xChange writes "I too was disappointed at Netflix's decision to remove the Profiles feature, and let them know via email and telephone. I was surprised to find the following email in my inbox today: 'You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are. We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.' I thought that it sounded too good to be true, and went to their blog to confirm, finding this entry. Netflix decided to listen to its customers, and keep a feature that many of us find essential for our use of their service. I am surprised, and very pleased."