Facebook Is Most Hated Social Media Company 165
Hugh Pickens writes "Inc. reports that Facebook, the most visited site on the Internet, is also among the most hated, scoring 64 on a 100-point scale, which puts the company in the bottom five percent of private sector companies and in the same range as airlines and cable companies, 'two perennially low-scoring industries with terrible customer satisfaction,' according to the results of a survey by the American Customer Satisfaction Index. 'Customers have shown that, so far, they have been willing to suffer through a poor user experience in order to enjoy the benefits Facebook provides,' according to the report. 'For companies that provide low levels of customer satisfaction, repeat business is always a challenge unless customers lack adequate choices, as in the case of near monopolies.' Overall, social media is one of the lowest-scoring industries measured by the ACSI — only airlines, newspapers, and subscription television services score lower. However, among social media companies, Wikipedia tops the list with a score of 77."
Re:Opportunity (Score:5, Informative)
Pretty sure Google has answered the door, and is now providing opportunity counseling services to recover from the time it spent with Facebook.
G+ signal to noise ration will regress to the mean (Score:3, Informative)
As Google+ gets more popular, the stream will grow more and more inane. But, what's awesome, is G+ doesn't call people in your circles 'friends' so there isn't the emotional baggage associated with not being someone's friend. Moreover, you don't advertise your circles. You could add someone and then drop them and they would only see that you've added them. Moreover, they can add you without you adding them.
Those attributes will go a long way towards keeping my stream of a higher quality than is possible on Facebook.