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United Kingdom

How Facial Recognition Tech Is Being Used In London By Shops - and Police (bbc.co.uk) 9

"Within less than a minute, I'm approached by a store worker who comes up to me and says, 'You're a thief, you need to leave the store'."

That's a quote from the BBC by a wrongly accused customer who was flagged by a facial-recognition system called Facewatch. "She says after her bag was searched she was led out of the shop, and told she was banned from all stores using the technology."

Facewatch later wrote to her and acknowledged it had made an error — but declined to comment on the incident in the BBC's report: [Facewatch] did say its technology helped to prevent crime and protect frontline workers. Home Bargains, too, declined to comment. It's not just retailers who are turning to the technology... [I]n east London, we joined the police as they positioned a modified white van on the high street. Cameras attached to its roof captured thousands of images of people's faces. If they matched people on a police watchlist, officers would speak to them and potentially arrest them...

On the day we were filming, the Metropolitan Police said they made six arrests with the assistance of the tech... The BBC spoke to several people approached by the police who confirmed that they had been correctly identified by the system — 192 arrests have been made so far this year as a result of it.

Lindsey Chiswick, director of intelligence for the Met, told the BBC that "It takes less than a second for the technology to create a biometric image of a person's face, assess it against the bespoke watchlist and automatically delete it when there is no match."

"That is the correct and acceptable way to do it," writes long-time Slashdot reader Baron_Yam, "without infringing unnecessarily on the freedoms of the average citizen. Just tell me they have appropriate rules, effective oversight, and a penalty system with teeth to catch and punish the inevitable violators."

But one critic of the tech complains to the BBC that everyone scanned automatically joins "a digital police line-up," while the article adds that others "liken the process to a supermarket checkout — where your face becomes a bar code." And "The error count is much higher once someone is actually flagged. One in 40 alerts so far this year has been a false positive..."

Thanks to Slashdot reader Bruce66423 for sharing the article.
Advertising

How Misinformation Spreads? It's Funded By 'The Hellhole of Programmatic Advertising' (wired.com) 30

Journalist Steven Brill has written a new book called The Death of Truth. Its subtitle? "How Social Media and the Internet Gave Snake Oil Salesmen and Demagogues the Weapons They Needed to Destroy Trust and Polarize the World-And What We Can Do."

An excerpt published by Wired points out that last year around the world, $300 billion was spent on "programmatic advertising", and $130 billion was spent in the United States alone in 2022. The problem? For over a decade there's been "brand safety" technology, the article points out — but "what artificial intelligence could not do was spot most forms of disinformation and misinformation..."

The end result... In 2019, other than the government of Vladimir Putin, Warren Buffett was the biggest funder of Sputnik News, the Russian disinformation website controlled by the Kremlin... Geico, the giant American insurance company and subsidiary of Buffett's Berkshire Hathaway, was the leading advertiser on the American version of Sputnik News' global website network... No one at Geico or its advertising agency had any idea its ads would appear on Sputnik, let alone what anti-American content would be displayed alongside the ads. How could they? Which person or army of people at Geico or its agency could have read 44,000 websites?

Geico's ads had been placed through a programmatic advertising system that was invented in the late 1990s as the internet developed. It exploded beginning in the mid 2000s and is now the overwhelmingly dominant advertising medium. Programmatic algorithms, not people, decide where to place most of the ads we now see on websites, social media platforms, mobile devices, streaming television, and increasingly hear on podcasts... If Geico's advertising campaign were typical of programmatic campaigns for broad-based consumer products and services, each of its ads would have been placed on an average of 44,000 websites, according to a study done for the leading trade association of big-brand advertisers.

Geico is hardly the only rock-solid American brand to be funding the Russians. During the same period that the insurance company's ads appeared on Sputnik News, 196 other programmatic advertisers bought ads on the website, including Best Buy, E-Trade, and Progressive insurance. Sputnik News' sister propaganda outlet, RT.com (it was once called Russia Today until someone in Moscow decided to camouflage its parentage), raked in ad revenue from Walmart, Amazon, PayPal, and Kroger, among others... Almost all advertising online — and even much of it on television (through streaming TV), or on podcasts, radio, mobile devices, and electronic billboards — is now done programmatically, which means the machine, not a planner, makes those placement decisions. Unless the advertiser uses special tools, such as what are called exclusion or inclusion lists, the publishers and content around which the ad appears, and which the ad is financing, are no longer part of the decision.

"What I kept hearing as the professionals explained it to me was that the process is like a stock exchange, except that the buyer doesn't know what stock he is buying... the advertiser and its ad agency have no idea where among thousands of websites its ad will appear."
Transportation

Electric Car Sales Keep Increasing in California, Despite 'Negative Hype' (eastbaytimes.com) 92

This week the Washington Post reported that Americans "are more hesitant to buy EVs now than they were a year ago, according to a March Gallup poll, which found that just 44 percent of American adults say they'd consider buying an EV in the future, down from 55 percent last year. High prices and charging worries consistently rank as the biggest roadblocks for electric vehicles," they write, noting the concerns coincide with a slowdown in electric car and truck sales, while hybrids are increasing their market share.

But something else happened this week. The chair of California's Air Resource Board and the chair of the state's Energy Commission teamed up for an op-ed piece arguing that "despite negative hype," electric cars are their state's future: When California's electric vehicle sales dipped at the end of last year, critics predicted the start of a new downward trend that would doom the industry and the state's broader effort to clean up the transportation sector, the single largest source of greenhouse gases and air pollution. But the latest numbers show that's not the case. Californians purchased 108,372 new zero-emission vehicles in the first three months of 2024 — nearly 7,000 more than the same time last year and the highest-ever first-quarter sales.

Today, one in four new cars sold in the Golden State is electric, up from just 8% in 2020...

California is now home to 56 manufacturers of zero-emission vehicles and related products, making our state a hub for cutting-edge automotive technology. Soon even raw materials will be sourced in-state, paving the way for domestic battery production...

Challenges persist, and chief among them is the need for more widely available charging options. Many more charging stations need to be built as fast as possible to keep up with EV adoption. To address this, California is investing $4 billion over six years to rapidly build out the EV refueling network, on top of billions in investment by utilities. Equally essential is improved reliability of the EV charging network. Too many drivers today encounter faulty charging stations, which is why the California Energy Commission is developing the strongest charging reliability standards in the country and will require companies to be transparent with the public about their performance.

They also point out that California "now boasts more EV chargers in the state than gasoline nozzles."

And that it's become the first U.S. state whose best-selling car is electric.
AI

Journalists 'Deeply Troubled' By OpenAI's Content Deals With Vox, The Atlantic (arstechnica.com) 75

Benj Edwards and Ashley Belanger reports via Ars Technica: On Wednesday, Axios broke the news that OpenAI had signed deals with The Atlantic and Vox Media that will allow the ChatGPT maker to license their editorial content to further train its language models. But some of the publications' writers -- and the unions that represent them -- were surprised by the announcements and aren't happy about it. Already, two unions have released statements expressing "alarm" and "concern." "The unionized members of The Atlantic Editorial and Business and Technology units are deeply troubled by the opaque agreement The Atlantic has made with OpenAI," reads a statement from the Atlantic union. "And especially by management's complete lack of transparency about what the agreement entails and how it will affect our work."

The Vox Union -- which represents The Verge, SB Nation, and Vulture, among other publications -- reacted in similar fashion, writing in a statement, "Today, members of the Vox Media Union ... were informed without warning that Vox Media entered into a 'strategic content and product partnership' with OpenAI. As both journalists and workers, we have serious concerns about this partnership, which we believe could adversely impact members of our union, not to mention the well-documented ethical and environmental concerns surrounding the use of generative AI." [...] News of the deals took both journalists and unions by surprise. On X, Vox reporter Kelsey Piper, who recently penned an expose about OpenAI's restrictive non-disclosure agreements that prompted a change in policy from the company, wrote, "I'm very frustrated they announced this without consulting their writers, but I have very strong assurances in writing from our editor in chief that they want more coverage like the last two weeks and will never interfere in it. If that's false I'll quit.."

Journalists also reacted to news of the deals through the publications themselves. On Wednesday, The Atlantic Senior Editor Damon Beres wrote a piece titled "A Devil's Bargain With OpenAI," in which he expressed skepticism about the partnership, likening it to making a deal with the devil that may backfire. He highlighted concerns about AI's use of copyrighted material without permission and its potential to spread disinformation at a time when publications have seen a recent string of layoffs. He drew parallels to the pursuit of audiences on social media leading to clickbait and SEO tactics that degraded media quality. While acknowledging the financial benefits and potential reach, Beres cautioned against relying on inaccurate, opaque AI models and questioned the implications of journalism companies being complicit in potentially destroying the internet as we know it, even as they try to be part of the solution by partnering with OpenAI.

Similarly, over at Vox, Editorial Director Bryan Walsh penned a piece titled, "This article is OpenAI training data," in which he expresses apprehension about the licensing deal, drawing parallels between the relentless pursuit of data by AI companies and the classic AI thought experiment of Bostrom's "paperclip maximizer," cautioning that the single-minded focus on market share and profits could ultimately destroy the ecosystem AI companies rely on for training data. He worries that the growth of AI chatbots and generative AI search products might lead to a significant decline in search engine traffic to publishers, potentially threatening the livelihoods of content creators and the richness of the Internet itself.

United Kingdom

London's Evening Standard To End Daily Newspaper After Almost 200 Years (theguardian.com) 34

London's famed Evening Standard newspaper has announced plans to end its daily outlet, "bringing an end to almost 200 years of publication in the capital," reports The Guardian. Going forward, the company plans to launch "a brand new weekly newspaper later this year and consider options for retaining ES Magazine with reduced frequency," while also working to increase traffic to its website. "In its 197-year history the Evening Standard has altered its format, price, content and distribution models," notes The Guardian. "But giving up on producing a daily print newspaper is the biggest change yet." From the report: The newspaper said it has been hit hard by the introduction of wifi on the London Underground, a shortage of commuters owing to the growth of working from home and changing consumer habits. The Standard lost 84.5 million pounds in the past six years, according to its accounts, and is reliant on funding from its part-owner Evgeny Lebedev. Its other shareholders include a bank with close links to the Saudi government. Industry sources suggested Lebedev had been willing to consider selling the outlet in recent years but no buyer was found.

Paul Kanareck, the newspaper's chair, told staff on Wednesday morning: "The substantial losses accruing from the current operations are not sustainable. Therefore, we plan to consult with our staff and external stakeholders to reshape the business, return to profitability and secure the long-term future of the number one news brand in London." Kanareck said there would be an "impact on staffing," with journalists bracing themselves for further job losses on top of years of redundancies, while design staff on the print edition are expected to be hit hard. Distributors who hand out the newspaper across London are also likely to be out of work, and billboards outside railway stations advertising the day's headline will stand empty on most days.

He suggested there would be a change in focus for the weekly outlet: "A proposed new weekly newspaper would replace the daily publication, allowing for more in-depth analysis of the issues that matter to Londoners, and serve them in a new and relevant way by celebrating the best London has to offer, from entertainment guides to lifestyle, sports, culture and news and the drumbeat of life in the world's greatest city." Closing the Evening Standard will mean that for the first time in centuries, Londoners will have no general-interest daily print newspaper. The finance-focused City AM, which was recently saved by the billionaire Matthew Moulding, will continue to publish four days a week and has recently increased its distribution.
Further reading: So it's goodbye to London's Standard, my old paper -- and to the heart of democracy, local news (Opinion; The Guardian)
Power

Battery-Powered California Faces Lower Blackout Risk This Summer (mercurynews.com) 68

An anonymous reader quotes a report from Bloomberg: California expects to avoid rolling blackouts this summer as new solar plants and large batteries plug into the state's grid at a rapid clip. The state's electricity system has been strained by years of drought, wildfires that knock out transmission lines and record-setting heat waves. But officials forecast Wednesday new resources added to the grid in the last four years would give California ample supplies for typical summer weather.

Since 2020, California has added 18.5 gigawatts of new resources. Of that, 6.6 gigawatts were batteries, 6.3 gigawatts were solar and 1.4 gigawatts were a combination of solar and storage. One gigawatt can power about 750,000 homes. In addition, the state's hydropower plants will be a reliable source of electricity after two wet winters in a row ended California's most recent drought. Those supplies would hold even if California experiences another heat wave as severe as the one that triggered rolling blackouts across the state in August 2020, officials said in a briefing Wednesday. In the most dire circumstances, the state now has backup resources that can supply an extra 5 gigawatts of electricity, including gas-fired power plants that only run during emergencies.

The Almighty Buck

FCC Ends Affordable Internet Program Due To Lack of Funds (cnn.com) 59

The Affordable Connectivity Program (ACP), which provided monthly internet bill credits for low-income Americans, will officially end on June 1 due to a lack of additional funding from Congress. This termination threatens nearly 60 million Americans with increased financial hardship, as the program's lapse leaves them without the subsidies that made internet access affordable. CNN reports: The 2.5-year-old ACP provided eligible low-income Americans with a monthly credit off their internet bills, worth up to $30 per month and as much as $75 per month for households on tribal lands. The pandemic-era program was a hit with members of both political parties and served tens of millions of seniors, veterans and rural and urban Americans alike. Program participants received only partial benefits in May ahead of the ACP's expected collapse. [...]

On Friday, Biden reiterated his calls for Congress to pass legislation extending the ACP. He also announced a series of voluntary commitments by a handful of internet providers to offer -- or continue offering -- their own proprietary low-income internet plans. The list includes AT&T, Comcast, Cox, Charter's Spectrum and Verizon, among others. Those providers will continue to offer qualifying ACP households a broadband plan for $30 or less, the White House said, and together the companies are expected to cover roughly 10 million of the 23 million households relying on the ACP.
"The Affordable Connectivity Program filled an important gap that provider low-income programs, state and local affordability programs, and the Lifeline program cannot fully address," said FCC Chairwoman Jessica Rosenworcel in a statement, referring to the name of another, similar FCC program that subsidizes wireless and home internet service. "The Commission is available to provide any assistance Congress may need to support funding the ACP in the future and stands ready to resume the program if additional funding is provided."
Earth

Vermont Becomes 1st State To Enact Law Requiring Oil Companies Pay For Damage From Climate Change (apnews.com) 122

Vermont has become the first state to enact a law requiring fossil fuel companies to pay a share of the damage caused by climate change after the state suffered catastrophic summer flooding and damage from other extreme weather. From a report: Republican Gov. Phil Scott allowed the bill to become law without his signature late Thursday, saying he is very concerned about the costs and outcome of the small state taking on "Big Oil" alone in what will likely be a grueling legal fight. But he acknowledged that he understands something has to be done to address the toll of climate change. "I understand the desire to seek funding to mitigate the effects of climate change that has hurt our state in so many ways," Scott, a moderate Republican in the largely blue state of Vermont, wrote in a letter to lawmakers.

Scott, a popular governor who recently announced that he's running for reelection to a fifth two-year term, has been at odds with the Democrat-controlled Legislature, which he has called out of balance. He was expected by environmental advocates to veto the bill but then allowed it to be enacted. Scott wrote to lawmakers that he was comforted that the Agency of Natural Resources is required to report back to the Legislature on the feasibility of the effort. Last July's flooding from torrential rains inundated Vermont's capital city of Montpelier, the nearby city Barre, some southern Vermont communities and ripped through homes and washed away roads around the rural state. Some saw it as the state's worst natural disaster since a 1927 flood that killed dozens of people and caused widespread destruction. It took months for businesses -- from restaurants to shops -- to rebuild, losing out on their summer and even fall seasons. Several have just recently reopened while scores of homeowners were left with flood-ravaged homes heading into the cold season.

Businesses

Vista Equity Writes Off IT Education Platform PluralSight Value, After $3.5 Billion Buyout (axios.com) 9

Vista Equity Partners has written off the entire equity value of its investment in tech learning platform Pluralsight, three years after taking it private for $3.5 billion, Axios reported Friday. From the report: One source says that the Utah-based company's financials have improved, with around 26% EBITDA growth in 2023, but not enough to service nearly $1.3 billion of debt that was issued when interest rates were lower. It's also a company whose future could be dimmed by advances in artificial intelligence, since some of the developer skills it teaches are becoming automated. Vista agreed to buy the company in late 2020 for $20.26 per share, representing a 25% premium to its 30-day trading average, despite a lack of profits.
Businesses

Best Buy Set For Tenth Straight Quarter of Sales Drop (reuters.com) 40

An anonymous reader quotes a report from Reuters: Best Buy is set to post its tenth consecutive quarter of sales decline on Thursday when the U.S. electronics retailer reports quarterly results, as spending on big-ticket electronics remains pressured despite easing inflation. Although results from big-box retailers Walmart and Target indicate that consumers have resumed spending on less-expensive discretionary items such as apparel and accessories, they are still hesitant to go for TVs and washing machines. UPDATE 5/30/24: Best Buy's quarterly profit exceeded Wall Street estimates due to improved demand in its computing category, cost-saving efforts, and a successful membership program, leading to a 10% rise in shares. "Demand for artificial intelligence-enabled laptops as well as higher-end televisions is helping Best Buy regain lost ground on sales in the country as consumers look to upgrade or replace their gadgets after more than two years of restraint on spending on electronics," reports Reuters. "The company is also banking on the launch of Microsoft's AI-powered Copilot+ PCs, which are expected to go on sale on June 18."

"Best Buy CEO Corie Barry said on a post-earnings call that the company expects to have more than 40% of the product assortment at launch exclusive to the company. The company has also benefited from people signing up for its two-tiered membership program, which it refreshed last year, helping the top electronics retailer in the United States retain shoppers and drive better margins."
Media

Apple News+ Subscription Growth Blows Away Major Media Sites (cultofmac.com) 46

David Snow reports via Cult of Mac: A new report from Consumer Intelligence Research Partners (CIRP) shows Apple News+ growing its subscription rate about four times as fast as major news sites are. CIRP showed Apple increased its News+ subscriptions in the United States from 15% to 24% between 2020 to 2024, a 9% increase. In that same period, The New York Times and The Washington Post managed a 2% bump apiece and The Wall Street Journal managed a 3% increase. The results come from data measuring how many Apple product buyers say they subscribe to the News+ service.

CIRP also cited a report indicating that the Apple News+ partnership program is increasingly becoming a lifeline for news websites losing revenue, according to major publishers. And as far as the growth of Apple News+ subscription growth is concerned, it may keep growing as long as the user install base for devices keeps growing. "One-quarter of the U.S. base of Apple customers represents tens of millions of users, an enormous audience relative to what individual media outlets can expect on their own," CIRP noted.

Earth

Cut In Ship Pollution Sparked Global Heating Spurt 116

An anonymous reader quotes a report from The Guardian: The slashing of pollution from shipping in 2020 led to a big "termination shock" that is estimated have pushed the rate of global heating to double the long-term average, according to research. Until 2020, global shipping used dirty, high-sulphur fuels that produced air pollution. The pollution particles blocked sunlight and helped form more clouds, thereby curbing global heating. But new regulations at the start of 2020 slashed the sulphur content of fuels by more than 80%. The new analysis calculates that the subsequent drop in pollution particles has significantly increased the amount of heat being trapped at the Earth's surface that drives the climate crisis. The researchers said the sharp ending of decades of shipping pollution was an inadvertent geoengineering experiment, revealing new information about its effectiveness and risks.

Dr Tianle Yuan, at the University of Maryland, US, who led the study, said the estimated 0.2 watts per sq meter of additional heat trapped over the oceans after the pollution cut was "a big number, and it happened in one year, so it's a big shock to the system." "We will experience about double the warming rate compared to the long-term average" since 1880 as a result, he said. The heating effect of the pollution cut is expected to last about seven years. The research, published in the journal Communications Earth & Environment, combined satellite observations of sulphur pollution and computer modeling to calculate the impact of the cut. It found the short-term shock was equivalent to 80% of the total extra heating the planet has seen since 2020 from longer-term factors such as rising fossil-fuel emissions.

The scientists used relatively simple climate models to estimate how much this would drive up average global temperatures at the surface of the Earth, finding a rise of about 0.16C over seven years. This is a large rise and the same margin by which 2023 beat the temperature record compared with the previous hottest year. However, other scientists think the temperature impact of the pollution cut will be significantly lower due to feedbacks in the climate system, which are included in the most sophisticated climate models. The results of this type of analysis are expected later in 2024. [...] The new analysis indicates that this type of geoengineering would reduce temperatures, but would also bring serious risks. These include the sharp temperature rise when the pumping of aerosols stopped -- the termination shock -- and also potential changes to global precipitation patterns, which could disrupt the monsoon rains that billions of people depend on.
"We should definitely do research on this, because it's a tool for situations where we really want to cool down the Earth temporarily," like an emergency brake, said Dr Gavin Schmidt, Director of the NASA Goddard Institute for Space Studies. "But this is not going to be a long-term solution, because it doesn't address the root cause of global warming," which is emissions from fossil fuel burning.
Social Networks

TikTok Preparing a US Copy of the App's Core Algorithm (reuters.com) 57

An anonymous reader quotes a report from Reuters: TikTok is working on a clone of its recommendation algorithm for its 170 million U.S. users that may result in a version that operates independently of its Chinese parent and be more palatable to American lawmakers who want to ban it, according to sources with direct knowledge of the efforts. The work on splitting the source code ordered by TikTok's Chinese parent ByteDance late last year predated a bill to force a sale of TikTok's U.S. operations that began gaining steam in Congress this year. The bill was signed into law in April. The sources, who were granted anonymity because they are not authorized to speak publicly about the short-form video sharing app, said that once the code is split, it could lay the groundwork for a divestiture of the U.S. assets, although there are no current plans to do so. The company has previously said it had no plans to sell the U.S. assets and such a move would be impossible. [...]

In the past few months, hundreds of ByteDance and TikTok engineers in both the U.S. and China were ordered to begin separating millions of lines of code, sifting through the company's algorithm that pairs users with videos to their liking. The engineers' mission is to create a separate code base that is independent of systems used by ByteDance's Chinese version of TikTok, Douyin, while eliminating any information linking to Chinese users, two sources with direct knowledge of the project told Reuters. [...] The complexity of the task that the sources described to Reuters as tedious "dirty work" underscores the difficulty of splitting the underlying code that binds TikTok's U.S. operations to its Chinese parent. The work is expected to take over a year to complete, these sources said. [...] At one point, TikTok executives considered open sourcing some of TikTok's algorithm, or making it available to others to access and modify, to demonstrate technological transparency, the sources said.

Executives have communicated plans and provided updates on the code-splitting project during a team all-hands, in internal planning documents and on its internal communications system, called Lark, according to one of the sources who attended the meeting and another source who has viewed the messages. Compliance and legal issues involved with determining what parts of the code can be carried over to TikTok are complicating the work, according to one source. Each line of code has to be reviewed to determine if it can go into the separate code base, the sources added. The goal is to create a new source code repository for a recommendation algorithm serving only TikTok U.S. Once completed, TikTok U.S. will run and maintain its recommendation algorithm independent of TikTok apps in other regions and its Chinese version Douyin. That move would cut it off from the massive engineering development power of its parent company in Beijing, the sources said. If TikTok completes the work to split the recommendation engine from its Chinese counterpart, TikTok management is aware of the risk that TikTok U.S. may not be able to deliver the same level of performance as the existing TikTok because it is heavily reliant on ByteDance's engineers in China to update and maintain the code base to maximize user engagement, sources added.

The Almighty Buck

IRS Opening Free Online Tax Filing Program To All States (axios.com) 56

The free online tax filing program known as IRS Direct File will be made permanent for the 2025 tax season, with all 50 states and Washington D.C. invited to participate. Axios reports: Treasury announced earlier this month that more than 140,000 people participated in the Direct File pilot program in a dozen states claiming more than $90 million in refunds. The pilot exceeded its 100,000-person target during this past tax season.

"President Biden is committed to saving Americans time and money and ensuring families receive the tax benefits they're owed," Treasury Secretary Janet Yellen said in a statement. "Providing a free tool to all Americans who want the option to file directly with the IRS is key to achieving those goals." The pilot program targeted people with simple tax returns based on W-2 forms. In her remarks today Yellen said that over the next few years they will expand Direct File to support more situations.
The announcement from the Treasury Department comes a week after the IRS' Free File program was extended through 2029.

"Free file is where some of your tax dollars go to create the bridges between 3rd parties and the IRS filing system," notes Slashdot reader slack_justyb. "Direct file is the taxpayer to IRS direct system that we got a taste of this year. We want to keep on the direct file path, but the free file path helps breakup the larger entities out there that lobby hard to keep the return-free system from ever getting started."
Music

Spotify Says It Will Refund Car Thing Purchases (engadget.com) 27

If you contact Spotify's customer service with a valid receipt, the company will refund your Car Thing purchase. That's the latest development reported by Engadget. When Spotify first announced that it would brick every Car Thing device on December 9, 2024, it said that it wouldn't offer owners any subscription credit or automatic refund. From the report: Spotify has taken some heat for its announcement last week that it will brick every Car Thing device on December 9, 2024. The company described its decision as "part of our ongoing efforts to streamline our product offerings" (read: cut costs) and that it lets Spotify "focus on developing new features and enhancements that will ultimately provide a better experience to all Spotify users."

TechCrunch reports that Gen Z users on TikTok have expressed their frustration in videos, while others have complained directed toward Spotify in DMs on X (Twitter) and directly through customer support. Some users claimed Spotify's customer service agents only offered several months of free Premium access, while others were told nobody was receiving refunds. It isn't clear if any of them contacted them after last Friday when it shifted gears on refunds.

Others went much further. Billboard first reported on a class-action lawsuit filed in the US District Court for the Southern District of New York on May 28. The suit accuses Spotify of misleading Car Thing customers by selling a $90 product that would soon be obsolete without offering refunds, which sounds like a fair enough point. It's worth noting that, according to Spotify, it began offering the refunds last week, while the lawsuit was only filed on Tuesday. If the company's statement about refunds starting on May 24 is accurate, the refunds aren't a direct response to the legal action. (Although it's possible the company began offering them in anticipation of lawsuits.)
Editor's note: As a disgruntled Car Thing owner myself, I can confirm that Spotify is approving refund requests. You'll just have to play the waiting game to get through to a Spotify Advisor and their "team" that approves these requests. You may have better luck emailing customer service directly at support@spotify.com.

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