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Amazon's Aggressive Anti-Union Tactics Revealed In Leaked Video (gizmodo.com) 208

An anonymous reader quotes a report from Gizmodo: Amazon, the country's second-largest employer, has so far remained immune to any attempts by U.S. workers to form a union. With rumblings of employee organization at Whole Foods -- which Amazon bought for $13.7 billion last year -- a 45-minute union-busting training video produced by the company was sent to Team Leaders of the grocery chain last week, according to sources with knowledge of the store's activities. Recordings of that video, obtained by Gizmodo, provide valuable insight into the company's thinking and tactics. Each of the video's six sections, which the narrator states are "specifically designed to give you the tools that you need for success when it comes to labor organizing," take place in an animated simulacrum of a Fulfillment Center. The video's narrators are clad in the reflective vests typical of the real-world setting. "We are not anti-union, but we are not neutral either," the video states, drawing a distinction that would likely be largely academic to potential organizers.

To expound on what non-neutrality might look like, the video adds in plain language (emphasis ours): "We do not believe unions are in the best interest of our customers, our shareholders, or most importantly, our associates. Our business model is built upon speed, innovation, and customer obsession -- things that are generally not associated with union. When we lose sight of those critical focus areas we jeopardize everyone's job security: yours, mine, and the associates.'" Throughout, the video claims Amazon prefers a "direct management" structure where employees can bring grievances to their bosses individually, rather than union representation. However, a number of warehouse workers have expressed to Gizmodo in past reporting that they believed voicing their concerns led to retaliatory scrutiny or firing.

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Amazon's Aggressive Anti-Union Tactics Revealed In Leaked Video

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  • the Washington Post today published 24 articles explaining how unions prevent a culturally diverse workplace that's vital for a progressive rainbow society. "Because white men run unions. Well it's Sicilian men, but close enough."

    • by evanh ( 627108 ) on Wednesday September 26, 2018 @07:21PM (#57381884)

      Unions don't do the hiring. And in my experience, management staff are also not in the unions.

      You need to look more closely at particular hiring practises.

  • laws (Score:5, Insightful)

    by fluffernutter ( 1411889 ) on Wednesday September 26, 2018 @07:15PM (#57381850)
    You can have your own opinions about whether unions are ultimately good or bad, but it should be illegal for a company to influence employees in that regard. Companies only want to keep their employees divided because they are weaker that way and that's just oppressive.
    • Re:laws (Score:5, Insightful)

      by ShanghaiBill ( 739463 ) on Wednesday September 26, 2018 @07:25PM (#57381896)

      it should be illegal for a company to influence employees

      Then work on repealing the 1st Amendment. In the meantime, employees should hear all sides and make up their own minds.

      Companies only want to keep their employees divided because they are weaker that way and that's just oppressive.

      Unions don't always work in the best interest of the employees. In one famous example, UPS offered their employees a retirement package, and the Teamsters fought and won a significantly LESS generous package, and prevented their members from voting on it. Why? Because it allowed the Teamsters to manage the money, and divert much of it to older retirees from other companies whose own funds had been squandered by the Teamsters' management.

      Companies look out for the interests of the company.

      Unions look out for the interests of the union.

      • by rsilvergun ( 571051 ) on Wednesday September 26, 2018 @08:23PM (#57382058)
        they're being threatened. It's not longer free speech when it's a threat, and the article makes it very clear that the video exists to teach management how to make those threats while giving just enough plausible deniability that Amazon can hide behind a free speech defense when they go in front of a court stacked with pro-corporation judges or, worse, an arbitration.

        Ok, I'm going to rant now, so stop reading if you've got no stomach for such things.

        What the hell is wrong with the American working class? Seriously. My bro just took a new job and he's waiting for the background check to pass and praying they don't just change their mind. He quit his old one because his company was going around telling everyone they'd either work 60+ hours a week or be laid off. He has zero recourse for any of this. Companies can lie with impunity with no consequences. They can tell you you're hired so they can get you off the job market and change their mind on a dime and you're highly unlikely to get unemployment. All the power is with companies and nobody seems to give a shit. We won't change a thing because of some blind obedience to ideals that were crammed in our heads when we were children. Why in God's good name can't workers see past that and realize that if one worker's being abused than _everybody's_ open to abuse. How bloody hard is it to understand solidarity? That the only thing that can counter the enormous wealth and power of the ruling class is a united working class? That classes didn't go away just because the ruling class said so? What the hell is wrong with us? We're not this dumb. I know we're not. We're letting our feelings get the better of us, and if anyone should be better than that it's the nerds that hang out on a technology site like /.

        Ok... done ranting.
        • by rtb61 ( 674572 )

          You are listening to the noise, rather than listening to the people. Most people agree with you, they and you are just effectively silenced on purposed in order to promote the lies. The greed of a tiny minority over the healthy, welfare and safety of the majority, is good, that is the lie, obviously told in more effective terms but that is the core of it. Slashdot plainly draws enough attention to have dickwads with money, spend that money on PR=B$ trolls, as such, noise exists on /. as well.

          Corporate main

        • I've worked at union establishments. I once saw a manager and a union rep argue for three hours while workers stood around doing nothing.

          There was a misting rain. Basically no rain at all. The manager needed a guy to go up a pole. The guy wanted hazard pay, which is suppose to be reserved for those situations where there is actually a hazard. Like going up a pole in a driving rain. So the union rep, who is a worker in another department gets pulled off his job to argue for the worker, who is now not working

          • by hjf ( 703092 )

            Because misty rain is still wet and makes poles slippery.

            Let's get on the other side of your argument for a bit: you argue that he should just have gone up the pole and get done with it. I argue the opposite: the manager should have just waited for the rain to stop to ask the employee to climb that pole. They had 3 hours to argue. If they were in such a rush, they would have agreed to pay hazard.

        • by Greyfox ( 87712 )
          Your brother should have stayed in his old job until the new one was a done deal, worked 40 hours a week and taken whatever layoff terms were offered. Usually there's a package in return for a promise not to sue them, and he'd be eligible for unemployment at some point (If a layoff package offers some months of salary, it's usually after that many months, IIRC.) He'd be in a much better position whether the new job comes through or not. It probably will, but he's going to be a lot more stressed about it unt
        • We're not this dumb.

          Yes we are, you have to understand the nature of the class system is toxic for many kids being raised at the bottom of capitalist society, capitalist societies goal is to manufacture ignorant poorly politically educated workers and professionals.

          In fact if you read Oswalds spenglers decline of the west, his theory is that civilizations rise and fall based on their own internal dynamics and there comes a point in every civilizations life that the slave classes no longer recognize they are slaves and get eate

        • by hjf ( 703092 )

          Many Amazon and Walmart workers are on food stamps and get no vacation. But somehow the average american thinks he doesn't need unions. That he can stand for himself in front of a huge corporation.

          But then they complain about the 1%.

          Weird.

      • Really? Threatening people is a first amendment right. Americans..
    • by Cederic ( 9623 )

      By helping managers provide staff with working conditions and a level of support that makes unionisation unnecessary Amazon are in fact helping their employees stay in the job: Amazon are big enough to just close a warehouse if it gets unionised.

      You want it to be illegal to look after your employers in the absence of a union?

      • Unionization is only unnecessary if a free and empowered workforce that is allowed to congregate and talk among themselves regarding workplace issues DO NOT WANT TO FORM A UNION. What other metric could you possibly go by?
    • Comment removed based on user account deletion
  • by SigIO ( 139237 ) on Wednesday September 26, 2018 @07:16PM (#57381860)

    WalMart's answer to employee unions was easy: shut down the store where the union succeeded, and open another one nearby later. A "kill it before it grows" strategy.

    It'll be interesting to see how Amazon retaliates.

    • by Anonymous Coward

      Ford pioneered this a century ago. He actually up and moved an entire car factory when they unionized.

      • by ShanghaiBill ( 739463 ) on Wednesday September 26, 2018 @08:15PM (#57382032)

        Ford pioneered this a century ago.

        Nitpick: A century ago wages were fixed and strikes were banned, and the Allies were about halfway through the Hundred Days Offensive [wikipedia.org] that ended the Great War on November 11th.

        He actually up and moved an entire car factory when they unionized.

        He also sent buses down to Dixie to hire black replacements for white strikers. But eventually the UAW realized that racism wasn't working, and they unionized the blacks too.

    • Re: (Score:2, Insightful)

      by Anonymous Coward

      Just remember, they don't shut down those stores to bust unions, they shut them down to fix "plumbing issues".

    • by swb ( 14022 ) on Thursday September 27, 2018 @06:38AM (#57383252)

      I can't help but wonder if part of the success of unions was union leaders willing to play dirty themselves.

      Unions often seem portrayed in history texts as performing a Ghandi/MLK like non-violent protests; pickets, sit-downs, etc, as if that's what swayed management at many companies.

      I wonder if what really swayed management was getting their delivery fleet firebombed while they had their workers locked out or their scabs beat to a pulp.

      Minneapolis had a huge trucker's strike in the 1930s. The union side decided nothing moved, so they started stopping and hijacking trucks trying to break the strike. They fought company goons and the police with axe handles. Even though strikers got fired on, the violence against police/management forces got extreme enough that they finally had a to call out the National Guard and the Governor ended up forcing a compromise that was basically a union organizing victory, breaking the anti-union cartel.

      The union only succeeded to the extent they were willing to use some kind of force to achieve their goals. It seems like many turning points in labor relations hinged on how willing the union backers were literally willing to meet force with force, even if they technically didn't win any specific street battle. There's a point at which the political system is only so willing to engage in small-scale urban warfare for the benefit of the capitalists.

  • The new left, rabidly anti-Trump and anti-white-male, are not left-leaning in any way. It's all smoke and mirrors. They are, as many have suspected by now, just fascists supporting as much censorship as they can get away with.

    • by 110010001000 ( 697113 ) on Wednesday September 26, 2018 @07:31PM (#57381910) Homepage Journal
      Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right". They just care about power and money. I don't understand why people don't get this. Donald Trump is no more "left" or "right" than the Clintons. They just chose the side that get them to the power and financial level they want.
      • by Tablizer ( 95088 ) on Wednesday September 26, 2018 @07:42PM (#57381944) Journal

        Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right".

        Most billionaires do have something in common: they want lower taxes for the rich and less gov't regulation, because both of those conditions make them richer; and the rich wouldn't be rich if they didn't really like yet more money. Yes, there are exceptions.

        The rich are more balanced on social issues, however, because those don't affect their income sources as directly as the above economic issues. (Social issues include but are not limited to abortion, ethnic and religious diversity, and LGBTQ rights.)

        • Most billionaires want more regulation not less. They want to protect their established businesses and force potential competitors out of the market. You are either lying or ignorant of the facts.
          • by Tablizer ( 95088 )

            While it's true they want to "pad" their specific industry or company; in aggregate, they want less regulation. One CEO typically won't have enough power by themselves to make significant changes for their own particular industry or company to counter other CEO's. Let's see if I can better illustrate this numerically:

            CEO 1: Less-Regs: A,B,C More-Regs: D.

            CEO 2: Less-Regs: A,B,D More-Regs: C.

            CEO 3: Less-Regs: A,C,D More-Regs: B.

            CEO 4: Less-Regs: B,C,D More-Regs: A.

            Total against regulation A: 3
            Total for regula

      • You can fight over whatever side issues as a distraction. If it messes with the ruling elite (the status quo) then real problems happen for all who dare.

        Swimming down stream to the left or the right but they are lucky to not drown when swimming upstream (left or right doesn't matter much in that direction either.)

        The culture / environment is designed to get you appeased with smaller compromised successes instead of drowning and losing it all to gain a little progress upstream. All while your supporters are

      • Here is a hint: the rich and the political elite don't give a sh*t about "left" vs "right". They just care about power and money.

        This is an aggressively stupid thing to say. The "right" is "conservative", which means they want to control your personal behavior but believe that limitations on corporations are immoral. Of course the rich and political elite are right-wingers. Most of them don't actually care about the morality aspect, they're just greedy, but leftists want to redistribute wealth and they don't want the wealth redistributed because they're currently sleeping on a big pile of it.

    • left wing rhetoric since Clinton. There's nothing "new" about it. Corporate Dems have been a thing since the 90s. We didn't notice the damage done when a big chunk of the Democratic party turned against the working class because we had two major economic booms (.com and housing).

      Jeff Bezos, Bill & Hillary Clinton, Nancy Pelosi & Chuck Schumer. Make no mistake they are not the left. They are far, far right wing. They couldn't care less about the problems of white males. What they care about is mo
      • That's funny because in reality the lower classes and middle class asre shrinking while the upper middle and upper class are expanding. But what else can else expect from a self absorbed, entitle lying, selfish, leftist? If you want to help people go right ahead, but do not think you should force others to do the same. The second world war was about fighting that evil Socialist ideology and now ignorant POS like you take up the banner and charge head first into the mass graves of the Fascist regimes you wa
    • Fascism and censorship are inherrently left wing. They are both big government power and control...
  • We do not believe unions are in the best interest of our customers, our shareholders, or most importantly, our associates

    what a bunch of shit. their "associates" are absolutely the least of their concern.

    shareholders come first.

    actually corp executives come first, then shareholders.

    there's a reason that companies don't want unions and want their employees to be replaceable cogs. so they can pay them as little as possible and give them the least benefits possible.

    as for the unions : thanks for nothing. whil

    • by Koby77 ( 992785 ) on Wednesday September 26, 2018 @07:37PM (#57381924)

      there's a reason that companies don't want unions and want their employees to be replaceable cogs. so they can pay them as little as possible and give them the least benefits possible.

      The Whole Foods in my area actually pays MORE in hourly wages than competing union food stores, with the same benefits. I find it understandable that companies don't like unions, because it will hurt the company's ability to operate, but in this case Whole Foods is willing to pay to avoid the huge inefficiencies that unions bring.

    • We do not believe unions are in the best interest of our customers, our shareholders, or most importantly, our associates

      what a bunch of shit. their "associates" are absolutely the least of their concern.

      Just because associates (employees) are not Amazon's (or other's) greatest concern does not mean that current-day unions are always or even mostly in the associate's (employee's) best interests.

      Remember the Hostess Twinkies disaster? I'm sure those workers who lost their jobs when Hostess closed didn't feel like the union had *their* best interests in mind, and neither did all those who l

      • by careysub ( 976506 ) on Wednesday September 26, 2018 @08:10PM (#57382026)

        Remember the Hostess Twinkies disaster? I'm sure those workers who lost their jobs when Hostess closed didn't feel like the union had *their* best interests in mind, and neither did all those who loved Twinkies at the time.

        You mean the 11 January 2012 disaster when Twinkies went bankrupt after a private equity firm Ripplewood Holdings took them private saddling the company with debt, but getting from the two major unions a concession of $110 million in annual wages and benefits, and did so at at a time when sales were falling sharply, being down 20% over the previous year when the bankruptcy was declared?

        That disaster?

        It is clear that the shutdown in November 2012 was planned, to rid itself of debt. The escalating demands for concessions from Ripplewood that continued throughout the spring, summer and fall were intended to force the unions to take some sort of action, and the plan was as soon as they did they would shut down operations and declare the union was to blame.

  • Lawyers have bar association Medical Doctors AICPA Etc... Balance is the key. In some cases good and in other not so good. USA preamble in order to form a more perfect union... Seniority vs Performance etc... Many countries have labor union requirements. Keeps abuses down.
  • Nothing in the fine summary sounds aggressive.

    I guess "aggressive" now means "things that I don't like to hear".

    • Agreed. "Aggressive" when talking about labor-management should be a much higher threshold. Examples of actual, literal aggression abound on both sides of the issue. When the nurses went on strike at my wife's hospital and nurses who crossed the line had their tires slashed, that was aggressive. When Philly steelworkers burned down a church that was being constructed by a non-union workforce, that was aggressive. When companies would hire local cops to violently break up a strike or walkout, that was aggres

  • by commodore64_love ( 1445365 ) on Wednesday September 26, 2018 @09:02PM (#57382194) Journal

    I just learned that today. Some claim UPS workers provide better service than FedEx workers, due to UPS workers being unionized.

    I can honestly say I've never noticed any difference. Read more here: https://www.motherjones.com/po... [motherjones.com]

    Of course unions can also stand in the way of progress, such as forbidding the use of drones or driverless delivery trucks: https://www.cnbc.com/2018/01/2... [cnbc.com]

    • by Uberbah ( 647458 )

      Of course unions can also stand in the way of progress, such as forbidding the use of drones or driverless delivery trucks

      The continued erosion of the working class isn't "progress". All those reduced labor costs are going to be pocketed by shareholders, not passed onto customers.

      • >>> unions can also stand in the way of progress, such as forbidding the use of drones or driverless delivery trucks

        > The continued erosion of the working class isn't "progress".

        You sound like the workers who complained when they stopped making Carriages and Horsewhips. Yeah I'm sorry those men got laid-off, but society "progressed" beyond the horse-and-carriage days. Unions should not stand in the way.

        • You sound like the workers who complained when they stopped making Carriages and Horsewhips.

          ...clever guy. [youtube.com] Because the carriages and horsewhips are still being used here, just not by humans.

          Yeah I'm sorry those men got laid-off, but society "progressed" beyond the horse-and-carriage days.

          Since you skipped it the first time: The continued erosion of the working class isn't "progress". All those reduced labor costs are going to be pocketed by shareholders, not passed onto customers. The tired "buggy whip"

  • Let's take a factory town with one employer and a hard to train workforce. A union is then good for both employer and employees, and is no different from hiring your workforce from a consulting agency like Accenture. On the other hand, in innovative Sillicon Valley each employee has many choices of empoyees and vice versa. A union in such conditions would just inhibit creative negotation of salary vs longer term/less tangible benefits. What we need is firm control of lawlessness so that people can negotiate

  • Wal-Mart has an emergency hotline managers can call to report unionization attempts. If Amazon doesn't have one then they're just not trying very hard are they?

  • "We are not anti-union, but we are not neutral either" says the narrator in the video. So they're pro-union? Logically that's the only position remaining. They seem to be really bad at helping people unionize.

  • If Amazon want to prevent unions then the best thing they can do is ensure their staff are happy - i.e. well paid, well rewarded and incentivized. Employees should be treated with respect with a full redress scheme and the company should be open to grievances, complaints and criticism. Do all those things and a union isn't necessary.

    The problem is that Amazon's culture is paranoid, micromanaging and demeaning. Workers are poorly paid and work long hours especially in the warehouse / fulfillment side of th

  • And since they're saying "we don't think a union is in anyone's interest, our customers (why?), our shareholders (we can pay lower wages and benefits), or our "associates" (that is, employees), this is not a distinction without a difference, it's bullshit.

    I'd say a $10B unfair labor practices lawsuit against Amazon is overdue.

  • Considering how the workers are constantly being shit on... they need to unionize asap.

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