bheer writes "BusinessWeek profiles a call center company called iQor which has grown revenues 40% year-on-year by (shock) treating employees as critical assets. It's done this not by nickel-and-diming, but by expanding its US operations (13 centers across the US now), giving employees universal health insurance, and paying salaries and bonuses that are nearly 50% above industry norms. The article notes that outsourcing will continue and globalization will continue to change the world's economic landscape. 'But the US is hardly helpless. With smart processes and the proper incentives, US companies can keep jobs here in America, and do so in a way that is actually better for the company and its employees.' Now if only other companies get a clue as well."
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