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Education

Should Colleges Preserve the Idea of Meritocracy? (chronicle.com) 342

"Is Meritocracy an Idea Worth Saving?" asks The Chronicle of Higher Education, reporting on a special forum held recently at the University of North Carolina's Program for Public Discourse.

"This discussion took place before Covid-19 changed everything. But the topics — the definition of meritocracy, the role of universities in a just society, the composition of socioeconomic class, and the real purpose of education — are as relevant as ever." Moral philosopher Anastasia Berg, a junior research fellow at the University of Cambridge: Obviously certain roles in society and certain honors should be going to someone who is most competent for them: the Nobel Prize, or a teaching award, or who should perform eye surgery on us. The question is whether this is the right measure for determining who should be entering universities. There are objections from the left and from the right. I find the left ones persuasive, which is to say, in effect, that the pretensions to meritocracy are not borne out, if we actually look at who gets into colleges. We find out that there's huge correlation between the kind of material support that people have, and their ability to perform on the kind of exams that allow people to get into colleges.

But what I also find problematic has to do with what has formerly been thought of as a conservative critique, although I think that leftists and liberals and progressives should be as concerned about it as anyone else: The current way of running college admissions concentrates talent, ambition, and competence in very few areas — on the coasts, in a very few universities — and draws potential leaders from communities elsewhere. Moreover, the current system leaves people blind to all the ways in which they owe gratitude to a community, for all the help that allowed them to achieve.

New York Times opinion columnist Ross Douthat: It's useful to remember that the term "meritocracy" was coined as a description of a dystopia, in a book by a British civil servant written in the late '50s called The Rise of the Meritocracy. It was a tongue-in-cheek evocation of some pompous civil servant from somewhere around our own era, looking back on what he saw as the self-selection of the cognitive elite to rule over a society that was drained of talent, drained of ambition, and had all power centers outside the elite deprived of leadership and talent from within.

It's reasonable to look at class divisions in the United States and much of the West and say that at least a partial version of that dystopia has come to pass. College-educated and more-than-college-educated Americans cluster together in geographic hubs in ways that they did not 50 or 60 years ago.

It's a fascinating discussion, in which writer Thomas Chatterton Williams argues "it takes a kind of privilege to sneer at meritocratic measures that allow people to advance."

But Berg also makes the observation that at least half of Americans won't ever have a college degree. "If that's the way to make citizens, what do we do with the rest? We have to make room for the dignity of other paths."
Education

Gov. Cuomo Taps Bill Gates To 'Reimagine Education' For New York (vox.com) 123

theodp shares a report from The Washington Post: New York Gov. Andrew M. Cuomo (D) rocked the education world -- and drew strong criticism from teachers and others -- by questioning why school buildings still exist and announcing that he would work with Microsoft founder Bill Gates to 'reimagine education' (Warning: source may be paywalled; alternative source), with technology at the forefront. Cuomo, who in the past has angered educators by supporting controversial Gates-funded school reforms, said Tuesday that the coronavirus pandemic offers an opportunity to change how students are educated, and he called Gates "a visionary" whose "thoughts on technology and education" should be advanced. The Bill & Melinda Gates Foundation has spent billions of dollars on education reform projects it has conceded did not work as hoped. "The Bill and Melinda Gates Foundation has been chosen to 'revolutionize' online learning for the fall and was asked by Cuomo on Tuesday to develop a 'blueprint' for how to do so," adds Vox. Cuomo has also tapped Google CEO Eric Schmidt to help not only "reimagine" New York's school system, but the state's economy and health care system too.

While details are scarce about what exactly these groups have in mind, Schmidt said during Cuomo's daily news conference on Wednesday he would focus on telehealth, remote learning, and broadband access.
Businesses

Unimpressed by Online Classes, College Students Demand Refunds (apnews.com) 238

An anonymous reader quotes the Associated Press: They wanted the campus experience, but their colleges sent them home to learn online during the coronavirus pandemic. Now, students at more than 25 U.S. universities are filing lawsuits against their schools demanding partial refunds on tuition and campus fees, saying they're not getting the caliber of education they were promised.

The suits reflect students' growing frustration with online classes that schools scrambled to create as the coronavirus forced campuses across the nation to close last month. The suits say students should pay lower rates for the portion of the term that was offered online, arguing that the quality of instruction is far below the classroom experience. Colleges, though, reject the idea that refunds are in order. Students are learning from the same professors who teach on campus, officials have said, and they're still earning credits toward their degrees. Schools insist that, after being forced to close by their states, they're still offering students a quality education...

Some of the suits draw attention to schools' large financial reserves, saying colleges are unfairly withholding refunds even while they rest on endowments that often surpass $1 billion.

"You cannot keep money for services and access if you aren't actually providing it," argues a lawyer for several students in South Carolina.

One student there complains that some classes are now taught almost entirely with recorded videos, while a legal action filed against the University of California at Berkeley "says some professors are simply uploading assignments, with no video instruction at all."
United States

US Probes University of Texas Links To Chinese Lab Scrutinized Over Coronavirus (wsj.com) 131

The Education Department has asked the University of Texas System to provide documentation of its dealings with the Chinese laboratory that U.S. officials are investigating as a potential source of the coronavirus pandemic. From a report: The request for records of gifts or contracts from the Wuhan Institute of Virology and its researcher Shi Zhengli, known for her work on bats, is part of a broader department investigation into possible faulty financial disclosures of foreign money by the Texas group of universities. The Education Department's letter, reviewed by The Wall Street Journal, also asks the UT System to share documents regarding potential ties to the ruling Chinese Communist Party and some two dozen Chinese universities and companies, including Huawei Technologies Co. and a unit of China National Petroleum Corp. The department is also seeking documents related to any university system contracts or gifts from Eric Yuan, a U.S. citizen who is the chief executive officer of Zoom Video Communications.
Businesses

Google Meet One-ups Zoom With Free 60-Minute Meetings For Consumers (venturebeat.com) 33

Google Meet, the video conferencing tool formerly known as Google Hangouts Meet, is arriving for consumers "over the coming weeks." Until now, Google Meet was only available to business and education users via G Suite. Anyone with a Google Account will be able to start, join, and schedule a Google Meet call for free "starting in early May." From a report: But there are some limitations: Meet video calls can have up to 100 participants and last up to 60 minutes. Google will start to enforce the time limit restriction on September 30. On Alphabet's Q1 2020 earnings call yesterday, CEO Sundar Pichai revealed that Google Meet passed 100 million daily active users (DAUs) last week and is adding "roughly" 3 million new users every day. That's still a far cry from Zoom's 300 million DAUs, but at least it's on the same order of magnitude.
Businesses

US Spending On Tech Booms Even As Overall Purchasing Declines (theverge.com) 58

The COVID-19 pandemic has caused a surge in sales for consumer technology in the U.S., even as spending declines overall, an NPD analyst is reporting. The Verge reports: For the week ending April 18th, NPD's Stephen Baker notes that consumer tech sales increased by 23 percent year-over-year. In contrast, the group tracked an overall decline in spending of 23 percent across the industries it tracks. NPD's data also suggests that people are buying more tech to keep themselves entertained, not just to work or learn remotely.

TV sales are up by a massive 86 percent and are selling at the highest volume ever outside a holiday, according to Baker. People are also buying accessories like soundbars (up by 69 percent) and streaming players (42 percent). DVD and Blu-ray players were also up by 27 percent, showing that even physical media is getting a boost. That's not surprising given that last week the NPD reported that nearly a third of US households are without broadband access, which could limit their ability to stream video. Sales of monitors increased by 73 percent compared to last year, PCs were up 53 percent, printers were up by 61 percent, and microphones were up by a massive 147 percent. Chromebook sales are also reportedly seeing triple-digit sales increases, which makes sense given how popular they are in classrooms. Underpinning all this tech is a 70 percent increase in the sale of networking equipment.

News

Gates Foundation Will Commit 'Total Attention' To Coronavirus Pandemic (thehill.com) 59

The Bill & Melinda Gates Foundation is now devoting all of its attention to addressing the global outbreak of the novel coronavirus, Microsoft co-founder Bill Gates said in an interview published Sunday. From a report: Gates told The Financial Times that his foundation, which has an endowment of more than $40 billion, was prepared to put all of its resources toward fighting the virus, even if it meant efforts to combat other deadly diseases would suffer as a result. "We've taken an organization that was focused on HIV and malaria and polio eradication, and almost entirely shifted it to work on this," Gates, a leading philanthropist, said. "This has the foundation's total attention. Even our non-health related work, like higher education and K-12 [schools], is completely switched around to look at how you facilitate online learning." The Gates' foundation has already committed $250 million toward coronavirus relief efforts around the world. The group's most recent $150 million pledge is set to go toward international efforts to develop diagnostics, therapeutics and vaccines, as well as efforts to provide resources to African and South Asian countries.
Education

Bill Gates and Mark Cuban Do Zoom Chats With Code.org Students (geekwire.com) 12

Bill Gates has donated over $4 million to Code.org, while Mark Cuban has donated over $500,000. But long-time Slashdot reader theodp writes that they're now doing even more: As it strives to "teach your children at home while school is closed", tech-backed Code.org's efforts to engage students and their parents have included encouraging kids to email app pitches for Shark Tank investor Mark Cuban (AP CSP teachers were contacted and asked to make students aware of this "once in a lifetime opportunity") and join two-way Zoom meetings with Cuban and other celebrities like Bill Gates.
Gates called the health crisis "a bit like war, with all of humanity fighting the virus," and added that the internet was helping to "reduce the pain a little bit," according to Geekwire's report.

"Calling it a 'crazy time,' Gates said he is safe with his family at home and he's consuming endless information about what's happening with the pandemic in the United States and around the world...

"He said it will be interesting to see whether some students learn better, going at their own pace, digging online for more information, reaching out to friends who are good at particular subjects."
Medicine

As Coronavirus Spreads, Poison Hotlines See Rise In Accidents With Cleaning Products (nytimes.com) 88

An anonymous reader quotes a report from The New York Times: A study released Monday by the Centers for Disease Control and Prevention shows that calls to poison hotlines this year for cases involving cleaners and disinfectants rose significantly compared with the same period over the previous two years, and charts a dramatic spike in March for both categories. Some of the physicians who collaborated on the research with the C.D.C. had discussed their observations with one another last month. "I was like: 'Am I the only one seeing a big increase in exposures to these disinfectants?'" said Dr. Diane P. Calello, the medical director of the New Jersey Poison Information and Education System, and one of the authors of the report.

Others saw the same trend, and wondered if the accidental poisonings were an insidious, secondary result of the coronavirus's spread. The group initiated the study to determine if there was a possible link between the rise in exposures and the recommendations from public health agencies to clean and disinfect as much as possible. From January through March, poison centers received 45,550 exposure calls related to cleaners (28,158) and disinfectants (17,392), the report said, representing overall increases of 20.4 percent compared with the same period in 2019 and 16.4 percent more than 2018. The authors warned that the actual number of exposures was likely even higher because the data only came from reported calls for help, and some people who were exposed probably did not report their cases to the hotlines.

Education

School District Deploys Over 100 School Buses Equipped With Wi-Fi For Students Without Internet Access (cnn.com) 27

An anonymous reader quotes a report from CNN: As schools across the country shut their doors indefinitely due to the coronavirus pandemic, millions of students are now adjusting to online learning. But for low income families who may not have access to WiFi, this transition is a problem. That's why the Austin Independent School District (ISD) has deployed 110 school buses now equipped with WiFi to neighborhoods and apartment complexes where the district identified the highest need for internet access.

Starting on Monday, the district "strategically positions" the buses, which have WiFi capabilities up to a distance of 300 feet, every weekday from 8 a.m. to 2 p.m. Students can connect to the WiFi using their school computers only, not personal devices, though they're not allowed to board the bus. While everyone is advised to stay inside, students may have to move closer to the bus to gain access to the WiFi, but must remain at least six feet apart from anyone else to follow social distancing guidelines. The WiFi equipped buses are funded through a $600,000 grant from Kajeet, an education technology provider. The district has also provided students in grades 3 to 7 who don't have computers with Chromebook laptops as well as WiFi hotspots if needed. Students in grades 8 to 12 have already been provided with devices from an existing school program.

Education

Read My Lips: How Lockdown TV Could Boost Children's Literacy (theguardian.com) 43

An urgent call is to go out to children's television broadcasters this weekend, backed by major names in British entertainment, politics and technology. From a report: Writer and performer Stephen Fry, best-selling author Cressida Cowell and businesswoman Martha Lane Fox are joined by former children's television presenter Floella Benjamin as signatories to a letter, carried in today's Observer, that urges all leading streaming, network and terrestrial children's channels to make one simple change to boost literacy among the young: turn on the subtitles. If English-language subtitles were to be run along the bottom of the screen for all programming, they argue, reading levels across the country would automatically rise. Longstanding international academic research projects prove, they say, that spelling, grammar and vocabulary would all be enhanced, even if children watching TV are not aware they are learning.

The campaign aims to improve reading ability across the English-speaking world and has won backing from former President Bill Clinton, who said: "Same-language subtitling doubles the number of functional readers among primary school children. It's a small thing that has a staggering impact on people's lives." The drive is being run by a campaign group called Tots, or Turn On The Subtitles, and launches this week. The open letter to broadcasters from the organization, founded by old friends and entrepreneurs Henry Warren and Oli Barrett, draws attention to the benefits of featuring same-language subtitles as a default on programming aimed at children across the world -- almost a billion of whom are now being educated inside their own homes.

Programming

TIOBE Suddenly Ranks 'Scratch' as the 20th Most Popular Programming Language (jaxenter.com) 57

Python knocked C++ out of the top 3 on TIOBE's index of the most popular programming languages this month, while C# rose into the #5 position, overtaking Visual Basic.

But the biggest surprise was when last month's #26 most popular programming language suddenly jumped six spots into the #20 position, writes the CEO of TIOBE Software. "At first sight this might seem a bit strange for a programming language that is designed to teach children how to program." But if you take into account that there are in total more than 50 million projects "written" in Scratch and each month 1 million new Scratch projects are added, it can't be denied any more that Scratch is popular...

Since computers are getting more and more an integral part of life, it is actually quite logical that languages to teach children programming are getting popular.

TIOBE notes that Scratch is sponsored by major tech companies like Google and Intel (as well as the Cartoon Network and LEGO Foundation). But Jaxenter also applauds how the Scratch interface lets users remix or comment on existing projects in addition to sharing their own: The community not only introduces children to teamwork, creative problem solving, logical thinking, and collaboration, but it also introduces concepts such as open source communities and code review. They will learn concepts that might later become useful in Agile software development and DevOps.
TIOBE bases its rankings on the number of search engine results for courses, third party vendors, and programmers -- making the programming news site DevClass wonders if the spike came from "school aged children...stuck at home while schools are closed."

TIOBE still shows Java as the #1 most popular programming language (followed by C, Python, and C++). And this month's index also shows PHP rising into the #9 position -- overtaking SQL.

And COBOL is now #26 on the list, making it more popular than Rust.
Books

University Libraries Offer Online 'Lending' of Scanned In-Copyright Books (arstechnica.com) 38

An anonymous reader quotes a report from Ars Technica: The coronavirus crisis has forced the closure of libraries around the world, depriving the public of access to millions of printed books. Books old enough to be in the public domain may be available for free download online. Many recent books are available to borrow in e-book form. But there are many other books -- especially those published in the mid-to-late 20th century -- that are hard to access without going to a physical library. A consortium of university libraries called HathiTrust recently announced a solution to this problem, called the Emergency Temporary Access Service. It allows participating HathiTrust member libraries to offer their patrons digital scans of books that they can "check out" and read online.

HathiTrust has a history of pushing the boundaries of copyright. It was the defendant in a landmark 2014 ruling that established the legality of library book scanning. At the time, HathiTrust was only allowing people with print disabilities to access the full text of scanned books. Now HathiTrust is expanding access to more people -- though still with significant limits. The program is only available to patrons of member libraries like the Cornell library. Libraries can only "lend" as many copies of the book as it has physical copies on its shelves. Loans last for an hour and are automatically renewed if a patron is still viewing a book at the hour's end. If you want to read a book that's currently in use by another patron, you have to wait until they're finished.
The service differs from the Internet Archive's National Emergency Library in that it limits the "lending" of copies to how many physical copies there are available on its shelves. "During the pandemic, the Internet Archive isn't limiting the number of people who can 'borrow' a book simultaneously," reports Ars.

"Cornell University legal scholar James Grimmelmann tells Ars that the limits on the HathiTrust program will put the group in a stronger position if it is ever challenged in court," the report adds. "The same fair use doctrine that allows HathiTrust to scan books in the first place might also justify what the organization is doing now -- though that's far from certain."
Google

Google Told Its Workers That They Can't Use Zoom On Their Laptops Anymore (buzzfeednews.com) 25

BuzzFeed News has learned that Google has banned the popular videoconferencing software Zoom from its employees' devices. From the report: Zoom, a competitor to Google's own Meet app, has seen an explosion of people using it to work and socialize from home and has become a cultural touchstone during the coronavirus pandemic. Last week, Google sent an email to employees whose work laptops had the Zoom app installed that cited its "security vulnerabilities" and warned that the videoconferencing software on employee laptops would stop working starting this week.

"We have long had a policy of not allowing employees to use unapproved apps for work that are outside of our corporate network," Jose Castaneda, a Google spokesperson, told BuzzFeed News. "Recently, our security team informed employees using Zoom Desktop Client that it will no longer run on corporate computers as it does not meet our security standards for apps used by our employees. Employees who have been using Zoom to stay in touch with family and friends can continue to do so through a web browser or via mobile.â
Earlier this month, Elon Musk's SpaceX also banned employees from Zoom, citing "significant privacy and security concerns." And on Monday, New York City's Department of Education urged schools to abandon Zoom and switch to a service from Microsoft.
Privacy

Taiwan Tells Agencies Not To Use Zoom On Security Grounds (reuters.com) 28

Taiwan's cabinet has told government agencies to stop using the Zoom conferencing app due to privacy and security woes. Reuters reports: Zoom's daily users ballooned to more than 200 million in March, as coronavirus-induced shutdowns forced employees to work from home and schools switched to the company's free app for conducting and coordinating online classes. However, the company is facing a backlash from users worried about the lack of end-to-end encryption of meeting sessions and "zoombombing," where uninvited guests crash into meetings. If government agencies must hold video conferencing, they "should not use products with security concerns, like Zoom," Taiwan's cabinet said in a statement on Tuesday. It did not elaborate on what the security concerns were. The island's education ministry later said it was banning the use of Zoom in schools.

Taiwan would be the first government formally advising against use of Zoom, although some U.S. schools districts are looking at putting limits on its use after an FBI warning last month. Taiwan's cabinet said domestically-made conferencing apps were preferred, but if needed products from Google and Microsoft could also be considered.

The Almighty Buck

Twitter CEO Jack Dorsey Sets Aside $1 Billion In Square Equity For Coronavirus Relief (cnbc.com) 22

An anonymous reader quotes a report from CNBC: Square and Twitter CEO Jack Dorsey said Tuesday he will set aside $1 billion in his Square equity to support relief efforts for COVID-19 and other causes once the pandemic is over. In a series of tweets, Dorsey said that after the pandemic is over, he will dedicate the money to causes like universal basic income (UBI) and girls' health and education. He said he's pulling the shares from his stake in Square instead of Twitter because he own more stock in the Square. Dorsey said he'll cash in the shares over time.

"The impact this money will have should benefit both companies over the long-term because it's helping the people we want to serve," Dorsey said on Twitter. Dorsey said that he wants to see the impact of his donation during his lifetime, and that "the needs are increasingly urgent." He also said he hopes it will inspire others to "do something similar." Dorsey also tweeted a link to a public Google Doc where people can track which organizations the fund's money will go to.
Dorsey isn't the only technologist to support relief efforts for COVID-19. Yesterday, Microsoft co-founder Bill Gates said his foundation will spend billions of dollars on coronavirus vaccine development.

Amazon's Jeff Bezos said he's donating $100 million to U.S. food banks. And Facebook CEO Mark Zuckerberg and his wife Priscilla Chan donated $25 million toward creating treatments for coronavirus through their philanthropic organization.
Education

As School Moves Online, Many Students Stay Logged Out (nytimes.com) 149

Teachers at some schools across the country report that fewer than half of their students are participating in online learning. From a report: Chronic absenteeism is a problem in American education during the best of times, but now, with the vast majority of the nation's school buildings closed and lessons being conducted remotely, more students than ever are missing class -- not logging on, not checking in or not completing assignments. The absence rate appears particularly high in schools with many low-income students, whose access to home computers and internet connections can be spotty. Some teachers report that fewer than half of their students are regularly participating.

The trend is leading to widespread concern among educators, with talk of a potential need for summer sessions, an early start in the fall, or perhaps having some or even all students repeat a grade once Americans are able to return to classrooms. Students are struggling to connect in districts large and small. Los Angeles said last week that about a third of its high school students were not logging in for classes. And there are daunting challenges for rural communities like Minford, Ohio, where many students live in remote wooded areas unserved by internet providers.

Earth

Great Barrier Reef Suffers Its Most Widespread Mass Bleaching Event On Record (washingtonpost.com) 46

An anonymous reader quotes a report from The Washington Post: Surveys conducted by scientists at Australia's James Cook University and the Great Barrier Reef Marine Park Authority show that a summer of extreme heat has caused the reef, which is a World Heritage Site, to suffer a mass bleaching of unprecedented scale. Corals from the far north to the southern tip of the 1,400 mile-long ecosystem are experiencing severe impacts. It was also one of the reef's worst mass bleaching episodes in terms of intensity, second only to 2016, which killed half of all shallow-water corals on the northern Great Barrier Reef. Unlike the summer of 2016, when an intense marine heat wave coincided with one of the strongest El Nino events on record, this past summer brought a bleaching event without any assistance from the Pacific climate oscillation.

As heat built across the reef in February, the Great Barrier Reef Marine Park Authority began reporting pockets of bleaching in the far north toward the end of the month. By early March, vast swaths of the ecosystem had accumulated eight or more "degree heating weeks," a metric scientists use to describe recent cumulative heat exposure. At this threshold, reef scientists expect to see widespread bleaching and mortality from thermal stress, according to NOAA. Researchers decided to conduct aerial and waterborne surveys to assess the extent of the damage. The surveys, which took place during the last two weeks of March, quickly confirmed the reef has undergone its third mass bleaching event in the past five years.
"This year, some 35 percent of the 1,036 reefs the scientists surveyed experienced moderate bleaching, while a quarter were severely bleached," the report adds. "Scientists saw severe bleaching on coastal reefs from Torres Strait in the far north to the southern border of the Great Barrier Reef Marine Park, at levels only eclipsed during 2016."

What's troubling to see is bleaching in the south, which has managed to escape the previous two events. "In the northern and central Great Barrier Reef, these corals were largely annihilated by bleaching in 2016-17, transforming vast swaths of the reef into a 'highly altered, degraded system,'" reports The Washington Post, citing a 2018 paper in the journal Nature. "Now the south seems poised to slide into a similar ecological disrepair."
Education

US Schools Are Banning Zoom and Switching To Microsoft Teams (betanews.com) 121

After many schools adopted Zoom to conduct online lessons during the coronavirus lockdown, concerns about security and privacy have led to a ban on the video conferencing software across the U.S. BetaNews reports: The chancellor of New York City's Department of Education Richard A Carranza sent an email to school principals telling them to "cease using Zoom as soon as possible." And he is not alone; schools in other parts of the country have taken similar action, and educators are now being trained to use Microsoft Teams as this has been suggested as a suitable alternative, partly because it is compliant with FERPA (Family Educational Rights and Privacy Act).

Documents seen by Chalkbeat show that principals in NYC have been told: "Based on the DOE's review of those documented concerns, the DOE will no longer permit the use of Zoom at this time." The Washington Post quotes Danielle Filson, spokesperson for the NYC Education Department, as saying: "Providing a safe and secure remote learning experience for our students is essential, and upon further review of security concerns, schools should move away from using Zoom as soon as possible. There are many new components to remote learning, and we are making real-time decisions in the best interest of our staff and student. We will support staff and students in transitioning to different platforms such as Microsoft Teams that have the same capabilities with appropriate security measures in place."
Clark County Public Schools in Nevada, as well as schools in Utah, Washington State and beyond are looking into Zoom alternatives.
Communications

How the Telephone Failed Its Big Test During 1918's Spanish Flu Epidemic (fastcompany.com) 40

Fast Company's technology editor harrymcc writes: When the Spanish flu struck in 1918, the U.S. reacted in ways that sound eerily familiar, by closing public places and telling people to stay at home. The one technology that promised to make isolation less isolating was the telephone, which was used for commerce, education, and even news distribution. But the phone itself got caught up in the flu's damaging impact on society, and AT&T ended up running ads asking people not to make calls if at all possible. I wrote about this little-known tale of technology's promise and pitfalls for Fast Company.
The article shows some strange glimpses of a very different time.

"A New York Telephone ad even warned that operators might inquire about the nature of a call to ensure that it was truly necessary."

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