After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up (cbsnews.com) 66
Long-time Slashdot reader TheHawke writes that smoke at a data center triggered embarrassing an outage at America's third-largest bank. CBS News reports:
Wells Fargo said that a systems outage prevented some customers from using its ATMs and mobile and online banking services, promising to reverse any fees people incurred because of the disruption. Although the bank said the issue was largely resolved on Thursday, customers said they were still having problems accessing their accounts on Friday, including their direct deposits.... The company blamed a "contained issue" at one data center, and said it wasn't a cybersecurity issue.
Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."
Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."
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This level of incompetence should be criminal (Score:5, Insightful)
How the hell does a multi-billion dollar company not have geographically redundant data centers?
Re:This level of incompetence should be criminal (Score:5, Funny)
redundant data centers where cut to cover the fake accounts fines
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cuts to increase revenue... That's high management.
Re: This level of incompetence should be criminal (Score:4, Interesting)
Better question is why does a [insert derogagory adjective here] company like this still have any customers?
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not have geographically redundant data centers?
We've already got one, with backups even -- let's go buy something new.
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Welcome to the wonderful world of a corporate cashless society, where your fiscal security is driven by the cheapest most profitable solutions and you will pay compulsory corporate taxes on all your transactions.
Re: This level of incompetence should be criminal (Score:2)
Stretched VLANs are one example of a hot buzzword that can make your geographically distributed infrastructure become a single failure domain.
ANYONE still using Wells Fargo DESERVES WORSE (Score:1)
You are supporting a criminal cabal masquerading as a bank! YOU DESERVE THIS.
History Redux (Score:1)
If there's any way Wells Fargo can "cut corners," they will, to reward their loser executives with bigger bonuses. Customers are just an inconvenience that must be borne by Wells' customers.
Some months ago, I suggested to my spouse it was time to abandon Wells. But, she declined...but, then, she hasn't had to deal with the arcane, fragile technology (and the double login every time you want on, and the Captcha AFTER You've Logged In TWICE; the Captcha is not yet back up at this writing). They also don't
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Still using a bank? (Score:5, Insightful)
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Credit unions are also banks. There is no difference in practice except for marketing purposes.
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Who still uses banks? There's no reason for any regular person to use a bank, when there are plenty of great credit unions. None.
I agree, but beyond that, who still uses Wells Fargo? It's a criminal conspiracy.
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https://wtop.com/local/2018/12... [wtop.com]
I split my direct deposit up - some goes to a bank, the rest to a credit union. That way, if one goes down I still have access to funds in the other.
Re:Still using a bank? (Score:5, Interesting)
In my experience, when banks make a mistake, the depositors pay for the mistake. They don't care about the smaller depositors.
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Every one of those credit unions deposits your money into one of those banks you loathe so much. In the end, the banks get the money no matter where you put it.
As for your customer service complaints, I know plenty of shit credit unions too.
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Who still uses credit unions? I convert all my money in to water and store it in my sink!
Not the First Time (Score:5, Interesting)
In the 1980s I worked for a company that ran its payroll through Wells Fargo almost entirely through direct deposit since we were a branch on the east coast. One time they botched the ACH transfers so that money showed up in employees' accounts as expected then disappeared, resulting in bounced checks and ATM withdrawals. Without notifying anyone they printed paper checks and sent them to the companies involved (supposedly all with paydays that day). This resulted in numerous employees being hit with overdraft and bounced check charges, which we covered, but it probably tarnished their credit scores. I don't know if Wells Fargo ever reimbursed us, but I know we fired them.
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This resulted in numerous employees being hit with overdraft and bounced check charges, which we covered, but it probably tarnished their credit scores.
It shouldn't tarnish their credit scores until they're reported to chex systems, which doesn't happen until they freeze your account for nonpayment. BofA pulled that trick where they don't process deposits but they do process withdrawals, which resulting in them reporting me... cocks.
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Has there been a run on the bank? (Score:3)
This is the sort of thing that tends to cause bank runs. I know if I had been a WF customer I'd be transferring every penny to a different bank and moving my direct deposit.
Banks are something we need to have 100% trust in.
Phone system had correct balance / deposit info. (Score:3)
Yesterday I didn't get my usual email at 3 am saying my DD was in. The app (when it worked, which was rare) was missing things like DDs and transactions from the day prior.
A phone call to the system showed all was OK. Balance was as expected, deposit went in for the correct amount.
But here's something to consider: Before you pick a new bank -- and I'm sure more than a few will because it's bloody obvious WF has no working BCP or DR strategy and inside info indicates the company is so fragmented there are several different rogue IT factions going on -- before you pick a new bank, FOLLOW THE FUCKING MONEY.
For example: Barclay's and a few other Brit / Scots banks are owned by Saudis or other Arabs. Immidate disqualification.
Chase is just as crooked as WF. So's Citi. Chase and Citi are so old and corrupt they date back all the way to JP Morgan and others of his little circle of friends.
I'm either going to go credit union (I wish I could do Magnolia Federal again in Biloxi, I had them for a while when I lived there and they were 100% sweetness, never a mis-step, never a frown, never any shenanigans)
I think my next bank will be Banco Popular de Puerto RIco - BPPR - they still have the old BPPR-in-a-circle logo, they still have their old Brutalist HQ building in Hato Ray, PR.. as far as I know, ownership is 100% Borinqeño, and they have enough ATMs and branches in SoFla to suit my needs.
I'm done with the Big Boys. They're all fuckign crooks.
Leopards eating my face? (Score:2)
Why are people still using Wells Fargo? Seriously?
Is this not the same Wells Fargo that just had that huge class action lawsuit for all those sham accounts their employees were opening on customer's accounts without their knowledge all to satisfy a bunch of sales goals within the company?
And you can't be bothered to close your account and find another banking method?
Stop enabling this behavior and then acting shocked when it happens.