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AI United States

US Banks Deploy AI To Monitor Customers, Workers Amid Tech Backlash (reuters.com) 35

Posted by msmash from the closer-look dept.
Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, Reuters reported Monday, citing more than a dozen banking and technology sources. From the report: Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems. Widespread deployment of such visual AI tools in the heavily regulated banking sector would be a significant step toward their becoming mainstream in corporate America. Bobby Dominguez, chief information security officer at City National, said smartphones that unlock via a face scan have paved the way. "We're already leveraging facial recognition on mobile," he said. "Why not leverage it in the real world?"

City National will begin facial recognition trials early next year to identify customers at teller machines and employees at branches, aiming to replace clunky and less secure authentication measures at its 31 sites, Dominguez said. Eventually, the software could spot people on government watch lists, he said. JPMorgan said it is "conducting a small test of video analytic technology with a handful of branches in Ohio." Wells Fargo said it works to prevent fraud but declined to discuss how.
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US Banks Deploy AI To Monitor Customers, Workers Amid Tech Backlash More

US Banks Deploy AI To Monitor Customers, Workers Amid Tech Backlash

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  • This is the correct use of this tech. (Score:1)

    by Anonymous Coward
    Protecting money and ensuring security in high-risk areas is appropriate. People essentially opt-in by using their ATM card or entering a bank. Placing cameras and using facial recognition on every streetcorner is NOT the correct use of this type of tech.
    • One might be worse than the other, but I don't think that makes the other good. In some cases (e.g., spitting people sleeping near an ATM) it's a response to some other problem that would be better solved by addressing it more directly. In other cases it's still a perverse behavior that's essentially spying on your customers in order to try to figure out how to exploit them better.
  • Looks like they are pushing for mask use to remain well after COVID is gone.

    • Re: (Score:2, Interesting)

      by Rick Schumann ( 4662797 )
      Yeah, I'd tell them 'good luck with that', but I don't want them to have 'good luck' with that idea at all. Once we've got enough people vaccinated to reach herd immunity level, all that crap needs to go away. Humans are not meant to have to have some damned thing covering their faces all day every day, it's nuts, and sooner or later it's going to start causing social problems. While it and the other 'precautions' are actually helping slow infection rates is one thing, we'll just have to put up with that, b

      • Re: (Score:2)

        by Bodie1 ( 1347679 )

        It already has. Crime in general, and violent crime, in particular, is up across the boards.

        • I assume you mean from the stress induced by this, not just opportunism, being expected to walk into a business with your face covered.

        • Re:Mask Use - not everywhere (Score:1)

          by Anonymous Coward

          "It already has. Crime in general, and violent crime, in particular, is up across the boards."

          ... in Democrat run cities such as Minneapolis, Portland, Seattle and Chicago [arcgis.com]

          • ...and in Republican led cities like Jacksonville and Fort Worth.

            Also, Democrats control more than double the cities as Republicans, so you only need to half as many cities.

            Also, I just found out how shitty Jacksonville and Fort Worth are. Good job keeping this country one of the shitholes, GOP!

      • Re: Mask Use (Score:5, Interesting)

        by NagrothAgain ( 4130865 ) on Monday April 19, 2021 @02:36PM (#61291212)

        Humans are not meant to have to have some damned thing covering their faces all day every day,

        Or our bodies, or our feet, or heads. We're "meant" to run around naked picking berries off bushes. So how about you spare us the hysterics and realize that face coverings have been used quite commonly throughout human history for a wide variety of reasons without causing any issues.

    • Re: (Score:2)

      by hey! ( 33014 )

      Well, if you keep declaring premature victory, you eventually may be right.

  • Watch-lists (Score:5, Interesting)

    by nospam007 ( 722110 ) * on Monday April 19, 2021 @01:03PM (#61290864)

    "Eventually, the software could spot people on government watch lists, he said."

    JPMorgan and Wells Fargo are themselves on multiple watch-lists.

    • Yeah, that cracks me up. Wells Fargo is one of the biggest fraudsters there is. Their entire board of directors should be in prison, along with the peeps from Bank of American and HSBC

    • "Eventually, the software could spot people on government watch lists, he said."

      Well now, that's clearly beyond the scope of just protecting their ATMs and customers now isn't it? That's Big Brotherism. If that's what they want to do then they can go fuck themselves.

    • JPMorgan and Wells Fargo are themselves on multiple watch-lists.

      Doesn't matter, they can bribe their way out by buying politicians. Watch-lists are for the "little guys". Nobody in Boeing nor Wells Fargo went to jail.

    • "Wells Fargo said it works to prevent fraud but declined to discuss how."

      By replacing all their own management?
      Volunteer evidence of their past crimes so actual humans go to jail?

  • FTA: "Chase aims to gather data to better schedule staff and design branches, three people said and the bank confirmed."

    Yes, please enable digital tracking of all citizens, including assisting the government and law enforcement in locating "fugitives", so that you can schedule your staff's shift times more effectively. Great tradeoff! /s

  • ... is where a load of corporate sharks dressed up as laid back tech bros and a naive millenials who thought every tech advance was a good one and embraced it without thinking through the consequences has brought us to. Of course they pale into insignificance with the cretinous chinese kids who went all out for the We-* network and are now the most electronically monitored and controlled nation on the planet without their government having to pass any new laws or even make much of an effort. Putin must be j

  • Employees generally wear identifying badges in the workplace.

    Most banks, and many businesses, have had surveillance cameras pointinf out the front door also since forever.

    What am I supposed to get worked up about again?

    • What am I supposed to get worked up about again?

      There is a significant practical difference between there being some footage of you on the storage of some DVR system somewhere, which unless it is relevant to a criminal investigation will never be viewed by anyone or analyzed in any way, and a system where that footage is analyzed in real time to build some individualized profile of you. The likelihood the company will use the information to affect you in some way is greatly magnified by the latter since the cost/benefit is reduced so much.

      It is similar

  • All they care about are profits, stockholders and their high-end retail investment clients. Join a credit union...

    • Credit Unions have terrible integration with the wider financial world. It's understandable because they're small operations, but the reality is it's pretty easy to come up against shit that just doesn't work with a credit union.

      One example: Zelle payments: an industry standard for sending person to person payments for free. Think Venmo/Square, but with no fees or privacy problems. Most major banks support this. Most credit unions do not.

      Another: SWIFT transfers. It's not uncommon to talk to a credit union

  • The same US Banks that won't deploy SW token 2FA? (Score:4, Insightful)

    by schwit1 ( 797399 ) on Monday April 19, 2021 @01:58PM (#61291080)

    https://2fa.directory/#banking [2fa.directory]

    Nice priorities you have there.

  • ...with removing ads from ATMs. That would un-clunk the experiance cheap and fast.

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