NewEgg Confirms Shipping Fake Core i7s 314
adeelarshad82 writes "After originally rejecting the story, online retailer NewEgg confirmed that a shipment of Core i7s were indeed fake, and apologized for the affair. NewEgg has also broken off its relationship with IPEX, the supplier of the phony lot. The retailer said that it has already contacted affected customers and would continue to reach out and replace the counterfeit parts. We discussed the fake Core i7s over the weekend."
Counterfits are everywhere (Score:4, Insightful)
Re:Counterfits are everywhere (Score:4, Insightful)
Re:Counterfits are everywhere (Score:5, Insightful)
Much more common in tech related gear is partial fakery. The classic flash memory trick is 256MB(or whatever the value) of actual flash(and probably bottom bin stuff, at that) with the formatting or firmware claiming to be 4GB(or whatever the larger value) and doing various things certain to make the customer sad when you write more than 256MB to the device. If you get lucky, you'll get an actual 4GB of bottom-bin crap, with an "OMG LExar high speed!!11!" sticker on it.
With CPUs, basically no counterfeiters have the technical capability to produce plausible fakes from scratch for less than intel or AMD can produce the genuine article. However, there is a long history of selling overclocked and remarked low-end parts as higher end ones. That has become more difficult these days(with multipliers locked on all but the most expensive chips, you really can't overclock without the connivance of the motherboard. Intel's fancy new power-control microcontroller probably makes it even trickier). However, there is a cute way of getting around that: Modifying CPUs is hard and expensive. You need careful technique and serious rework kit. Basically not worth it. Modifying a motherboard's BIOS just a bit, to change the values that it reports for certain processor related parameters and maybe does some silent overclocking, is within the reach of a few decent software/firmware engineers. Thus you do sometimes see for sale(usually aimed at unscrupulous small computer shops, rather than retail users, CPU + motherboard combos consisting of a cheap CPU(bottom of whatever the range is at the moment) and a none-too-exciting motherboard with a BIOS hacked to claim, in all visible ways, that the CPU it is paired with is actually a much faster and more expensive unit.
Frankly, I much prefer complete fakes. They are a nuisance, certainly; but they are immediately obvious on inspection. The dangerous fakes are the ones of commodities where quality and realness are matters of degree, rather than binaries. Real/Visibly just a crude model is easy. 4GB/512MB+firmware lies can easily take some data loss to discover. Real/cheap under-specced capacitors were used, resulting in a higher 3 year failure rate can take ages to diagnose. Real/diluted to 25% of its actual dose and sold as real can get people killed and encourage drug resistance in various nasty pathogens.
Re:Counterfits are everywhere (Score:4, Funny)
Oh, man... you will love this article: http://news.yahoo.com/s/pcworld/20100308/tc_pcworld/fourreasonstobewarefakeintelcpus [yahoo.com]
Authentic Intel Core i7 processors contain a number of innovative technologies to improve performance. Core i7 chips have an integrated triple-channel memory controller. They also replace the archaic front-side bus architecture with Intel's new QuickPath Interconnect system, and use hyperthreading to turn the Core i7's four physical processor cores into eight virtual cores.
A fake processor would most likely not have these cutting edge advantages, resulting in inferior performance compared with the authentic Intel processor.
Apparently for some people the difference between an i7 and a piece of scrap metal is some innovative technologies that improve performance!
1,000 per week is only 52,000 per year. (Score:3, Informative)
Re:A guess about what happened: (Score:4, Interesting)
"You have to realize that these chips are made in china, malaysia and taiwan."
Not one single of my processor packages has any of those countries you mention - All of them say Singapore or Israel.
COUNTERFEITS might be made in Malaysia, Taiwan, and China. Intel's fab plants are NOT located in those countries. They are located in places like Ireland, and the United States.
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or, try buying Windows 2003 Server from any seller on feeBay or Amazon. There is a good chance every single Windows 2003 product on either site is counterfeit. I bought from six different sellers and every single one was counterfeit (same exact style packaging, etc.) and I reported each instance in detail (including detailed descriptions of the media, packaging, the COA decals, what software was actually on the media, etc. and even tested the product keys with a known-legitimate system builder kit. Each am
Caveat Emptor (Score:5, Funny)
- Yahoo Serious, Young Einstein
Re:Caveat Emptor (Score:5, Funny)
Re:Caveat Emptor (Score:5, Interesting)
Re:Caveat Emptor (Score:4, Insightful)
Back in the day, before this became a lot harder, there were quite a few low end(but authentic) CPUs with faked high end markings on them, and sometimes with multiplier tweaks to match, floating around. That was back when there were more CPU vendors that were socket compatible and actually vaguely competitive, so there was probably some rebranding going on as well. I don't know if Newegg was around early enough to have been at risk of those.
These days, the only really viable way of making "functional counterfeits" of either Intel or AMD would be to have insider access to their lower binned dice before their inferior model status is lasered into them. If you have that kind of access, sneaking chunks of quite valuable product out of some of the world's most sophisticated fabs, you could probably make more money selling secrets or suitcase nukes...
Re:Caveat Emptor (Score:5, Funny)
"But... if you can't trust the Governments of the world, who can you trust?"
FIFY
YEAH! I know it by heart! You got a problem with that?
No sir! Anyone who will admit to knowing Yahoo Serious by heart is a tougher hombre than I.
Re: (Score:2)
"But... if you can't trust the Governments of the world, who can you trust?"
FIFY
YEAH! I know it by heart! You got a problem with that?
No sir! Anyone who will admit to knowing Yahoo Serious by heart is a tougher hombre than I.
Know it by heart - yeah I know it too. I also have the soundtrack CD
Glad Newegg confirmed they're fake! (Score:5, Funny)
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They were leaning on that "oh, our bad, we got some 'demo units' by mistake" excuse pretty hard.
Demos? C'mon, demos are supposed to work, not be a blob of aluminum.
Re:Glad Newegg confirmed they're fake! (Score:5, Interesting)
Depends on the demo.
Chip manufacturers will often give away defective chips as demos to those thinking of using them in circuit boards. Non-functional demo chips are used in the design phase as the boards are laid out and the first parts are placed.
Imagining wasting a working chip just to find out if you're soldering things on correctly.
Partially-functional chips (might work but still failed testing for obscure reasons) are also used as demos for building prototype boards.
Neither case applies for NewEgg, however.
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These weren't demo units, they are nothing like demo/sub-standard products. Search them out on the youtube posts on it. Basically they're just squares of aluminum (no pins) and a plastic mold for the fan with a sticker on it for the blades. Most people are assuming they're duff but real CPUs, they're not, they do not function, cannot function, and do not look like the real parts.
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Re:Glad Newegg confirmed they're fake! (Score:5, Insightful)
They were leaning on that "oh, our bad, we got some 'demo units' by mistake" excuse pretty hard.
My guess is they were just passing on what thier supplier had told them until they could prove otherwise.
It's kind of a difficult position to be in. Newegg probablly didn't want to lie but they probablly didn't want to be publically seen as doubting thier suppliers either until they could prove that the supplier was indeed shipping fakes.
Re:Glad Newegg confirmed they're fake! (Score:5, Insightful)
The marketing team doesn't need to pull out the processor, install the HSF, etc.
They just have to look at the box and see if the packaging is appealing. You don't need functional equipment for that, you don't even need dead equipment for that, you just need something that looks like the product.
Intel Inside... (Score:2, Informative)
I sure liked the typos on the box. All that effort to duplicate holograms and what not, and they blow it on spacing and spelling.
Criminals, you gotta love their chutzpah.
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And in the case of newegg, 'somebody' is usually a robot.
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I've worked in an electronics store. Let me tell you - typos on the box? Not a sign of phony merchandise. At least not in and of itself. A surprisingly large number of legitimate items have such errors, and usually the only people who notice are the depot/stock/merchandising/receiving staff.
Half the time the products or packaging in question are made somewhere in southeast asia (china, usually) so the culprit is the language barrier for the QA people. The other half, the problem is they just didn't car
Rejecting?? (Score:3, Informative)
When did they reject the story??
They never denied shipping fake units... the only difference between their story then and now is WHY the fake units existed.
Re:Rejecting?? (Score:5, Interesting)
NewEgg handled it well, (Score:5, Informative)
They never denied there being a problem although they took a day to figure out what was happening.
They have already apologized, announced they are sending out replacements and announced they are getting a new distributor a couple of days ago.
Re:NewEgg handled it well, (Score:5, Insightful)
True, that's an amazing amount of professionalism and quick action on their part. Pity shame that for some Slashdot readers, that won't be enough, and they won't be happy until they see Newegg executives' heads on pikes, even if it wasn't their fault. Mmm, tasty, frothy bile...
Re:NewEgg handled it well, (Score:5, Informative)
> It was only after they were called out on that they owned owned up to
> shipping counterfeit units. Who knows the rational for that, maybe it was
> just ignorance or whatever.
When they said that the junk was demos shipped by accident they were repeating what their supplier told them. Would have been better to have just said "We acknowledge that they are real will replace them, but we are still investigating" until they heard from Intel. Still, they handled it fairly well. The important point is that they did not at any point try to deny that there was anything wrong.
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I don't order parts online that often, but because of this, Newegg is getting put right to the top of the list of places I look at first when I do.
Re:NewEgg handled it well, (Score:4, Insightful)
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Except Newegg reviews are the YouTube comments of the review world.
This is sarcasm....somewhat.... (Score:4, Insightful)
That's because they let *gasp* even MERE MORTALS post reviews!!! I mean, Joe Sixpack and Mary Mundane can purchase goods and post reviews at Newegg!!
It would be different if only we Tech Gods and Wizards could post reviews, I tell you!
Like is said:
'A picture is worth a thousand words.'
Forget the comments, just look at the videos on YouTube...crotch bats, toolbox surfing in a suburban neighborhood, etc.
The same type of people that are making the comments are also posting videos, shopping online, and yes, even voting.
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That's bloody insightful in my book. Not even with sarcasm, personally if idjit joe can figure out how to make it work and work well. And there's a low failure rate it means that it's safe to use with half of my family.
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Yep. Newegg has never done me or anyone I know any wrong. They've done a couple things incorrectly over my massive number of purchases with them (like sending me some ddr266 instead of ddr300 ram), but the day I told them was the day they told me to send it back and they'd replace it.
This entire ordeal has only further solidified my loyalty to checking them first and giving their products a premium preference.
Re:BS (Score:5, Informative)
According to that article Newegg did not threaten to sue, Newegg's supplier did.
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Re:BS (Score:5, Informative)
Read the article you linked. It's the distributor D&H that these sites accused without evidence and as such it was the D&H lawyers that sent the cease and desist. As it turns out it was a completely different distributor (IPEX).
"A company called D&H Distributing doesn’t consider it legitimate for the free press took umbrage to this. In fact, the legal beagles over at D&H Distributing got so worked up over the horrifying gall and chutzpah of Icrontic and HardOCP for daring to ask a question that the company slapped both publications with a “cease and desist” order.
Sent by the lawyers representing D&H, Creim Macias Koenig & Frey, it reads in part..."
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Seems like they're justified. HardOCP's blunder probably just cost them millions - but there's no way to measure it exactly.
The media seems to wield its power haphazardly at times.
At least with sites like TheInquirer, the damage is small if the article is wrong. They have a reputation, after all.
Re:BS (Score:4, Informative)
Your link says that D&H, not Newegg threatened legal action.
Considering that D&H did not sell the fakes to Newegg, well, they are justifiably upset that people are wrongfully blaming them.
IANAL, so I don't know if they have an actionable complaint, but your link doesn't show a Newegg legal threat, and, again, D&H is understandably pissed off that they were blamed when they had nothing to do with it.
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No, actually, one of NewEgg's distros threatened to sue the bloggers. And justifiably, since the accusation as made was mistaken.
Oh, in related news, NewEgg threatened to sue YOU for falsely accusing them of suing journalists.
Ok, no, not really.
But it's pretty obvious a LOT of people need to be more careful tossing around accusations.
Re:BS (Score:5, Informative)
Did you even read that article you linked to? It says that the legal threats came from a company called D&H Distributing that the sites claim sold the counterfeit equipment to Newegg:
In fact, the legal beagles over at D&H Distributing got so worked up over the horrifying gall and chutzpah of Icrontic and HardOCP for daring to ask a question that the company slapped both publications with a “cease and desist” order.
Sent by the lawyers representing D&H, Creim Macias Koenig & Frey, it reads in part:
“It has recently been brought to our attention that you are responsible for publishing on the internet, and specifically on your websites, untrue statements respecting allegedly counterfeit Intel Core i7 processors which you allege were sold to Newegg by D&H.
“This letter places you on notice that these statements are false. You have no basis for publishing these false and malicious statements about D & H. These false allegations are defamatory and disparaging to D&H”s business and business relations and have caused grave and irreparable damage to our client.”
Emphasis mine.
That article also mentions that Newegg had already started issuing replacements and they were just trying to figure out where those chips came from:
Tech community site, Icrontic, picked up the HardOCP story and noted that Newegg had shipped replacements for the fake CPUs quickly to affected customers and that both the e-tailer and Intel were in the process of investigating where the chips came from.
Emphasis mine.
fake fakes? (Score:4, Insightful)
I wonder if anyone who got an i7 will try to make a fake fake to get another i7. Some one in Newegg's shipping will have to check the fakes to make sure they are real fakes. My head just exploded.
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Re:fake fakes? (Score:4, Informative)
Not true. We aren't talking "fake - not the correct part", we're talking "fake - not a cpu but a hunk of metal, not a cooler just a piece of plastic with a sticker on it".
If you are buying cpus, you'll know they're fake when you see them.
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Re:fake fakes? (Score:5, Insightful)
Newegg has to track outgoing inventory to prevent internal theft, so it is a good bet they probably associated an inventory item with an outgoing order. So, if they know which order the customer is returning, they can probably trace it back to the original supplier in some manner. If they have a good tracking system, they could probably bring up that detail immediately.
D&H Distributing (Score:5, Informative)
Counterfeit Intel CPU Saga Comes to a Close [hardocp.com]
At no time did HardOCP speculate as to what company was supplying the counterfeit processors to Newegg. Our source that informed us of the supplier being D&H Distributing came from within Newegg's organization. We belived the information to be accurate and reported it to our readers. Newegg is stating that IPEX shipped it the counterfeit processors. I am not sure as to why we would get conflicting information, and we will further investigate that.
At this time we offer our apologies to D&H Distributing for naming it as the supplying distributor. HardOCP was simply reporting the information that we believed to be accurate. We would NEVER "speculate" on something of this nature, as there is NOTHING for us to gain by misinforming our readers. We will be investigating further as to why we were misinformed on this detail.
Re:D&H Distributing (Score:5, Insightful)
This is exactly why trustworthy reporting outlets try to verify sources before reporting as fact. However, this becomes difficult in this time of now, faster, beat the other guy, instant publishing.
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If you have a news item about something that happened at company, and low level person there gives you some information, are you just going to ignore it? Please.
Re:D&H Distributing (Score:4, Informative)
Why does NewEgg even need a distributor? (Score:2)
Why can't they buy direct from Intel?
Re:Why does NewEgg even need a distributor? (Score:5, Interesting)
I get why Intel doesn't want to *retail* them, but what's the point of a wholesaler when you have a retail distributor as huge as Newegg?
And the same is true of other products sold via other retailers.
It almost seems like "we/they" put up with a needless set of middlemen who only mark stuff up.
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i know, i know, -1 flaimbait...
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Distributors, wholesalers or middle men if you prefer provide both inventory and financing for retailers, even large ones. The goal in a business like Newegg is to receive funds from customers before you have to pay your suppliers. In other words you don't want your capital tied up in inventory if you can help it. Of course not having inventory can mean lost sales so there is a balancing act required.
Its all about terms and conditions.
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Resellers would benefit from getting together and purchasing in very large volumes, but in practice they just dont get along. Thus creates the need for Distributors.
Distributors supply many Resellers, so they act as a proxy of that deal the Resellers can't agree on amongst themselves. The Distributor gets a much better volume discount than any Reseller can individually, so both Distributor and Reseller can gain from this arrangement.
The manufacturer gains because their operation is mu
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They probably do, but I imagine everyone is still on allocation with the i7, so newegg is forced to go to the open market to meet the demand.
No wonder my PC wouldn't boot. (Score:2)
Who is IPEX? (Score:5, Informative)
http://hardforum.com/showpost.php?s=d01ac05d09e4f3d3bfb4364cdbc5d2af&p=1035432866&postcount=927 [hardforum.com]
From [H] Forums:
I just want to clear up something Paul keeps bringing up in this thread: Ipex is a division of ASI. Ipex isn't ASI.
Full disclosure: I worked for ASI for some time back in the 90's (God, I feel old).
ASI is a legit Intel distributor (one of only a small handful) and is one of Newegg's biggest sources for Intel CPU's. Ipex, on the other hand, is the division that deals in gray market CPU's, RAM, etc.
Re:Who is IPEX? (Score:5, Informative)
No. Gray market does not mean counterfeit. It is just as legal as "normal" channels, although manufacturers don't like it.
Let's say I manufacture a widget in Indonesia and sell it to US distributors for $100. I sell the same widget to Indian distributors for $10, because you can't sell this widget for as much there. I make the Indian distributor promise he won't sell back to the US and undercut my official channel price. But I can't control what people downstream do with the widget. Indians being smart and enterprising, somebody there figures out he can buy a boatload of widgets from the distributor, ship them back to the US, and sell them at a profit for $40.
That's gray market. It's the legitimate goods, made on the same assembly line, and passing from hand to hand by completely legal sales. The manufacturers don't like it, and I may cut off my Indian distributor if I think he's involved with this or turning a blind eye. That means the incentive is for gray market sellers to be secretive, and therein lies the potential for a black marketeer to step into the process and represent himself as a gray marketeer.
When somebody steals widgets from the Indonesian factory, or repackages rejects being thrown out and represents them as good, or sells a non-functional plastic knock-off and represents it as functional, that's *black* market.
You may end up buying black market goods from somebody who represents himself as a gray marketeer. It could be because he is a fraud, but not necessarily. Goods pass from hand to hand in the gray market, and the fraud may be removed one or two transactions from your purchase.
there's more to grey market than reimports (Score:4, Informative)
You are speaking of reimports. They're just one aspect of the grey market.
There are other grey market goods. For example, Intel might give out a sample of an i920 to a distributor or retailer for free as a gift. They say not to resell it, but you know, maybe they just do anyway. This becomes a grey market good too.
Basically, any a good is resold against some agreement (borders as you say, NFR in my case) it becomes a grey market good. As you mention, it's typically still a perfectly good item, it's not counterfeit or anything.
I don't really agree on your definition of black market. Black market goods are typically anything that is illegal to sell, they can still be legit goods, just you're not supposed to be able to buy/sell them. If I buy illegally imported liquor that the government didn't get their taxes on, it's black market liquor, even though it's still legit. It also can be a legit good that was stolen and resold. And it's still a legit good, but you might not get a warranty (you might not on grey market goods either!). These two examples are the most typical things people think of when you hear black market.
IPEX Denies Being Original Source (Score:4, Informative)
http://www.crn.com/hardware/223300173;jsessionid=B1V040G2ULN1LQE1GHPSKH4ATMY32JVN [crn.com]
"Ipex has been supplying computer components to the technology industry for over 10 years with the goal of providing quality products and services to our customers. Recently we were referenced in connection with some counterfeit Intel Core i7 920 Microprocessors sold within the US market. While we purchased these products in good faith from a supplier we are very disappointed to learn of the questionable status of these products and are taking appropriate action to resolve the issue for any impacted Ipex client as well as are fully cooperating with Intel's investigation in to determining the original source."
Re:New Egg (Score:5, Insightful)
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Ah gee. Here's the appropriate response to the fp: http://instantrimshot.com/ [instantrimshot.com]
Re:New Egg (Score:5, Insightful)
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Correct. The problem, as usual, is with PayPal.
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just use your cc. you can get a prepaid cc for like $5-10 if security is that much of a worry. They charge you like $1 a transaction or so and $3 to add cash. Not a terrible deal for a completely anonymous credit card......
I mean seriously. You are far more likely to be fucked over by paypal than you are to have your credit card # used for something illegal when you buy from newegg. Unless you totally don't trust SSL or anything.....don't they have a phone number too?
Re:New Egg (Score:4, Insightful)
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Re:New Egg (Score:4, Informative)
Re:New Egg (Score:5, Informative)
Actually the cease and desists were sent by a different distributer who was incorrectly named as the culprit and was justifiably upset. The cease and desist letters by D&H were appropriate, and their claims that they were being falsely accused were accurate.
I think Kyle at HardOCP was honestly misinformed, but he didn't exactly handle if well. He accused Newegg of being dishonest and trying to cover things up. He appologizes to D&H but defends himself by saying "We would NEVER "speculate" on something of this nature, as there is NOTHING for us to gain by misinforming our readers." However, he never gave Newegg the same benefit of the doubt he claims he deserves. He adamantly accused Newegg of a cover-up when they originally relayed IPEX's story about demo processors. Newegg had no more to gain by lying than HardOCP did.
Kyle has been around a long time and should know better. He owes Newegg one hell of a public appology, and hopefully after a little more thought he will man up and make that appology.
Re:Glad (Score:5, Insightful)
Welcome to the entitlement mindset.
Newegg is doing their share by rush shipping replacements. This whole affair isn't their fault and they got on top of the situation quickly enough, what more do you expect?
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Dessert, of course. Or, well. A second processor!
Re:Glad (Score:5, Interesting)
The CONTRACTUAL entitlement mindset is a VERY good thing. Commerce depends on it.
Parent is naive. Corporations will try ANY legal argument to get money from consumers and the government. The idea that a citizen should foreswear such BS entitlement arguments while they are exploited by corporations that freely make (and benefit from) them is ridiculous and absurd.
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The relationship of taking advantage is two way.
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Thank you!
They're distributor screwed everyone and Newegg is trying to fix it all. That's plenty. That's loyalty and doing the right thing as quickly as possible. That's all that's needed.
Re:Glad (Score:5, Funny)
Welcome to the entitlement mindset.
And rightfully so.
Re:Glad (Score:5, Insightful)
They vetted the supplier.
It turns out they did a bad job of it.
It's their responsibility because the items were sold on their site.
Now, making good on their fuckup isn't the entitlement mindset, it's excellent, self-serving business sense. Allow me to explain, it's really quite simple:
You can buy a customer for life far cheaper than you can think by simply owning up to the problem, fixing it, then going beyond that.
It could be as cheap, and as easy as free overnight/cross shipping of the replacements. You absolutely lose money on the spot. But you're very likely to see the customer again. It's simply thinking long term.
That kind of service will get noticed and will bring people back next time because they know that even if shit goes wrong, they'll be well taken care of.
It's the same reasoning why most of my video cards are eVGA. Their customer service to my friends has been so stellar I know I'll be taken care of if their shit breaks. Yes, I wrote that correctly, I've never even had to deal with their customer service, yet they're my first choice for video cards. All because of stellar service they gave two of my friends. For a paltry $300 or so they bought three repeat customers. It's just another form of investment, and I'm living proof that it works. Hell, I just gave them great PR, and I hate PR.
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I think your judgment is a little premature. It could be some guy on the dock at IPEX swapped a pallet for his criminal cronies.
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Random anecdotal example: A friend of mine bought a PAX 08-branded Razer Deathadder gaming mouse at (surprise) PAX 08. Turns out these mice had a defect: the scroll wheel doesn't glow! Mind you, I didn't even know it was supposed to (maybe my friend did, not sure) but in any case, Razer immediately apologized for the "defective" batch of mice (that were produced one time, in limited quantity, specifically for one event) and shipped everybody a replacement without the cosmetic defect. Two high-quality, fully
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Well I wouldnt say thats entirely entitlement. There was once a time in this country of America, that businesses would go out of their way to make sure the customer was happy by doing things such as the poster's example.
It would be entitlement to expect anything MORE than a replacement CPU (authentic of course) + Free overnight shipping...
But it certainly would be nice if Newegg threw in something extra for their troubles. No one expects them to, but by doing so, newegg would be going out of their way to s
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what more do you expect?
Well, I'm Canadian, and I deal with NCIX primarily, but...
1) A free T-Shirt
2) A $10 gift card
3) 2500 points redeemable for free shipping on any order.
Pick three.
Newegg has acceptable customer service. There are companies with incredible customer service. I remember NCIX mispriced some Atom boards when they were first released - $70 rather than $170. It was fixed within 20 minutes, but there were still ~30 very happy customers. :)
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what will they offer as compensation to those affected?
Maybe the affected people can keep the fake ones? ;)
Re:Glad (Score:5, Funny)
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They are RUSH shipping the customers replacements. That is good enough to be fair. Lets put you in the same situation. You bump into me you say I am sorry. Well you wrinkled my shirt. So you should pay for my dry cleaning.
You cut me off in traffic and cost me five minutes because I hit a red light. I want cash.
Yes it is nice if they bend over backwards. In this case if you paid for rush shipping I could see them refunding it. In the end if you think they didn't do enough then don't buy from them. But this g
Re:Lost customer (Score:5, Informative)
They acknowledged that they had shipped non functional units on Friday:
http://twitter.com/Newegg/status/10050889498 [twitter.com]
They probably would have done better to say less, but they never denied the issue entirely.
Re:Lost customer (Score:5, Insightful)
You'd seriously lose faith in a company that blows everyone else away in customer service because of this one thing? Are you serious? So it doesn't matter that they exchanged the fakes and bent over backwards to fix the problem?
Grow the hell up and come back to reality. This entitled generation crap is beyond annoying, expecting everyone and everything to be absolutely perfect and cater to your every need and the second they don't then BAM they're horrible and evil.
Re:What about the legal threats? (Score:5, Informative)
Re: (Score:2)
Does anybody know how to read?
Re: (Score:2)
Is there ANY place to buy equipment with assurance of getting it through a 100% manufacturer authorized supply chain?
Umm... Maybe [apple.com].
Re:IPEX is not an authorized Intel distributor (Score:4, Insightful)
Is there ANY place to buy equipment with assurance of getting it through a 100% manufacturer authorized supply chain?
If there's humans making less money for their work than they think they should, then there will be no place with 100% authorized (secure) supply chain.
... really close to ASI (Score:2)
The address is right on top of ASI... what's up with that?
Re: (Score:3, Informative)
http://web.archive.org/web/20071020045918/http://www.ipexinfo.com/ [archive.org]
Oct 20, 2007 wayback cache
Re:After following this.... (Score:5, Informative)
If IPEX was tossed out, I'm guessing it was someone at IPEX who was swapping processors out for dummies (for sale elsewhere, I assume) and then sending the fakes to Newegg.