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The Almighty Buck Transportation Businesses Software Technology

Crashed Boeing Planes Lacked Safety Features That Company Sold Only As Extras (apnews.com) 486

The recent Boeing 737 MAX crashes involving an Ethiopian Airlines flight and a Lion Air flight may have been a result of two missing safety features that Boeing charged airlines extra for (Warning: source may be paywalled; alternative source). The New York Times reports that many low-cost carriers like Indonesia's Lion Air opted not to buy them so they could save money, even though some of these systems are fundamental to the plane's operations. "Now, in the wake of the two deadly crashes involving the same jet model, Boeing will make one of those safety features standard as part of a fix to get the planes in the air again," the report says. From the report: It is not yet known what caused the crashes of Ethiopian Airlines Flight 302 on March 10 and Lion Air Flight 610 five months earlier, both after erratic takeoffs. But investigators are looking at whether a new software system added to avoid stalls in Boeing's 737 Max series may have been partly to blame. Faulty data from sensors on the Lion Air plane may have caused the system, known as MCAS, to malfunction, authorities investigating that crash suspect.

The jet's software system takes readings from one of two vanelike devices called angle of attack sensors that determine how much the plane's nose is pointing up or down relative to oncoming air. When MCAS detects that the plane is pointing up at a dangerous angle, it can automatically push down the nose of the plane in an effort to prevent the plane from stalling. Boeing's optional safety features, in part, could have helped the pilots detect any erroneous readings. One of the optional upgrades, the angle of attack indicator, displays the readings of the two sensors. The other, called a disagree light, is activated if those sensors are at odds with one another. The angle of attack indicator will remain an option that airlines can buy. Neither feature was mandated by the Federal Aviation Administration. All 737 Max jets have been grounded.
"Boeing will soon update the MCAS software, and will also make the disagree light standard on all new 737 Max planes," the report adds, citing a person familiar with the changes. "Boeing started moving on the software fix and the equipment change before the crash in Ethiopia."

Slashdot reader Futurepower(R) adds to the story: The FBI has joined the criminal investigation into the certification of the Boeing 737 MAX, lending its considerable resources to an inquiry already being conducted by U.S. Department of Transportation agents, according to people familiar with the matter. "The federal grand jury investigation, based in Washington, D.C., is looking into the certification process that approved the safety of the new Boeing plane, two of which have crashed since October.
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Crashed Boeing Planes Lacked Safety Features That Company Sold Only As Extras

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  • by Anonymous Coward on Friday March 22, 2019 @02:10AM (#58314066)

    ... on plane manufacturing safety and design... say it isn't so.

    • by sjames ( 1099 ) on Friday March 22, 2019 @02:26AM (#58314108) Homepage Journal

      It's worse. The features were available, just turned off unless you coughed up more money for them.

      They literally nickel and dimed hundreds of people to death.

      • by JaredOfEuropa ( 526365 ) on Friday March 22, 2019 @02:50AM (#58314156) Journal
        That's not unreasonable in itself: the fact that it is cheaper for the manufacturer to put optional features in all of its products at the time of manufacturing, doesn't mean that they are free to develop, nor that they ought to provide those features free of charge. In this case, I'd say Boeing's mistake wasn't that they had left those features as "sold separately", but that they (and the FAA!) failed to address potential issues during certification: what happens if this sensor fails, what are the remedial actions and how will the pilots know how to recognize and correct the problem. Training, lack of indicators, or perhaps design flaws that allowed this chain of events in the first place?

        It's true that the indicator might have prevented the crash, but at this time it's not at all certain that including this feature - which the manufacturer, the regulators and a bunch of airlines deemed optional - is sufficient to address the issues. It does make for a very juicy sensationalist headline, though.
      • Nonetheless, I'm dubious that those features can be actually useful. Those two aircraft crashed in a matter of minutes after take-off, that's a very short time to take action. Especially if the pilots are also trying to keep an uncontrolled aircraft flying. Boeing should just scrap the design.
      • by Anonymous Coward on Friday March 22, 2019 @03:42AM (#58314268)

        This is what happens the US government constantly protects Boeing from having to compete on the free market by trying to kill off competitors like Bombardier with illegal protectionism.

        As soon as you take away the need to compete from a company, it can act in the most absurd of ways, exactly as Boeing has here.

        It doesn't matter how important the US government thinks Boeing is as an aircraft manufacturer, it has to be forced to compete against Airbus et. al. on even terms otherwise more people will die because Boeing has been turned into another "too big to fail", and "too big to compete" and given a free ride. The fact people have now died due to safety failings is precisely why protectionism pushed by the current US (and still to a lesser degree, previous governments) is bad; it means that unless you have sufficient competition in your protected home market, all it will do is reduce quality.

        Frankly I see it in cars too nowadays, every time I'm in the US as opposed to elsewhere, it's pretty clear that US cars are horribly behind the times, dated, and much poorer quality nowadays than thus coming out of the rest of the world like Asia and Europe. The more insular the US becomes, the more shit it's products become, and the less relevant it's products become on the world stage. As soon as you stop competing and start using protectionism it's an inevitable spiral towards game over. I agree that Huawei is a massive security risk, but simply banning them access to your market isn't suddenly going to make Cisco et. al. wake up and say "Okay, now let's figure out how they're getting ahead of us technologically and make better products", it's going to make Cisco go "lol, we don't even have to put any effort into competing now".

        • by Anonymous Coward on Friday March 22, 2019 @04:15AM (#58314322)

          This is what happens the US government constantly protects Boeing from having to compete on the free market by trying to kill off competitors like Bombardier with illegal protectionism.

          This happened because of the competition from Airbus's A320neo.

          Boeing originally intended to replace the 737 with a completely new design. But that would have taken too much time, and so they decided to make the 737 MAX instead.

        • by PeeAitchPee ( 712652 ) on Friday March 22, 2019 @06:24AM (#58314586)
          Not really. Bombardier mostly makes regional jets whereas Boeing doesn't build any of them. However, they do make one line that directly competes with Boeing -- the CSeries, which competes directly with the Boeing 737 and Airbus 320. In October 2017 Airbus bought 50.01% of the C series production and the airplane is now being built in Alabama to avoid paying US tariffs [wikipedia.org]. The deal was under-reported by the press for obvious reasons but the outcome is *exactly* why the 21% tariff was proposed in the first place. The airplane is still being built (only now in the US by US labor) and Boeing still has to compete with it.
      • Really, if they want to make something optional, how about a low-security airline for people who are sick and tired of all that anti-terrorist BS? Only catch is your clothes travel separately.

        I just can't get over the sheer gall of it. Boeing was worried about it to the point that they developed two safety mechanisms. And then didn't enable them? How about making the safety features mandatory with an option to pay more to turn them off? You know, for the pilots and passengers who want the extra thrills.

      • Who is worst? (Score:4, Interesting)

        by Roger W Moore ( 538166 ) on Friday March 22, 2019 @04:20AM (#58314338) Journal

        They literally nickel and dimed hundreds of people to death.

        I agree this is appalling but I'm struggling with whom I should be most appalled by: Boeing for their willingness to sell planes without all the safety features or the airlines that refused to pay for the safety features.

        • Re: (Score:2, Insightful)

          by Anonymous Coward

          No, this is a corporate spin to blame the airlines for buying the planes without a feature. Unless the story has changed, the basic change in plane behaviour wasn't considered important enough to even mention to the pilots when training for this updated model, so i'd be surprised if anyone would splash out on new controls to show pilots things they don't even know exist on the plane.

        • The keyword is optional, not safety feature. There is probably a huge catalogue of them, but from the sound of it this should never EVER has been made optional. This is an essential crashing-and-die feature and as such should not be OPTIONAL. And that does not even start on how it was presented to the airline : possibly as "do not matter much here is an optional feature" or was it "very important optional feature" my bet is on the first.

          ultimately only Boeing can know if a feature is essential or not. By
        • Re:Who is worst? (Score:5, Insightful)

          by cahuenga ( 3493791 ) on Friday March 22, 2019 @09:20AM (#58315284)
          I seriously doubt the airlines were aware that those decisions introduced a SPoF (single point of failure) in a critical avionics feature. Commercial aircraft must be built for high reliability, built with redundancies.. A system that wrests control from the pilot from the input of single sensor goes against decades of engineering convention in aircraft design and plain old common sense
      • by umghhh ( 965931 )

        If the optional feature would have helped we do not know.
        That the basic automatic 'safety' feature does behave in an erratic way should have been known to B. and they should have taken precaution. I can imagine a meeting of engineers being told to stop discussing this particular issue. VW was dragged into Billions of fines for smaller things that did not (in reality and contrary to hysteric claims) kill anybody. Some of VW managers spend time trying to not drop the soap under the shower now. I wonder if the

      • by LostMyAccount ( 5587552 ) on Friday March 22, 2019 @05:52AM (#58314532)

        It's worse than that, the airlines willingly keep buying into each new iteration of a dated design because it keeps their costs down -- less pilot training, less mechanic training, and so on.

        Boeing makes those things optional not just because they can but because airlines want to fly the cheapest plane they can. Do you think the airlines don't have pilots, aerospace experts and so on involved in buying their planes? They absolutely go through these planes and their optional features and advise the airlines on how to drive down the price of new planes by keeping unnecessary stuff off them that's not necessary. Especially when its an extension of an existing design.

        What's ironic about all this Boeing outrage is that consumers do this stuff themselves EVERY DAY -- they choose cheaper car models/trim lines that don't have the same safety features as the top trim lines. Why? It saves money. It's been like this for years -- ABS, stability control, airbags, front collision detection, lane departure warnings, blind spot warnings, directional headlamps, all of these were optional at one point and some still are on many cars.

        Fuck, a former Delta executive just got nominated to run the FAA -- do you think the airlines aren't lobbying the FAA to make less safety shit mandatory so they can keep planes cheap?

        Did Boeing make an engineering fuckup? Who knows? I'm not a 737 pilot and honestly I think you have to be one to truly understand this issue. But the public outrage directed at Boeing alone is ridiculous and lets the airlines totally off the hook.

        • by Pikoro ( 844299 ) <init@@@init...sh> on Friday March 22, 2019 @06:25AM (#58314590) Homepage Journal

          Actually, Steve Dickson, who I used to work for, is exactly what the FAA needs. He's a safety first kind of guy and an excellent leader. He's also a pilot and knows his shit. He'll be a good thing for the FAA.

        • >"Boeing makes those things optional not just because they can but because airlines want to fly the cheapest plane they can."

          True, but in this case, we are talking about an single indicator lamp and an already-developed-but-disabled software patch. The latter having essentially no cost, and the former being pretty minimal. It doesn't seem like these should be optional, especially because we are talking about primary safety of operation and not just convenience, capacity, design flair, security theater,

        • by sjames ( 1099 ) on Friday March 22, 2019 @12:49PM (#58316558) Homepage Journal

          This is a little different. Imagine a new model of an existing car. The engineers note that the new car has an odd tendency to turn to the left all on it's own. Rather than fix that or alert drivers to the oddity, they devise a system that will pull the steering wheel a bit to the right when it detects the surprise left steering. The warning light to tell you that the sensor for the steering correction system has failed is OPTIONAL. But since it's cheaper to build all of the cars with the indicator, the dealer is instructed to disable it with wire cutters unless you choose to pay for it.

      • The two features that were mentioned in the article was an angle-of-attack disagree indicator and an angle-of-attack display in the cockpit. The disagree light should've been standard, given the severity of this failure mode. The angle-of-attack cockpit display? No other current commercial airplane has it - though from what I hear from pilots the old MD-11 had them in the cockpit as standard. It has been discussed in the wake of the AF447 accident and the Colgan Air 3407 accidents, but it's never been manda
      • If you are going to pay millions of dollars for an Aircraft it would make sense that you as the customer do some research on what features you will need.
        Really a company cannot win, if Boeing sold the plain at full cost with all the bells and whistles, there will be people angry because people paid money for features they do not want (For example read Slashdot comments about how Windows 10 automatic updates happen) and often will want it disabled. Because their government doesn't require it, and they figure

  • by Anonymous Coward on Friday March 22, 2019 @02:10AM (#58314068)

    Could you tell me in advance when booking a flight if the plane in question is missing any optional safety features that should obviously be standard so I can choose a provider that does not save money on no-brainer stuff like like this?

    I mean right now I have whole Boeing lineup set as "this plane may be missing obviously useful redundancies in safety systems that might mean it can crash, so I will not book a flight on this plane" and I know that is probably unfair to most of those planes. But without available information, that is the only option available to me.

    • by Swoopy ( 101558 ) on Friday March 22, 2019 @04:08AM (#58314310)

      I'd not judge Lion Air or Ethiopian until it's clear whether the safety certification for the 737 Max was obtained WITH or WITHOUT the "optional" features on board. If it was WITH, then Boeing essentially sold an uncertified / incomplete product to those two airlines, probably without clearly telling them so.

    • Can you? Or do you get told by the beancounters downstairs that this flight is cheaper and that you'll take it?

    • I think there is space in the market for a website that lists, for each airline, what their safety status is: are they economizing on safety features? Is their training up to date? And then basically extort them into providing the information, i.e. clearly mark airlines unwilling to participate as "UNSAFE".

      Basically, the goal would be to make safety a fundamental competitive feature, rather than merely a cost center.

  • That concept is a pile of brown goopy stinky material such as emanates from the South end of a North facing fertile male bovine!
    {O.O}

  • by Anonymous Coward on Friday March 22, 2019 @02:33AM (#58314120)

    [1] We now know that the Lion Air 787 had the same issue on an earlier flight, but it was saved from disaster by the presence of a third pilot aboard who knew what to do, and then the airline chose not to fix the sensor before the fatal flight. Translation: the problem was avoidable if either of two things happened: the presence of a competent pilot, or the aircraft being properly maintained. People should prepare themselves for the very possible scenario that in perhaps a year when the NTSB finishes investigating (They're extremely diligent and objective) it will be determined that there's nothing wrong with the 787Max and that a combination of maintenance and pilot training and skill were the core issues (and I say that as a Boeing critic).

    [2] The over-regulation of aviation in the US by the FAA makes the development and deployment of things like avionics and engines particularly expensive. [stay with me for a moment for the payoff...] It's not enough to develop a new flight instrument and get it approved - you must get a "Type Certificate" to allow the instrument to be installed into each make and model of plane. As a result, if you are only going to have a few customers for your new instrument in a particular sort of aircraft, then there's no way you'll ever recover the regulatory costs of getting a TypeCert for it, so you won't bother, and that means owners of that type of plane cannot get your new instrument for their plane. It's THIS aspect of FAA regulation that has made it so that most private planes in the US do not have (and indeed cannot get) an Angle-of-Attack instrument - the very thing this article complains about being optional on these 787s!!!!! Many private aviation incidents in the USA occur on departure, and on approach, and that's where an AOA indicator would save lives, but where many private pilots are only served by a squawking stall indicator.

    • by Moskit ( 32486 ) on Friday March 22, 2019 @04:32AM (#58314370)

      Your translation of [1] is wrong.

      That flight was saved by the third pilot (non-flying) who was in a jump seat and could afford the luxury of observation from the side. The two flying pilots were busy with instruments and plane systems. It has nothing to do with experience.

      • by Solandri ( 704621 ) on Friday March 22, 2019 @05:55AM (#58314534)
        No, the third pilot's disassociated viewpoint had nothing to do with it. He simply knew the plane's checklist. That's a bunch of standard procedures every pilot is supposed to know of what to do when they encounter a specific type of problem on that specific model plane. When you hear that a pilot has been trained on a certain plane model, that's what they're talking about - they're leaning all these checklists. If a pilot can't remember it exactly, the entire book of checklists is available aboard the plane for the pilots to reference in a Quick Reference Handbook [askthepilot.com]. Any time the pilots face a situation aboard the plane which puzzles them and they don't recall the resolution from their training, they should reach for the QRH. One of them flys the plane, the other looks up the problem in the QRH.

        The third pilot knew the checklist for the 737 Max. He instructed the other pilots to perform the manufacturer's specified procedure to resolve the problem, and it did resolve the problem. The pilots in the two planes which crashed apparently did not know the checklist, and did not reference the QRH. (Speculating here a bit since we don't know yet what happened - maybe they performed the proper reset procedure and the problem didn't go away.)

        Contrary to the way most people here seem to be interpreting it, the third pilot's anecdote actually absolves Boeing and places blame for the crashes primarily upon the four pilots. This is looking like a pilot training problem. Boeing is still culpable for designing an automatic safety system which was prone to fail multiple times in just months of operation, and for making it so hard and non-obvious to override. But based on the third pilot's anecdote, primary culpability would be upon the pilots of the two other planes for not knowing the plane's checklists, and not bothering to crack open the QRH to double-check if they were addressing the problem properly.

        Planes are incredibly complicated and it's unreasonable to expect a pilot to understand how all of its systems interact. The checklists in the QRH are made by the engineers who designed the plane. They do understand all of the plane's systems and how they interact. They come up with every possible problem they can think of which a pilot might encounter, and write checklists to resolve every possible cause they can think of for those problems. The checklist procedure for this problem fixed it in the third pilot's case. If the four pilots did not follow that procedure, then the crashes were their fault, not Boeing's.
        • Comment removed based on user account deletion
        • by timholman ( 71886 ) on Friday March 22, 2019 @07:23AM (#58314788)

          Contrary to the way most people here seem to be interpreting it, the third pilot's anecdote actually absolves Boeing and places blame for the crashes primarily upon the four pilots. This is looking like a pilot training problem.

          A friend of mine from college is a senior Delta pilot and has served as a flight instructor for many years, including the training of pilots from other countries. He has also flown the 737 MAX. His conclusion is the same as yours, and is an unfortunate reflection of the state of pilot training and aircraft maintenance in developing countries.

          That Lion Air plane should have been grounded the day before, after the first incident. And as many new stories have reported, that particular aircraft had a backlog of maintenance issues that Lion Air failed to address.

          His observation: "Everyone thinks that flying is "safe". It's not. It's difficult and dangerous. What makes it appear "safe" in the developed world is the constant routine of aircraft maintenance and pilot training that keeps the accident rate very, very low. But in other countries, that isn't the case."

        • This is the first time I've heard that the third pilot simply walked through a checklist. Have a cite for that? It seems like Boeing would want that checklist plastered on the front page of every newspaper.

  • by Kokuyo ( 549451 ) on Friday March 22, 2019 @02:37AM (#58314126) Journal

    The funny thing about this is that nobody responsible for this will actually suffer any real consequences.

    • Nope -- if Congress gets ahold of this and points to the ] 'optional airplane safety features in software' smoking gun, how long do you think it will be before they start adding regulations requiring software audits in the future? It will only affect the responsible people who haven't yet retired from the software industry, but could start affecting everyone in the field from that point on.

    • Have they ever in the aerospace industry? When was the last time you saw any airline C-Level fly sardine class?

    • >"The funny thing about this is that nobody responsible for this will actually suffer any real consequences."

      Actually, part of the blame does rest on the two sets of pilots. And they did pay the ultimate price. Still, it would have been far better if these two extremely inexpensive addons (a lamp and an already-developed-but-disabled software patch) had been included as a base safety feature.

      And Boeing, as a company, will also pay a steep price on the market, because it will hurt their reputation and s

  • by Anonymous Coward on Friday March 22, 2019 @03:16AM (#58314200)
    The thing is, if you have only two AOA detectors and they disagree, there is no way for the computer to know which one is wrong. The 737 Max is really weird in that, with bigger engines posed forward, the airplane has different handling characteristics from the rest of the 737 family. But, instead of opting for the more expensive and slow option of retraining pilots to fly the new model, they wrote the software augmentation system that supposedly makes the airplane behave exactly like the classic 737. When the computer has good air data, that is.
    • by PPH ( 736903 )

      The thing is, if you have only two AOA detectors and they disagree, there is no way for the computer to know which one is wrong.

      AoA sensors are typically used for systems like stall warning. That's the thing that shakes the control yoke (plus a few other lights and buzzers) when the angle of attack is too high for a particular flight mode. As part of a warning system, the consequences of a single sensor failure were not as dire. So the captain's stick shaker activates but the first officer's does not. The crew is in the loop to take appropriate action.

      Triple redundancy is typically used when a sensor provides an input to a system t

      • by ceoyoyo ( 59147 )

        "The classic 737 didn't have the 'nose up' problem that the MAX has due to it's new engine placement."

        It did actually. Pretty much any aircraft with engines mounted beneath low wings is going to have the issue. Mounting the engines low means you're going to have off-axis thrust which will generally have a positive pitch contribution. Where that can get dangerous is if you're in a low speed stall, a situation in which you have less aerodynamic control authority and your instinct is to add power. If you do th

  • Capitalism (Score:2, Flamebait)

    by kbg ( 241421 )

    Well what do you expect. That is just pure capitalism at work.

  • Your Automobile (Score:4, Insightful)

    by Mr_Blank ( 172031 ) on Friday March 22, 2019 @04:27AM (#58314356) Journal

    Do you have a car? Is it safe? Would it be safer if you paid more? Are there safety features available on the premium or luxury version of your car?

    This is the equivalent of putting a price on the value your family's safety. Safety costs extra. Pay up or die.

    If any car brands can be found to have more safety for a premium price, there will be lawsuits now that this concept of corporate greed has been made apparent to us by Boeing.

    • The difference is that I can opt to not drive at 250mph and hence not need those additional airbags and crash safety because at 55mph the security features my car offers are adequate to give me ample chances to survive even a head-on crash.

      What you have here is the equivalent of not even having what's considered the standard level of security to survive a non-standard situation in everyday operation.

  • by prefec2 ( 875483 ) on Friday March 22, 2019 @04:27AM (#58314358)

    Boeing: New Intercontinental Plane only $5
    Customer: There are no wings
    B: They are extra, it is like with your fees for essentials, like luggage, meals and seating.
    C: Oh [pause] And wheels?
    B: Extra
    C: Seats?
    B: Extra ...
    C: How much is it with all these extras?
    B: $ 121.6 for the basic configuration
    C: Huh?
    B: There is also a do not crash feature and avoid mountains features
    C: Too expensive. For that price we could by an Airbus

  • The New York Times reports that many low-cost carriers like Indonesia's Lion Air opted not to buy them so they could save money, even though some of these systems are fundamental to the plane's operations.

    How about being honest? There wasn't a single 737 Max delivered with the additional angle of attack sensor, low cost or not.

    Fucking media just lies lies lies.

  • Boeing is selling airplanes where safety is optional?
  • When your aircraft design precludes the option to turn off the auto pilot and fly the damn plane, you’ve got a bad aircraft design.
  • by ContextSwitch ( 727852 ) on Friday March 22, 2019 @07:26AM (#58314800) Homepage Journal

    The Seattle Times [seattletimes.com] has a good article on this although it should be taken as preliminary data subject to change.

    To summarise

    Due to airframe changes from previous models Boeing introduced MCAS which automatically lowers the nose when approaching a stall.

    The MCAS was introduced to allow pilots with 737 experience to fly the 737 MAX with a minimal amount of conversion training thus saving airlines a lot of cost and making the MAX even more attractive to them.

    As initially designed a failure of MCAS was classed as a "Major" hazard in that it could cause passenger discomfort but not death. This was because MCAS was limited to a very small change to the flight control surfaces. For this category the use of a single sensor is allowed assuming the sensor reliability is sufficient.

    During the flight test phase the ability for MCAS was extended to unlimited repeat operations. These repeat operations have a cumulative effect on the flight control surfaces. The MCAS can now lead to a catastrophic failure.

    At this point the category of hazard should have been changed. This should have lead to a design change but because the category remained at "Major" and not "Catastrophic" no further changes were made.

    There could be any number of reasons why this categorisation change was missed, hopefully any future investigations will get to the root cause.

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