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The Almighty Buck Transportation Businesses

Why Bigger Planes Mean Cramped Quarters (popsci.com) 234

An anonymous reader shares a report: The ironic thing about the compressed state of air travel today is that planes are getting larger. The jet I was on, an Airbus A321, stretches nearly 23 feet longer than its predecessor, the A320. More space, more passengers, more profit. These bigger planes are increasingly the most common Âvariants -- both on American Airlines and across all carriers. The current Boeing 737s, the world's most flown craft, are all longer than the original by up to 45 feet. And yet, on the inside, we're getting squeezed.

That's because more space doesn't equal more space in Airline World. It equals more seats -- and typically less room per person. In 2017, for example, word leaked that American was planning to add six economy spots to its A320s, nine to its A321s, and 12 (that's two rows) to its Boeing 737-800s. JetBlue is reportedly ramming 12 extras into its A320s, and Delta's will gain 10. And, come 2020, you'll likely find more seats on every United plane. In Airline World, they call this densification, which is a silly word. Passengers call it arrrgh!

Consumer Reports recently polled 55,000 of its members about air travel. There were complaints about all aspects, from ticketing to agents checking carry-ons at the gate. But 30 percent of coach-class fliers rated their seats as outright uncomfortable, and every airline received extremely low scores on legroom and cushiness in economy. Clearly, things are dismal and seem to be getting even worse. They're so bad, in fact, that last year, nonprofit consumer-advocacy group FlyersRights.org filed a suit against the Federal Aviation Administration, after lobbying the agency to stop the squeeze and standardize seat sizes.

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Why Bigger Planes Mean Cramped Quarters

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  • Thing is... (Score:5, Interesting)

    by YuppieScum ( 1096 ) on Sunday November 11, 2018 @01:10PM (#57626024) Journal
    ...that they didn't complain about ticket prices.
    • Re:Thing is... (Score:5, Insightful)

      by Sarten-X ( 1102295 ) on Sunday November 11, 2018 @01:16PM (#57626042) Homepage

      My thoughts exactly.

      Everyone's always willing to complain, but yet they continually want cheaper and cheaper flights, while the actual costs of operating an airline just keep rising. Customers want more destinations and more airport services. Somebody's going to be paying for that, so it comes at the cost of legroom.

      • Re:Thing is... (Score:4, Interesting)

        by b0s0z0ku ( 752509 ) on Sunday November 11, 2018 @01:20PM (#57626066)

        So use more efficient aircraft for medium and shorter haul flights. Dash-8 Q400 can have decent seat pitch and still use less fuel/resources than jet aircraft. Perfect for routes like New York-Toronto-Montreal where Porter Airlines uses it, without compromising service.

        Yeah, yeah, ignorant people are scared of a "prop plane..."

        • Re:Thing is... (Score:5, Informative)

          by Pulzar ( 81031 ) on Sunday November 11, 2018 @02:00PM (#57626310)

          Yeah, yeah, ignorant people are scared of a "prop plane..."

          It's not that simple. Even WestJet says that they are only more efficient on short-hauls, less than 300 miles. They are louder, they generally don't fit in normal gates and require buses / walking to the plane, they have very little overhead room... They introduce a new type of plane to be handled by ground crews in many small airports with small crews.

          There are real disadvantages, along with advantages. If they made sense for an airline, the "sacred of prop plane" wouldn't be an issue, just like it's not an issue for Porter.

          • Re:Thing is... (Score:5, Informative)

            by b0s0z0ku ( 752509 ) on Sunday November 11, 2018 @02:06PM (#57626346)

            Dash-8s work fine with jetways -- they need an adapter gangway that mates to the lower door height. But the same applies to small jet aircraft like the ERJ, CRJ, and BAE146. The reason jetways aren't used for many short-haul flights isn't due to aircraft type, but because smaller airports and regional terminals weren't set up for them.

            https://www.eiaviation.com/wp-... [eiaviation.com]

        • by darkain ( 749283 )

          Alaska Airlines (Horizon) already does this. They have an entirely fleet of Q400s for shorter runs. From Seattle, they fly to Oregon, Idaho, and Montana.

        • No, you end up needing 2-3 times the number of flights of a Q400 to equal a 737. And that means twice the number of takeoffs and landings - something most airports couldn't handle. Additionally, you need MORE time between departures for small planes after a large plane as they suffer from wind shear from other planes much more than large planes. So you end up with less total passenger traffic if you move to lots of small flights.
          • We're not comparing a Q400 to a 737-800, but to an E170, E190, or C-series.
            • Why? It's better (efficiency, scheduling) to have a single, larger flight replace 3-4 smaller flights. And it's safer as well.
              • I'm stating facts, not all routes have the capacity for even one 737 per day. Also, having a choice of departure times is good.
        • Re:Thing is... (Score:4, Insightful)

          by Richard_at_work ( 517087 ) on Sunday November 11, 2018 @04:47PM (#57627230)

          Many top tier airports are slot restricted - they are at capacity and can't increase the number of aircraft landing or taking off, which means that the only alternative is larger aircraft.

      • by Luckyo ( 1726890 )

        Actual costs of operating an airline crashed in the last decade. Reminder: Analysts where talking about "when is oil barrel going to hit 200USD". One of the biggest costs of operating an airline is fuel.

      • by hawguy ( 1600213 )

        My thoughts exactly.

        Everyone's always willing to complain, but yet they continually want cheaper and cheaper flights, while the actual costs of operating an airline just keep rising. Customers want more destinations and more airport services. Somebody's going to be paying for that, so it comes at the cost of legroom.

        They can't cut legroom much more, I'm not that tall (5'10"), but sometimes find my knees touching the seatpocket in front of me.

        If the airlines were required to advertise this information (seat width and pitch) along with ticket prices, then maybe consumers *could* take seat space into account, but it's very tedious and time consuming to do so now -- on any flight > 3 hours, I always try to Seat Guru and find out exactly what seat I'm buying. I started doing this after one cramped flight to Hawaii in a 7

      • Somebody's going to be paying for that, so it comes at the cost of legroom.

        And yet it's rare to be on a full flight. How much extra are they really making?

        • Somebody's going to be paying for that, so it comes at the cost of legroom.

          And yet it's rare to be on a full flight. How much extra are they really making?

          It seems that I'm on full flights a lot more than I used to be. I would say about 80% of my flights are full with many having waiting lists and/or paying people to voluntarily deboard. Airlines overbook and run at about 85% capacity. They can't increase that much more than the 85% because additional overbooking runs the risk of having too many flights where too many people can't get on the plane they paid for. https://www.cnbc.com/2017/04/1... [cnbc.com]

      • Sneaky inflation (Score:4, Insightful)

        by erice ( 13380 ) on Sunday November 11, 2018 @06:08PM (#57627654) Homepage

        My thoughts exactly.

        Everyone's always willing to complain, but yet they continually want cheaper and cheaper flights

        What cheaper flights? In the US, at least, flights are getting more expensive and more cramped and with more extra fees.

        What I see happening is sneaky inflation. The base fare stays more or less the same but the ticket is less usable. To get back to where you were you have to pay more. We approaching the point where I may be forced to pay for "premium" economy. This is big problem because those seats are typically 50% more expensive for often less than one inch of extra knee room.

      • See, this is where I differ I guess. I stopped flying about 8 years ago, give or take. It was just too uncomfortable and too much of a nightmare that it simply wasnâ(TM)t worth it. I said for a long time that the airline industry was in a race to zero. That isnâ(TM)t good for customers. Iâ(TM)m happy paying a reasonable price for a flight. It doesnâ(TM)t need to be $50 for a two hour flight, but it shouldnâ(TM)t be $1000 either. A couple hundred bucks including my carry on and a che

    • You know the odd thing is regardless of the ticket price the number flights per day went down a lot so they needed more seats and fuller airplanes. I was lucky enough to sit next to an analyst who worked with the airlines once about 20 years ago. At the time only the small planes were profitable, most of the time. Ticket prices were higher (and dropping fast) but the large planes required to be 70% full for any profit to be made. As the density increase on the planes, and the number of flights decreased,
    • Wish I had points to mod you up - you're exactly right. And it's not all US airlines. American Airlines is among the worst at these seat games and other nickel-and-dime bullshit. So guess what? I no longer fly with them, even though they have some routes that are very convenient for me. Southwest and Alaska are both fairly reasonable for seat quality and pricing, and so I use them more.

    • ...that they didn't complain about ticket prices.

      "This airline food tastes terrible!"

      "Yeah, and the portions are too small!"

      For me, the most annoying thing about flying is . . . some of the other passengers.

      Folks fighting with each other while trying to skimp on check-in fees by trying to stuff all their entire worldly belongings into the overhead bins.

      Small children who obviously need their own seat, and are too young to travel anyway . . . but the parents MUST take them now, because next year, they will have . . . *gasp* . . . PAY for their ticke

    • Re:Thing is... (Score:5, Insightful)

      by hey! ( 33014 ) on Sunday November 11, 2018 @02:14PM (#57626390) Homepage Journal

      One of the things they don't tell you about capitalism in civics class is that companies do everything they can to avoid competition by making their prices hard to compare with other vendors. They do this by making transactions absurdly complicated (car dealers), by bundling irrelevant stuff into the deal (mobile phone companies, cable companies), unbundling essential stuff (airlines and baggage fees) or by adulterating/diluting their product (airlines and seat sizes).

      If you are price comparing two tickets between the same destination, the airlines make it quite difficult to figure out what you're getting for the price, the incidentals you'll have to pay, and even the certainty that you'll actually be able to board the plane. There's intense competition to get the lowest found ticket price in a computerized search, but a price ranking of alternatives is highly unreliable.

      On top of this, many airline passengers are in the same position that Microsoft Windows users were for many years: other people make the purchasing decision. I once had an employer book me on an itinerary that took twenty three hours from the time I boarded in Manchester, NH to when wheels touched down in Sacramento, thanks to layovers in Newark and Phoenix. Normally I'd fly out of Boston (where I live) and it would take about eight and half hours, but my boss figured out he could save fifty bucks by making me drive an hour north to a smaller airport.

      • by uncqual ( 836337 )

        So, tell your boss that you expect to be paid an hourly rate (or at least comp time) for anything over eight hours on a "travel day".

        • by hey! ( 33014 )

          I told my boss that the only reason I was getting on the flight was that the client needed me, and that if he ever put me on a flight like that again I'd resign.

      • Re:Thing is... (Score:5, Insightful)

        by mattb47 ( 85083 ) on Sunday November 11, 2018 @09:21PM (#57628346)

        Actually, the cell phone, car, cable, and airline industries have nothing on the health industry on obfuscating pricing.

    • I do all of the time.

      Not about the prices themselves, but about that lottery when buying tickets.

      No matter how low the price is in the end, it WILL feel like a ripoff when they sell it for half of that, too.

    • Actually they did, or rather do. Those "low prices" are difficult to compare because of the unbundling of services (like "checked baggage") with ever multiplying fees stacked on top. It becomes very difficult to compare equivalent fares. There are tons of complaints about this situation.

      And leg room information is not provided with your fare. It you paid a higher ticket price, would you be able to reasonably expect more leg room? Please. If there is a difference it is as likely to be less, plus you just pai

    • Most airlines already offer seating with more legroom. Economy Plus, Comfort Plus, Premium Economy, etc. You pay a little extra (about $50-$100 from what I've seen) and you get a few more inches of legroom (and get to sit closer to the front, which seems to be the more desired section).

      So the complainers already have a solution at hand - pay a little more for more space. That they choose the cheaper, cramped seats means they're voting against more space. "Public wants bigger seats" is only true when
  • by b0s0z0ku ( 752509 ) on Sunday November 11, 2018 @01:18PM (#57626054)

    Go back to live evacuation tests. Require that they use airline CEOs, upper management, and their families as the test subjects... If the plane can't be evac'ed in 90 seconds without injury, increase seat pitch and try again.

    If a few airline upper managers get hurt during an evacuation test, maybe they'll realize WHY extremely dense seating is a bad idea.

    • by Opportunist ( 166417 ) on Sunday November 11, 2018 @01:47PM (#57626246)

      Use the CEO, upper management and their families as test subjects, stuff the rest of the plane with homeless people and then tell everyone the first 20 to exit the plane get 50 bucks.

      Then start looking for a new CEO and upper management. And pay your cleanup crew handsomely, they earned it.

      (that "first 20 to exit get money" test was actually done when airlines found out that the evacuation tests worked like a charm while there were many unnecessary deaths in real emergency situations. People don't act civil when their life's at stake...)

    • Go back to live evacuation tests. Require that they use airline CEOs, upper management, and their families as the test subjects... If the plane can't be evac'ed in 90 seconds without injury, increase seat pitch and try again.

      If a few airline upper managers get hurt during an evacuation test, maybe they'll realize WHY extremely dense seating is a bad idea.

      Meh. As a numerate consumer, I think this is a bad idea. Denser seating lowers ticket prices, and given that the probability that a plane I'm on will need to be evacuated in 90 seconds is extraordinarily low, and given that in one of those rare situations I think minor injuries would be the least of my concerns, I'll take the denser seating and lower price as long as I get enough legroom that I can fit. Especially for short flights.

      • Go back to live evacuation tests. Require that they use airline CEOs, upper management, and their families as the test subjects... If the plane can't be evac'ed in 90 seconds without injury, increase seat pitch and try again.

        If a few airline upper managers get hurt during an evacuation test, maybe they'll realize WHY extremely dense seating is a bad idea.

        Meh. As a numerate consumer, I think this is a bad idea. Denser seating lowers ticket prices, and given that the probability that a plane I'm on will need to be evacuated in 90 seconds is extraordinarily low, and given that in one of those rare situations I think minor injuries would be the least of my concerns, I'll take the denser seating and lower price as long as I get enough legroom that I can fit. Especially for short flights.

        Even as a taller individual I am perfectly okay with these denser packed planes. I get upgraded to the extra leg room section automatically on ticket purchase so these lower prices help me, too. But even if I did not get the auto upgrade I would pay for the extra leg room. Anyway, I've been flying on a regular basis for about 15 years now and they have actually increased the number of emergency exits - they had to. They have to have a certain number of exits based on the number of passengers. So I don'

        • And you'd be wrong. In a 90-second evacuation, seconds count. A narrow seating row that's 3-5 seconds slower to empty will add up and slow down the evacuation.
      • Why do you assume that they ticket price will go down? This could just as easily be used to pad profit (or at least reduce losses) on a flight. The airline business isn't a free and open competitive marketplace. There are some routes that only have one carrier. In cases like that the airline has no incentive to drop the price while at the same time cramming you into the plane like sardines.

      • There's no reason to think that denser packing leads to lower fares. Since airlines are posting record profits, it in fact makes it look like it leads to higher profits.

    • by AmiMoJo ( 196126 )

      That would just make it worse, because they would train those people to evacuate quickly and orderly.

      A better solution would be to simply mandate certain seat sizes. Minimum width, minimum legroom.

      • Mandate the seat sizes and then people will bitch and moan about the increase in price.

        We are talking about the service provision in the most price conscious segment of the market. Those price conscious customers will want the additional room at the same price.

  • Capitalism (Score:2, Interesting)

    This is why capitalism rarely serves the needs of the consumer, because usually all players in the market have a a common goal that is the exact opposite of what the consumer needs.
    • Re:Capitalism (Score:4, Informative)

      by swillden ( 191260 ) <shawn-ds@willden.org> on Sunday November 11, 2018 @02:19PM (#57626418) Journal

      This is why capitalism rarely serves the needs of the consumer, because usually all players in the market have a a common goal that is the exact opposite of what the consumer needs.

      There are two competing consumer needs here, but you're ignoring the one that is the most important for many consumers: cost. X% fewer seats on a plane, all else equal, means X% higher ticket price. And when consumers are shopping for airline tickets, they're mostly shopping on price.

      What consumers need that capitalism doesn't always provide is accurate information. As long as consumers can get accurate information about legroom when choosing their flights, then if they want to choose cheaper flights with less legroom, that's their decision and any regulations that try to force them to have more room just serve to price air travel out of reach for more people.

      And frankly, it's not clear to me that most travelers actually care that much, based on the fact that although legroom information is available from the airlines, only one of the major flight search tools provides it. I just checked Kayak, Expedia, Travelocity, Priceline and Google Flights. Google is the only one that provides legroom information, and even there you have to click the "expand" arrow on each fare option to see what the legroom is. Further, while Google allows you to specify a lot of different criteria to narrow your search options, legroom isn't one of them.

      • 10% higher ticket price for 10% less density is fine by me.

        The difference between sufficient leg room and insufficient leg room is not a whole lot.

      • And frankly, it's not clear to me that most travelers actually care that much, based on the fact that although legroom information is available from the airlines, only one of the major flight search tools provides it.

        Data is not being provided in useful convenient form to consumer, therefore the consumer doesn't care that much? No, it just means that the booking tools chose not to provide it.

      • t's not clear to me that most travelers actually care that much, based on the fact that although legroom information is available from the airlines, only one of the major flight search tools provides it.

        That doesn't mean customers don't care. It means that customers cannot easily get information to make informed decisions. That is, if Kayak offered it, they could use stats to show most people don't care. But it doesn't.

    • Or it works great. I fly - a LOT - for work. Delta 2+MM mile flier here, who averages 200K miles per year. I rarely buy anything but economy seats on domestic flights - and Delta is VERY good about making sure I almost always get at least Economy Plus upgrades, if not business/first upgrades, for free. They have a great program for regular travelers, and that is capitalism at work. Adding other benefits that attract people and promote brand loyalty.
    • If airliner travel were purely capitalistic, you would get a seat proportional to your height and weight, with a higher ticket price for bigger seating.

      Air travel is in the situation it's in because it follows the socialist concept that everyone should pay the same price for a seat, regardless of their height or weight.
  • by MikeDataLink ( 536925 ) on Sunday November 11, 2018 @01:24PM (#57626082) Homepage Journal

    I certainly support free market as much as reasonably possible. But it doesn't seem to be working here.

    Where is the airline offering more legroom and less crammed cabins? Granted within the airlines there are different cabins, but there's no competition between a $350 coach seat and and a $6000 business class seat.

    I think its time for some regulation in seat densities.

    • by b0s0z0ku ( 752509 ) on Sunday November 11, 2018 @01:27PM (#57626112)
      Yep, if only for safety. Small-pitch seats are much more difficult to evacuate in an emergency than seats with more legroom. There should be actual, live-person evacuation tests for any proposed seating configuration of an aircraft, not just for the manufacturer's original/intended seating plan.
      • by Kohath ( 38547 )

        Yep, if only for safety. Small-pitch seats are much more difficult to evacuate in an emergency than seats with more legroom.

        The last fatal crash of a US airliner was in 2009 [fortune.com]. The need to evacuate an aircraft is a 1 in 100 million event, and the odds get higher every year. They already solved the safety issue by not crashing the planes.

      • My biggest complaint with reduced legroom is the fact that in a crash, your likelihood of surviving is probably considerably less if your kneecaps are already touching the seat in front of you. If ANYTHING causes the seat in front of you to move, it's probably going to kill you as well as the passenger who was occupying that seat. At least when there's a few inches of legroom, the seat could get pushed back by an inch or two without shattering your kneecaps.

        Admittedly, this might be an extreme edge case (ai

      • Small-pitch seats are much more difficult to evacuate in an emergency than seats with more legroom.

        So this is the second time I've seen this in this discussion. When making that claim start by showing the effect it will have. Look up all the flights where *some* people died and others survived, and provide numbers to back up your claim that people in tighter spaces had a higher chance of death.

        You'll find the reality is on fatal flights, not even the emergency exit row people survived. On flights with some survivors, typically nearly everyone survived.

    • delta and united have their upgraded coach. Delta calls it Delta comfort or something

      back when we had regulation tickets cost more. back in the 80's my mom was quoted $700 or so in today's dollars for NYC to florida

      • Flights are cheaper today if you don't have exact requirements as to WHEN you want to fly. Also, I recall people in the 80s and 90s paying $50 to fly standby coast-to-coast.
      • back when we had regulation tickets cost more.

        Wasn't that also in part due to airlines being told where they could fly, and what they could charge for flying those routes? In that case, wouldn't comparing regulation era to regulating just things like legroom/pitch a bit disingenuous?

    • When you're buying tickets, you can spend more for additional leg room. It's just that most people aren't willing to pay those prices. I've even been on flights where they were offering to upgrade people to first class for $50 (which compared to the original sticker price is a pretty big markdown) and no one took it. Most people just want to get to where they're going for as little cost as possible, and it wasn't worth ~$18/hour to be that much more comfortable.

      Airlines that didn't adapt and lower prices
      • >it wasn't worth ~$18/hour to be that much more comfortable

        If it's $50 and the flight is over 2 hours, I'm taking the upgrade every time. I don't see that often though.

    • >Where is the airline offering more legroom and less crammed cabins?

      Maybe they should introduce a new section at the front of economy with a couple of extra inches of legroom and call it "Economy Plus".

      • >Where is the airline offering more legroom and less crammed cabins?

        Maybe they should introduce a new section at the front of economy with a couple of extra inches of legroom and call it "Economy Plus".

        Except the prices for those seats are sometimes double. 3-4" of extra space and the ability to recline another 2" should only cost at most $50 more. Do the math on the revenue they are getting for those 12 extra seats and you'll see they are gouging you for premium economy.

    • $6000 for business is international-level money. Domestic flights, it's about $1200 even for coast-to-coast. If you want the lay-flat seats, yeah, that will cost you a bunch more, but just plain domestic "first class"? It's not that much more expensive for one or two tickets, though taking a family will run up the cost pretty fast.
  • My first international flight was in 1994 to Brazil (from US). That ticket was around $1,800. I went to Brazil again about 5 years ago for only $1,300.

    When you factor inflation into the mix, profits per passenger have to be almost nothing for most seats. What we've received in return is cramped seats, terrible customer service, and frequent issues while flying.

    I'm 5'8" so legroom has never been that much of an issue for me. My problem is that my shoulders are too wide for seats. It's extremely unco
    • Most of the profit comes from the business and first class seats. The economy seats are just there to fill out the rest of the plane at-cost, because there aren't enough first- or business-class passengers to fill out an entire plane. But when I hear other passengers complain in economy class, it's that business and first class are unfair privileges for the well off, and should be eliminated. Yeah you could eliminate them. But then your economy class seat would cost 50%-100% more. It's like people comp
  • by Opportunist ( 166417 ) on Sunday November 11, 2018 @01:41PM (#57626226)

    More legroom, fewer crying kids, what's not to like?

    • by AmiMoJo ( 196126 )

      Crash survivability. If enough people were willing to sign a wavier we could have bunk beds or something.

      • If a commercial airliner crashes, you're fucked anyway. Have you ever flown? Do you know what it looks like when it's time to leave the plane? How long it takes from the opening of the doors 'til you get there? And this is in an orderly, controlled and prepared situation where nobody is panicky, everyone's composed and even if people are in a hurry to catch their next plane, most people stay fairly civil.

        Now consider the same amount of people in the same room, just now as a panicky herd stampeding. You won'

  • in china, due to the number of people who travel to meet family at chinese new year (85% of a major city's population just... ups and leaves for 2 weeks), they're cramming 1,500 people into the larger planes, with special "half-standing" seats. 71cm legroom? ha, you never had it so guuhhd.... mind you, on the last 5 13-hour flights i've been on (taipei-brussels) i've spent 3 hours standing and walking around, due to persistent deep vein thrombosis. i know the warning signs really well, now...

  • Face it: in first-world countries, obesity is becoming more and more of a problem, still, but airlines are making the seats closer together? They're shooting themselves in the foot. Of course the obesity problem needs to be solved, but airlines are letting those dollarsigns blind them to reality; if someone can't fit into a seat then it just isn't going to work. Also annoying people isn't good for profits either. I think people would be happier to pay a little more per seat and be comfortable.
    • But obviously enough people are willing to pay a shitload more for buisness class if you kame them made as unconfortable as possible first in economy.

  • Or take a bus, or train. Driving there gives you your own car there, saving on rental.

    An hour to drive to airport, 90 minutes before departure for security, gate rape by TSA, one more hour from airport to destination, need for a car rental there, additional wait times on the rental shuttle and the rental office....

    Flying is simply not worth it for less than 400 miles. Most people already avoid flights, squeezing the profits and revenue of airlines. That leads to more cost cutting and more squeezing of pa

  • Slaves ships come to mind. I haven' been on a commercial airline since the Patriot Act and you shouldn't be flying either.
  • The 321 isn’t a “newer” version of the 320, it is a variant designed to hold more people with better economics.

    The people have spoken, and they will squeeze into a smaller seat with less legroom to save $10. I am lucky in that I generally fly business class, but when I can no longer afford that option, there aren’t many options beyond the lowest common denominator. Most premium economy seats don’t make enough of a difference to make it palatable. You pay by the square foot of

  • In 2000, American Airlines rolled out their "more room throughout coach" program, in contrast to United's "Economy Plus" for frequent-fliers only. Did casual fliers flock to American as a result of the increased legroom? No, they did not. Today, American's program is quite similar to United's, plus it's possible to buy the extra legroom under both programs.

    Casual fliers seem to want cheap fares above all. If you look at EasyJet or RyanAir in Europe, it seems like fliers relish the prospect of cheap flights

  • Right now it's on the tighter seating end of the swing. In a year or two the airlines will be advertising how they're taking seats out of planes to make customers more comfortable (just like they did a couple years ago). Nevermind that if they were really so concerned about my comfort and safety they wouldn't have put all those damned seats in the plane in the first place.

    Hear this, airlines (and GOP): others may, but I don't forget.

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