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United Kingdom The Internet

UK Broadband Customers Set To Receive Millions In Compensation For Bad Service (thestack.com) 17

An anonymous reader quotes The Stack: British telecoms regulator Ofcom has revealed new plans which would see consumers who experience poor service automatically compensated, in cash or credit, by their landline or broadband providers. As part of the scheme, customers who have had to put up with delayed repairs, missed installation or engineer appointments, will be paid up to £30 in compensation, depending on the issue. According to Ofcom, 6 million landline and broadband customers could receive a total of around £185 million (approximately $230 million) in compensatory payments each year as a result of the policy. The regulator says every year U.K. repair technicians failed to show up for 250,000 repair appointments.
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UK Broadband Customers Set To Receive Millions In Compensation For Bad Service

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  • When are we going to get back the money we gave to telcos to build out DSL? They gave it away to executives as bonuses.

  • Regulators only do this when they get sick of having to act as ombudsman on the same thousnads of identical cases of unfair treatment by ISPs to their customers. This is a positive step, but the regulator should go further.

    For example, the fact only 10% of an ISP's customers have to get the advertised speed they plaster all over bus stops, buses and on TV is a ridiculously unfair industry practice.

The explanation requiring the fewest assumptions is the most likely to be correct. -- William of Occam

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