Some 'Apple Pay'/Chase Customers Experienced an Outage (theverge.com) 21
"It appears that Apple Pay is down — particularly for Chase customers," reports the Verge:
Verge staffers have had their cards declined while trying to pay with Chase cards using Apple Pay, while using the same physical card works just fine. Several people on Threads confirmed the same issue when I asked — although people with non-Chase banks like Citi appear to be using Apple Pay just fine...
For what it's worth, the Chase customer service line is currently up to 15-minute wait times, and agents are telling people that Apple Pay is "going through maintenance" to receive "an unexpected upgrade," which is a delightful euphemism. Sadly, no one seems to know when things will be fixed.
"Maintenance in progress," says Apple's system status page — saying their maintenance started five hours ago and is "ongoing." (It adds that some users may be "affected," and that some Maryland Users "may have issues.")
But the Verge writes that "we've had reports in both New York and Los Angeles," while commenters on their article add that they've also experienced the same problem in Florida and in Colorado.
UPDATE (2/18/2024): An Apple spokesperson told the Verge Sunday this "was not an Apple Pay issue, and we saw no problems with our systems." (The Verge adds that "the not-so-subtle subtext there being that this was a Chase problem...") The spokesperson added that Apple's maintenance announcement on their system status page was unrelated.
For what it's worth, the Chase customer service line is currently up to 15-minute wait times, and agents are telling people that Apple Pay is "going through maintenance" to receive "an unexpected upgrade," which is a delightful euphemism. Sadly, no one seems to know when things will be fixed.
"Maintenance in progress," says Apple's system status page — saying their maintenance started five hours ago and is "ongoing." (It adds that some users may be "affected," and that some Maryland Users "may have issues.")
But the Verge writes that "we've had reports in both New York and Los Angeles," while commenters on their article add that they've also experienced the same problem in Florida and in Colorado.
UPDATE (2/18/2024): An Apple spokesperson told the Verge Sunday this "was not an Apple Pay issue, and we saw no problems with our systems." (The Verge adds that "the not-so-subtle subtext there being that this was a Chase problem...") The spokesperson added that Apple's maintenance announcement on their system status page was unrelated.
No Problem! (Score:3)
It's presidents day weekend. Not like people are out shopping... /s
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Boy, sure is a good thing we’ve still got Presidents Day. For a minute there I was worried Americans might have run out of reasons to buy shit they don’t need. Thank fuck for holidays hardly anyone remembers.
If Americans needed a holiday to spend money, every day that ends in “y” would be a legal holiday.
What’s wrong with honesty? (Score:5, Insightful)
..agents are telling people that Apple Pay is "going through maintenance" to receive "an unexpected upgrade," which is a delightful euphemism.
No it’s not “delightful”. It’s bullshit. A lie. Not even remotely true. The fuck is wrong with people today and just being honest? When did companies start assuming we LIKE smoke being blown up our ass, all day every day?
We ALL have computers. They crash. They fail. Power fails. Humans fail. Stop treating customers like they’re fucking clueless morons already when it comes to outages, attacks, hacks, or oops. This ain’t your Boomer generation still using typewriters. Shit Happens to computers daily. No one is immune, and you’re fooling no one with bullshit and smoke.
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I commented previously, so I can't use my moderator points to rate this as "Troll" which it so richly deserves. I really don't understand the blatant bias of so many posters here. It's one thing to say "Apple put forward a misleading error message, and Apple users seem to accept that." It's a whole 'nuther thing to say "Most Apple users arent [sic] equipped to deal with that truth." Are so many of you so insecure that anyone who doesn't agree with your world outlook must automatically be labeled as idio
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It's not a lie. Just a really misleading way of telling the truth.
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It's not a lie. Just a really misleading way of telling the truth.
I know what any good father or judge would call that. Lying.
When does the commercial drop for that unexpected upgrade..
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..agents are telling people that Apple Pay is "going through maintenance" to receive "an unexpected upgrade," which is a delightful euphemism.
No it’s not “delightful”. It’s bullshit. A lie. Not even remotely true. The fuck is wrong with people today and just being honest? When did companies start assuming we LIKE smoke being blown up our ass, all day every day?
We ALL have computers. They crash. They fail. Power fails. Humans fail. Stop treating customers like they’re fucking clueless morons already when it comes to outages, attacks, hacks, or oops. This ain’t your Boomer generation still using typewriters. Shit Happens to computers daily. No one is immune, and you’re fooling no one with bullshit and smoke.
And this is what happens when you overcomplicate a system by adding even more middlemen. It's not a Boomer thing to appreciate a system that is simple and works because it's simple (note: the payment card industry is far from simple)
You can guarantee that some people held up the line for ages because they're too dumb and arrogant to just use a normal card. They'll keep bumping their phone then call customer support whilst refusing to leave the queue.
Chip and pin nearly eliminated card fraud in most of
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Chip and pin nearly eliminated card fraud in most of the world, NFC has bought it back as that gives out your card details to anything that asks for it, in encryption so weak it may as well be plain text (I.E. my phone can decode it in almost real time).
Actually, Apple Pay does not give out your card details. And most credit card fraud comes from skimming cards with software running on Android phones.
Transient problem (Score:3)
I used my card 3 times around noon EST. In one case, it was declined. I tried it again, and it worked. No problems the other two times. (ApplePay linked to a Chase credit card.)
Re: Transient problem (Score:4, Interesting)
Out this afternoon. Have Chase card on Apple Pay.
The three times I needed to use it, each time it came up as "updating" for 5 seconds or so. I thought it odd, as I never saw it do this before. After the delay, it was ready to tap and the transaction went though OK.
Worked fine for me (Score:3)
Worked fine for me today, at multiple places, with my Chase IHG card.
Never saw the point of Apple Pay (Score:3)
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It almost seems that the whole point of apple pay is to show everyone that you have an iToy. Same
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Well, some people don't carry wallets - their money is all in their phone. So their credit cards are "digitized" on their phones as well.
Payment via phone or smartwatch is a popular thing from what I see when I go out shopping. Of course, they are outnumbered by people tapping their cards.
It's just another way to pay in the end. I mean, they make wallets that can't hold any cash these days, and as someo
and all the way to England (Score:2)
It was down for me too, here in the south of England, all afternoon. First time, for me.
Perhaps it's people whose surnames start with "S".
Or people who've recently said Bad Things online about Apple.
Just paid... (Score:2)
Just paid with my Chase Sapphire card on Google Pay. No problems so it must be only Apple pay? That's a little odd though because they both use the same basic tap and pay system.