Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 



Forgot your password?
typodupeerror
×
Businesses United States Technology

Tech Giant Brings Software To a Gun Fight (washingtonpost.com) 705

An anonymous reader shares a report: On its website, Salesforce touts retailer Camping World as a leading customer of its business software, highlighting its use of products to help sales staff move product. A Camping World executive is even quoted calling Salesforce's software "magic." But behind the scenes in recent weeks, the Silicon Valley tech giant has delivered a different message to gun-selling retailers such as Camping World: Stop selling military-style rifles, or stop using our software.

The pressure Salesforce is exerting on those retailers -- barring them from using its technology to market products, manage customer service operations and fulfill orders -- puts them in a difficult position. Camping World, for example, spends more than $1 million a year on Salesforce's e-commerce software, according to one analyst estimate. Switching to another provider now could cost the company double that to migrate data, reconfigure systems and retrain employees.

This discussion has been archived. No new comments can be posted.

Tech Giant Brings Software To a Gun Fight

Comments Filter:
  • by Anonymous Coward on Thursday May 30, 2019 @09:06AM (#58678888)

    Software vendors absolutely should not have the power to extort customers or businesses in this way.

    They could just as easily be telling music stores to "not sell hip hop records".

    On the other hand, this kind of shit is the best way to make sure Trump is re-elected.

    • by CaptainDork ( 3678879 ) on Thursday May 30, 2019 @09:12AM (#58678960)

      Wedding cake story anyone?

    • by SirSlud ( 67381 ) on Thursday May 30, 2019 @09:23AM (#58679054) Homepage

      "extort customers"

      Maybe look up the definition of extortion. Companies are free to choose not to do business with other companies.

      Note that this is different than choosing not to serve protected classes.

      Not that these demonstrably in force legal details matter to the morons that make up /. these days :)

      • Salesforce is free to set their own licensing rights? Why is this a surprise to anyone. There a plenty of open source projects with licenses that preclude their use in the military or corporate setting.
        • by i.r.id10t ( 595143 ) on Thursday May 30, 2019 @09:37AM (#58679170)

          Not if you follow the true definition of "Open Source"

          From the FSF/GNU definition, Freedom 0 is

          "The freedom to run the program as you wish, for any purpose". This would include military, selling of evil black rifles, abortion clinics, or pro-choice vs. anti-abortion groups, etc.

          Or from the OSI definition of Open Source, item 5 is "No discrimination against persons or groups" and item 6 is "No discrimination against fields of endeavor"

        • by Anonymous Coward on Thursday May 30, 2019 @10:28AM (#58679652)

          Well, they can set their own licensing terms (not rights), but when money is on the line, if they then later choose to change those licensing terms that would significantly interfere with the operation of a business that was already paying them, and the cost to migrate away would be significant, well, that may be a pretty massive suit coming at them for breach of contract.

          I know personally if I were a judge overseeing this, I'd rule something along the lines of "fine, you can change them, but since you waited until they were deeply entrenched in your software and then chose to change the terms so they could no longer participate in a legal operation they were previously doing when you granted the original software license, you, salesforce, must refund their money and help pay for their migration to a new solution. Next time have your licenses moderately solid before doing business with a company you disagree with."

      • by Voyager529 ( 1363959 ) <voyager529.yahoo@com> on Thursday May 30, 2019 @10:21AM (#58679584)

        Companies are free to choose not to do business with other companies.

        Note that this is different than choosing not to serve protected classes.

        *sigh* ...it irks me that the Tweet-length version of that story is the one that got circulated. For someone complaining about 'legal details', a whole lot of detail on the case seems absent.

        Ignoring the fact that the plaintiffs in that case explicitly drove over 50 miles to cross state lines in order to trip the 'interstate commerce' reason to get an audience in the Supreme Court (i.e. the whole ordeal was expressly done to get a Supreme Court verdict and had very little to do with the cake itself)...

        The bakers offered to sell any pre-made cake.
        The bakers offered to make any standard issue cake from their catalog.
        The bakers offered to sell the ingredients required for the plaintiffs to decorate their own cake.
        The bakers would have declined a contract for a cake intended for a gay wedding if it were a straight person requesting it; there was precedent for them doing so.

        Where they drew the line was entering into a contract whereby they felt the contract itself would violate their religious beliefs.

        The reason I side with the cake bakers on this issue has absolutely nothing to do with the 'religious grounds' part of the argument. Yeah, they probably should have just baked the damn cake, but I side with them on the sole basis of the fact that it wasn't retail sales, but contract work. In practice, had the court ruled in favor of the plaintiffs, it would set the precedent to compel businesses to enter into a contract with a member of a protected class, based purely on the fact that the individual is part of that protected class.

        If a client makes comments making it incredibly obvious that they were going to be a problematic client, or require an unreasonable burden on the vendor, the client can pull the slight-of-hand that they are gay/black/whatever and it becomes he-said-she-said about the motive behind declining the contract; suddenly the business owner's question isn't about the client or whether they can provide the best service or product to that client, but whether they can avoid a lawsuit based on the entrance of a contract with no concern about the efficacy of fulfilling that contract.

        Circling this back to Salesforce, I would at least partially agree with you. I would side with Salesforce *if*:
        1. The business did not sell guns until after they entered into the contract with Salesforce.
        2. Salesforce is willing to assist in migrating their data off of the Salesforce platform at no (additional) cost to the client.

        By all means, let Salesforce decide to renegotiate their contract with a client if they want, especially if the addition of gun sales was done after the client was on Salesforce. However, Salesforce's biggest bargaining chip is "we have your data by the balls". If Salesforce wants to have a conscience, they can bargain with continuing to provide their service, but not with the data. Salesforce wants the responsibility of holding the data, letting go of it is the liability they signed up for.

        To the grandparent's point, it's "free to choose not-to-do business with other companies" if it's a matter of terminating their account gracefully. If Salesforce isn't going to provide the data to the customer, that's when it crosses the line into extortion.

        • by locnar42 ( 591631 ) on Thursday May 30, 2019 @10:35AM (#58679712) Homepage
          You take a wrong turn getting here buddy? This is one of the most clearly written and insightful comments I have seen on ./ in many years.
      • by Dunbal ( 464142 ) *

        Companies are free to choose not to do business with other companies.

        Unlike a TOS, however, companies are NOT free to unilaterally change the terms of a contract on the fly. If their money was good yesterday, why did it stop being good today?

      • Re: (Score:3, Insightful)

        Comment removed based on user account deletion
        • Re: (Score:3, Informative)

          by AmiMoJo ( 196126 )

          Saying that some people should be treated differently than others is the epitome of anti-American.

          That's literally what protected classes are. It's saying you can't treat people differently because of some attribute over which they have no control, like skin colour.

          Protected classes confer no additional rights, they are merely a legal tool to help determine when someone is being discriminated against unfairly because of things they cannot control.

    • Re: (Score:2, Insightful)

      Seems like this is a legitimate exercise of the First Amendment. Salesforce isn't acting against any protected class of people -- it is deciding based on ideology, not color of skin or any other in-born trait), to not do business with another entity. Very different scenario from the cake baking and similar cases. Seems to me like this is exactly the kind of behavior that the First Amendment is meant to protect.

      It's up to the market to decide which entity to punish.
      • by Dunbal ( 464142 ) * on Thursday May 30, 2019 @10:51AM (#58679866)
        No - it's decided to do this once a business relationship had already begun. They can do whatever they like to try to get new customers. If you are in a business relationship there are things called contracts that stop unscrupulous individuals like this from changing their minds. You are never forced to abide by a contract, of course. But do expect a court summons.
        • by PrimaryConsult ( 1546585 ) on Thursday May 30, 2019 @02:38PM (#58681518)

          There's a similar analogy with the Patagonia Vests (of all things). For a while they became an unofficial uniform for finance companies. Patagonia didn't like this type of customer, so they now will only enter into new contracts with "socially responsible" companies. Existing contracts will be honored, but finance companies who never ordered a monogrammed vest from them will not be able to.

          If Salesforce wants to do this the right way, that's the pattern they need to follow.

    • by AmiMoJo ( 196126 ) on Thursday May 30, 2019 @09:36AM (#58679166) Homepage Journal

      What happened to "they shouldn't have to bake a cake for gay marriage"?

  • by Dallas May ( 4891515 ) on Thursday May 30, 2019 @09:08AM (#58678914)

    With out a doubt, buying into "Platforms" is a bad idea. Once you buy in, you are stuck paying their taxes forever (see: Oracle). And then, once the platform knows good and well that you are stuck and can't ever leave, they can make any demands they wish.

    Personally, I hate guns solely intended to kill people. No one needs an AK to hunt deer. I wish everyone would voluntarily stop buying these things. I wish stores would voluntarily stop selling them.

    But that's beside the point here. This is one company that is holding another company's business hostage making demands. What they are doing is proving that no company should buy into platforms.

    • We don't have a problem with Google employees objecting, conscientiously, to supporting "weaponized software," but we won't tolerate the reverse?

    • by leonbev ( 111395 ) on Thursday May 30, 2019 @09:16AM (#58679000) Journal

      I'm curious what CRM platform Cabela's and Bass Pro Shops use. It sounds like they're about to get another big customer.

      Seriously... bad move, Salesforce. You would be amazed how many businesses that have nothing to do with guns are owned or managed by NRA supporters, and you pretty much volunteered yourself to a boycott from them.

      • by johannesg ( 664142 ) on Thursday May 30, 2019 @09:56AM (#58679312)

        And don't forget all the other shops that may not be trading in guns, but are perhaps selling MAGA hats or something, and are now wondering if their license will disappear just because Salesforce wants to make a political statement. I wouldn't stay with a platform like that if I had the chance.

    • by DaTrueDave ( 992134 ) * on Thursday May 30, 2019 @09:25AM (#58679076)

      Totally agree with you with regards to a company holding another company hostage over political views. It's totally their right to do this, but it absolutely serves as a warning to any company that allows another to gain this type of leverage. I don't even know what Salesforce's platform does, but I'll never directly give them a penny after this nonsense. It wouldn't matter if I agree or disagree with their position, the idea of politically extorting companies like this is disgusting.

      And, regarding guns designed to kill people: The United States was formed on the idea that "the people" would unite for the defense of our nation. The idea of standing armies was fiercely debated. The second amendment exists for a reason. That reason will never go away. Do we now have a problem (mass shootings) that is even more worrisome than foreign invasion or tyrannical government? Sometimes it seems so. Sometimes it doesn't. Regardless of your (or my) position on this, I would like to bring up Benjamin Franklin's excellent quote: Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety. I know you specifically stated "voluntarily," but there are many who sympathize with your wishes except for that pesky voluntary part. That, to me, is worrisome.

      When did liberty go out of fashion?

    • by Anonymous Coward

      I don't know much about the AK. However, I can speak to the AR-15, which folks will refer to as a people killing weapon. The reasons for using it to hunt are:

      1. Modular and inexpensive, so if you're a left shooter (I am) It's easy to find parts to change the handedness, reduce the trigger pull, reduce the carry weight, optimize the optics.
      2. It's a very accurate weapon at ~500m with inexpensive rounds (prone with open sights I can generally get a group that can be covered by a dinner plate)
      3. If you spend t

  • ...and then sue them for triple damages.
    • No one can sue gun manufacturers for product liability, right?

      It's a precedent.

      • Re: (Score:2, Interesting)

        by spywhere ( 824072 )

        No one can sue gun manufacturers for product liability, right?

        Wrong. Nobody can sue a gun manufacturer for lawfully selling a product that is subsequently misused... just as you can't sue Ford because you crashed your car while drunk, and you can't sue McDonald's for 'making' you fat.

        Salesforce can't force a law-abiding company to change its business practices because of their own rampant hoplophobia. Fark them.

      • by MBGMorden ( 803437 ) on Thursday May 30, 2019 @09:55AM (#58679308)

        You can totally sue a gun manufacturer for product liability. If you buy a gun, it malfunctions and you are injured, then enjoy your lawsuit payout.

        What has been set is that you CAN'T sue a gun manufacturer if a person buys the gun and then uses it for ill intent. They are only responsible for their manufacturing and functioning liability of their products, not the deeds people do with them.

        It'd be like wanting to sue Dell because someone bought one of their computers and then hacked a nuclear power plant. Dell (rightly) isn't responsible for that. They sold a legal product that did was it supposed to - it was just used nefariously.

      • You can totally sue a gun manufacturer for product liability. If the gun goes off when it shouldn't, that's a lawsuit. If the gun doesn't go off when it should, that's another lawsuit...

        What you can't do is sue the gun manufacturer for the intentional misuse of the product by a third party. Sort of like you can't sue Chevron for making the gas used in an arson case, or you can't sue Louisville Slugger for making the bat someone beat you up with. That's not a problem with the product.
    • Sue them based on what? You do not have a constitutional right to CRM software.

  • by cervesaebraciator ( 2352888 ) on Thursday May 30, 2019 @09:09AM (#58678936)

    Switching to another provider now could cost the company double that to migrate data, reconfigure systems and retrain employees.

    But would free them from a vendor that presumes to tell them how to run their business. How much is the freedom to make your own decisions worth?

    • All the players in this story have the freedom to make decisions.

      I'm guessing the cheaper is to stop selling a small number of SKUs.

      • by tazan ( 652775 )
        Or just change to a different SKU since pretty much the only way to define a "Military Weapon" is to make a list.
  • how long... (Score:3, Insightful)

    by SirAstral ( 1349985 ) on Thursday May 30, 2019 @09:13AM (#58678966)

    I wonder how long it will take before congress is going to have to seriously consider laws against discrimination of political messages and groups. We already know that if a business does not cow to this madness they get called every name in the book.

    I wonder how long it will take before the name callers begin to realize that they are only damaging their brand and turning people against them.. including their own. If you live in eternal outrage no one around you can be allowed to make a mistake without risking your wrath. This is not a great way to keep a group together... and if you cannot stand together, you will fall apart and be destroyed.

    Businesses should take these clowns to heart and say... yea, you are right... lets stop using your software and ask for our money back since you don't want any of it. This is just more evidence that Software/Vendor lock-in is becoming a bad thing. They are clearly overstepping their bounds. Maybe one of these businesses will decide to start a lawsuit. Can a group of businesses enter a class action?

    • by pnutjam ( 523990 )
      Looks like the Move to Amend [movetoamend.org] might be getting some right wing supporters.
    • I wonder how long it will take before congress is going to have to seriously consider laws against discrimination of political messages and groups. We already know that if a business does not cow to this madness they get called every name in the book.

      I wonder how long it will take for people who constantly talk about the free market's ability to solve these kinds of problems will turn to Congress when the free market shows there's little to no actual interest in solving these problems.

      I wonder how long it will take for people who constantly talk about the importance of Constitutional freedoms to demand Congress destroy freedom of association as you describe.

      I wonder how long it will take for these same people to decry all these efforts when these same l

    • Comment removed based on user account deletion
  • by Anonymous Coward on Thursday May 30, 2019 @09:14AM (#58678980)

    One of the many problems with gun control is that the left is profoundly ignorant about guns.

    We already tried the "assault weapon ban" in the 90s. It didn't work. It was a stupid idea from the start since "military style weapons" are only different in the STYLE of the weapon. It's largely cosmetic features the distinguish them from hunting rifles. I assure you that it's just as easy to kill people with a hunting rifle as it is with an AR15.

    People on the far left have this fantasy that legislation is going to fix this problem. People on far right think there's no problem at all. Both are wrong. There's likely some legislation that can fix a small portion of the problem, but it sure as shit ain't banning assault weapons. We need cultural change, and nobody but nobody wants to take that up.

    • by mcmonkey ( 96054 ) on Thursday May 30, 2019 @09:40AM (#58679204) Homepage

      We already tried the "assault weapon ban" in the 90s. It didn't work.

      Yes, but that's like saying I exercised one time, and it didn't work to help me be more healthy or lose weight, so I'm never exercising again. The ban wasn't in affect long enough (1994-2004) to determine long-term effects.

      https://www.factcheck.org/2013... [factcheck.org]

      • The ban wasn't in affect long enough (1994-2004) to determine long-term effects.

        Consider Mexico. They had the right to keep and bear arms written into their constitution in 1857, but in 1917 they rewrote it to permit keeping but not bearing. (Bearing was still permitted, but only in accordance with the law, which essentially prohibited it anywhere but on private property.) They changed it again in 1971, to basically prohibit taking the gun out of your house without a permit. They permit only shotguns and small-caliber firearms (e.g. pistols are restricted to .38 caliber and less, with

      • Comment removed (Score:4, Interesting)

        by account_deleted ( 4530225 ) on Friday May 31, 2019 @08:32AM (#58685286)
        Comment removed based on user account deletion
  • by Anonymous Coward

    Good to see that in 10 years time we're going to have one economy for conservatives, and a completely separate economy for liberals.

    Deomcrat-only banks, republican-only grocery stores, it's all coming to you real soon!

  • by Shane_Optima ( 4414539 ) on Thursday May 30, 2019 @09:20AM (#58679032) Journal
    I.e. modern rifles with ergonomic and safety features like barrel shrouds (so you don't burn yourself), flash suppressors (so you don't get flash blindness shooting at night), pistol grip (easier to keep the rifle pointed in a desired direction, especially when holding it one-handed e.g. when changing magazines), etc.

    They haven't quite come out and said that they want Elmer Fudd looking wood guns instead of black polymer guns, but you know that's what they are all thinking.

    Our gun laws are a fucking mess. I could think of a half dozen sensible gun "restrictions" that any reasonable person should get behind. Unfortunately, the anti-gun lobby consistently prioritizes sensationalism above all else. The emphasis on mass shootings over smaller scale gun crime isn't any better, and "gun violence" statistics are frequently quoted instead of gun crime (which lumps in gun suicides with murder rates, which is intellectually dishonest because America has a mid-low suicide rate--the fact that people are more likely to choose guns here because they're more available does not indicate a problem. Also, it lumps in legitimate police shootings.)

    There is no such thing as a "military style rifle" or a "semi-automatic assault rifle". These are only guns that you happen to think look particularly scary.
    • by pnutjam ( 523990 )
      Go ahead, list these "reasonable restrictions" that you would support?
  • by LynnwoodRooster ( 966895 ) on Thursday May 30, 2019 @09:21AM (#58679040) Journal
    Then exercise your 1A rights to freedom of association to leave them. And use freedom of the Press to make sure every single customer (of the 30 million customers you have, annually) knows all about the strongarm tactics of Salesforce. There's certainly more than a couple of decision makers in that group who would be responsible for using a platform like Salesforce...
  • This is problematic (Score:5, Informative)

    by onyxruby ( 118189 ) <onyxrubyNO@SPAMcomcast.net> on Thursday May 30, 2019 @09:24AM (#58679064)

    I've been in the position of running RFP's and making recommendations to senior leadership on multi-million dollar software contracts for very large enterprise environments a number of times. Having a vendor implement social clauses into their licensing would quickly become a risk that would quickly exclude a vendor. This would happen even though the companies I worked for were liberal and did not have anything to do with firearms.

    The reason is simple, if a vendor would put a clause like this in their contract, their is a risk that they would put in other clauses. What if a vendor puts in a clause requiring that their customers cannot sell animal products? The list of potential risks to a business is limited only by the imagination of your vendor.

    This can cause a significant disruption to the business where a vendor gets to choose how you run your business or you get to choose an expensive platform migration. Either one of these is unacceptable in any enterprise I have ever worked at. Whether you agree with this vendors stance on guns or not isn't the issue, the issue is whether or not vendors get to tell people what their social values and force others to run their business accordingly.

  • by Kernel Kurtz ( 182424 ) on Thursday May 30, 2019 @09:31AM (#58679124)

    https://www.cbc.ca/news/busine... [www.cbc.ca]

    A couple online gun stores I deal with had to redo their e-commerce sites, and they made a point of telling us why. I purposely try to patronize them to help them recoup their loss. They seem to be getting along just fine without Shopify now though.

  • by Akvum ( 580456 ) on Thursday May 30, 2019 @09:36AM (#58679168) Homepage Journal
    This is a living example of the Mencken Quote: The urge to save humanity is almost always only a false-face for the urge to rule it. This company could easily stop doing business with those it deems morally reprehensible. Instead they have chosen to coerce their customers. It's obvious the real motive here is to increase their power over their clients.
  • by Miser ( 36591 ) on Thursday May 30, 2019 @09:48AM (#58679250)

    If I have a contract with you, and it does not specifically state that I cannot do certain things, put pressure all you want.

    The proper response is: "Go fuck yourself."

    Sounds to me like this is a good opportunity for another company to come in, undercut Salesforce to help convert these companies off, and then reap the benefits.

  • by argStyopa ( 232550 ) on Thursday May 30, 2019 @09:51AM (#58679272) Journal

    ...I may even agree with them in principle, but it'll be a cold day in hell that I let ANY vendor dictate my business's policies.

  • by ElizabethGreene ( 1185405 ) on Thursday May 30, 2019 @10:21AM (#58679588)

    If you honestly wanted to reduce gun violence you'd make drugs legal and then work to create living wage low skilled jobs in cities with the magic combination of high violence and high youth unemployment.

    No-one wants to do that though. Why address the actual problem when it's much more politically useful to yip yap about assault rifles. Silly details like 'rifles are used in less than 10% of all gun homicides' are irrelevant.

Despite all appearances, your boss is a thinking, feeling, human being.

Working...