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Facebook, WhatsApp and Twitter Face New Rules in India (wsj.com) 20

India is establishing new rules to govern internet firms like Facebook, WhatsApp and Twitter, [Editor's note: the link may be paywalled; alternative source] a fresh challenge for the American giants in a huge market that is key to their global expansion. From a report: The new guidelines, unveiled Thursday, say that in order to counter the rise of problematic content online like false news and violent material, intermediaries must establish "grievance redressal mechanisms" to resolve user complaints about postings and share with the government the names and contact details for "grievance officers" at the firms. These officers must acknowledge complaints within a day and resolve them within 15. Social media firms must take down material involving explicit sexual content within 24 hours of being flagged. Firms must also appoint officers and contact people -- who live in India -- to coordinate with law enforcement agencies and address complaints. Some firms must also help identify the "first originator" of some messages, the rules say. "We appreciate the proliferation of social media in India," Ravi Shankar Prasad, India's minister of electronics and information technology, said Thursday. "We want them to be more responsible and more accountable," he said.

The rules are New Delhi's latest move to assert control over global tech firms that have experienced breakneck growth in a country of more than 1.3 billion. The regulations also come during monthslong farmers' protests against Prime Minister Narendra Modi's government, which have sparked fierce debate on social media. They have emerged as Mr. Modi's stiffest political challenge since he assumed power in 2014. The rules say the government can implement a code of ethics for digital media and so-called over-the-top platforms, a term applied to video streaming services like Netflix.

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Facebook, WhatsApp and Twitter Face New Rules in India

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  • 15 days is the length of a geologic era so far as the internet is concerned, some 'violent content', or 'fake news' posted for more than 15 minutes on the internet is already set in stone. 'Sexual content' posted for up to 24 hours has already gone viral if it's going to go viral at all. Also 'social media' companies will kick and scream and fight tooth and nail about this because it'll cost them all sorts of money.
  • While I expect a lot of the IANAL Free Speech supporters will disagree with me. However, News Sites and Aggregators have a responsibility to moderate and censor information that they provide on their sites, especially as they often include Ad's that will profit them on the same page. Over the past decade especially, we have seen Social Media Sites degrade its content from just a random post from a friend, to conspiracy theories and propaganda, Sometime being pulled off by the Inelegance wing of a foreign

    • by shanen ( 462549 )

      If I had a mod point...

      Basically I think I agree with you, but this solution approach is fundamentally negative, focusing on the harms of fake news. On that basis I'm not as optimistic as you seem to be because I think the gamesters will just devise new and more diabolical ways to do damage. And as regards the "free speech" fanatics, I think most of them are too confused about the meaning of "free", especially as regards who's paying. Some free speech can be quite expensive, especially if you think democrat

    • by randjh ( 7163909 )
      Glad to see a few countries deciding to be run by their governments instead of business interests. The phrase "Free World" does NOT mean "Free to be run by corporations."
  • The NSA/CIA/FBI already has these powers (to knock on your door about something you posted) in the US. I think this just publicly codifies the process for India. Maybe this will drive social media back underground..
  • "Firms must also appoint officers and contact people -- who live in India" Because India is completely opposed to outsourcing?

    It would be poetic justice if white trash from the Southern US turned out to be cheaper to hire than Indian censors, so all the work was outsourced to them.

    • No. To guarantee compliance with local law. So that there is a fall guy to go jail.

      The current practice (till recently) was for Facebook, Twitter, etc to try to shrug this off. In fact, Twitter went as far as to try to show the European Commission the finger when it first came out.

      They have grudgingly appointed local officers and have local branches in major jurisdictions like the Eu, but still show finger to lesser ones. Or to be more exact - were showing until the Turks figured this out a few months b

  • saying this is bad,but everyone supported Trump getting kicked from the web I disagree with all censorship,and US did a big mistake recently!
    • by aergern ( 127031 )

      Go read the first amendment again. Trump was not protected from being kicked off social media as they are not Gov. entities. He doesn't have a 1st Amendment right to tweet nor to post conspiracies on Facebook. CNN and other media still cover him and he's speaking at CPAC this weekend. He has a voice, just not on the networks of Twitter, Facebook, and whatnot.

      • by jlar ( 584848 )

        And big tech will have to follow the legislation in India and other countries where they are not protected by the first amendment either. Foreign countries will not accept that US big tech determines elections and influences national discourse. They will be regulated heavily now that they have shown their will to do that.

        That is a prediction that I don’t look forward to but given the current development I believe it is unavoidable. It will take some time but 5-10 years from now their power will be str

  • I can see government officials submitting “grievances” in order to silence critics.

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