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United States

Congress Decimates 911's Digital Upgrade (axios.com) 154

Public safety officials fear the nation's 911 centers will continue to languish in the analog era , after Democrats slashed proposed funding for a digital makeover in their social spending bill. From a report: The potentially life-saving ability for people to send texts, pictures or videos to 911 centers, and for centers to seamlessly share data with each other, remains out of reach for many of the country's 6,000 centers. The House Energy & Commerce Committee advanced a proposal that would have spent $10 billion on next-generation 911 centers in September, but that funding was reduced to $470 million for deployment in the final House version of the Build Back Better Act.

A cost report to Congress on next-generation 911 from 2018 estimated it would take about $12 billion to implement the networks nationwide, though advocates say $15 billion might be needed. "To say I'm disappointed is to put it mildly," Brian Fontes, CEO of NENA: The 911 Association, told Axios. "It's extraordinarily unfortunate." Next-generation 911 would allow centers to accept multimedia from those in need and let centers share data among themselves easily to ensure the best response.

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Congress Decimates 911's Digital Upgrade

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  • by schwit1 ( 797399 ) on Wednesday November 24, 2021 @04:45PM (#62018293)

    It would probably be a 911 version of the SLS with delays and cost overruns.

    Nothing is stopping states from upgrading their systems or working with other states on interoperability.

    Not everything is a federal responsibility.

    • by OrangeTide ( 124937 ) on Wednesday November 24, 2021 @04:48PM (#62018299) Homepage Journal

      Not everything is a federal responsibility.

      Interstate coordination is usually a good candidate for federal responsibility in some capacity. Stuff like telephone networks, airwaves, criminal records, finance, currency, etc.

      • by schwit1 ( 797399 )

        This is an IT project. How many large federal IT projects have they been successful at, on time, on spec and on budget?

        In a perfect world the US government would be the best coordinator, if they were competent. Unfortunately they're not.

        • by AuMatar ( 183847 ) on Wednesday November 24, 2021 @05:59PM (#62018517)

          I've yet to see that in any private company either. If anything they're worse- there's just an utter lack of transparency and accountability in the private world. That's not a reason to not do it, its a reason to be realistic about what it will actually cost, and assume there will be overruns and base your cost/benefit analysis on that.

        • counter example: https://www.disa.mil/en [disa.mil]

        • How many large federal IT projects have they been successful at, on time, on spec and on budget?

          Plenty. But you'll need to find them through FOIA requests because doing something and it working doesn't make for a very good news headline.

          You only hear about failures.

      • by gmack ( 197796 )

        There does not need to be coordination. All of the new functionality is leveraging existing standards. They call up a supplier of 911 software and buy the software that support SMS etc. The one I used to work for will even provide specialists to help with the install.

      • But not emergency response. Emergency response is pretty logically almost entirely a LOCAL matter.

        Not everything can be rationalized to be Federal responsibility.

    • The ability to transmit your location digitally and automatically would be a big win. The article doesn't mention it but I hope that would be in there.
      • Like...GPS? Really the thing to worry about is VoIP which doesn't even have the technical leverage of GPS or cell towers. And then there's the unreliability of ISP provided phone modems with no battery backup.

        • As in, the phone transmitting its GPS location to the 911 call center. Surprisingly that is not currently implemented.
          • As in, the phone transmitting its GPS location to the 911 call center. Surprisingly that is not currently implemented.

            Well it's not universally implemented, but it is available - for free in some cases. iPhones and Android phones include hooks in their call processing firmware to invoke approved third party applications which can transmit your location (inc GPS, bluetooth low energy, or whatever the phone's location services can provide) "over the top" via a TCP connection to a clearinghouse. At least one vendor (I won't name them as I'm not seeking to advertise anything) provides this services to PSAPs for free, but th

      • It doesn't matter if you can text 911 or send your exact location if help doesn't arrive for 2 and a half hours, if at all. Then, you have miscreants DDOSing the system, or just people outside jurisdiction expecting help that may never come.
    • It would probably be a 911 version of the SLS with delays and cost overruns.

      Or the NextGen upgrade to FAA systems that's been going on for ...

      • by tlhIngan ( 30335 )

        It would probably be a 911 version of the SLS with delays and cost overruns.

        Or the NextGen upgrade to FAA systems that's been going on for ...

        NextGen is done. All GA aircraft transiting through controlled airspace must have ADS-B by Jan 31, 2022. Something like 80+% of the GA fleet was equipped in the middle of 2021, the rest either must upgrade or not fly in controlled airspace.

        The commercial airline fleet though, at the beginning of 2021 they only had around 20% compliance rate. So it's the commercial air

    • by tlhIngan ( 30335 )

      It would probably be a 911 version of the SLS with delays and cost overruns.

      Nothing is stopping states from upgrading their systems or working with other states on interoperability.

      Not everything is a federal responsibility.

      You do realize this will lead to many different methods that every telecommunications provider will have to support, right?

      I mean, let's say Washington uses Standard A, Oregon uses Standard B. Now ever cellphone provider needs support for both standards, because their cellphones may trav

      • Look into the standards work being done by NENA and APCO. Yes there are two competing standards bodies - but not "many different methods" as you postulate.
    • Nothing is stopping states from upgrading their systems or working with other states on interoperability.
      Not everything is a federal responsibility.

      I see you've never been on a committee before. 2 people can agree on interoperability. 3 people need a mediator to agree. 50 people need a fucking miracle.

  • They need $10-$15 Billion??? Dollars for this...
    I can think of many other better ways to use that money. Maybe just give it to the people and they will be more happy and won't need to fight and call 911.

    Or just put it all into science, it will save more lives than 911.

    • Maybe just give it to the people and they will be more happy and won't need to fight and call 911.

      When a driver has a blowout on a country road and doesn't know exactly where he is, how is that caused by fighting?
    • They need $10-$15 Billion??? Dollars for this... I can think of many other better ways to use that money. Maybe just give it to the people and they will be more happy and won't need to fight and call 911.

      Or just put it all into science, it will save more lives than 911.

      It seems ridiculous that it should cost that much to implement technology available with any cellphone. What are they spending it all on anyway?

      • Committees.
        Committees to plan committees.
        Committees to oversee Committees that plan committiees
        Commitees to plan Commitees that oversee Committees that plan Commitees.
        Committees that create procedures to regulate Committees that plan Committees that oversee Committees that plan Commitees.
        Committees that plan Commitees hat create procedures to regulate Committees that plan Committees that oversee Committees that plan Commitees. etc...

        Bureacracy can be endlessly inventive when it comes to blowing budgets. Th

      • It seems ridiculous that it should cost that much to implement technology available with any cellphone. What are they spending it all on anyway?

        New IP networks, that need to be secure. And emergency incident tracking that involves hideously complex distributed systems design, interoperable across many vendors. The work is far along from a standards process. And many vendors are well along in implementing this technology. But getting it deployed will require massive upgrade of out-of-date call handling and incident tracking technology at PSAPs, as well as sheriffs offices, police agencies, etc., to get full interoperability. Believe me, this i

      • by xlsior ( 524145 )
        Receiving (and archiving/retaining!) photos and videos requires heaps more storage vs only dealing with plain text & basic voice/radio traffic. And being able to receive texts/video isn't just a matter of "installing an app". There's a lot more to a 911 system than you running your single-user personal cellphone. There will be plenty of 911 centers where the entire PBX system is still based on old analog phonelines, and replacing all of those gets expensive.

        And don't forget that it's a captive market
    • This. Assuming the average cost per employee is 100k/yr (including salary, office space, health, etc) thats 20,000 workers working five years. On a system to receive and forward MMS attachments. The revised budget stills buys 900 people for five years which still seems too much IMO. You could build this easily with a fraction of these resources.
  • As soon as they "go digital" and allow all that stuff, they're going to get pranked with untraceable dick pics and everything else....

    People are already used to the idea that you CALL 911 and speak to an operator. In a crisis, I want to have that voice confirmation that someone on the line is helping me ... not some SMS text that you're not sure will deliver properly. (I can't even text my g/f reliably without random responses coming back with "unable to deliver" warnings on them and prompts to tap to retr

    • by clovis ( 4684 )

      You honestly don't see the benefit of being able to rick-roll 911?

    • The idea is that you could do something like text when you can't freely speak for fear of being overheard, or that you could send a picture of a vehicle or person so the cops know who they're looking for.

      It's not bad for the deaf, either. TDD exists but it's old as hell and everyone has SMS now.

      • You point out a few good uses. However, as above post points out, they will be overwhelmed with spam, noise, unreliable information, unactionable texts, unreadable pictures, etc that will overtax their already limited system. Even the voice 911 call system has a ton of non-emergency calls. Why break something that is working well?

    • First off, the system would allow all data to be traced; spam isn’t hard to address if it is impacting people with guns.

      Right now, some 911 operators have cell phones that they can have digital content sent to which is a technical nightmare— not easily integrated into records documents. The general idea is to augment available interfaces and modernize the system which I support.

      The only problem I have with this is that the feds should be responsible for defining standards, creating model code a

    • by gmack ( 197796 )

      They already "went digital" years ago. This is just adding new functionality.

  • I always wondered why we have not been able to send texts or pictures and videos to emergency services that answer calls at 911 here in America. It seems like a very obvious technology. Should have been implemented decades ago and should be standard.

    I remember reading articles and learning in school of the problems of having the separate emergency services for firefighters and ambulances back in the 1800s and early 1900s here in America and the terrible service and the problems that were akin to racketeeri

  • can the cell phone system allow free 911 texting? data?
    Even with no sim can the cell phone system let you send pictures or videos to 911?
    Postpaid with an dead beat account?
    Prepayed with no credit
    Roaming with no speed cap?

  • Perhaps an analog solution isn't that bad.
  • by Lost Penguin ( 636359 ) on Wednesday November 24, 2021 @06:26PM (#62018583)
    Hmmm, It seems subby is not being honest. /subby might be a republican ignoring that republicans asked for the cut, bot democrats.
    • Yeah, if Republicans want to fund this too, they should speak up about the bill being trimmed back too far!

      Democrats would be happy to pass a bigger bill.

  • What's the advantage of adding non-verbal communication? There'd better be a good answer because I already see huge downsides.

    The first is cost. Second, forever playing pricey catch-up with emerging protocols. Third, can you imagine the wasteful expense of chasing down every butt-text and prank? Fourth, I'm sure hackers will show up at one point or another--this might actually cost lives...and this will also be a perpetual cat-and-mouse game. Fifth, do you think the cellular carriers are going to
    • Here's the upside. You are on a voice call to 112/911 for a trauma. The operator currently has to ask you to verbally describe the wounds in order to assess which, if any, is life threatening. People are notoriously bad at this, often because they are directly involved and shocked. A photo or short video of each major injury could be useful in prioritising the response and also guiding a first-aid response. A continuous stream of someone involved in the trauma could be used to determine if a response n

      • by kackle ( 910159 )
        The goal is usually just "send help immediately". Medical centers can already be warned of the incoming patient's condition by the dispatcher, but I don't see how the medical center can be any more helpful than a trained dispatcher offering simple instructions--anything non-simple can't be done on location by laypeople anyway. "Prioritizing" seems beneficial only in a one-in-a-million situation and I don't see what a medical center can do during a live-stream anyway.

        Your prank deterrence mechanism sou
    • And don't forget how awesome SWATing would be with some deepfakes!

  • It seems that whenever a means of communicaiton goes digital, the amount of spam, of one sort or another, increases dramatically. That's not what you want on an emergency response line.

    I'm all for properly funding emergency response, but I'm not convinced that spending it on digitizing the system has ANY significant advantages, and I strongly suspect that it would have LOTS of downsides.

    • One of the challenges of 911 is that it doesn’t scale well for emergencies. Digitization of the system could allow for better tools to help surge capacity like chatbots or the like. No, those are not ideal every-day solutions, but when there is a real mass tragedy event you need to be able to triage calls.

      • by HiThere ( 15173 )

        I can see using digital communications internally, rather than on an outwards facing access channel. But this doesn't seem to be the way it tends to get applied. And even for just internal communications there are a huge number of horrible examples, including things like ships that need to be rebooted. And what happens the next time the system provider decides to update all its' systems with a buggy update? (If you tell me that won't happen, I won't believe you.)

    • Prank/spam calls to emergency services where I live will get you a fine and up to 1 year in prison. This can nicely extend to digital media communications.

      • by HiThere ( 15173 )

        Now apply that to someone calling from India or China. Sorry, that isn't a good argument.

  • by Beryllium Sphere(tm) ( 193358 ) on Wednesday November 24, 2021 @07:25PM (#62018705) Journal

    Texting is great for the disabled and should be a priority.

    Where I live, my phone's GPS information does not get uploaded to the 911 center. That's mission-critical information that should not have to rely on a human caller getting something right under stress.

    I see uses for multimedia but I would need convincing it's not a luxury.

  • Connecticut completed it's own digital 911 upgrade and can not support texting. If this funding is not in the bill states can just do it on their own with a less complicated bureaucracy and less overhead.

  • There was all manner of talk about the total size of the bill, but really these are investments we SHOULD have been making continually for generations now, but haven't. So really, even the original like $3tn total was probably not even enough to make up for the lack of funding that has been deferred for one reason or another over the decades and then dealing with the natural scenario that the longer you put something off the more expensive it becomes to fix later.

    We keep going through this process time and

  • and ask all US staff to monitor it whenever they are not on a 911 call.

    I just saved you $15B.

  • It doesn't make you sound erudite. Stop using it unless referring to the military practice last used against French army mutineers in WWI. Incorrect use of the term is an instant tardflag.

  • Congress shouldnâ(TM)t pay for 911, they should order the telcos. If Comcast wants to sell VOIP, Bam, theyâ(TM)re a telco. Tell them the system must be universal and LET THE MARKET DECIDE

  • Decimate [merriam-webster.com]: To remove one in ten.

    Ex: You have 100% of something; your holdings are decimated; you now have 90%.

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