Chegg, Down From $12 Billion To $159 Million In Value, Lays Off Hundreds; CEO Blames Google and AI (sfgate.com) 12
Chegg, the online education company, is laying off 319 workers as it struggles to compete against modern AI chatbots. SFGATE reports: Chegg announced the new layoff round, which will hit 21% of its workforce, in a filing with the Securities and Exchange Commission on Tuesday. The company delivered the news alongside another brutal quarterly financial report; Chegg lost more than $212 million from July through September. CEO Nathan Schultz, in prepared remarks accompanying the report, expressed some optimism but called it a "trying time" for his company. Chegg provides grammar and plagiarism checkers, plus course-by-course study help, along with much-used textbook solution guides.
"Technology shifts have created headwinds for our industry and Chegg's business specifically," Schultz said. "Recent advancements in the AI search experience and the adoption of free and paid generative AI services by students, have resulted in challenges for Chegg. These factors are adversely affecting our business outlook and are requiring us to refocus and adjust the size of our business." He specifically called out Google's AI overviews, a recent change to search results that pulls information from news outlets and sites like Chegg and summarizes above the classic blue links. Schultz said that his team believes Google is "shifting from being a search origination point to the destination" in an attempt to keep market share.
Schultz also blamed generative AI chatbots like OpenAI's ChatGPT, saying that students see the tool and others like it as "strong alternatives" to Chegg. Web traffic has dropped sharply as a result, Schultz wrote. A Wall Street Journal story published Saturday said Chegg "is trying to avoid becoming [ChatGPT's] first major victim" and that the company had lost more than 500,000 subscribers, some who paid almost $20 a month, since the chatbot's 2022 launch. Despite the negative business impact, it seems Chegg is experimenting with new tech. Schultz said in the remarks that the company had formed an "arena" to evaluate AI models and aims to "integrate AI into the full learning journey."
"Technology shifts have created headwinds for our industry and Chegg's business specifically," Schultz said. "Recent advancements in the AI search experience and the adoption of free and paid generative AI services by students, have resulted in challenges for Chegg. These factors are adversely affecting our business outlook and are requiring us to refocus and adjust the size of our business." He specifically called out Google's AI overviews, a recent change to search results that pulls information from news outlets and sites like Chegg and summarizes above the classic blue links. Schultz said that his team believes Google is "shifting from being a search origination point to the destination" in an attempt to keep market share.
Schultz also blamed generative AI chatbots like OpenAI's ChatGPT, saying that students see the tool and others like it as "strong alternatives" to Chegg. Web traffic has dropped sharply as a result, Schultz wrote. A Wall Street Journal story published Saturday said Chegg "is trying to avoid becoming [ChatGPT's] first major victim" and that the company had lost more than 500,000 subscribers, some who paid almost $20 a month, since the chatbot's 2022 launch. Despite the negative business impact, it seems Chegg is experimenting with new tech. Schultz said in the remarks that the company had formed an "arena" to evaluate AI models and aims to "integrate AI into the full learning journey."
Huh. (Score:4, Insightful)
A subscription cheating service is upset that students are using a free cheating service.
Boo. Hoo. (Score:2)
Re: (Score:2)
Re: (Score:2)
ChatGPT may be a good tool to cheat in jobs where real skill don't matter.
It is pretty much worthless elsewhere.
Could be worse (Score:3)
You could buy a social media company for $44B and then screw around with it until it is worth $9.4B.
Re: (Score:2)
felon muesk will not last 4 years with donold. it isn't very likely he'll even last 4 months. that kind of "relationships" tends to sour very quickly, twice so given trump's staff turnover rate.
ChatGPT speaks with forked tongue (Score:2)
Haha (Score:2)
Serious question: how much of Chegg's services are tutoring versus cheating?
Assuming it's mostly cheating: first reaction: haha. It'll be great for this service to not be available, and it'll be interesting for cheating to be more obviously transparent.
Second reaction: I wonder how this will affect the equity of the world. I don't want the people that are less smart of have ADHD to have worse lives. Yet I don't want people with less integrity to get ahead. I also don't want people with less integrity to hav