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FCC Says Wireless Carriers Lie About Coverage 40% of the Time (vice.com) 54

A new FCC study confirms what most people already knew: when it comes to wireless coverage maps, your mobile carrier is often lying to you. From a report: If you head to any major wireless carrier website, you'll be inundated with claims of coast to coast, uniform availability of wireless broadband. But, as countless studies have shown, these claims usually have only a tenuous relation to reality, something you've likely noticed if you've ever driving across the country or stopped by mobile carrier forums. But just how bad is the disconnect? A new FCC study released this week suggests that wireless carriers may be lying about mobile coverage 40 percent of the time or more. The full study, part of the FCC's efforts to beef up wireless subsidies ahead of fifth-generation (5G) deployments, states that FCC engineers measured real-world network performance across 12 states. Staffers conducted a total of 24,649 tests while driving more than 10,000 miles.

"Only 62.3% of staff drive tests achieved at least the minimum download speed predicted by the coverage maps -- with U.S. Cellular achieving that speed in only 45.0% of such tests, T-Mobile in 63.2% of tests, and Verizon in 64.3% of tests," the FCC said. And while carriers have historically claimed they offer faster 4G LTE service to the vast majority of the country, the FCC found that wasn't actually true either. "Staff was unable to obtain any 4G LTE signal for 38% of drive tests on U.S. Cellular's network, 21.3% of drive tests on T-Mobile's network, and 16.2% of drive tests on Verizon's network, despite each provider reporting coverage in the relevant area," the agency said.
But of course, the FCC also has no plans to punish the carriers.
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FCC Says Wireless Carriers Lie About Coverage 40% of the Time

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  • FCC Engineers? (Score:5, Insightful)

    by cusco ( 717999 ) <brian DOT bixby AT gmail DOT com> on Thursday December 05, 2019 @09:06AM (#59487404)

    The FCC still has engineers on-staff? I thought Congress had managed to get rid of all the technically competent people in the regulatory agencies. They must have missed one.

    • Re:FCC Engineers? (Score:5, Insightful)

      by jellomizer ( 103300 ) on Thursday December 05, 2019 @09:30AM (#59487512)

      In my opinion this is actually the biggest travesty of the US government today. The lack of respect towards the experts. Elected officials are not the smartest people, they mainly win on charisma. The guy who you would like to share a beer with. Effective political leaders are still not necessarily super smart people, but rely on expert who give them good and truthful data for them to make decisions to follow.
      This doesn't mean a good leader will prioritize all the data. They may decide that the economy needs a boost more then the environment needs to be cleaned. But this decision should be based on real data. Not from data going into a political filter saying it isn't a big deal. So it meets with the politicians stump speeches.
       

      • Re:FCC Engineers? (Score:5, Insightful)

        by cusco ( 717999 ) <brian DOT bixby AT gmail DOT com> on Thursday December 05, 2019 @11:09AM (#59487898)

        I suppose it's hard to convince people that government is broken unless you break it first. Ronnie Raygun never figured that part out, but Newt Gingrich made crippling regulatory agencies into an art form.

        • That's because Reagan was trying to run a country, and Gingrich was trying to score political points for his party.

    • As of lately they seem more interested in people saying dirty words on television than worrying if your transmitter is producing unwanted harmonics.

    • Where is the "Sad but True" mod option?

    • No, it's not that, AT&T probably refused to pay their monthly bribe money and this is Ajit Pai's FCC retaliating; "Hey AT&T, nice reputation you got there, would be a shame if something.. happened to it.. just sayin'.."
  • Sex Panther (Score:4, Funny)

    by Nidi62 ( 1525137 ) on Thursday December 05, 2019 @09:08AM (#59487418)

    40% of the time they lie every time.

  • Who ???

    Not appearing in this article. LOLZ

    • The people responsible for the previous article have been sacked.
    • by plaut ( 42347 )

      The report states that AT&T's coverage maps are largely accurate (which is why using their icon in the story headline is ironic).

      • Well I know that AT&T's "wireless coverage map" is absolutely not accurate for the Bay Area. I get no signal in large stretches of the city street I take on my commute. Their 4G coverage has actually degraded quite a bit over the last few years.

    • From the full report [fcc.gov]:

      After mobile providers submitted coverage maps to the Commission and during the challenge process, some parties raised concerns regarding the accuracy of the maps submitted by providers. Based on these parties’ complaints and its own review of the record, staff became concerned that maps submitted by Verizon, U.S. Cellular, and T-Mobile overstated their coverage and thus were not accurate reflections of actual coverage.

      It kinda strikes me as "these companies didn't lobby enough".

      It would seem to me that if you're going to go to the effort to set up a driving test across thousands of miles, you'd at least check on everybody while you're at it. Maybe you don't aim for particular regions to check the unsuspected carriers, but at least do some due diligence...

      That said, this is also in the report:

      First, the Commission should terminate the MF-II Challenge Process. ... The MF-II Challenge Process was designed to resolve coverage disputes regarding generally reliable maps; it was not designed to correct generally overstated coverage maps.

      The recommendations do suggest changing the process to more thoroughly verify every carrier's maps.

      • Why can't the carrier maps be validated by third-party crowd-sourced maps? It wouldn't be hard to put out an app that reports this info to a central database.

        Or alternatively, just have an app or a webpage where users can report bad coverage. No need to report good coverage, since near universal good coverage is already claimed by the carriers. Even just a few hundred users reporting bad coverage and literally poking holes in the carrier coverage maps would be extremely useful. There wouldn't even need

  • by Fly Swatter ( 30498 ) on Thursday December 05, 2019 @09:28AM (#59487502) Homepage
    Unless they are going to quadruple the number of cell towers and cook us all.
    • by leonbev ( 111395 )

      Yeah, the coverage maps for 5G that I've seen so far are laughably bad. The millimeter wave 5G that Verizon is rolling out can't go through walls or buildings, so only a handful of streets on select cities have it.

  • by paralumina01 ( 6276944 ) on Thursday December 05, 2019 @09:31AM (#59487518)
    Why is the FCC so liberal with frequency licensing and trying to shove this 5G crap on us then if the companies lie about their service? They already failed to meet their legally mandated promise of providing high speed Internet to homes, so why not fine these companies and put a cap on the wages for their top level executives, directors, and management so that prices will stabilize and drop? A small portion of revenue is going to any kind of expansion or reinvestment.
  • Open Signal (Score:4, Interesting)

    by esperto ( 3521901 ) on Thursday December 05, 2019 @09:50AM (#59487590)
    FCC should have just used open signal (https://www.opensignal.com/networks) heat maps, would have saved a lot driven miles and covered a much greater area.
  • ...coverage every time!

    m
  • Verizon was originally going to turn off their old service this month. In anticipation I bought a new LTE phone, and discovered that signal cuts off a mile from my house. And I mean cuts off, like a knife. In 100 feet the signal drops from -98 dB to -110 dB. Apparently the new antenna is blocked by a hill, but the old antenna is not.

    So I sent the phone back. It turns out they have extended the non-LTE service for another year. Maybe someone will put up a better antenna.

  • Most carriers have ubiquitous coverage, depending on area and how sparse it is.

    There are the usual dead spots.

    However, my first thought on this is: the FCC is just NOW figuring this out?

    As Dr. House said, "Everybody lies."

  • You're misreading the coverage maps. They show not covered wireless areas, but the owned cogressmen's districts.

  • Hell, my only surprise is that the figure is as LOW as ONLY 40%. I'd have placed the number at at least 99% myself. Between my personal devices, and various test devices at multiple jobs, I have NEVER seen any of the four carriers' networks meet the mandated 4G spec (100Mbps when mobile and 1Gbps stationary). Sitting here right now, on AT&T's network which they are claiming on my phone's screen to be "5Ge", my Speedtest is merely 12.6Mbps down and 1.5Mbps up.

    The carriers never bothered to build out a

    • by cusco ( 717999 )

      I would recommend getting rid of the iToy and getting a good phone. I have one of the Samsung phones and have had excellent throughput on both AT&T and T-Mobile networks if we're within the urban areas. My wife's iPhone can't even keep a WhatsApp phone link when we change towers. Yeah, I know, anecdote != data, but that seems fairly common among other people we know as well.

    • 60% of the time, LTE+ works every time.

  • by sconeu ( 64226 )

    Only 40%? That's a better record than I thought it would be...

  • I am shocked that it's only 40% of the time!

    Can we get back to regulation for the benefit of the consumers now?

  • False advertising is the domain of the Federal Trade Commission. [ftc.gov]
  • Seriously, I looked at this title and went. "No shit Sherlock". Are they really that dumb that they did not know this before paying out all that money to find out what everyone else already knew?
  • I remember back in the day there was an app called sensorly that run in the background and monitored signal strength vs GPS location and uploaded that to a server to produce a real time crowdsourced map. Just found out that it's been shut down (don't know when) but that was the perfect app to keep the carrier honest with real world data.
  • I mean seriously... anyone from the 1st world who has been in the U.S. is generally shocked by how amazingly back the LTE coverage is. And remember, unlike Americans using American phone plans, our telephones will roam across all US carriers, not be locked into just one. So, we should be experiencing much better coverage than the typical American does as we're not locked in to a single US carrier.

    I have actually experienced better coverage in Greece than in the US and that's REALLY impressive since a large

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