down.

      I took my son to BN a number of times the last few years. He would just end up in their toy section wanting a monster truck or whatever. I stopped going there and took him to the library instead where it costs me nothing and he actually looks at the books.

  • You've Got Mail [imdb.com] the story of Jeff Bezos anonymously emailing the small mom and pop Barnes and Noble where they fall in love over the internet. Tugged at my heart strings, a real tear jerker.
    • That movie is a remake of an older movie (The Shop Around the Corner [wikipedia.org]) but You've Got Mail was using some Barnes & Nobel stand-in (not Amazon and I'm guessing you may have just been being flippant) as the big evil corporation. At that point in time there was a real worry about the big chains like Barnes & Nobel putting the small independent book sellers out of business. I'm sure that some day we'll even be watching some new company completely eat Amazon's lunch and them struggling to reinvent themsel
  • I'll never shop there again.

  • They lost most of my business when they eliminated their New section in science fiction/fantasy. I am not going to comb through the entire section to see what recently came out from multiple authors, I have better uses of my time. I emailed them and complained, the response was basically 'go take a hike'.

    It doesn't matter much as most of my book purchases are ebooks as I did a purge of most of my physical library, but I do still buy physical books. They just pushed me closer to Amazon and other stores
    • I have been a solid customer of B&N all my life and continue to be loyal. I have always chosen the Nook over the Kindle and spend hundreds of dollars a year on books and gift cards.

      I hope that they manage to pull through. I just hate the idea of Amazon owning everything.

      • by wwphx ( 225607 )
        We live in a very rural area and lost our only bookstore many years ago when the chain went bust due to an idiot owner. Our nearest B&N is over 90 minutes away. Most of my ebooks come from Apple and other epub sources, and most of my physical books still come from B&N. Most of my music CDs and DVDs/Blurays come from Amazon or used bookstores.

        When you get down to it, Waldenbooks and B. Dalton were instrumental in the initial destruction of a lot of mom & pop booksellers and spawned the birt
    • Re "go take a hike".

      They wanted you to read Walden by Thoreau.

      Read it in a forest.

  • by gurps_npc ( 621217 ) on Friday March 06, 2020 @02:50PM (#59803946) Homepage

    Ebooks are overpriced because of illegal collusion between the sellers. They could have stood up and stopped it, especially after the government sued. They did not.

    Ebook samples do not have a "instant buy" link implanted at the end of the sample. Why?

    At the end of an ebooks you do not find an '1 click buy next book in series button.' Why?

    They advertise book 2+ in a series because it just came out, rather than showing book 1 (perhaps with a "book 1.... last book").

    Neither Barnes and Nobles nor Amazon know anything about customer satisfaction. Instead they manage to do everything they can to make the publishers happy. Which results in horrible service and helps destroy a once great industry.

    • by tlhIngan ( 30335 )

      Ebooks are overpriced because of illegal collusion between the sellers. They could have stood up and stopped it, especially after the government sued. They did not.

      How much do you think ebooks should cost compared to the physical version?

      Because the truth is, the physical nature of it costs less than 10% of the book's price. That includes the printing, the paper, the warehousing, the shipping and everything. The system is extremely efficient at doing this and the costs are basically very small at this point

  • I'm just glad I can still buy replacement Nook Color and Nook Tablet charging cables that replace the laughably fragile originals.

    Walk into your local store, there is a glut of these rugged charging cables for these two tablets that have been long forgotten.

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